Yikes where do I even start. First of WAYYYYY over priced and someone tell me why there is always only one person working and no one out at the front. The toppings are all either old and gross or all stuck together. They stop making flavors two hours before closing if they are empty. They didn't have the two most common flavors at 6:30 when they close at 8. Also the gelato looks absolutely disgusting it's melted and the signs are even melted into the flavors. For being the only desert place in the village they should step up their game especially with how expensive it it. I got a half bag of little candies and the total was 16 DOLLARS!!!???!? They need to step up their service and lower their prices.
Rachael Zhao
I would give it 0 stars if I could. Don’t waste your time and energy to go here. The services are terrible, food made kids have a stomachache. This is the only one place Palisades should stop continue renting to, they drag down the level of the whole place by not treating customers
Atmosphere: 1
Food: 1
Service: 1
Ally H.
Service was great even though there was only one person working. Gelato is not very good at all and very pricey. Location is convenient
Matthew Soldo
Decent yogurt but the candy is often stale.
Bo B.
Saw the reviews but gave it a chance as my daughter was set on frozen yogurt for dessert. It was excellent! Great texture and flavour. Will come back again.
Parker Marshall
Quick and easy with fast service. Great price also
Rachel S.
oof, I hate to write reviews like this, but honestly the service, atmosphere and ice cream were all so terrible. Walking into the building their is missing lids on a lot of the topping items, sanitary concerns as im sure a dozen kids have stuck their little hands in the bins to grab a free snack while waiting. The gelato case had a bunch of flavored displayed and decorated, however their was ICE chunks on the top of them, and crystallizing on over half the flavors as well! When ordering, we decided to do 3 flavors, and the gal was so concerned with which order she was placing the flavors that completely forgot which flavors we ordered, and asked several times while we waited to check out. Once she finished packing the icy gelato into the cup, we went to sit down outside on the patio. As we started eating, the top layer was too icy almost like it re froze, texture was definitely off. I got another cup from inside to scoop the bad gelato out so we could enjoy the other flavors, but unfortunately they tasted just as bad. This place is a great location, and really the only ice cream spot in the village, was really a bummer that its so run down, and poorly kept up.
Heidi Z.
Gelato is freezer burned . Candy is stale. We found ants in the bottle of Carmel sauce. Staff not willing to exchange or refund.
Red R.
INFESTATION- we found ants in a few of the sauces including caramel and fudge. After revealing the colony of critters, the workers looked at us with bewilderment at our sharing of this intense experience. We then ended up throwing away our gelato for being freezer burnt and old, and our vanilla for tasting like spoiled milk. All that to say, please avoid this if you value the health of your intestinal tract.
Chinar Singh
I got gelato and it wasn’t that great. The place was cute with multiple offerings, frozen yogurt, candy, sorbet, etc.
Probably the very worst gelato I have ever had in my life! It had a horrible, grainy texture, it tasted as though it was freezer, burned, and I just can't find words to describe any further, how bad it was. The woman behind the counter looked at us about three times without greeting us, and just walked into the back room. Finally, I asked if we were supposed to serve ourselves! Or if she was going to serve us. She was so awkward and had zero understanding of any level of friendliness or customer service. I would definitely avoid this place, unless you absolutely have to have some gelato or frozen yogurt. We might come back to check out the frozen yogurt just to see if it is equally as bad.
Mark Isaacson
Food poisoning/mold. Normally I really like this place; I have a sweet tooth. Was there a couple days ago and their cheesecake bites had large amounts of blue mold on them. Thinking it was just cross-contamination from a blue m&m, I ate one anyway and immediately realized the mistake. Got sick. They do not store their froyo toppings at food-safe temperatures (as was evidence when looking below where the cheesecake bites were stored at non-iced water). I'm sure you'd be fine with their ice cream and candy or froyo with room-temperature safe toppings.
Levi Morton
If you like yogurt machines that explode strawberry all over you this is the place for you.???
Yikes where do I even start. First of WAYYYYY over priced and someone tell me why there is always only one person working and no one out at the front. The toppings are all either old and gross or all stuck together. They stop making flavors two hours before closing if they are empty. They didn't have the two most common flavors at 6:30 when they close at 8. Also the gelato looks absolutely disgusting it's melted and the signs are even melted into the flavors. For being the only desert place in the village they should step up their game especially with how expensive it it. I got a half bag of little candies and the total was 16 DOLLARS!!!???!? They need to step up their service and lower their prices.
I would give it 0 stars if I could. Don’t waste your time and energy to go here. The services are terrible, food made kids have a stomachache. This is the only one place Palisades should stop continue renting to, they drag down the level of the whole place by not treating customers
Atmosphere: 1
Food: 1
Service: 1
Service was great even though there was only one person working. Gelato is not very good at all and very pricey. Location is convenient
Decent yogurt but the candy is often stale.
Saw the reviews but gave it a chance as my daughter was set on frozen yogurt for dessert. It was excellent! Great texture and flavour. Will come back again.
Quick and easy with fast service. Great price also
oof, I hate to write reviews like this, but honestly the service, atmosphere and ice cream were all so terrible. Walking into the building their is missing lids on a lot of the topping items, sanitary concerns as im sure a dozen kids have stuck their little hands in the bins to grab a free snack while waiting. The gelato case had a bunch of flavored displayed and decorated, however their was ICE chunks on the top of them, and crystallizing on over half the flavors as well! When ordering, we decided to do 3 flavors, and the gal was so concerned with which order she was placing the flavors that completely forgot which flavors we ordered, and asked several times while we waited to check out. Once she finished packing the icy gelato into the cup, we went to sit down outside on the patio. As we started eating, the top layer was too icy almost like it re froze, texture was definitely off. I got another cup from inside to scoop the bad gelato out so we could enjoy the other flavors, but unfortunately they tasted just as bad. This place is a great location, and really the only ice cream spot in the village, was really a bummer that its so run down, and poorly kept up.
Gelato is freezer burned . Candy is stale. We found ants in the bottle of Carmel sauce. Staff not willing to exchange or refund.
INFESTATION- we found ants in a few of the sauces including caramel and fudge. After revealing the colony of critters, the workers looked at us with bewilderment at our sharing of this intense experience. We then ended up throwing away our gelato for being freezer burnt and old, and our vanilla for tasting like spoiled milk. All that to say, please avoid this if you value the health of your intestinal tract.
I got gelato and it wasn’t that great. The place was cute with multiple offerings, frozen yogurt, candy, sorbet, etc.
Restaurantji Recommends
It’s Piracy. So pricey
Probably the very worst gelato I have ever had in my life! It had a horrible, grainy texture, it tasted as though it was freezer, burned, and I just can't find words to describe any further, how bad it was. The woman behind the counter looked at us about three times without greeting us, and just walked into the back room. Finally, I asked if we were supposed to serve ourselves! Or if she was going to serve us. She was so awkward and had zero understanding of any level of friendliness or customer service. I would definitely avoid this place, unless you absolutely have to have some gelato or frozen yogurt. We might come back to check out the frozen yogurt just to see if it is equally as bad.
Food poisoning/mold. Normally I really like this place; I have a sweet tooth. Was there a couple days ago and their cheesecake bites had large amounts of blue mold on them. Thinking it was just cross-contamination from a blue m&m, I ate one anyway and immediately realized the mistake. Got sick. They do not store their froyo toppings at food-safe temperatures (as was evidence when looking below where the cheesecake bites were stored at non-iced water). I'm sure you'd be fine with their ice cream and candy or froyo with room-temperature safe toppings.
If you like yogurt machines that explode strawberry all over you this is the place for you.???
Price are high for what you get