The pizza bit pepperoni looked like it was expired and they tasted horrible.
Justin K.
This review is for their small kiosk station location which is across Children's Place in the Ontario mall. Due to their location, I assume employees are shared so by association, this review is falling under this business since there's no Yelp page for this smaller business. First off, as a public health advocate, I noticed gloves were not changed as he was kneading dough. Called away from his task, he touched handles and cash register amongst so many other things it grossed me out. I knew I should have said something but was embarrassed. In this day in age, we must be prideful in washing hands and changing gloves. Not only for ourselves but for the ones ingesting the food. I thought this was common sense. My next stop is a corporate message after posting this.
Sarahi B.
If I could give a 0 I really would.. I was at Ontario mills today & decided we should buy some Pretzels bites for my kids including my one year old baby. We stopped by the kiosk by the wedding dress & purchased plain Pretzels bites, We started giving them to the kids & they were very hard I couldn't even bit into them how was my one year old suppose to even eat that!?! If I could hardly bit into it! I went calmy to ask if I could please get my money back, & took the bag back with my receipt as well I let them know they were hard & we couldn't eat those. The guy at the registered was very calm & did try helping me out! But the girl that was with him (I couldn't not see her name) Got the bag of bites & said "there not even that hard!" First of all they shouldn't be hard! Second of all I asked calmy & was never rude of her to be rude to me! The guy told me he tried giving me the softest ones but tried adding butter to soften them up more So now they were soaking in butter Worst experience ever!
Tee Max
At this location what I didn't like was there was no hair nets while preparing food and the lady that was taking the money had no gloves on while still handling the food, grabbing cups over the top touching food. This is what I didn't like, unsanitary with all that's already going on so this is why I gave this location a 2 star rating.
E E.
Ordered 2 cinnamon sugar pretzels Wednesday afternoon when I came here. I used a BOGO coupon, so I got 1 for free. Not bad 2 pretzels for $5. I enjoyed one of them and gave the other to my friend. I wouldn't pay $5 for a pretzel because I don't think they are that good, plus their line is always longer than Auntie Anne's, I'd rather go there.
TechnoSounds - covers and remixes
Their menu isn't shown until when you order, their menu is under the register so it makes it hard to see while line. Food I had no complaints with but the strawberry lemonade had a unpleasant bitter aftertaste that isn't present at other Wetzels. There's also a ton of workers where you can even see the food being made upfront. I tried to take a picture of the menu but you'll see why I had trouble
Jm P.
Why is Tyler, the manager still employed I ask myself. I asked for "a drink" while I waited since part of my order was going to take 10 mins because my item wasn't ready. Most decent businesses offer a complementary drink to a waiting customer. Tyler is very unprofessional, uneducated, rude and incompetent. He said, "I'm not gonna give you a free drink just because you choose to wait for your order. Do you expect that from other places too?" I paid for one order and decided to cancel the other. Tyler became irate and laughed when I told him I was canceling my second order. He began to argue over my cancelation. I told him to stop arguing with me as a customer and to just refund me my money. He said "you're not a customer. A customer pays." Even though I did pay for one order. It's evident it's not the first complaint against Tyler. He needs to find another job that doesn't involve dealing with PAYING customers. I told him I would contact the corporate office and he said in a rude tone of voice, " go ahead... you do that and have a nice day." Never again buying from Wetzel. Pretzels...What an embarrassment for the company he represents. Ontario Mills Kiosk #1. 11/12/21 2:32 pm.
Tameka L.
Had the cinnamon pretzel bites . They were served in a cup and the serving size was over the rim. The bites were warm,buttery, and pillow soft. It was a nice treat for a mall day. The order was filled quickly and I could see some of the employees making a fresh batch of pretzels . There were some already made items available in the display case.
Vale G.
I went today to buy some dog bites when I started eating them they felt slimy and when I look at them they were raw
Katherine Newman
Tyler ,and SPECIFICALLY Tyler the manager, is extremely rude and unprofessional. I had an issue with my order. Something as simple as replacing the wrong drink for the correct one shouldn’t be as difficult as he made it. I would think as a manager he would have some ounce of decent customer service experience but I guess not. Guess you can’t expect much from someone who’s that miserable. He also had a booger in his nose the whole time he was arguing with me over a Sierra Mist. Most awkward interaction I’ve ever had at this wetzels pretzel. Won’t be coming back to this location.
Tyler ,and SPECIFICALLY Tyler the manager, is extremely rude and unprofessional. I had an issue with my order. Something as simple as replacing the wrong drink for the correct one shouldn't be as difficult as he made it. I would think as a manager he would have some ounce of decent customer service experience but I guess not. Guess you can't expect much from someone who's that miserable. He also had a booger in his nose the whole time he was arguing with me over a Sierra Mist. Most awkward interaction I've ever had at this wetzels pretzel. Won't be coming back to this location.
Daniel A
We were at Ontario Mills and walked by Wetzel’s Pretzels a few time while we were shopping and an employee was trying to get customers to order pretzels. Towards closing time, the man said 50% off and so we decided to try one. I thought they just sold salted pretzels but there were pepperoni pizza pretzels and cheese and jalapeno pretzels so we tried them and I am now a fan of Wetzel’s Pretzels. Take extra napkins because they are kind of greasy but soooo delicious.
Samantha C.
horrible service, we bought two items and they were burnt. pizza bites and dog bites when I went back cast member dumped two of them together and fingered out the best ones with her hands. it was gross.
Mike Miller
Love their pretzels, Mmmm.
Flor Ruby Jauregui
BEST CUSTOMER SERVICE.... EVER... Honestly, this is better than Auntie Anne's. Lorenzo the manager is very professional, nice and upfront.
The pizza bit pepperoni looked like it was expired and they tasted horrible.
This review is for their small kiosk station location which is across Children's Place in the Ontario mall. Due to their location, I assume employees are shared so by association, this review is falling under this business since there's no Yelp page for this smaller business. First off, as a public health advocate, I noticed gloves were not changed as he was kneading dough. Called away from his task, he touched handles and cash register amongst so many other things it grossed me out. I knew I should have said something but was embarrassed. In this day in age, we must be prideful in washing hands and changing gloves. Not only for ourselves but for the ones ingesting the food. I thought this was common sense. My next stop is a corporate message after posting this.
If I could give a 0 I really would.. I was at Ontario mills today & decided we should buy some Pretzels bites for my kids including my one year old baby. We stopped by the kiosk by the wedding dress & purchased plain Pretzels bites, We started giving them to the kids & they were very hard I couldn't even bit into them how was my one year old suppose to even eat that!?! If I could hardly bit into it! I went calmy to ask if I could please get my money back, & took the bag back with my receipt as well I let them know they were hard & we couldn't eat those. The guy at the registered was very calm & did try helping me out! But the girl that was with him (I couldn't not see her name) Got the bag of bites & said "there not even that hard!" First of all they shouldn't be hard! Second of all I asked calmy & was never rude of her to be rude to me! The guy told me he tried giving me the softest ones but tried adding butter to soften them up more So now they were soaking in butter Worst experience ever!
At this location what I didn't like was there was no hair nets while preparing food and the lady that was taking the money had no gloves on while still handling the food, grabbing cups over the top touching food. This is what I didn't like, unsanitary with all that's already going on so this is why I gave this location a 2 star rating.
Ordered 2 cinnamon sugar pretzels Wednesday afternoon when I came here. I used a BOGO coupon, so I got 1 for free. Not bad 2 pretzels for $5. I enjoyed one of them and gave the other to my friend. I wouldn't pay $5 for a pretzel because I don't think they are that good, plus their line is always longer than Auntie Anne's, I'd rather go there.
Their menu isn't shown until when you order, their menu is under the register so it makes it hard to see while line. Food I had no complaints with but the strawberry lemonade had a unpleasant bitter aftertaste that isn't present at other Wetzels. There's also a ton of workers where you can even see the food being made upfront. I tried to take a picture of the menu but you'll see why I had trouble
Why is Tyler, the manager still employed I ask myself. I asked for "a drink" while I waited since part of my order was going to take 10 mins because my item wasn't ready. Most decent businesses offer a complementary drink to a waiting customer. Tyler is very unprofessional, uneducated, rude and incompetent. He said, "I'm not gonna give you a free drink just because you choose to wait for your order. Do you expect that from other places too?" I paid for one order and decided to cancel the other. Tyler became irate and laughed when I told him I was canceling my second order. He began to argue over my cancelation. I told him to stop arguing with me as a customer and to just refund me my money. He said "you're not a customer. A customer pays." Even though I did pay for one order. It's evident it's not the first complaint against Tyler. He needs to find another job that doesn't involve dealing with PAYING customers. I told him I would contact the corporate office and he said in a rude tone of voice, " go ahead... you do that and have a nice day." Never again buying from Wetzel. Pretzels...What an embarrassment for the company he represents. Ontario Mills Kiosk #1. 11/12/21 2:32 pm.
Had the cinnamon pretzel bites . They were served in a cup and the serving size was over the rim. The bites were warm,buttery, and pillow soft. It was a nice treat for a mall day. The order was filled quickly and I could see some of the employees making a fresh batch of pretzels . There were some already made items available in the display case.
I went today to buy some dog bites when I started eating them they felt slimy and when I look at them they were raw
Tyler ,and SPECIFICALLY Tyler the manager, is extremely rude and unprofessional. I had an issue with my order. Something as simple as replacing the wrong drink for the correct one shouldn’t be as difficult as he made it. I would think as a manager he would have some ounce of decent customer service experience but I guess not. Guess you can’t expect much from someone who’s that miserable. He also had a booger in his nose the whole time he was arguing with me over a Sierra Mist. Most awkward interaction I’ve ever had at this wetzels pretzel. Won’t be coming back to this location.
Restaurantji Recommends
Tyler ,and SPECIFICALLY Tyler the manager, is extremely rude and unprofessional. I had an issue with my order. Something as simple as replacing the wrong drink for the correct one shouldn't be as difficult as he made it. I would think as a manager he would have some ounce of decent customer service experience but I guess not. Guess you can't expect much from someone who's that miserable. He also had a booger in his nose the whole time he was arguing with me over a Sierra Mist. Most awkward interaction I've ever had at this wetzels pretzel. Won't be coming back to this location.
We were at Ontario Mills and walked by Wetzel’s Pretzels a few time while we were shopping and an employee was trying to get customers to order pretzels. Towards closing time, the man said 50% off and so we decided to try one. I thought they just sold salted pretzels but there were pepperoni pizza pretzels and cheese and jalapeno pretzels so we tried them and I am now a fan of Wetzel’s Pretzels. Take extra napkins because they are kind of greasy but soooo delicious.
horrible service, we bought two items and they were burnt. pizza bites and dog bites when I went back cast member dumped two of them together and fingered out the best ones with her hands. it was gross.
Love their pretzels, Mmmm.
BEST CUSTOMER SERVICE.... EVER... Honestly, this is better than Auntie Anne's. Lorenzo the manager is very professional, nice and upfront.