I ordered an ice cream “Birthday Cake” from Cold Stone Creamery in Orcutt. I received the most hideous “cake” I’ve ever seen. It was a total disaster! See photos. It was poorly done. It looks like it was made last minute. It was messy and the ice cream was MELTED when I picked it up! It’s as if it was sitting out on the counter all morning. I threw it away. What a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Esta B.
Consistently good. Some people think the ice cream is sweet here I like sweet ice cream. Services is very good ambience is crowded.
LvnLifeJoyfully
Excellent waffle cone. Nice and fresh. Fun place for a treat.
Erika F.
Delicious ice cream, not so great customer service. My sister and I both asked for cones for our ice creams and neither of us got them.I was paying for two ice cream orders separately and one of the cashiers did correct herself and put my ice cream in a waffle cone. When my sister came up to pay for her order, her ice cream also did not come in a cone and when she pointed this out, the cashier told her :"You didn't ask for a cone."It's a good thing I wasn't standing right there to hear that because I would have immediately told her I'm not about to have this back and forth with you but she did order the cone. Please correct this mistake and prepare it accordingly. I don't know what's going on with young people and customer service but when I managed a food service establishment, that kind of customer service response would have been absolutely unacceptable. To the manager of this place: I know that the customer isn't always right and I know how challenging it is to work in food service. You need to make sure your cashiers respond to their mistakes with humility and apologize when there's even an inkling that they may have made a mistake here. I truly believe this place wouldn't be getting as much business as it is now if there were more competition in the ice cream space in orcutt.
cory williams
The ice cream cakes are amazing
Toni C.
Terrible manager George / Jorge !My doordash order was incomplete. Since we still wanted our waffle bowls, I drove to Coldstone (kinda defeats the door dash perk) and explained my situation to the counter girl who was very sweet. She had to run my order and receipt by her manager. The manager gave me several very dirty/disgusted looks. No apology, no smile, just berated his poor employee in spanish. I guess he thought I couldn't understand. This manager should be ashamed of himself and has no business dealing with either the public or management responsibilities!
Jen R.
Won't be back to this location. Smells horrible!!! Ice cream was not very good either. My mix in was not mixed in, it was just sprinkled on top. What a waste of money.
Mercia L.
My favorite mom and pop ice cream shop :) I understand they are understaff at times but they're worth the wait.
Sarah D.
This place smells like a porta potty. I thought they might have been having a plumbing problem, but after reading other's reviews, it seems like it always smells like crap. The ice cream was fine, but we had to take it to go because of the smell.
Not staffed for a crowd...Sunday afternoon. Grabbed a pack of cuocates and split to the house!
Trishthedish7189 A.
Stinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinkyStinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinkyStinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky Stinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinkyStinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinky
Ron Y.
Its been decades since I've last been here. Today is a little warm 90 degrees for the middle of October. The associate was very helpful in assisting my order, I wanted strawberry and asked if he could create whatever is most popular bowl. Not sure what it was called but he got it together and placed it in a waffle cone, all I can say was that it was great.
Alicia Melendez
The owners are so nice and so are the employees! Highly recommended ice cream place!
V C.
Always some issue here. Last time it was wrong ingredients in two signature orders and employees just shrugged their shoulders and annoyingly asked if we wanted it redone. We kept it but thought "never come again". Tonight we thought we'd give it a shot since we normally love Cold Stone (this is the worst we've been to). Ordered same size signature ice cream and Oreo one barely had any in the cup. I questioned if it was typical to be such a difference in portion for the same size and the girl had to ask, I'm assuming a person in charge, and she said yes because brownie are fluffy. She was annoyed with me for asking and obviously customer satisfaction was not a priority. Never did she offer to fix it they just snickered at me and my kids as we walked out. Doc Bersteins is WORTH the drive when we want yummy ice cream! This place doesn't deserve my $$$
dirty and gross, don’t come
Atmosphere: 1
Food: 1
Service: 1
I ordered an ice cream “Birthday Cake” from Cold Stone Creamery in Orcutt. I received the most hideous “cake” I’ve ever seen. It was a total disaster! See photos. It was poorly done. It looks like it was made last minute. It was messy and the ice cream was MELTED when I picked it up! It’s as if it was sitting out on the counter all morning. I threw it away. What a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Consistently good. Some people think the ice cream is sweet here I like sweet ice cream. Services is very good ambience is crowded.
Excellent waffle cone. Nice and fresh. Fun place for a treat.
Delicious ice cream, not so great customer service. My sister and I both asked for cones for our ice creams and neither of us got them.I was paying for two ice cream orders separately and one of the cashiers did correct herself and put my ice cream in a waffle cone. When my sister came up to pay for her order, her ice cream also did not come in a cone and when she pointed this out, the cashier told her :"You didn't ask for a cone."It's a good thing I wasn't standing right there to hear that because I would have immediately told her I'm not about to have this back and forth with you but she did order the cone. Please correct this mistake and prepare it accordingly. I don't know what's going on with young people and customer service but when I managed a food service establishment, that kind of customer service response would have been absolutely unacceptable. To the manager of this place: I know that the customer isn't always right and I know how challenging it is to work in food service. You need to make sure your cashiers respond to their mistakes with humility and apologize when there's even an inkling that they may have made a mistake here. I truly believe this place wouldn't be getting as much business as it is now if there were more competition in the ice cream space in orcutt.
The ice cream cakes are amazing
Terrible manager George / Jorge !My doordash order was incomplete. Since we still wanted our waffle bowls, I drove to Coldstone (kinda defeats the door dash perk) and explained my situation to the counter girl who was very sweet. She had to run my order and receipt by her manager. The manager gave me several very dirty/disgusted looks. No apology, no smile, just berated his poor employee in spanish. I guess he thought I couldn't understand. This manager should be ashamed of himself and has no business dealing with either the public or management responsibilities!
Won't be back to this location. Smells horrible!!! Ice cream was not very good either. My mix in was not mixed in, it was just sprinkled on top. What a waste of money.
My favorite mom and pop ice cream shop :) I understand they are understaff at times but they're worth the wait.
This place smells like a porta potty. I thought they might have been having a plumbing problem, but after reading other's reviews, it seems like it always smells like crap. The ice cream was fine, but we had to take it to go because of the smell.
Restaurantji Recommends
Not staffed for a crowd...Sunday afternoon. Grabbed a pack of cuocates and split to the house!
Stinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinkyStinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinkyStinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky Stinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinkyStinks allllllllllllllllllllllllllllllll the time. Sewer smell and its hot in there. Turn on ur ac its an ice cream store. New owners not good customer service stinky stinkystinky
Its been decades since I've last been here. Today is a little warm 90 degrees for the middle of October. The associate was very helpful in assisting my order, I wanted strawberry and asked if he could create whatever is most popular bowl. Not sure what it was called but he got it together and placed it in a waffle cone, all I can say was that it was great.
The owners are so nice and so are the employees! Highly recommended ice cream place!
Always some issue here. Last time it was wrong ingredients in two signature orders and employees just shrugged their shoulders and annoyingly asked if we wanted it redone. We kept it but thought "never come again". Tonight we thought we'd give it a shot since we normally love Cold Stone (this is the worst we've been to). Ordered same size signature ice cream and Oreo one barely had any in the cup. I questioned if it was typical to be such a difference in portion for the same size and the girl had to ask, I'm assuming a person in charge, and she said yes because brownie are fluffy. She was annoyed with me for asking and obviously customer satisfaction was not a priority. Never did she offer to fix it they just snickered at me and my kids as we walked out. Doc Bersteins is WORTH the drive when we want yummy ice cream! This place doesn't deserve my $$$