TERRIBLE SERVICE AND POORLY RUN. There was no kid check at the front as people kept pushing through. We ordered a pizza and gameplay and waited 50 mins before checking on the food. I was order 52 and a lady with 53 had asked about her food which turned out to be the same order. The worker said it was being made and I asked the manager Andrea what number they were on and she said 51 so I was up next. They gave my food to 53 and when I explained this to Andrea, she mistakenly said the other person ordered first and I ordered at 4:39 when I corrected her and showed her my pager and receipt. She blew me off and said they would have to start making mine and was upset. I explained it wasn’t fair and she just blew me off again and just offered a refund. I had already wasted an hour waiting and my kids were getting irritated so I just accepted the refund. It was not a good experience to waste time and just asked if I wanted a refund to get rid of me. When refunding the order after processing, she asked for the drink cups and voided game card back and I told her they were left on the table. Andrea was not happy with being corrected and could not handle conflict resolution . When leaving , they finally had the nerve to put someone up front to do kid check and I told him they didn’t do kid checks when half the people arrived and the kid looked confused. Not a safe or fun place
Atmosphere: 1
Food: 1
Service: 1
Marisol Perales Aja
Excellent
Atmosphere: 5
Food: 5
Service: 5
Kentaivia Hayes
My daughter had a good time today on March 4 ,2024 for her birthday It was 12:45/ 1pm and the lady working the register was so kind I wish I got her name ? she took the time to show me different deals to help suit my family I truly felt like I got a bang for my buck and my kids had a time good customer service matters and it was appreciated ? we will be back just because of that ?me and my family felt welcomed
Atmosphere: 5
Food: 5
Service: 5
tami layson
Was ok . Kids loved it. Wasn't what it used to be, but what is.
Atmosphere: 4
Food: 4
Service: 5
Baby Ramirez
The food and games were good but it was extremely hot there, like there wasn't any ac, and it was packed with people, and they needed more kid rules in places they were on the machines and cutting in on other people
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Personal Pizza
Maria Medina
I would put a zero if I could. I waited over 30 minutes for onnnnneee pizza so I went to ask. She said I had to wait another 30 more minutes. She said there were parties and I had to wait for them to get their pizzas first. One of the other employees laughed. I said I wanted my money back I was not going to wait for the party guests to get their pizzas. Thats rediculous. So if you dont reserve for a party your are not priority. So unprofessional. Waste your money somewhere else.
Service: 1
fernando p.
My wife and I said "no more!." Never again will we go here. It's way too expensive now. It just doesn't seem right for an overpriced pizza and game play.
Atmosphere: 1
Food: 1
Service: 1
Brittanie E Schuman
We had such an amazing experience! We had my daughters 3rd birthday there and everything was perfect! Stephanie went above and beyond making sure we had everything we needed! She also sang songs and played with all the kids! I've never had this much help at a birthday party! She made it so easy and I couldn't have asked for a better birthday for my daughter! Thank you again Stephanie, you were perfect!
Atmosphere: 5
Food: 5
Service: 5
Joanne Delgado
Place actually felt clean and updated games. Staff members were
Atmosphere: 5
Food: 1
Service: 5
Janelle West
We had such a great team party at Chuck E. Cheese. Anthony was so helpful and attentive. I loved how easy it was to book the party and the place was so nice. Super clean and many new games!
Very good nice employees and great price for the kidsParking: Plenty of parkingKid-friendliness: Kids having fun
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Topping to Your Large Pizza for 2
Heather Wong
First off, there was no staff at the front to greet us or check us into the establishment with our kids as it had stated on the sign that they were supposed to. Secondly, the pizza was dry and oily. The soda machine ran out of ice, and the salad bar was decently stocked. The establishment looks a little run down, and the character is barely around to say hi to the kids that were there.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Salad Bar - Dine in Only
Manuel Garcia
The best place in the world Is a ordinary chuck e cheeseKid-friendliness: All games and the place is appropriate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pizza
Lola Asdwarf
Most amazing place ever, did not eat though, but last time I came in 2022 the pizza tasted like Domino's.. Is pasqually there??Kid-friendliness: It is where a kid can be a kid!
TERRIBLE SERVICE AND POORLY RUN. There was no kid check at the front as people kept pushing through. We ordered a pizza and gameplay and waited 50 mins before checking on the food. I was order 52 and a lady with 53 had asked about her food which turned out to be the same order. The worker said it was being made and I asked the manager Andrea what number they were on and she said 51 so I was up next. They gave my food to 53 and when I explained this to Andrea, she mistakenly said the other person ordered first and I ordered at 4:39 when I corrected her and showed her my pager and receipt. She blew me off and said they would have to start making mine and was upset. I explained it wasn’t fair and she just blew me off again and just offered a refund. I had already wasted an hour waiting and my kids were getting irritated so I just accepted the refund. It was not a good experience to waste time and just asked if I wanted a refund to get rid of me. When refunding the order after processing, she asked for the drink cups and voided game card back and I told her they were left on the table. Andrea was not happy with being corrected and could not handle conflict resolution . When leaving , they finally had the nerve to put someone up front to do kid check and I told him they didn’t do kid checks when half the people arrived and the kid looked confused. Not a safe or fun place
Atmosphere: 1
Food: 1
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
My daughter had a good time today on March 4 ,2024 for her birthday It was 12:45/ 1pm and the lady working the register was so kind I wish I got her name ? she took the time to show me different deals to help suit my family I truly felt like I got a bang for my buck and my kids had a time good customer service matters and it was appreciated ? we will be back just because of that ?me and my family felt welcomed
Atmosphere: 5
Food: 5
Service: 5
Was ok . Kids loved it. Wasn't what it used to be, but what is.
Atmosphere: 4
Food: 4
Service: 5
The food and games were good but it was extremely hot there, like there wasn't any ac, and it was packed with people, and they needed more kid rules in places they were on the machines and cutting in on other people
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Personal Pizza
I would put a zero if I could. I waited over 30 minutes for onnnnneee pizza so I went to ask. She said I had to wait another 30 more minutes. She said there were parties and I had to wait for them to get their pizzas first. One of the other employees laughed. I said I wanted my money back I was not going to wait for the party guests to get their pizzas. Thats rediculous. So if you dont reserve for a party your are not priority. So unprofessional. Waste your money somewhere else.
Service: 1
My wife and I said "no more!." Never again will we go here. It's way too expensive now. It just doesn't seem right for an overpriced pizza and game play.
Atmosphere: 1
Food: 1
Service: 1
We had such an amazing experience! We had my daughters 3rd birthday there and everything was perfect! Stephanie went above and beyond making sure we had everything we needed! She also sang songs and played with all the kids! I've never had this much help at a birthday party! She made it so easy and I couldn't have asked for a better birthday for my daughter! Thank you again Stephanie, you were perfect!
Atmosphere: 5
Food: 5
Service: 5
Place actually felt clean and updated games. Staff members were
Atmosphere: 5
Food: 1
Service: 5
We had such a great team party at Chuck E. Cheese. Anthony was so helpful and attentive. I loved how easy it was to book the party and the place was so nice. Super clean and many new games!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Do yall still have the robots?
Atmosphere: 5
Food: 5
Service: 5
Very good nice employees and great price for the kidsParking: Plenty of parkingKid-friendliness: Kids having fun
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Topping to Your Large Pizza for 2
First off, there was no staff at the front to greet us or check us into the establishment with our kids as it had stated on the sign that they were supposed to. Secondly, the pizza was dry and oily. The soda machine ran out of ice, and the salad bar was decently stocked. The establishment looks a little run down, and the character is barely around to say hi to the kids that were there.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Salad Bar - Dine in Only
The best place in the world Is a ordinary chuck e cheeseKid-friendliness: All games and the place is appropriate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pizza
Most amazing place ever, did not eat though, but last time I came in 2022 the pizza tasted like Domino's.. Is pasqually there??Kid-friendliness: It is where a kid can be a kid!
Atmosphere: 5
Food: 3
Service: 5