Must visit , BEST customer service And always so friendly . freshest pretzels , especially the kiosk!!
Anthony V.
10/10 service the employees at wetzels pretzels are the best especially well mannered highly recommended.
Roger G.
Pretzels were soft, airy, good tasting but overall pricey. Service was excellent. No ambiance as this is a service counter in a mall.
Christina M.
Cold stone and wetzels are both the best places the employees are always so helpful as well
V. Watts
I bought a butter and salt pretzel today at the Walmart location in Palm Desert. Went I opened the bag to eat , in my car, I was surprised to see that the entire pretzel was tough on the bottom and the dough had never risen, leaving it gummy , greasy and uneatable. If it wasn't for the Xmas rush and having already shopped in the store , I should've made the long walk back in for a refund. That was my lunch...thrown away. Oven temps and timers for dough rising need to be checked at this location.
Atmosphere: 3
Food: 1
Service: 4
C C
Severe food poisoning from the hot dog bites. Be careful.
Ann C.
Upstairs Wetzel Pretzel location inside The Shopps Palm Desert (Formally Westfield Mall) The management is a joke. I don't know his name but he refused my order, was extremely rude and did nothing to help me at all. This location is always the worst. Downstairs Wetzel is alright but I was directed to the upstairs one to get my order. Buyer beware. Horrible customer service
Maria D. Peña
The quality of the pretzels were good as expected. The location of this particular store was inside Walmart and there was no sign to let you know that so I drove around and around looking for the store until I called and the lady told me it was in Walmart. May want to put a sign outside.
Soni Lazo
Outgoing, friendly service. Ordered some dog bites and a cheese pretzel. The ones ready, behind the window, appeared burnt. I brought this to their attention and they immediately made me new ones within minutes! Great service and fluffy pretzel bread... YuM! Don't forget that refreshing drink!
Shalini Bonjour
Oh my gosh! Did we just spend $30 for a snack? Like the smallest snack ever? Wow!! Yes. We did!!! Taste 8/10 - value 2/10.
This review is for the kiosk located outside of Macy's in the lower level of the Palm Desert Town Center Mall. I'm being specific, as there's another location upstairs next to the Cold Stone Creamery. Picked up a couple of cold drinks (regular Lemonade, Frozen Lemonade slush, and a Blue Raspberry slush) and a Pretzel with Cheese dip. Service was fast and friendly, and the drinks and pretzel were okay. There's a comfortable seating area (sofas and chairs) next to the kiosk where you can relax and enjoy your selections.
Jerrod Bonacci
Good cheesy bites and good service
Timothy C.
Love their pretzels. The first time I ordered from Uber eats wetzels missed my order and runied my pretzels. So the second time after placing an order through Uber eats I called the store to tell them the order to make sure they got it correct... They still didn't. The fact that management doesn't respond to these reviews tells you all you need to know about how much they care about their customers.
April L. Aguilar-Hegarty
My son will want a pretzel so we'll drive 3 towns over, to Westfield Shopping Center to Wetzels Pretzels. We chose to go to the cart location downstairs instead of the location upstairs next to coldstoneWetzel's pretzels are always delicious, usually always served hot and fresh. At this visit the pretzels were yummy as always but the service was poor and underwhelming.. There were two young men working and they did their jobs fine when it came to the fundamentals of it. However, the young man working the register did not smile once and was very robotic. It's a good thing their pretzels are good otherwise I probably would not go back to that particular location. Although next time we will most likely go to the location upstairs in the mall.
Idalia Keshua
Definitivamente si no han tenido la oportunidad de probar el pretzel de pizza ¡háganlo! Es de las mejores creaciones y sabores, básicamente es una pizza en tu mano y está buenísimoo.
Must visit , BEST customer service And always so friendly . freshest pretzels , especially the kiosk!!
10/10 service the employees at wetzels pretzels are the best especially well mannered highly recommended.
Pretzels were soft, airy, good tasting but overall pricey. Service was excellent. No ambiance as this is a service counter in a mall.
Cold stone and wetzels are both the best places the employees are always so helpful as well
I bought a butter and salt pretzel today at the Walmart location in Palm Desert. Went I opened the bag to eat , in my car, I was surprised to see that the entire pretzel was tough on the bottom and the dough had never risen, leaving it gummy , greasy and uneatable. If it wasn't for the Xmas rush and having already shopped in the store , I should've made the long walk back in for a refund. That was my lunch...thrown away. Oven temps and timers for dough rising need to be checked at this location.
Atmosphere: 3
Food: 1
Service: 4
Severe food poisoning from the hot dog bites. Be careful.
Upstairs Wetzel Pretzel location inside The Shopps Palm Desert (Formally Westfield Mall) The management is a joke. I don't know his name but he refused my order, was extremely rude and did nothing to help me at all. This location is always the worst. Downstairs Wetzel is alright but I was directed to the upstairs one to get my order. Buyer beware. Horrible customer service
The quality of the pretzels were good as expected. The location of this particular store was inside Walmart and there was no sign to let you know that so I drove around and around looking for the store until I called and the lady told me it was in Walmart. May want to put a sign outside.
Outgoing, friendly service. Ordered some dog bites and a cheese pretzel. The ones ready, behind the window, appeared burnt. I brought this to their attention and they immediately made me new ones within minutes! Great service and fluffy pretzel bread... YuM! Don't forget that refreshing drink!
Oh my gosh! Did we just spend $30 for a snack? Like the smallest snack ever? Wow!! Yes. We did!!! Taste 8/10 - value 2/10.
Restaurantji Recommends
This review is for the kiosk located outside of Macy's in the lower level of the Palm Desert Town Center Mall. I'm being specific, as there's another location upstairs next to the Cold Stone Creamery. Picked up a couple of cold drinks (regular Lemonade, Frozen Lemonade slush, and a Blue Raspberry slush) and a Pretzel with Cheese dip. Service was fast and friendly, and the drinks and pretzel were okay. There's a comfortable seating area (sofas and chairs) next to the kiosk where you can relax and enjoy your selections.
Good cheesy bites and good service
Love their pretzels. The first time I ordered from Uber eats wetzels missed my order and runied my pretzels. So the second time after placing an order through Uber eats I called the store to tell them the order to make sure they got it correct... They still didn't. The fact that management doesn't respond to these reviews tells you all you need to know about how much they care about their customers.
My son will want a pretzel so we'll drive 3 towns over, to Westfield Shopping Center to Wetzels Pretzels. We chose to go to the cart location downstairs instead of the location upstairs next to coldstoneWetzel's pretzels are always delicious, usually always served hot and fresh. At this visit the pretzels were yummy as always but the service was poor and underwhelming.. There were two young men working and they did their jobs fine when it came to the fundamentals of it. However, the young man working the register did not smile once and was very robotic. It's a good thing their pretzels are good otherwise I probably would not go back to that particular location. Although next time we will most likely go to the location upstairs in the mall.
Definitivamente si no han tenido la oportunidad de probar el pretzel de pizza ¡háganlo! Es de las mejores creaciones y sabores, básicamente es una pizza en tu mano y está buenísimoo.