Food is great & employees are nice. The store is always busy and disorganized. Probably an issue with management but IDK…I have had orders take 45 mins via the app multiple times. It is frustrating watching walking leave with their food after app orders are standing around waiting for their food…
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Subs by the Bag
Eragon Drako
I actually didn't get to try the food, I waited for 25 minutes after I placed my order and my sandwich was never done. The girl at the cashier looks so mad that people don't even want to talk to her. The girl that can do order she was really nice but getting the orders confused. There was only a young man preparing sandwiches. Kudos to him, although he is too slow.
Atmosphere: 1
Food: 1
Service: 1
Edward Rubio
Lexi makes sure the order is done right every time and is pleased to serve customers . The team seems hard working and the great tasting food is to show for it . Get the app it will save you money .
Atmosphere: 4
Food: 5
Service: 5
Stevi Taylor
Not usually a fan of Jersy Mike's but I went there yesterday my sub was tasty and the service was friendly. They were a little busy, but Alexis made my sub she had amazing customer service, she was friendly and efficient but didn't feel rushed. Definitely recommend this location. I will be back in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme
Lisa R
Absolutely terrible customer service, bordering on negligent. Another POC reviewer mentioned how they never acknowledge her when she enters the location, but acknowledge..... other people. I had the same experience here, but as a Doordasher.I stood at the pickup counter for almost 10 minutes before i finally decided to ask if the sandwich sitting on the back counter happened to be my customers order. I had not been acknowledged ONCE. Not even a "hello," "be right with you," "we're working on your order," NOTHING. They quite literally acted like I didn't exist.When i finally attempted to get the attention of the cashier who stood not even 3 feet away from me, he physically turned his back on me. I let it go after quietly mentioning to my friend on the phone that i felt deliberately ignored. Then another employee came up to me with my customers receipt in her hand (not even the food, just the receipt) not to tell me the order was ready or even address my wait. The first thing she did was begin to gaslight me by accusing me of "disrespecting" her employee and "yelling" at him.I treat everyone with dignity and respect and treated him as such, so this was very confusing to me. Then they both proceeded to gang up on me??? I'm standing there confused trying to assure them i did not yell at, or mean to be rude to, or disrespect anyone?? Then, she proceeded to ask me the customers name, which i responded with, only for her to put her hand up and say "no, no" in the middle of me answering her question. Girl, WHAT??This woman was extremely rude & confrontational for no reason whatsoever & made me so uncomfortable. She seemed to be triggered about something else entirely, choosing to take her upset out on me. It was the most confusing *lack of* customer service experience I've ever had in my life.I would never trust any of these people to make my food with that nasty and hateful energy. Absolutely neglectful service and i wasn't even the customer, just a driver tryna do my job just like them. I'd never try to make a workers job more stressful. But they made sure to give ME that energy. Gross and unacceptable.Also, when they make people's sandwiches they make them directly on the counter which is unsanitary and is an obvious source of cross contamination, which could explain why some people get sick from the food here. They need to put peoples sandwiches on paper before placing onto the counter. I couldn't imagine people as rude as this caring about people's health and safety though. Do yourself, your peace and your health a favor and choose another place to eat.
Atmosphere: 1
Service: 1
carie baca
We went to JMS to try the gluten-free option sub. I was so impressed by how the food preparer took my order and told me how she would prepare my order safely so my food would not be cross-contaminated with gluten containing food. Most restaurant staff have no idea about cross-contamination of gluten on other foods. She was very kind and compassionate. Thank JM for training your staff to be knowledgeable on how to protect those of us who have to be careful what we eat.
Atmosphere: 3
Food: 5
Service: 5
Loyteyah Williams
Hello, I usually come to this location often and also I have a lot of family members come to the location. I notice that they never acknowledge me but when it’s another ethnicity than they acknowledge them . I noticed when I place my order that I am being rushed . I notice that they give better portions of food on others sandwiches than mines
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Make Any Sub a Wrap
David Rochac
Usually a really good spot. Unfortunately, someone didn't wash their hands or something was cross-contaminated. My wife and I got upset stomachs after eating from here.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chipotle Chicken Cheese Steak, Jersey Mike's Famous Philly, Chicken Philly Cheese Steak, Turkey and Provolone
Jay T.
Stopped by this location for the first time last night and ordered my usual #8 sub and had it Mikes way. When I got home and took a bite, the bread was so hard and stale. They claim they bake tgeir bread daily but I think that is a lie, there is no way that bread was baked that day. I wont be going to this location anymore which is sad because I live in the area. I should have just went to Firehouse subs, their bread is always fresh.
I ordered a #8 yesterday via Uber Eats. I tried to reach JM to advised them my bread was a little hard. I couldn't get through. I called today spoke with Crystal. I explained my dissatisfaction to her. I had misplaced my receipt. Crystal tried to locate my order without an order number. She tried by the date and amount of my order. She couldn't locate it. Later I found my receipt and called her back. Crystal replaced my order and I also purchased another sandwich in order for my replacement to be delivered via Uber Eats. It took a little over and hour for me to receive my order which was way too long. The Uber Eats driver said her GPS was taken her in circles. I wasn't happy. Once I opened my order. Crystal had written on my bag saying " We're sorry we ❤️ you" that small gesture made me feel like a valuable customer and that they were truly sorry. I was no longer upset that my order was late. I felt Crystal gave me WONDERFUL customer service. Her voice was always pleasant and up beat. Kudos to her for an outstanding standing job!
Food: 5
Service: 5
Recommended dishes: Jersey Mike
Pamela C.
There subs are great & they taste awesome to! Also I like their customer service they are friendly & nice, outgoing!
Jason Jones,Sr
This Jerseys is very good!!!!!! The atmosphere was fun!!! I took my sister for the first time and the employees was very patience!!!!!Cesar was very helpful!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Myeshia B.
This location was my go to until now. Today I'm home sick and decided to order for delivery ( through grubhub) I ordered my usual #7 Mike's way. I ordered a giant. When I received my order the paper bag and sandwich wrapper was seal witha sticker. I opened my sandwich completely flat, a clump of turkey located on at the left end of the sandwich. I was disappointed I contacted store and provided pictures and, was told I can order another sandwich for delivery or contact grubhub for a refund. I've never had a delivery from jersey Mike always pick up, when I spoke to them they stated it was not made there like that and even though it was sealed tried to blame the deliver person.
Service: 1
Recommended dishes: Turkey and Provolone
Lloselin Pilkinton
I just wanted to write a review for a gentleman who helped me with my order Carlos was super helpful patient considering how busy they were my order was a bit complicated but he was very polite helpful and was showing me how I can save on future visits! Thank you !
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Club Sub, Turkey and Provolone
Food is great & employees are nice. The store is always busy and disorganized. Probably an issue with management but IDK…I have had orders take 45 mins via the app multiple times. It is frustrating watching walking leave with their food after app orders are standing around waiting for their food…
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Subs by the Bag
I actually didn't get to try the food, I waited for 25 minutes after I placed my order and my sandwich was never done. The girl at the cashier looks so mad that people don't even want to talk to her. The girl that can do order she was really nice but getting the orders confused. There was only a young man preparing sandwiches. Kudos to him, although he is too slow.
Atmosphere: 1
Food: 1
Service: 1
Lexi makes sure the order is done right every time and is pleased to serve customers . The team seems hard working and the great tasting food is to show for it . Get the app it will save you money .
Atmosphere: 4
Food: 5
Service: 5
Not usually a fan of Jersy Mike's but I went there yesterday my sub was tasty and the service was friendly. They were a little busy, but Alexis made my sub she had amazing customer service, she was friendly and efficient but didn't feel rushed. Definitely recommend this location. I will be back in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme
Absolutely terrible customer service, bordering on negligent. Another POC reviewer mentioned how they never acknowledge her when she enters the location, but acknowledge..... other people. I had the same experience here, but as a Doordasher.I stood at the pickup counter for almost 10 minutes before i finally decided to ask if the sandwich sitting on the back counter happened to be my customers order. I had not been acknowledged ONCE. Not even a "hello," "be right with you," "we're working on your order," NOTHING. They quite literally acted like I didn't exist.When i finally attempted to get the attention of the cashier who stood not even 3 feet away from me, he physically turned his back on me. I let it go after quietly mentioning to my friend on the phone that i felt deliberately ignored. Then another employee came up to me with my customers receipt in her hand (not even the food, just the receipt) not to tell me the order was ready or even address my wait. The first thing she did was begin to gaslight me by accusing me of "disrespecting" her employee and "yelling" at him.I treat everyone with dignity and respect and treated him as such, so this was very confusing to me. Then they both proceeded to gang up on me??? I'm standing there confused trying to assure them i did not yell at, or mean to be rude to, or disrespect anyone?? Then, she proceeded to ask me the customers name, which i responded with, only for her to put her hand up and say "no, no" in the middle of me answering her question. Girl, WHAT??This woman was extremely rude & confrontational for no reason whatsoever & made me so uncomfortable. She seemed to be triggered about something else entirely, choosing to take her upset out on me. It was the most confusing *lack of* customer service experience I've ever had in my life.I would never trust any of these people to make my food with that nasty and hateful energy. Absolutely neglectful service and i wasn't even the customer, just a driver tryna do my job just like them. I'd never try to make a workers job more stressful. But they made sure to give ME that energy. Gross and unacceptable.Also, when they make people's sandwiches they make them directly on the counter which is unsanitary and is an obvious source of cross contamination, which could explain why some people get sick from the food here. They need to put peoples sandwiches on paper before placing onto the counter. I couldn't imagine people as rude as this caring about people's health and safety though. Do yourself, your peace and your health a favor and choose another place to eat.
Atmosphere: 1
Service: 1
We went to JMS to try the gluten-free option sub. I was so impressed by how the food preparer took my order and told me how she would prepare my order safely so my food would not be cross-contaminated with gluten containing food. Most restaurant staff have no idea about cross-contamination of gluten on other foods. She was very kind and compassionate. Thank JM for training your staff to be knowledgeable on how to protect those of us who have to be careful what we eat.
Atmosphere: 3
Food: 5
Service: 5
Hello, I usually come to this location often and also I have a lot of family members come to the location. I notice that they never acknowledge me but when it’s another ethnicity than they acknowledge them . I noticed when I place my order that I am being rushed . I notice that they give better portions of food on others sandwiches than mines
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Make Any Sub a Wrap
Usually a really good spot. Unfortunately, someone didn't wash their hands or something was cross-contaminated. My wife and I got upset stomachs after eating from here.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chipotle Chicken Cheese Steak, Jersey Mike's Famous Philly, Chicken Philly Cheese Steak, Turkey and Provolone
Stopped by this location for the first time last night and ordered my usual #8 sub and had it Mikes way. When I got home and took a bite, the bread was so hard and stale. They claim they bake tgeir bread daily but I think that is a lie, there is no way that bread was baked that day. I wont be going to this location anymore which is sad because I live in the area. I should have just went to Firehouse subs, their bread is always fresh.
They always have good food and the service is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Make Any Sub a Wrap
Restaurantji Recommends
I ordered a #8 yesterday via Uber Eats. I tried to reach JM to advised them my bread was a little hard. I couldn't get through. I called today spoke with Crystal. I explained my dissatisfaction to her. I had misplaced my receipt. Crystal tried to locate my order without an order number. She tried by the date and amount of my order. She couldn't locate it. Later I found my receipt and called her back. Crystal replaced my order and I also purchased another sandwich in order for my replacement to be delivered via Uber Eats. It took a little over and hour for me to receive my order which was way too long. The Uber Eats driver said her GPS was taken her in circles. I wasn't happy. Once I opened my order. Crystal had written on my bag saying " We're sorry we ❤️ you" that small gesture made me feel like a valuable customer and that they were truly sorry. I was no longer upset that my order was late. I felt Crystal gave me WONDERFUL customer service. Her voice was always pleasant and up beat. Kudos to her for an outstanding standing job!
Food: 5
Service: 5
Recommended dishes: Jersey Mike
There subs are great & they taste awesome to! Also I like their customer service they are friendly & nice, outgoing!
This Jerseys is very good!!!!!! The atmosphere was fun!!! I took my sister for the first time and the employees was very patience!!!!!Cesar was very helpful!!!!!!
Atmosphere: 5
Food: 5
Service: 5
This location was my go to until now. Today I'm home sick and decided to order for delivery ( through grubhub) I ordered my usual #7 Mike's way. I ordered a giant. When I received my order the paper bag and sandwich wrapper was seal witha sticker. I opened my sandwich completely flat, a clump of turkey located on at the left end of the sandwich. I was disappointed I contacted store and provided pictures and, was told I can order another sandwich for delivery or contact grubhub for a refund. I've never had a delivery from jersey Mike always pick up, when I spoke to them they stated it was not made there like that and even though it was sealed tried to blame the deliver person.
Service: 1
Recommended dishes: Turkey and Provolone
I just wanted to write a review for a gentleman who helped me with my order Carlos was super helpful patient considering how busy they were my order was a bit complicated but he was very polite helpful and was showing me how I can save on future visits! Thank you !
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Club Sub, Turkey and Provolone