They keep hanging up on me and I’m trying to ask if they received my order so I don’t place it twice I would not recommend you will be one angry tiger!!
Atmosphere: 1
Service: 1
Fatema Abdul Qadir
Our family enjoy dominos pizza. It’s loaded tots and hot lava cakes. But unfortunately the branch in Palo Alto has always disappointed us. Poor customer service. Late delivery although this branch is not busy. Always either the ingredient is missing or it’s burned. This is my 5th time when the pizza was burned. All the mushrooms were burnt black and crunchy. When I tell them it’s burned they are always show non welcoming response. I have to grab the same one. Never remake.I am here at dominos. I told them it’s really burned and I guess he is making another one just today. Looks like some exception. I never leave reviews if bad, we just ignore but this time since many occurrence with the same store, I wanted to highlight.
Rob Knopper
They forgot an item from my order. They returned to deliver the missing item, and there were 2 pieces already eaten ?
Food: 4
Service: 1
Jessica Towns
I called this store to get a receipt for a catering order and they were extremely rude, and hung up on me. Do not recommend. Spend your money elsewhere.
Service: 1
Mike Ruiz
Call to place an order today!! 02/26/2024 a lady answered me!! I asked him if he spoke Spanish and he told me NO!! He immediately cut me off!! This is the kind of service they give!!
Atmosphere: 1
Food: 1
Service: 1
mustafa kayaci
Nanandii was very helpfulThank you Team ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lava Cake
Abraham Moses
Dominos truly is at the bleeding edge of pizza technology; their new AI partnership with Microsoft and patented Pizza Tracker system allow you to watch your dining experience deteriorate in real-time. I placed an order using the Dominos app, and the pizza tracker showed that my delivery time was ~85 minutes. Not optimal, but I want some take-out pizza, so I'm willing to wait. I assumed that the pizza would hit the oven ~15 before the estimated delivery. Nope. Pizza went in the oven IMMEDIATELY, then sat at the pass for over 45 minutes before it was delivered. I honestly don't know why they even bothered to put it in the padded, thermal pizza transport contraption. The pizza was basically room temp when it arrived. I have only myself to blame for this disappointing experience because, although I am new to the area, I failed to check any google reviews for this location before ordering, many of which reported similar experiences. It's clear that whoever is running this location has no idea how a pizza delivery business should work. They're mass-producing pizza orders as they come in and then stacking them in the car for some poor dude to deliver on an hour-long trek. And it's not like this is a one-off; read the reviews. They know what's happening; they're just not willing to do anything about it. This location might actually make a decent pizza, but it's not worth it to order delivery. If you absolutely MUST get your pizza here, go pick it up. I've learned my lesson and will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Jacob K
Order took 40 minutes longer than the app said, staff tried to give me the wrong order when I arrived and the pizza wasn’t
Service: 1
Matthew E
Got me through a lot of late nights in college.
Lau O.
Avoid this particular location on Cambridge Ave. After they delivered an incorrect order (the pizza was also cold), I called them and they promised that they would deliver a new pizza. I called them back after an hour to check on that order but every time someone picked up the phone, they hung up (they have caller ID). This happened at least five times. I used a different phone to call and got through. The person on the other end told me that the pizza would be out of the over in 10 minutes. After 30 minutes of waiting, I decided to call back again but they kept hanging up (I lost count). Avoid this location at all costs. They have the worst customer service.
Worst customer service to order food over the phone. First I talked to a computer that didn't get nothing right then I talked to the most unprofessional lady named Michelle. She hanged up the call cuz I didn't want to pay with my credit card. I think Michelle needs a new job or more training I guess that's why they record the call for more experience. All I'm mad about is that it took 2 hours just to get one pizza.
Anthony Nastor
Wow all I can say about this place is go to Safeway and get a frozen pizza
Hector
Fast service and good tasting pizza. Try this place.
Connor Burslem
Not sure how you were able to burn one cheesey bread (while simultaneously covering it in what I hope were only onions) but undercook another at the same time. At first I thought maybe it was a me thing, but then I remembered I picked up my order 5 minutes after it was marked as ready. Unfortunate, I don't want this to happen again.
They keep hanging up on me and I’m trying to ask if they received my order so I don’t place it twice I would not recommend you will be one angry tiger!!
Atmosphere: 1
Service: 1
Our family enjoy dominos pizza. It’s loaded tots and hot lava cakes. But unfortunately the branch in Palo Alto has always disappointed us. Poor customer service. Late delivery although this branch is not busy. Always either the ingredient is missing or it’s burned. This is my 5th time when the pizza was burned. All the mushrooms were burnt black and crunchy. When I tell them it’s burned they are always show non welcoming response. I have to grab the same one. Never remake.I am here at dominos. I told them it’s really burned and I guess he is making another one just today. Looks like some exception. I never leave reviews if bad, we just ignore but this time since many occurrence with the same store, I wanted to highlight.
They forgot an item from my order. They returned to deliver the missing item, and there were 2 pieces already eaten ?
Food: 4
Service: 1
I called this store to get a receipt for a catering order and they were extremely rude, and hung up on me. Do not recommend. Spend your money elsewhere.
Service: 1
Call to place an order today!! 02/26/2024 a lady answered me!! I asked him if he spoke Spanish and he told me NO!! He immediately cut me off!! This is the kind of service they give!!
Atmosphere: 1
Food: 1
Service: 1
Nanandii was very helpfulThank you Team ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lava Cake
Dominos truly is at the bleeding edge of pizza technology; their new AI partnership with Microsoft and patented Pizza Tracker system allow you to watch your dining experience deteriorate in real-time. I placed an order using the Dominos app, and the pizza tracker showed that my delivery time was ~85 minutes. Not optimal, but I want some take-out pizza, so I'm willing to wait. I assumed that the pizza would hit the oven ~15 before the estimated delivery. Nope. Pizza went in the oven IMMEDIATELY, then sat at the pass for over 45 minutes before it was delivered. I honestly don't know why they even bothered to put it in the padded, thermal pizza transport contraption. The pizza was basically room temp when it arrived. I have only myself to blame for this disappointing experience because, although I am new to the area, I failed to check any google reviews for this location before ordering, many of which reported similar experiences. It's clear that whoever is running this location has no idea how a pizza delivery business should work. They're mass-producing pizza orders as they come in and then stacking them in the car for some poor dude to deliver on an hour-long trek. And it's not like this is a one-off; read the reviews. They know what's happening; they're just not willing to do anything about it. This location might actually make a decent pizza, but it's not worth it to order delivery. If you absolutely MUST get your pizza here, go pick it up. I've learned my lesson and will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Order took 40 minutes longer than the app said, staff tried to give me the wrong order when I arrived and the pizza wasn’t
Service: 1
Got me through a lot of late nights in college.
Avoid this particular location on Cambridge Ave. After they delivered an incorrect order (the pizza was also cold), I called them and they promised that they would deliver a new pizza. I called them back after an hour to check on that order but every time someone picked up the phone, they hung up (they have caller ID). This happened at least five times. I used a different phone to call and got through. The person on the other end told me that the pizza would be out of the over in 10 minutes. After 30 minutes of waiting, I decided to call back again but they kept hanging up (I lost count). Avoid this location at all costs. They have the worst customer service.
Restaurantji Recommends
Pizza here is good. I am never disappointed.
Worst customer service to order food over the phone. First I talked to a computer that didn't get nothing right then I talked to the most unprofessional lady named Michelle. She hanged up the call cuz I didn't want to pay with my credit card. I think Michelle needs a new job or more training I guess that's why they record the call for more experience. All I'm mad about is that it took 2 hours just to get one pizza.
Wow all I can say about this place is go to Safeway and get a frozen pizza
Fast service and good tasting pizza. Try this place.
Not sure how you were able to burn one cheesey bread (while simultaneously covering it in what I hope were only onions) but undercook another at the same time. At first I thought maybe it was a me thing, but then I remembered I picked up my order 5 minutes after it was marked as ready. Unfortunate, I don't want this to happen again.