So I go to pick up an Uber order around 1:40 am I passed through the drive through and pulled up to the window, tell me why the drive through cashier walked up yelling at me ( did you not hear me) all pist off. So my instinct reaction was to reply back with attitude correcting him, once he heard I wasn’t having it he checked his attitude. If you don’t like your hours or job find a new one causeYou don’t have what it takes for customer service!
Atmosphere: 2
Food: 2
Service: 1
steve newquist
Smash Jack Burger was a let down
Atmosphere: 3
Food: 2
Service: 4
David Samano
Although the service and food was great. I hope to some day meet Jack.....
Kodak Geck
Like for real change your work hours , you don't deserve the 24 hour title. I came at 5:40 am for a Uber pick up , and I had passed by at 5:15 am there was a long line. Then I came later for the Uber pick up and nobody is at the register and there's nobody in the windows . Then I seen your delivery truck come then he knocked then some fat bitçh answered the door and then I still sat there for 20 minutes till she came out and said we closed we open at 6:30 but I thought this establishment was 24 hours that's strange I will be taking my business else where I recommend everyone going to mc Donald's its down the street .
Atmosphere: 1
Food: 1
Service: 1
Anita Gray
Used drive-thru. Prices higher. Quality lower. Service
Food: 3
Service: 2
Emad
Food was accurate and very warm, and drive thru went nice and quick... thanks.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Two Tacos
Aaron Whytock
To many aggressive homeless drug addicts hanging around. Pasadena PD needs to do better for this area. All these businesses pay taxes. Never any police presence.
Atmosphere: 1
Food: 5
Service: 5
Jorge Solis
Excellent service, regards to John
Atmosphere: 5
Food: 5
Service: 5
Anita Herrera
Fries could have been fresher. Pick up window had items dropped behind cashier equipment which made it look messy.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Jumbo Jack
Glenn Laird
Homeless guy took over restroom and staff wouldn't let anyone use other restroom saying it was reserved for employees only. 1/2 hour wasted.
Recommended dishes: Supreme Croissant, Jumbo Jack, Breakfast Jack
Pablo Tejeda
Fast and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Breakfast Platter, Jr Bacon Cheeseburger, Chicken Teriyaki Bowl, Two Tacos, Supreme Croissant, Jumbo Jack, Ultimate Cheeseburger, Chicken Sandwich, Onion Rings, Breakfast Jack, Chicken Egg Roll
Nkrantz04
This is a good location. The woman who is almost always working the front counter is great
Terry Rich
We placed an order online which was supposed to be ready at 7. When we got there it took at least 5 minutes for anyone to acknowledge us. When we said we were there to pick up an order, they said the cook just went on break. Wait what! I've never heard that happening in my 40 years of ordering food anywhere. Then it took another 20 minutes to get our food after that. On top of everything else, I ordered my food with no onions because I'm allergic and am now physically ill because it had onions and wasn't noticeable. Get your act together people.
Atmosphere: 2
Food: 1
Service: 1
Kat
Love their sauces!Jack spicy chicken was dry. The sauces masked the dryness.Tacos were good and greasy.Curly fries were tasty.If you want deals, download their app.If you come through the drive through and they're busy, they make you park and wait where you have to come in and get your order.
So I go to pick up an Uber order around 1:40 am I passed through the drive through and pulled up to the window, tell me why the drive through cashier walked up yelling at me ( did you not hear me) all pist off. So my instinct reaction was to reply back with attitude correcting him, once he heard I wasn’t having it he checked his attitude. If you don’t like your hours or job find a new one causeYou don’t have what it takes for customer service!
Atmosphere: 2
Food: 2
Service: 1
Smash Jack Burger was a let down
Atmosphere: 3
Food: 2
Service: 4
Although the service and food was great. I hope to some day meet Jack.....
Like for real change your work hours , you don't deserve the 24 hour title. I came at 5:40 am for a Uber pick up , and I had passed by at 5:15 am there was a long line. Then I came later for the Uber pick up and nobody is at the register and there's nobody in the windows . Then I seen your delivery truck come then he knocked then some fat bitçh answered the door and then I still sat there for 20 minutes till she came out and said we closed we open at 6:30 but I thought this establishment was 24 hours that's strange I will be taking my business else where I recommend everyone going to mc Donald's its down the street .
Atmosphere: 1
Food: 1
Service: 1
Used drive-thru. Prices higher. Quality lower. Service
Food: 3
Service: 2
Food was accurate and very warm, and drive thru went nice and quick... thanks.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Two Tacos
To many aggressive homeless drug addicts hanging around. Pasadena PD needs to do better for this area. All these businesses pay taxes. Never any police presence.
Atmosphere: 1
Food: 5
Service: 5
Excellent service, regards to John
Atmosphere: 5
Food: 5
Service: 5
Fries could have been fresher. Pick up window had items dropped behind cashier equipment which made it look messy.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Jumbo Jack
Homeless guy took over restroom and staff wouldn't let anyone use other restroom saying it was reserved for employees only. 1/2 hour wasted.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Consistently
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Croissant, Jumbo Jack, Breakfast Jack
Fast and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Breakfast Platter, Jr Bacon Cheeseburger, Chicken Teriyaki Bowl, Two Tacos, Supreme Croissant, Jumbo Jack, Ultimate Cheeseburger, Chicken Sandwich, Onion Rings, Breakfast Jack, Chicken Egg Roll
This is a good location. The woman who is almost always working the front counter is great
We placed an order online which was supposed to be ready at 7. When we got there it took at least 5 minutes for anyone to acknowledge us. When we said we were there to pick up an order, they said the cook just went on break. Wait what! I've never heard that happening in my 40 years of ordering food anywhere. Then it took another 20 minutes to get our food after that. On top of everything else, I ordered my food with no onions because I'm allergic and am now physically ill because it had onions and wasn't noticeable. Get your act together people.
Atmosphere: 2
Food: 1
Service: 1
Love their sauces!Jack spicy chicken was dry. The sauces masked the dryness.Tacos were good and greasy.Curly fries were tasty.If you want deals, download their app.If you come through the drive through and they're busy, they make you park and wait where you have to come in and get your order.
Food: 5
Service: 4