This subway is our favorite love the workers feels like we have known them for awhile. Food is always fresh and nice on the meat but for some reason don't do coupons lately
Atmosphere: 5
Food: 5
Service: 5
Catherine Stanley
We did a group order here and they wouldn't accept our coupons. They said they were expired, which they weren't. We had just gotten them in the mail today and they were good for 2 weeks still. Then he said well we dont accept coupons. How can a franchise not accept their own coupons. They then said they would give us 10% off and when they rung us up they didn't do it and was like like oh well... sorry..Not only was the customer service terrible, but when we got the food back to the office so we could eat together they had made some of the food wrong! We had it written down for them.
Atmosphere: 1
Food: 1
Service: 1
Lego 123
If it were possible to give 0 stars I would, I have gone in so many times now and ordered online and they have been closed for no reason. For example I have been able to order online and it's gone through, but you guys are closed so I can't pick up my order. That's literally stealing, says 9pm on the door and online (google) and says you must order before 8:30 online. Well they aren't even open! Apparently they close at 8pm now but refuse to fix the situation or update anything, but doors are left unlocked and you can literally just walk in and grab anything you wanted to because theres no one in there. Horrible customer service too, won't even give a refund for the situation. After everything a young man Sunny I guess is his name walked in saying they were closed and I explained the whole situation but he couldn't give two craps about the whole thing. I can't believe this place. I've had so many problems and yet they never even work on fixing anything. I even called a friend who works at a different location and they couldn't believe what was happening. The other locations are open like they say they are but this one just don't risk it. Worst management experience I've ever had from any where.
Atmosphere: 1
Food: 1
Service: 1
Lisa Ewing
I don't know why, but whenever u order off the app they never make the sandwich correctly. I ordered a meatball marinara with extra marinara & it was the driest meatball sandwich I have ever had. Almost unedible. Also the meatballs were cold & I asked for toasted.
Atmosphere: 4
Food: 3
Service: 5
Kelly C.
This place is terrible! Placed an order thru the subway app/online and made sure it said they were open because I've gone there way before their posted closing hours and have had them not be open, so I placed my order it said that it received it and they were making it and it would be ready at 8:25. When I arrived at the store at 8:19, they were CLOSED!! Not like oh we just now closed or someone is in the back...No! It was fully dark inside and no people...open sign not on. As I'm sitting there looking at my bank balance to make sure the charge went thru, which it sure did, it says my order is ready. Ummmmm...how is that? I know I was at the right store. I tried to call the store and when you try to choose the talk to a person option, it gives you a busy signal and drops the call. This isn't the first time the store randomly has not been open when I've gone there during their regular posted hours. I am going to dispute the charge and I took pics and have texts that prove the time and screenshots of the online order saying it was ready. Shady sandwiches is what they are serving.
Anthony Kessler
Had a bad
Atmosphere: 3
Food: 1
Service: 2
Kathy Dulcich
Wow got a foot long pastrami and it was just under $20. Going to the other one here in town for now on… this one is too expensive!
Atmosphere: 1
Food: 1
Service: 1
Elisa B.
I love Subway especially the store in Diamond Springs.This store on Fair Lane is absolutely horrible in every way. First you walk in the owner and his wife are very unfriendly. They do not greet you. They have limited choices of bread. The meat looks terrible (I got pastrami). He scraped the bottom of the pan. After getting my sandwich I unwrapped it and started to take a bite and kept chewing and chewing and the meat wouldn't grind down so I could swallow. I knew I would choke so I spit it out. I took two more bites and had a hard time getting it down also. I ended up tossing the rest. Well now 3 days later and I still have diarrhea and a sick stomach. They should be shut down. I should have gone with my gut instinct and walked out. Im posting this as a warning.
Miguel Ochoa
Clean inside. Quick delicious turkey avocado sandwich is what i had today.
Atmosphere: 5
Food: 5
Service: 5
Jen D.
Ordered my daughter a foot long today. Realized I ordered the wrong bread. I went back in, explained my situation and said I'd like to purchase another roll to remake the $16 footling that contained only turkey. They said no, that I'd have to purchase another $16 sandwich. They have no customer service or care for customers. How many rolls get thrown out each night and why do they own a business? They have no business owning a business!! Never going to that subway again. They care more about making money!!
wonderful soft bread ever coustmer service best and food always fresh and delicious
Jason Z.
great customer service and very kind even giving the fact that it was early . Much respect!
J K
Had the philly and was not impressed. Otherwise, I have loved the sandwiches. Staff was nice, place was clean.
Alexander Lee
This location is always fresh and always on point.... I absolutely love subways...The all American combo (turkey , ham , bacon ) is always perfect! & Breads always soft.
Alexander Tahoe
This location is always fresh and always on point.... I absolutely love subways...The all American combo (turkey , ham , bacon ) is always perfect! & Breads always soft.
This subway is our favorite love the workers feels like we have known them for awhile. Food is always fresh and nice on the meat but for some reason don't do coupons lately
Atmosphere: 5
Food: 5
Service: 5
We did a group order here and they wouldn't accept our coupons. They said they were expired, which they weren't. We had just gotten them in the mail today and they were good for 2 weeks still. Then he said well we dont accept coupons. How can a franchise not accept their own coupons. They then said they would give us 10% off and when they rung us up they didn't do it and was like like oh well... sorry..Not only was the customer service terrible, but when we got the food back to the office so we could eat together they had made some of the food wrong! We had it written down for them.
Atmosphere: 1
Food: 1
Service: 1
If it were possible to give 0 stars I would, I have gone in so many times now and ordered online and they have been closed for no reason. For example I have been able to order online and it's gone through, but you guys are closed so I can't pick up my order. That's literally stealing, says 9pm on the door and online (google) and says you must order before 8:30 online. Well they aren't even open! Apparently they close at 8pm now but refuse to fix the situation or update anything, but doors are left unlocked and you can literally just walk in and grab anything you wanted to because theres no one in there. Horrible customer service too, won't even give a refund for the situation. After everything a young man Sunny I guess is his name walked in saying they were closed and I explained the whole situation but he couldn't give two craps about the whole thing. I can't believe this place. I've had so many problems and yet they never even work on fixing anything. I even called a friend who works at a different location and they couldn't believe what was happening. The other locations are open like they say they are but this one just don't risk it. Worst management experience I've ever had from any where.
Atmosphere: 1
Food: 1
Service: 1
I don't know why, but whenever u order off the app they never make the sandwich correctly. I ordered a meatball marinara with extra marinara & it was the driest meatball sandwich I have ever had. Almost unedible. Also the meatballs were cold & I asked for toasted.
Atmosphere: 4
Food: 3
Service: 5
This place is terrible! Placed an order thru the subway app/online and made sure it said they were open because I've gone there way before their posted closing hours and have had them not be open, so I placed my order it said that it received it and they were making it and it would be ready at 8:25. When I arrived at the store at 8:19, they were CLOSED!! Not like oh we just now closed or someone is in the back...No! It was fully dark inside and no people...open sign not on. As I'm sitting there looking at my bank balance to make sure the charge went thru, which it sure did, it says my order is ready. Ummmmm...how is that? I know I was at the right store. I tried to call the store and when you try to choose the talk to a person option, it gives you a busy signal and drops the call. This isn't the first time the store randomly has not been open when I've gone there during their regular posted hours. I am going to dispute the charge and I took pics and have texts that prove the time and screenshots of the online order saying it was ready. Shady sandwiches is what they are serving.
Had a bad
Atmosphere: 3
Food: 1
Service: 2
Wow got a foot long pastrami and it was just under $20. Going to the other one here in town for now on… this one is too expensive!
Atmosphere: 1
Food: 1
Service: 1
I love Subway especially the store in Diamond Springs.This store on Fair Lane is absolutely horrible in every way. First you walk in the owner and his wife are very unfriendly. They do not greet you. They have limited choices of bread. The meat looks terrible (I got pastrami). He scraped the bottom of the pan. After getting my sandwich I unwrapped it and started to take a bite and kept chewing and chewing and the meat wouldn't grind down so I could swallow. I knew I would choke so I spit it out. I took two more bites and had a hard time getting it down also. I ended up tossing the rest. Well now 3 days later and I still have diarrhea and a sick stomach. They should be shut down. I should have gone with my gut instinct and walked out. Im posting this as a warning.
Clean inside. Quick delicious turkey avocado sandwich is what i had today.
Atmosphere: 5
Food: 5
Service: 5
Ordered my daughter a foot long today. Realized I ordered the wrong bread. I went back in, explained my situation and said I'd like to purchase another roll to remake the $16 footling that contained only turkey. They said no, that I'd have to purchase another $16 sandwich. They have no customer service or care for customers. How many rolls get thrown out each night and why do they own a business? They have no business owning a business!! Never going to that subway again. They care more about making money!!
Restaurantji Recommends
wonderful soft bread ever coustmer service best and food always fresh and delicious
great customer service and very kind even giving the fact that it was early . Much respect!
Had the philly and was not impressed. Otherwise, I have loved the sandwiches. Staff was nice, place was clean.
This location is always fresh and always on point.... I absolutely love subways...The all American combo (turkey , ham , bacon ) is always perfect! & Breads always soft.
This location is always fresh and always on point.... I absolutely love subways...The all American combo (turkey , ham , bacon ) is always perfect! & Breads always soft.