Takes coupon with no problem. Gave less amount of vegetables than most of the other subway stores, though you could try asking for more and may succeed. Not super friendly, a bit unwelcoming compared with most other subway stores I a subtle way.
Atmosphere: 2
Food: 4
Service: 3
Deepika Suresh
They lie about coupons and charge more. The Indian lady working their had a horrible attitude and charged us extra. Would not recommend.
Atmosphere: 1
Food: 2
Service: 1
Sofia Kosheleva
Moldy Bread!!! ?I don't expect much from a Subway, but this is just disgusting! I'd already gotten through a good two thirds of my foot long sub when I noticed the distinctly non-bread-like strands. I don't know if it was just that one spot, but rule of thumb seems to be if some is visible, there's far more under the surface.My $18 for 3 footlongs coupon did work though, dispite the cashiers initial insistence that it wouldn't.
Atmosphere: 3
Food: 1
Service: 2
peter koepke
Also doesn't take coupons, even from seniors. Pretty sad business practice. Visit the one on Stanley blvd in Livermore by Taco Bell. They do accept coupons and are super friendly.
Atmosphere: 1
Service: 1
J W.
Very, very rude. I tried to make sure this was not a one off but it happens every time.Attempting to use a coupon:If you ask to use a coupon, you're met with stone cold stares with laser eyes at best and outright hostility, eye rolling, rude mutterings under their breath but obviously audible, telling you to stop wasting their time or to go somewhere else at worst. I've experienced both by rude staff here.Treating customers differently:Also, they appear to be treating people based on race. This is based on my personal experiences. As a minority, when I approach while dressed professionally and say hello politely to the staff behind the counter and smile and ask how are you, I am treated like dirt. This is by the staff behind the counter as well as the staff cleaning up the floor and parts of the restaurant. They ignore these polite statements. They don't even acknowledge it and stand there and huff like you are wasting their time. They don't even say, "What would you like?" or "How can I help?" let alone even a single "hi". In addition, they never say "thank you" or "bye" let alone a "have a nice day" to me. Every single time. No matter how nice you are to them, they treat you like dirt and never say anything positive or respond positively.But...what is upsetting and very disappointing is...When the 30-something white guy behind me approached the counter next to me to order immediately after I did, the staff--who don't know him as it's apparent he doesn't know the staff--fawned over him, smiled, flirted, asked him how he was, and said "have a nice day" and "have you been here before? We'd love to see you more" to him, then "see you later, hope to see you soon", broadly smiled, and waved while thanking him profusely. They even held open the door for him, smiled, and said, "have a wonderful day" when he left, but staff did not even acknowledge me with even a grunt when I said, "have a nice day, bye" right next to staff sweeping by the door when I left shortly after he left as I had gone to get my fountain drink and witnessed this exchange. To add insult to injury, the staff even accepted a coupon easily from him with no protestations, which they did not with me. They did not accept my coupon even though it was valid, not folded, completely clean, presented well, original, and not even close to being expired. The disparity of their treatment to "certain" customers based on appearance is sickening.Be prepared to be treated like the plague unless you have a certain appearance. This is shocking that it happened in 2023 but I'm not surprised because it happens repeatedly. This was not the first time at all. It's just one example. This is ridiculous and shocking because it happened right in front of me. No attempt to even conceal it. Either way, it's unacceptable. So I take my business elsewhere. Corporate will be hearing about this.
Michael B.
Terrible Italian bread, very dry, pale, and crumbly. It's also clear the bread is now narrower, more of a torpedo than a sub.
Brian Peznowski
This Subway location will not honor coupons sent out by the company itself. This is the case with many Subway locations and I firmly believe that any location that refuses the coupons is not worth visiting. I recommend you look elsewhere for your sandwich fix.
Atmosphere: 3
Food: 4
Service: 4
Phil H.
So incredibly rude! Wanted to use the coupon for three sandwiches. Said I can only use the coupon for two sandwiches and what do you want? I said I wanted three sandwiches. She said she would not accept the coupon. I asked if I could use the coupon and then pay additional for a separate sandwich. She said no, what do you want? And again, I said I wanted three sandwiches, we have a family of five. And then, she told me to hurry up. I asked if I could have my wife come in and use the coupon. She said no. This place was dead empty for the obvious reason people will not patronize this business. Do not go to the subway location!
Christina Nguyen
Do not go here. They do not give receipts unless you ask and will OVERCHARGE you. I understand inflation is causing things to be more expensive, but then you should change your menu prices. Do not advertise something at a certain price then charge you for a more expensive item. I’m pretty sure that’s false advertisement and is illegal. Never go here!
Ye C.
I should've read the review here before ordering. Bad attitude Almost no meat No curbside pickup
I ordered a footlong sub online and paid extra for smashed Avocado's. I got the order home, opened it and found there was no Avocado. Subway customer care sucks. I tried to reach them to get refund since I paid online but there is no option to talk to anyone. I cant get my refund since I paid online. I called the store they said Sorry. online ordering system sucks and this store too.
이영화
Too unkind staff.This shop is unkind all the time. Very unpleasant. Uncomfortable service.I wish be better soon. Keep polite.
Kenisha H.
The Indian lady had a very nasty attitude and I approached her very politely. If it's going to kill you to make my sandwich then you don't need to be working there. The Customer service was horrible. Will not be giving them anymore of my money
Kent M.
Did the mobile order. The subway mobile app is programmed flawlessly. Makes making your sub super simple. Only thing I don't like is this location is way farther than the other subway used to be but oh well. Walked in and my order was all ready.
Takes coupon with no problem. Gave less amount of vegetables than most of the other subway stores, though you could try asking for more and may succeed. Not super friendly, a bit unwelcoming compared with most other subway stores I a subtle way.
Atmosphere: 2
Food: 4
Service: 3
They lie about coupons and charge more. The Indian lady working their had a horrible attitude and charged us extra. Would not recommend.
Atmosphere: 1
Food: 2
Service: 1
Moldy Bread!!! ?I don't expect much from a Subway, but this is just disgusting! I'd already gotten through a good two thirds of my foot long sub when I noticed the distinctly non-bread-like strands. I don't know if it was just that one spot, but rule of thumb seems to be if some is visible, there's far more under the surface.My $18 for 3 footlongs coupon did work though, dispite the cashiers initial insistence that it wouldn't.
Atmosphere: 3
Food: 1
Service: 2
Also doesn't take coupons, even from seniors. Pretty sad business practice. Visit the one on Stanley blvd in Livermore by Taco Bell. They do accept coupons and are super friendly.
Atmosphere: 1
Service: 1
Very, very rude. I tried to make sure this was not a one off but it happens every time.Attempting to use a coupon:If you ask to use a coupon, you're met with stone cold stares with laser eyes at best and outright hostility, eye rolling, rude mutterings under their breath but obviously audible, telling you to stop wasting their time or to go somewhere else at worst. I've experienced both by rude staff here.Treating customers differently:Also, they appear to be treating people based on race. This is based on my personal experiences. As a minority, when I approach while dressed professionally and say hello politely to the staff behind the counter and smile and ask how are you, I am treated like dirt. This is by the staff behind the counter as well as the staff cleaning up the floor and parts of the restaurant. They ignore these polite statements. They don't even acknowledge it and stand there and huff like you are wasting their time. They don't even say, "What would you like?" or "How can I help?" let alone even a single "hi". In addition, they never say "thank you" or "bye" let alone a "have a nice day" to me. Every single time. No matter how nice you are to them, they treat you like dirt and never say anything positive or respond positively.But...what is upsetting and very disappointing is...When the 30-something white guy behind me approached the counter next to me to order immediately after I did, the staff--who don't know him as it's apparent he doesn't know the staff--fawned over him, smiled, flirted, asked him how he was, and said "have a nice day" and "have you been here before? We'd love to see you more" to him, then "see you later, hope to see you soon", broadly smiled, and waved while thanking him profusely. They even held open the door for him, smiled, and said, "have a wonderful day" when he left, but staff did not even acknowledge me with even a grunt when I said, "have a nice day, bye" right next to staff sweeping by the door when I left shortly after he left as I had gone to get my fountain drink and witnessed this exchange. To add insult to injury, the staff even accepted a coupon easily from him with no protestations, which they did not with me. They did not accept my coupon even though it was valid, not folded, completely clean, presented well, original, and not even close to being expired. The disparity of their treatment to "certain" customers based on appearance is sickening.Be prepared to be treated like the plague unless you have a certain appearance. This is shocking that it happened in 2023 but I'm not surprised because it happens repeatedly. This was not the first time at all. It's just one example. This is ridiculous and shocking because it happened right in front of me. No attempt to even conceal it. Either way, it's unacceptable. So I take my business elsewhere. Corporate will be hearing about this.
Terrible Italian bread, very dry, pale, and crumbly. It's also clear the bread is now narrower, more of a torpedo than a sub.
This Subway location will not honor coupons sent out by the company itself. This is the case with many Subway locations and I firmly believe that any location that refuses the coupons is not worth visiting. I recommend you look elsewhere for your sandwich fix.
Atmosphere: 3
Food: 4
Service: 4
So incredibly rude! Wanted to use the coupon for three sandwiches. Said I can only use the coupon for two sandwiches and what do you want? I said I wanted three sandwiches. She said she would not accept the coupon. I asked if I could use the coupon and then pay additional for a separate sandwich. She said no, what do you want? And again, I said I wanted three sandwiches, we have a family of five. And then, she told me to hurry up. I asked if I could have my wife come in and use the coupon. She said no. This place was dead empty for the obvious reason people will not patronize this business. Do not go to the subway location!
Do not go here. They do not give receipts unless you ask and will OVERCHARGE you. I understand inflation is causing things to be more expensive, but then you should change your menu prices. Do not advertise something at a certain price then charge you for a more expensive item. I’m pretty sure that’s false advertisement and is illegal. Never go here!
I should've read the review here before ordering. Bad attitude Almost no meat No curbside pickup
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I ordered a footlong sub online and paid extra for smashed Avocado's. I got the order home, opened it and found there was no Avocado. Subway customer care sucks. I tried to reach them to get refund since I paid online but there is no option to talk to anyone. I cant get my refund since I paid online. I called the store they said Sorry. online ordering system sucks and this store too.
Too unkind staff.This shop is unkind all the time. Very unpleasant. Uncomfortable service.I wish be better soon. Keep polite.
The Indian lady had a very nasty attitude and I approached her very politely. If it's going to kill you to make my sandwich then you don't need to be working there. The Customer service was horrible. Will not be giving them anymore of my money
Did the mobile order. The subway mobile app is programmed flawlessly. Makes making your sub super simple. Only thing I don't like is this location is way farther than the other subway used to be but oh well. Walked in and my order was all ready.