I used the kiosk the girl working there told me to. I gave myself great service.
Atmosphere: 5
Food: 5
Service: 5
Keith Matthews
Now you must order from a station, un manned. Then much of the order was forgotten by those putting it together. Asked for extra salad dressing & now they charge for it.We are now stuck with this mess because of Governors increase in labor costs. I think this could be the demise of CA fast foods!
Atmosphere: 4
Food: 4
Service: 2
Sharon Moreno
Went into the el poyo Loco at the riverside plaza standing waiting for the cashier to take my orderWith a stern voice wasn't even polite about says we only take orders for seniors and disabled at the cash register you can use the kiosk to place your order I just oh I'm a senior can I place my order at 5he register then she rudely said that's what I just said .I walked out I'm not going to spend my money in a place with someone talking to me like that when I only was polite to this person horrible customer service I work in retail I never treat my customers this way never will I ever come back
Service: 1
JoeB Killa
Chicken is always cook great it’s there service that needs work. They always forget something I paid for . Their churros are always hard . And they have to learn how to properly make their famous Green salsa it’s always watered down and don’t taste like Salsa it’s nasty . Cmon u are getting paid pretty good now and this is the service you provide smh ?????????? I don’t want my money back I just want yall to improve
Atmosphere: 1
Food: 3
Service: 1
mark kalish
Just not as it use to be hear,Smaller portions, cold food, over priced,I get hosed enough during the week, but when I go there to grab myself some dinner on my way home,It's awful,,!!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Chicken and Rice, Classic Chicken Tostada Salad, Double Protein Fajita Bowl, Chips & Guacamole Large, 3pc Chicken Combo
Dhiraj Gautam
Food was great but there is a place for improvement in courtesy and service. Ordered 6 items and received only 5 while online purchase and in-person pick up. Returned back from parking to fulfill the remaining order. I did not see any politeness or sorry for the incomplete order. Waited for the remaining order then left with good food.
Atmosphere: 4
Food: 5
Service: 1
Vicente Campos
YummmyChipotle burrito.Gracias José for your help.
Atmosphere: 5
Food: 5
Service: 5
Marlene Valentine
We came in for lunch and we were greeted by Jose! He was so kind and professional, he came to check up on us as well. He’s running a very positive place with an outstanding customer service! shout out to Jose!
Atmosphere: 5
Food: 4
Service: 5
Trevor Swank (Big Trev)
Ordered a brc burrito and all they gave me was rice…
Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right ??????
Food: 1
Service: 1
Al Barker
Good food, good valueParking: Enough spacesWheelchair accessibility: It seems adequate, and I am sure will meet ADA compliance.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Chicken Avocado Salad
Marissa L.
Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right EDIT FOR UPDATE AFTER REACHING OUT - They did nothing. Offered me a $10 credit ONLY if I downloaded their app. Kick rocks El Pollo Loco. You are honestly LOCO if you think I'm going to download an app for a food place I rarely eat at for $10 considering you've already shown you fail.
I used the kiosk the girl working there told me to. I gave myself great service.
Atmosphere: 5
Food: 5
Service: 5
Now you must order from a station, un manned. Then much of the order was forgotten by those putting it together. Asked for extra salad dressing & now they charge for it.We are now stuck with this mess because of Governors increase in labor costs. I think this could be the demise of CA fast foods!
Atmosphere: 4
Food: 4
Service: 2
Went into the el poyo Loco at the riverside plaza standing waiting for the cashier to take my orderWith a stern voice wasn't even polite about says we only take orders for seniors and disabled at the cash register you can use the kiosk to place your order I just oh I'm a senior can I place my order at 5he register then she rudely said that's what I just said .I walked out I'm not going to spend my money in a place with someone talking to me like that when I only was polite to this person horrible customer service I work in retail I never treat my customers this way never will I ever come back
Service: 1
Chicken is always cook great it’s there service that needs work. They always forget something I paid for . Their churros are always hard . And they have to learn how to properly make their famous Green salsa it’s always watered down and don’t taste like Salsa it’s nasty . Cmon u are getting paid pretty good now and this is the service you provide smh ?????????? I don’t want my money back I just want yall to improve
Atmosphere: 1
Food: 3
Service: 1
Just not as it use to be hear,Smaller portions, cold food, over priced,I get hosed enough during the week, but when I go there to grab myself some dinner on my way home,It's awful,,!!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Chicken and Rice, Classic Chicken Tostada Salad, Double Protein Fajita Bowl, Chips & Guacamole Large, 3pc Chicken Combo
Food was great but there is a place for improvement in courtesy and service. Ordered 6 items and received only 5 while online purchase and in-person pick up. Returned back from parking to fulfill the remaining order. I did not see any politeness or sorry for the incomplete order. Waited for the remaining order then left with good food.
Atmosphere: 4
Food: 5
Service: 1
YummmyChipotle burrito.Gracias José for your help.
Atmosphere: 5
Food: 5
Service: 5
We came in for lunch and we were greeted by Jose! He was so kind and professional, he came to check up on us as well. He’s running a very positive place with an outstanding customer service! shout out to Jose!
Atmosphere: 5
Food: 4
Service: 5
Ordered a brc burrito and all they gave me was rice…
Atmosphere: 1
Food: 3
Service: 1
Love there tostada
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
The new system they have does not work, they occupy
Atmosphere: 1
Service: 1
Clean and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chicken Burrito Combo, Guacamole, Chips & Guacamole Large, Double Chicken Avocado Salad
Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right ??????
Food: 1
Service: 1
Good food, good valueParking: Enough spacesWheelchair accessibility: It seems adequate, and I am sure will meet ADA compliance.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Chicken Avocado Salad
Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right EDIT FOR UPDATE AFTER REACHING OUT - They did nothing. Offered me a $10 credit ONLY if I downloaded their app. Kick rocks El Pollo Loco. You are honestly LOCO if you think I'm going to download an app for a food place I rarely eat at for $10 considering you've already shown you fail.