I am utterly disappointed with the poor customer service I received from Zorba’s considering we have been loyal customers for 5+ years. On April 12th, I went through their drive-thru, excited to enjoy a meal at home. However, upon reaching home, I discovered that our bacon cheeseburger was missing bacon, and the zucchinis I ordered were mushy and falling apart.Attempting to address the issue, I called the restaurant, only to be greeted with incompetence. Initially, I was told there was no manager available, and I was passed on to the girl who took my order. She seemed clueless and put me on hold to consult the cooks about the food. After what felt like an eternity, she returned to take my name and promised to rectify the mistake by offering a replacement burger and zucchinis.Despite this assurance, when my husband went to collect the replacement today, he was met with further disappointment. He was informed that he needed to bring back the old food or order a burger with the promise of bacon added at no cost. However, they outright refused to address the issue with the zucchinis.Not only was this experience a waste of time and money, considering our order totaled over $30, but it also showcased the utter disregard for customer satisfaction. This isn't the first time our orders have been botched by this establishment, but this time, they truly outdid themselves. Needless to say, we will never be returning customers. Avoid this place if you value your time and money.
Atmosphere: 1
Food: 1
Service: 1
Miguel Solorio
Love the teriyaki bowl meal
Atmosphere: 5
Food: 5
Service: 5
Michael Ouderkirk
Terrible customer service food is good and all. But they put my order in wrong and didn't want to refund it or give me any ranch. Even though they made a mistake, ordered a family pack and they charged me for 4 separate Mills. And didn't want to correct it. Won't becoming back to this one on university
Service: 2
john earl
Terrible and rude service! and im always nice to them. A few of the staff and a lot of the surrounding area is racist if you don't look like them. The area in itself is dangerous. They have 100 items but only good for chili cheese fries and burgers.NOT my first bad encounter with them and I Do NOT recommend!
Atmosphere: 1
Food: 3
Service: 1
T A
I hate rating these little places bad, but it was really bad. I ordered the pastrami sandwich. There was lots of pieces of pastrami that were crunchy and ridiculously salty. The French fries were all soggy and limp like they were microwaved from a previous day. Definitely not fresh or if they were, they definitely weren't fried long enough. My girl ordered the chili cheese fries and fried mushrooms. The chili cheese fries again, the fries were horrible. Her fried mushrooms tasted like the oil that they were fried in hasn't been changed in forever and they gave off a really bad burned oil smell. The only thing we semi enjoyed was the ranch dressing. But decent ranch by itself does nothing. We definitely won't be back
Atmosphere: 2
Food: 1
Service: 2
The Composer
Absolutely HORRIBLE tasting , overpriced , burnt shrimp plate. You can easily tell they don't change their frying oil. AND their quality food isn't wha it used to be. Go to Johnny's burger
Atmosphere: 1
Food: 1
Service: 1
Sherri
Very good price ? ?
Maria J
I really like the patty melts here. Fried zucchini is good too.
Fountain drinks taste like dirty water...changed flavor soda same dirty
Food: 3
Service: 3
Recommended dishes: Cheeseburger
Silvia Cuevas
Let's start with unnecessary details in regards to the food, but extremely necessary to better explain the severity and seriousness of rating these 4 stars, I've been battling with a handful of health issues, most of which impede me from indulging in my favorite, the pastrami (avocado)cheeseburger, apparently after awaking from gall bladder removal surgery after a horrible case of pancreatitis, all I could talk about was taking this "apparently super attractive nurse" to have a pastrami burger mind you I emphasized, no lettuce everything else I go days with only being able to eat if I have something to coat my stomach lining (which is typically soft serve cone from McDonalds, or rice pudding, yes arroz con leche) mind you I have been awaiting this moment for the last year and a half and tonight zorbas knocked it out thebpark for me, not only was everything cooked to perfection, but it was married all together with their secret sauce and just the perfect amount of cheese, onions pickles tomatoes bacon , I say all that to say this, don't be intimidated by the hookers that tend to linger up and down on university blvd, and use the thunderbird lodge to serve their nightly John's, dont tip the homeless guy that sleeps in the far corner of the parking lot, because it isn't the exact amount he needs for his nightly 40 ounce of old English he might rant about why he gave you up for adoption, also, ɓring lots of disinfecting whipes for the baby's high chair, eat your fries warm, make sure to add ketchup to your ranch and enjoy life!
For the some terrific diner/ fast food restaurant Zorba's is a good choice. Food is good my favorite are the cheeseburger bacon and avocado burger full flavor and I like the breakfast burritos!
Matthew Solorio
Second visit to this place and the food is great, the service is great. The dining room could be a bit better tho maybe more pictures or snazzy paint job???Wheelchair accessibility: It is wheelchair accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastrami
Stephanie L.
The food was soooooo gooooood. My fav... ZORBA'S BURGER! Friendly staff, cozy ambiance, and yummy food!
Carlos Ramos
Drive-Thru spot for some delicious charbroiled burgers.
I am utterly disappointed with the poor customer service I received from Zorba’s considering we have been loyal customers for 5+ years. On April 12th, I went through their drive-thru, excited to enjoy a meal at home. However, upon reaching home, I discovered that our bacon cheeseburger was missing bacon, and the zucchinis I ordered were mushy and falling apart.Attempting to address the issue, I called the restaurant, only to be greeted with incompetence. Initially, I was told there was no manager available, and I was passed on to the girl who took my order. She seemed clueless and put me on hold to consult the cooks about the food. After what felt like an eternity, she returned to take my name and promised to rectify the mistake by offering a replacement burger and zucchinis.Despite this assurance, when my husband went to collect the replacement today, he was met with further disappointment. He was informed that he needed to bring back the old food or order a burger with the promise of bacon added at no cost. However, they outright refused to address the issue with the zucchinis.Not only was this experience a waste of time and money, considering our order totaled over $30, but it also showcased the utter disregard for customer satisfaction. This isn't the first time our orders have been botched by this establishment, but this time, they truly outdid themselves. Needless to say, we will never be returning customers. Avoid this place if you value your time and money.
Atmosphere: 1
Food: 1
Service: 1
Love the teriyaki bowl meal
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service food is good and all. But they put my order in wrong and didn't want to refund it or give me any ranch. Even though they made a mistake, ordered a family pack and they charged me for 4 separate Mills. And didn't want to correct it. Won't becoming back to this one on university
Service: 2
Terrible and rude service! and im always nice to them. A few of the staff and a lot of the surrounding area is racist if you don't look like them. The area in itself is dangerous. They have 100 items but only good for chili cheese fries and burgers.NOT my first bad encounter with them and I Do NOT recommend!
Atmosphere: 1
Food: 3
Service: 1
I hate rating these little places bad, but it was really bad. I ordered the pastrami sandwich. There was lots of pieces of pastrami that were crunchy and ridiculously salty. The French fries were all soggy and limp like they were microwaved from a previous day. Definitely not fresh or if they were, they definitely weren't fried long enough. My girl ordered the chili cheese fries and fried mushrooms. The chili cheese fries again, the fries were horrible. Her fried mushrooms tasted like the oil that they were fried in hasn't been changed in forever and they gave off a really bad burned oil smell. The only thing we semi enjoyed was the ranch dressing. But decent ranch by itself does nothing. We definitely won't be back
Atmosphere: 2
Food: 1
Service: 2
Absolutely HORRIBLE tasting , overpriced , burnt shrimp plate. You can easily tell they don't change their frying oil. AND their quality food isn't wha it used to be. Go to Johnny's burger
Atmosphere: 1
Food: 1
Service: 1
Very good price ? ?
I really like the patty melts here. Fried zucchini is good too.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastrami, Cheeseburger, Sandwich, Onion Rings
Fountain drinks taste like dirty water...changed flavor soda same dirty
Food: 3
Service: 3
Recommended dishes: Cheeseburger
Let's start with unnecessary details in regards to the food, but extremely necessary to better explain the severity and seriousness of rating these 4 stars, I've been battling with a handful of health issues, most of which impede me from indulging in my favorite, the pastrami (avocado)cheeseburger, apparently after awaking from gall bladder removal surgery after a horrible case of pancreatitis, all I could talk about was taking this "apparently super attractive nurse" to have a pastrami burger mind you I emphasized, no lettuce everything else I go days with only being able to eat if I have something to coat my stomach lining (which is typically soft serve cone from McDonalds, or rice pudding, yes arroz con leche) mind you I have been awaiting this moment for the last year and a half and tonight zorbas knocked it out thebpark for me, not only was everything cooked to perfection, but it was married all together with their secret sauce and just the perfect amount of cheese, onions pickles tomatoes bacon , I say all that to say this, don't be intimidated by the hookers that tend to linger up and down on university blvd, and use the thunderbird lodge to serve their nightly John's, dont tip the homeless guy that sleeps in the far corner of the parking lot, because it isn't the exact amount he needs for his nightly 40 ounce of old English he might rant about why he gave you up for adoption, also, ɓring lots of disinfecting whipes for the baby's high chair, eat your fries warm, make sure to add ketchup to your ranch and enjoy life!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pastrami, Hamburger, Onion Rings
Restaurantji Recommends
For the some terrific diner/ fast food restaurant Zorba's is a good choice. Food is good my favorite are the cheeseburger bacon and avocado burger full flavor and I like the breakfast burritos!
Second visit to this place and the food is great, the service is great. The dining room could be a bit better tho maybe more pictures or snazzy paint job???Wheelchair accessibility: It is wheelchair accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastrami
The food was soooooo gooooood. My fav... ZORBA'S BURGER! Friendly staff, cozy ambiance, and yummy food!
Drive-Thru spot for some delicious charbroiled burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Burger stand style, made to order, hot food.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pastrami