My family and I had been loyal customers and have come here for years for birthday cakes and sometimes their baked goods. Once in a while the lady would be unpleasant but nothing that really bothered us. Today, I went to pick up a cake and wrote down what I wanted written. The lady straight off was not pleasant and suggested I change my writing. Confirmed with her what to write, and she still messed it up. When I asked her what the symbol she drew was she was very rude and aggressive stating "it's the & symbol you wrote on the paper " mind you what she wrote looked like a Chinese character and im like why would yiu write & between name and age? What she recommended verbally and showed me on cake was very different from what was written. I kindly asked her to fix it, which she did but did a horrible job and left two spots un smooth as if we poked at the cake and said, "There fixed." At this point, I was like ok that's fine, ring me up. Still polite and respectful to her. She goes to ring up my card and complains why the machine is taking forever. This was where things took a turn. She acted like I was an inconvenience to her and proceeded to ask me, "Do you have money on the card?" I respectfully said yes. She keeps pushing buttons on the machine, then I see her swipe my card again, then ask me, "Did you use your card today?" I respectfully said yes earlier today at noon to buy lunch, and this has never happened. Then rudely yells at me "Ahhh that's why because you already used your card!!" I quickly checked my online banking and see she's charged me twice with no void/reversal charge and tell her. She becomes defensive, yells at me, then goes back to the card machine, pushes a few more buttons on the machine, some reciept prints out than whole holding onto my card still proceeded to talk down to me, was condescending, disrespectful, and yelled at me saying she knew what she was doing and to challenge my bank for the transactions bc reciept said void. Mind you 1 void reciept that doesn't clarify which transaction was voided. At this point, I was like ok I'm done, but I can't leave because she's still holding on to my card. I asked for my card back and the reciept printout that states whatever was voided. She continued with the negative attitude and horrible customer service. I was frustrated and gave her another card to run so I could get my original back. Runs the card, it goes through gives me everything back with both reciepts than opens her register and to grab all her credit slips and gestures it in my face saying she had no issues all morning, claims to understand and can read English (while I'm speaking to her in Vietnamese), and continued to belittled and talked down to me while going on about if bank doesn't void I must bring reciept back and she'll refund me. I'm sorry but this was the worst customer service ever. If she didn't hold my card hostage I would have left the cake and left. She was still mouthing off as I walked out the door. Got back to my car and finally saw 2 reversal charges a few mins after the original charges. Keep in mind that when i originally checked and saw the two charges, it wasn't there. I'm sorry but I can't say I would come back after this experience. Tried to give the lady a pass because maybe she was having a bad day, but to continue to belittled, disrespect, and yell at me when I never once raised my voice or yelled back was un called for. Then, holding on to my card, not giving it back to me until I gave another form of payment was wrong. Got home and tried what I bought and the quality is not the same either.
Eric L.
Go to birthday cake place for my parents and family. We usually order a split birthday cake with half strawberry and half taro. Not too sweet for my parents and the portions of taro filled is great. For cake orders, make sure to call ahead to reserve your cake. Store has baked goods, breads and other pastries as well. Small family business feel so please be patient and understanding.
Tony
My recent encounter with Amor Bakery was nothing short of a nightmare. I purchased a pack of buns, only to discover that they were infested with mold. Shockingly, when I approached the owner for a refund, they callously insisted the buns were fine. It's clear that the owner lacks basic decency and care for their customers. Avoid this bakery at all costs.
Tony N.
I am writing this review with a heavy heart and a strong desire to warn others about my terrible experience at Amor Bakery. As a loyal customer who had previously enjoyed their delicious treats, my recent encounter left me feeling appalled and utterly disappointed.I visited Amor Bakery last week with the intention of purchasing some of their renowned buns. The moment I arrived, I was greeted by the intoxicating aroma that has always accompanied my visits. Excitedly, I purchased a pack of buns and eagerly took them home.To my disbelief, upon opening the pack, I discovered that some of the buns were covered in unmistakable mold. It was an unpleasant sight, and the foul odor that emanated from them confirmed my suspicions. I immediately contacted Amor Bakery to express my concerns and request a refund.The response I received from their customer service was nothing short of shocking. Instead of acknowledging their mistake and offering a prompt resolution, they insisted that the mold on the buns was harmless and that they were still fit for consumption. I was taken aback by their indifference towards my concerns and their refusal to address the issue appropriately.As a health-conscious individual, I was deeply concerned about the potential risks associated with consuming moldy food. It is common knowledge that mold can cause adverse health effects, including respiratory issues and allergic reactions. I firmly believe that no reputable bakery should ever sell moldy products to its customers, let alone dismiss their concerns so callously.Furthermore, the lack of professionalism displayed by Amor Bakery was evident throughout our interaction. The customer service representative I spoke to was dismissive and condescending, which only added to my frustration. It is disheartening to witness such poor customer service, particularly in a business that relies on loyal patrons like myself to thrive.In light of this experience, I cannot in good conscience recommend Amor Bakery to anyone. Their complete disregard for quality control, refusal to acknowledge a serious issue, and unprofessional behavior have left me deeply disappointed. It is my sincere hope that this review serves as a warning to potential customers, urging them to exercise caution before considering Amor Bakery for their bakery needs.There are numerous other bakeries in the area that prioritize customer satisfaction and take pride in delivering exceptional products. I highly encourage you to explore other options, where you can confidently expect quality, integrity, and respect.Please note that this review is based solely on my personal experience, and others may have had different encounters with Amor Bakery. However, I believe it is essential to share my story to protect fellow customers from potentially hazardous situations and disappointing interactions.Sincerely, A Disappointed Customer
cheung w.
Molded! Bought 5 egg tarts All molded!!! What's even worse is that the top custards are fine just the bottom crusts are molded, which means they probably use the dead-stock / old material only for the part that customers are less likely to notice, just to save a couple of cents. It seems like a pattern rather than a one-time accident to me.Especially when I saw reviews from years ago mentioned intense chemical taste. That's exactly how it tasted to me.
dwight c.
Not much selection here. Bakery seems to be stuck in time like the old Chinatown bakery in the 80s. The only thing decent was the sponge cake. The other items just looks unappealing
Kiona V.
The strawberry cake was frozen. I tried to stab the strawberry filling with a plastic fork and it won't budge. Had to throw the rest of the slice away. I also ordered a roll of coffee cake and a custard bun that I will now set my expectation very low so I wont be further disappointed.
Marisa M.
They have the best mango cake ever. Not too sweet and very smooth! Taste heavenly! Highly recommended!
Helen M
Amazing! I just ate one of their custom mango w raro filling cakes at a birthday and it was absolutely amazing. Not too sweet at all. Even the cream was good.
J V
Called to get a little more information about cakes and pricing …whomever I talked to on the phone was rude and just hung up on me! All she stated was that the manager wasn’t in and said “thank you” and hung up. Who the hell does that!? I did see all the bad reviews about customer service, and see why!! Going somewhere else!
I live in eau claire,wi and there's a little Asian store here that sells this shops bakery items. I picked one of their custard buns that looked pretty yummy. I just took a bite and it tasted like bleach and it reeks of bleach as well. The ingredients say it has bleached flour in it but I don't think that could possibly cause this intense flavor. And in their health check it says that they had a violation for mishandling and not labeling toxic chemicals....yikes
Ngan Huynh
Just a simple birthday cake but they made it like a joke?. The way they wrote letters so ugly.
Joseph Sax Mendez
Taro pastries, super yummy
Nani S.
I've been to quite a few bakeries in the SGV. This one is does not compare to some of the others in the area. Their variety of pastries and cakes is quite small. The quality of the food is sub-par. The taste of the pastries were bland and did not stand out to me. The service is mediocre. I may return for convenience, but not out of enthusiasm. Overall, it's all just "meh".
Marley S.
Much needed update review here ! I stopped by today to get a cake because I was craving cake. Yeah you know cravings and who doesn't love cake ?! The cake I got today was delicious ! This place never disappoints me :) Lady working was nice . The cake was fresh. I will continue to be a loyal costumer . My go place to order cakes :) May the 4th be with you
My family and I had been loyal customers and have come here for years for birthday cakes and sometimes their baked goods. Once in a while the lady would be unpleasant but nothing that really bothered us. Today, I went to pick up a cake and wrote down what I wanted written. The lady straight off was not pleasant and suggested I change my writing. Confirmed with her what to write, and she still messed it up. When I asked her what the symbol she drew was she was very rude and aggressive stating "it's the & symbol you wrote on the paper " mind you what she wrote looked like a Chinese character and im like why would yiu write & between name and age? What she recommended verbally and showed me on cake was very different from what was written. I kindly asked her to fix it, which she did but did a horrible job and left two spots un smooth as if we poked at the cake and said, "There fixed." At this point, I was like ok that's fine, ring me up. Still polite and respectful to her. She goes to ring up my card and complains why the machine is taking forever. This was where things took a turn. She acted like I was an inconvenience to her and proceeded to ask me, "Do you have money on the card?" I respectfully said yes. She keeps pushing buttons on the machine, then I see her swipe my card again, then ask me, "Did you use your card today?" I respectfully said yes earlier today at noon to buy lunch, and this has never happened. Then rudely yells at me "Ahhh that's why because you already used your card!!" I quickly checked my online banking and see she's charged me twice with no void/reversal charge and tell her. She becomes defensive, yells at me, then goes back to the card machine, pushes a few more buttons on the machine, some reciept prints out than whole holding onto my card still proceeded to talk down to me, was condescending, disrespectful, and yelled at me saying she knew what she was doing and to challenge my bank for the transactions bc reciept said void. Mind you 1 void reciept that doesn't clarify which transaction was voided. At this point, I was like ok I'm done, but I can't leave because she's still holding on to my card. I asked for my card back and the reciept printout that states whatever was voided. She continued with the negative attitude and horrible customer service. I was frustrated and gave her another card to run so I could get my original back. Runs the card, it goes through gives me everything back with both reciepts than opens her register and to grab all her credit slips and gestures it in my face saying she had no issues all morning, claims to understand and can read English (while I'm speaking to her in Vietnamese), and continued to belittled and talked down to me while going on about if bank doesn't void I must bring reciept back and she'll refund me. I'm sorry but this was the worst customer service ever. If she didn't hold my card hostage I would have left the cake and left. She was still mouthing off as I walked out the door. Got back to my car and finally saw 2 reversal charges a few mins after the original charges. Keep in mind that when i originally checked and saw the two charges, it wasn't there. I'm sorry but I can't say I would come back after this experience. Tried to give the lady a pass because maybe she was having a bad day, but to continue to belittled, disrespect, and yell at me when I never once raised my voice or yelled back was un called for. Then, holding on to my card, not giving it back to me until I gave another form of payment was wrong. Got home and tried what I bought and the quality is not the same either.
Go to birthday cake place for my parents and family. We usually order a split birthday cake with half strawberry and half taro. Not too sweet for my parents and the portions of taro filled is great. For cake orders, make sure to call ahead to reserve your cake. Store has baked goods, breads and other pastries as well. Small family business feel so please be patient and understanding.
My recent encounter with Amor Bakery was nothing short of a nightmare. I purchased a pack of buns, only to discover that they were infested with mold. Shockingly, when I approached the owner for a refund, they callously insisted the buns were fine. It's clear that the owner lacks basic decency and care for their customers. Avoid this bakery at all costs.
I am writing this review with a heavy heart and a strong desire to warn others about my terrible experience at Amor Bakery. As a loyal customer who had previously enjoyed their delicious treats, my recent encounter left me feeling appalled and utterly disappointed.I visited Amor Bakery last week with the intention of purchasing some of their renowned buns. The moment I arrived, I was greeted by the intoxicating aroma that has always accompanied my visits. Excitedly, I purchased a pack of buns and eagerly took them home.To my disbelief, upon opening the pack, I discovered that some of the buns were covered in unmistakable mold. It was an unpleasant sight, and the foul odor that emanated from them confirmed my suspicions. I immediately contacted Amor Bakery to express my concerns and request a refund.The response I received from their customer service was nothing short of shocking. Instead of acknowledging their mistake and offering a prompt resolution, they insisted that the mold on the buns was harmless and that they were still fit for consumption. I was taken aback by their indifference towards my concerns and their refusal to address the issue appropriately.As a health-conscious individual, I was deeply concerned about the potential risks associated with consuming moldy food. It is common knowledge that mold can cause adverse health effects, including respiratory issues and allergic reactions. I firmly believe that no reputable bakery should ever sell moldy products to its customers, let alone dismiss their concerns so callously.Furthermore, the lack of professionalism displayed by Amor Bakery was evident throughout our interaction. The customer service representative I spoke to was dismissive and condescending, which only added to my frustration. It is disheartening to witness such poor customer service, particularly in a business that relies on loyal patrons like myself to thrive.In light of this experience, I cannot in good conscience recommend Amor Bakery to anyone. Their complete disregard for quality control, refusal to acknowledge a serious issue, and unprofessional behavior have left me deeply disappointed. It is my sincere hope that this review serves as a warning to potential customers, urging them to exercise caution before considering Amor Bakery for their bakery needs.There are numerous other bakeries in the area that prioritize customer satisfaction and take pride in delivering exceptional products. I highly encourage you to explore other options, where you can confidently expect quality, integrity, and respect.Please note that this review is based solely on my personal experience, and others may have had different encounters with Amor Bakery. However, I believe it is essential to share my story to protect fellow customers from potentially hazardous situations and disappointing interactions.Sincerely, A Disappointed Customer
Molded! Bought 5 egg tarts All molded!!! What's even worse is that the top custards are fine just the bottom crusts are molded, which means they probably use the dead-stock / old material only for the part that customers are less likely to notice, just to save a couple of cents. It seems like a pattern rather than a one-time accident to me.Especially when I saw reviews from years ago mentioned intense chemical taste. That's exactly how it tasted to me.
Not much selection here. Bakery seems to be stuck in time like the old Chinatown bakery in the 80s. The only thing decent was the sponge cake. The other items just looks unappealing
The strawberry cake was frozen. I tried to stab the strawberry filling with a plastic fork and it won't budge. Had to throw the rest of the slice away. I also ordered a roll of coffee cake and a custard bun that I will now set my expectation very low so I wont be further disappointed.
They have the best mango cake ever. Not too sweet and very smooth! Taste heavenly! Highly recommended!
Amazing! I just ate one of their custom mango w raro filling cakes at a birthday and it was absolutely amazing. Not too sweet at all. Even the cream was good.
Called to get a little more information about cakes and pricing …whomever I talked to on the phone was rude and just hung up on me! All she stated was that the manager wasn’t in and said “thank you” and hung up. Who the hell does that!? I did see all the bad reviews about customer service, and see why!! Going somewhere else!
Restaurantji Recommends
I live in eau claire,wi and there's a little Asian store here that sells this shops bakery items. I picked one of their custard buns that looked pretty yummy. I just took a bite and it tasted like bleach and it reeks of bleach as well. The ingredients say it has bleached flour in it but I don't think that could possibly cause this intense flavor. And in their health check it says that they had a violation for mishandling and not labeling toxic chemicals....yikes
Just a simple birthday cake but they made it like a joke?. The way they wrote letters so ugly.
Taro pastries, super yummy
I've been to quite a few bakeries in the SGV. This one is does not compare to some of the others in the area. Their variety of pastries and cakes is quite small. The quality of the food is sub-par. The taste of the pastries were bland and did not stand out to me. The service is mediocre. I may return for convenience, but not out of enthusiasm. Overall, it's all just "meh".
Much needed update review here ! I stopped by today to get a cake because I was craving cake. Yeah you know cravings and who doesn't love cake ?! The cake I got today was delicious ! This place never disappoints me :) Lady working was nice . The cake was fresh. I will continue to be a loyal costumer . My go place to order cakes :) May the 4th be with you