Hotel is clean and comfortable. Wheel chair accessibility. Snacks and bag lunches available for purchase.Rooms: Calming spaces. Great for long work hours.Nearby activities: Many restaurants, luxury shopping and entertainment.Safety: Best place to be during an earthquake.
Service: 3
Lindsey Marsland-Brown
Please give Noelle a big raise x3!! She has excellent customer service skills, knows how to work effectively and efficiently, and is an overall joy to be around.
Service: 5
N'Dozie Matingou
Classy well taken care of hotel. Great location right next to the mall. Rooms clean and well stocked. The breakfast is worth staying here. The bar downstairs was a great surprise. Signs say they'll be renovating the cafe soon. Look forward to the updates.
Service: 5
Rory Wold
The locations is an easy on and off the freeway but far enough away to avoid noise and issues. Food and shopping is very convenient to this hotel. The staff are always friendly and helpful. A good place to stay!!Rooms: Comfortable, Clean and Spacious
Disa Cameron
Very nice hotel. The staff was great and the rooms were nice.
Service: 5
Nicole Woody
This location was SEVERELY under staffed. Our check-in time was 3 p.m., and our room was still not ready. There was only one person working the check-in counter, and she was in training. This individual was also responsible for snack/ drink sales, plus answering the phone.The location is convenient, but it's not worth how disorganized and short staffed it was. It is very unprofessional, and the lack of customer service is disappointing. Rooms are basic and not updated.
Service: 1
J Trip
Excellent hotel! The staff was super helpful and attentive. The rooms were huge. The pool was nice and had ample sitting areas. The hotel is right near tons of shops, the mall, restaurants galore. Very nice lobby. Great wedding venue nearby. Very safe upscale area. Would easily stay here again. The only thing I recommend is more hooks in the rooms to hang coat and such.Rooms: HugeNearby activities: LotsSafety: SafeNoteworthy details: Great wedding venue next door
Service: 5
N DB
They allowed us to check in an hour early which was great. The room was very nice. There was a desk area, a sitting area to watch t.v., vanity and sink area, and a mirror closet that included an iron and an ironing board. The bathroom was semi clean, I had to clean a stain off the toilet that looked like dried blood (which was super gross). The bathroom door needed some wd-40 as it made a lot of noise when opening and closing the door. The lights in the bathroom were not very user friendly. The bed was kinda comfortable and they provided 5 pillows. There was coffee in the room and breakfast down in the lobby in the morning. They offer food but you have to go down and get it and it's pretty pricey given the options available. Did not have any problems with the staff. Overall, it was an okay experience. They had cable television available.
Service: 3
N RDBS
They allowed us to check in an hour early which was great. The room was very nice. There was a desk area, a sitting area to watch t.v., vanity and sink area, and a mirror closet that included an iron and an ironing board. The bathroom was semi clean, I had to clean a stain off the toilet that looked like dried blood (which was super gross). The bathroom door needed some wd-40 as it made a lot of noise when opening and closing the door. The lights in the bathroom were not very user friendly. The bed was kinda comfortable and they provided 5 pillows. There was coffee in the room and breakfast down in the lobby in the morning. They offer food but you have to go down and get it and it's pretty pricey given the options available. Did not have any problems with the staff. Overall, it was an okay experience. They had cable television available.
Service: 3
jodyurtaxlady
Stayed overnight to go to a concert at the Venue at Thunder Valley. Location was close enough that we decided to Uber to avoid the parking there which made the experience more pleasant. The hotel has a small bar with a nice selection of food and drink for purchase. Exactly what we needed
The hotel is across the parking lot from the wedding venue we were attending. It was super convenient. One out of two elevators was broken so the wait for the elevator to get to your room was extremely slow.
Service: 4
lesleyembuscado1
The elevator was broken! The rooms were a little dated and dirty. The check in process for us was easy and quick! The location to the venue for the wedding we attended was great. The breakfast was. Nice surprise
665heather
Expected more from a Hyatt. Chose them as a step up from where I normally stay as a nice gift to my daughter. Very disappointed. Owners need to step up and put some money into their hotels and staff instead of in their pockets.
lala1540
We arrived with friendly staff who went above and beyond to make our stay comfortable. Room was clean smooth early check in. Room needed microwave bed was hard for me personally. Breakfast was nothing to write home about
gabbysplace
I am a loyal Hyatt customer and have stayed at and enjoyed many Hyatt Place properties. I usually seek them out for their value, cleanliness, amenities and free breakfast. And I usually enjoy them. This place however was extremely disappointing. Have they just given up? My room was not only dirty - found used hair tie on the floor, discarded sugar packet in the bathroom shelving and a brown stain on the sheets - but the hotel is generally in disrepair. The blind housing in my room appeared to have just fallen off the wall and never repaired. These are just of a few of the issues. At every corner, you get the impression they’ve just given up.
Hotel is clean and comfortable. Wheel chair accessibility. Snacks and bag lunches available for purchase.Rooms: Calming spaces. Great for long work hours.Nearby activities: Many restaurants, luxury shopping and entertainment.Safety: Best place to be during an earthquake.
Service: 3
Please give Noelle a big raise x3!! She has excellent customer service skills, knows how to work effectively and efficiently, and is an overall joy to be around.
Service: 5
Classy well taken care of hotel. Great location right next to the mall. Rooms clean and well stocked. The breakfast is worth staying here. The bar downstairs was a great surprise. Signs say they'll be renovating the cafe soon. Look forward to the updates.
Service: 5
The locations is an easy on and off the freeway but far enough away to avoid noise and issues. Food and shopping is very convenient to this hotel. The staff are always friendly and helpful. A good place to stay!!Rooms: Comfortable, Clean and Spacious
Very nice hotel. The staff was great and the rooms were nice.
Service: 5
This location was SEVERELY under staffed. Our check-in time was 3 p.m., and our room was still not ready. There was only one person working the check-in counter, and she was in training. This individual was also responsible for snack/ drink sales, plus answering the phone.The location is convenient, but it's not worth how disorganized and short staffed it was. It is very unprofessional, and the lack of customer service is disappointing. Rooms are basic and not updated.
Service: 1
Excellent hotel! The staff was super helpful and attentive. The rooms were huge. The pool was nice and had ample sitting areas. The hotel is right near tons of shops, the mall, restaurants galore. Very nice lobby. Great wedding venue nearby. Very safe upscale area. Would easily stay here again. The only thing I recommend is more hooks in the rooms to hang coat and such.Rooms: HugeNearby activities: LotsSafety: SafeNoteworthy details: Great wedding venue next door
Service: 5
They allowed us to check in an hour early which was great. The room was very nice. There was a desk area, a sitting area to watch t.v., vanity and sink area, and a mirror closet that included an iron and an ironing board. The bathroom was semi clean, I had to clean a stain off the toilet that looked like dried blood (which was super gross). The bathroom door needed some wd-40 as it made a lot of noise when opening and closing the door. The lights in the bathroom were not very user friendly. The bed was kinda comfortable and they provided 5 pillows. There was coffee in the room and breakfast down in the lobby in the morning. They offer food but you have to go down and get it and it's pretty pricey given the options available. Did not have any problems with the staff. Overall, it was an okay experience. They had cable television available.
Service: 3
They allowed us to check in an hour early which was great. The room was very nice. There was a desk area, a sitting area to watch t.v., vanity and sink area, and a mirror closet that included an iron and an ironing board. The bathroom was semi clean, I had to clean a stain off the toilet that looked like dried blood (which was super gross). The bathroom door needed some wd-40 as it made a lot of noise when opening and closing the door. The lights in the bathroom were not very user friendly. The bed was kinda comfortable and they provided 5 pillows. There was coffee in the room and breakfast down in the lobby in the morning. They offer food but you have to go down and get it and it's pretty pricey given the options available. Did not have any problems with the staff. Overall, it was an okay experience. They had cable television available.
Service: 3
Stayed overnight to go to a concert at the Venue at Thunder Valley. Location was close enough that we decided to Uber to avoid the parking there which made the experience more pleasant. The hotel has a small bar with a nice selection of food and drink for purchase. Exactly what we needed
Restaurantji Recommends
The hotel is across the parking lot from the wedding venue we were attending. It was super convenient. One out of two elevators was broken so the wait for the elevator to get to your room was extremely slow.
Service: 4
The elevator was broken! The rooms were a little dated and dirty. The check in process for us was easy and quick! The location to the venue for the wedding we attended was great. The breakfast was. Nice surprise
Expected more from a Hyatt. Chose them as a step up from where I normally stay as a nice gift to my daughter. Very disappointed. Owners need to step up and put some money into their hotels and staff instead of in their pockets.
We arrived with friendly staff who went above and beyond to make our stay comfortable. Room was clean smooth early check in. Room needed microwave bed was hard for me personally. Breakfast was nothing to write home about
I am a loyal Hyatt customer and have stayed at and enjoyed many Hyatt Place properties. I usually seek them out for their value, cleanliness, amenities and free breakfast. And I usually enjoy them. This place however was extremely disappointing. Have they just given up? My room was not only dirty - found used hair tie on the floor, discarded sugar packet in the bathroom shelving and a brown stain on the sheets - but the hotel is generally in disrepair. The blind housing in my room appeared to have just fallen off the wall and never repaired. These are just of a few of the issues. At every corner, you get the impression they’ve just given up.