Ordered a 2 scoop sundae. The scoops were tiny! Maybe a change in management this is ridiculous.
Victoria C.
We had great customer service here today! My clumsy daughter dropped her ice cream on the floor and the girl behind the counter was very patient and understanding with us and got us a new scoop without making us feel bad about the accident. She was very kind and courteous! We will absolutely return to this location for more ice cream :)
Stuffy Smith
I've always had an enjoyable experience here. I'm sure it's changed ownership over the years, but it's always been here while growing up. The ice creams and varieties are always changing to be up with the times. I would have to say we enjoy the German chocolate ice cream when it's in. We don't really have a favorite. The smoothies are also very good. They also have ice cream cakes available for just about all occasions. The ambiance is quaint and home like. Thanks for always being a part of my childhood and my kids' childhood. At least I know that coming back home, this location is always here.
Kelsey Sullivan
I've visited a couple times now: once a couple hours after open, with employees in the building but they just kept the door locked; once where my order was correct but they just didn't say anything at all, just a very pissy attitude overall and no verbal responses, not even telling me the total, only handing me the order and receipt in a very annoyed manner; and today where I pointed to their display and asked "what's this, what's in it," and she very rudely just said it's a large....asked if I wanted "that," I said yes, and then got something completely different (pics shown). Can't say I'll visit this location any more.
Stephanie S.
I've always had an enjoyable experience here. I'm sure it's changed ownership over the years, but it's always been here while growing up. The ice creams and varieties are always changing to be up with the times. I would have to say we enjoy the German chocolate ice cream when it's in. They also have ice cream cakes available for just about all occasions. The ambiance is quaint and home like. Thanks for always being a part of my childhood and my kids' childhood. At least I know that coming back home, this location is always here.
Jason Novik
I came in at 3pm-ish to order and there was only 1 employee working. This is during peak hours. Can you believe that? Anyways, I couldn’t get my order because the poor worker had to fulfill a big order of over 10+ items. The worker told me it’s going to take a while (meanwhile I can see her hustling her tail off alone). Obviously, I’m not going to wait 20+ minutes for an ice cream. So I left.But these ice creams shops have to stop getting away with this. And as customers we need to stop tipping these iPad places first off, and start getting these kinds of places out of business. Either hire more worker or pay them more. Because obviously either people don’t want to work or shops think they can get away with just 1 worker.Imagine you’re the worker. I’d never in my life work that kind of job, especially for min wage. The only worker to take orders, clean bathrooms, serve people, clean tables, etc. A big millionaire company like this can only hire 1 employee during peak hours and cannot serve 1 customer with absolutely no line? There wasn’t even 1 car in the parking lot lol.I was so disappointed I couldn’t even get an ice cream on a hot summer day in Sac. Poor worker. Terrible management. Terrible service.
tranquil
They were very patient and understanding with my app situation and I really appreciated that. They made good conversation and never got impatient or annoyed.
Denise Flores
HORRIBLE. do not buy your cake from here. Smushed and they couldn’t even fix it. When I picked it up, I asked her to fix it and she said she doesn’t know how. Buy from Safeway or a professional. This location can not do cakes. Or try a different Baskin-Robbins
Tami V.
when going to Baskin-Robbins one of the workers came back from outside and immediately started serving ice cream without washing her hands or putting gloves on. Non sanitary at all. It will be a long time until i go back if i go back at all.
Came here at 946 and the doors were locked with an employee inside. Said they were supposed to be open until 10.
Hayden T.
Baskin Robbins ice cream, so duh its good. The staff though is what makes the difference. Extremely kind and happy to serve.
Denise F.
HORRIBLE. Do NOT buy a cake from here. They got the colors completely wrong and smushed the cake into the box facing front. Buy from Safeway or make one at home. It looks horrible and tastes even worse. I thought it would be okay for my daughters party but I should have hired a professional. When I picked it up, I asked if she could fix the icing that got smushed and she said she doesn't know how. There were also crumbs on it.
Anne H.
I'm screaming. Ordered to-go for two. Started into my double scoop cup to find the scoops were connected by a long black hair. Hair was intertwined within the two scoops of ice cream. I have blonde hair. Disgusting and disappointing. $10 down the drain
All sacramento area
Amazing cakes! Cake decorators make cakes per specifications.
Great ice cream and drinks
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Choc Chip Cookie Dough
Ordered a 2 scoop sundae. The scoops were tiny! Maybe a change in management this is ridiculous.
We had great customer service here today! My clumsy daughter dropped her ice cream on the floor and the girl behind the counter was very patient and understanding with us and got us a new scoop without making us feel bad about the accident. She was very kind and courteous! We will absolutely return to this location for more ice cream :)
I've always had an enjoyable experience here. I'm sure it's changed ownership over the years, but it's always been here while growing up. The ice creams and varieties are always changing to be up with the times. I would have to say we enjoy the German chocolate ice cream when it's in. We don't really have a favorite. The smoothies are also very good. They also have ice cream cakes available for just about all occasions. The ambiance is quaint and home like. Thanks for always being a part of my childhood and my kids' childhood. At least I know that coming back home, this location is always here.
I've visited a couple times now: once a couple hours after open, with employees in the building but they just kept the door locked; once where my order was correct but they just didn't say anything at all, just a very pissy attitude overall and no verbal responses, not even telling me the total, only handing me the order and receipt in a very annoyed manner; and today where I pointed to their display and asked "what's this, what's in it," and she very rudely just said it's a large....asked if I wanted "that," I said yes, and then got something completely different (pics shown). Can't say I'll visit this location any more.
I've always had an enjoyable experience here. I'm sure it's changed ownership over the years, but it's always been here while growing up. The ice creams and varieties are always changing to be up with the times. I would have to say we enjoy the German chocolate ice cream when it's in. They also have ice cream cakes available for just about all occasions. The ambiance is quaint and home like. Thanks for always being a part of my childhood and my kids' childhood. At least I know that coming back home, this location is always here.
I came in at 3pm-ish to order and there was only 1 employee working. This is during peak hours. Can you believe that? Anyways, I couldn’t get my order because the poor worker had to fulfill a big order of over 10+ items. The worker told me it’s going to take a while (meanwhile I can see her hustling her tail off alone). Obviously, I’m not going to wait 20+ minutes for an ice cream. So I left.But these ice creams shops have to stop getting away with this. And as customers we need to stop tipping these iPad places first off, and start getting these kinds of places out of business. Either hire more worker or pay them more. Because obviously either people don’t want to work or shops think they can get away with just 1 worker.Imagine you’re the worker. I’d never in my life work that kind of job, especially for min wage. The only worker to take orders, clean bathrooms, serve people, clean tables, etc. A big millionaire company like this can only hire 1 employee during peak hours and cannot serve 1 customer with absolutely no line? There wasn’t even 1 car in the parking lot lol.I was so disappointed I couldn’t even get an ice cream on a hot summer day in Sac. Poor worker. Terrible management. Terrible service.
They were very patient and understanding with my app situation and I really appreciated that. They made good conversation and never got impatient or annoyed.
HORRIBLE. do not buy your cake from here. Smushed and they couldn’t even fix it. When I picked it up, I asked her to fix it and she said she doesn’t know how. Buy from Safeway or a professional. This location can not do cakes. Or try a different Baskin-Robbins
when going to Baskin-Robbins one of the workers came back from outside and immediately started serving ice cream without washing her hands or putting gloves on. Non sanitary at all. It will be a long time until i go back if i go back at all.
Restaurantji Recommends
Came here at 946 and the doors were locked with an employee inside. Said they were supposed to be open until 10.
Baskin Robbins ice cream, so duh its good. The staff though is what makes the difference. Extremely kind and happy to serve.
HORRIBLE. Do NOT buy a cake from here. They got the colors completely wrong and smushed the cake into the box facing front. Buy from Safeway or make one at home. It looks horrible and tastes even worse. I thought it would be okay for my daughters party but I should have hired a professional. When I picked it up, I asked if she could fix the icing that got smushed and she said she doesn't know how. There were also crumbs on it.
I'm screaming. Ordered to-go for two. Started into my double scoop cup to find the scoops were connected by a long black hair. Hair was intertwined within the two scoops of ice cream. I have blonde hair. Disgusting and disappointing. $10 down the drain
Amazing cakes! Cake decorators make cakes per specifications.