The two people who were working at the time of this post (man&women) are not good baristas!! They were flirting and touching each other while working and made my $10 coffee (white mocha/ 4 blond shots/no whip/10 pumps of white chocolate) absolutely suck!!
Gaby Galvan
Nasty cashier. Not one person in line , waited 5 minutes for him to finish chatty chatting with his coworkers. Didn’t come over to register until I said “ Hi” he has a disgusting attitude. Gross.
Atmosphere: 1
Service: 1
ellie
This store needs customer service. I did a mobile order and I still had to wait 25 minutes. There was only 1 bartista. He was SO backed up on mobile & store orders and super slow on making them. There was no other employee trying to help to speed up the process of getting drinks out to the customers. The others were talking in the back & not paying attention to the attention THIS STORE NEEDS!!!Then when getting my drinks they were both WRONG. The sticker literally says what it is and what is added on. Nope it’s either they don’t care or they just don’t bother to read it. This always happens at this location and nothing is done about it. This is one of the locations I don’t want to visit.Starbucks customer service is hopeless too.Rude and don’t do anything about it.I’ll go to Peet’s instead.
Elizabeth N Vince P.
I ordered on my mobile app and decided to go order food to give some time to have our drinks ready. We go inside, there are so many people waiting for drinks mobile and store orders. There is only 1 bartista and 1 cashier on the floor. There are so many backed up drink orders and he is making them so slow like he doesn't care. There was no other employee there to support and get the drinks out to customers. We had to wait 25 min for our drinks & they were wrong. The stickers on the drinks are there for a reason, but I guess when you have people who work there not caring nor apologizing for the wait. The other employees were in the back talking. There needs to be more attention to customers at this store. They were not necessarily busy but all the piled up drink orders made it like that. I heard customers ask how much longer do we have to wait? This always seems to be a issue at this store. Why it doesn't get attention and better customer service is beyond me. I came because it was in the location we were heading to but I won't make a point coming back to this one.
Ellen L.
my run group frequently meets at this starbucks, for 2 main reasons: convenience and coffee! this location is at the corner of san carlos and laurel, very visible from every direction and well lit in the early morning and evening hours of the winter months, making it a great meeting location. and after our morning jog through san carlos, we like to sit down for a cup 'o joe and have a chatter before we head off to work.the interior is a little smaller than other starbucks, but still some chairs & tables available. this location has some sidewalk seating, which is great for some fresh air. there is a bathroom inside, a little hit or miss though (i've often been here when the bathroom is closed/out of order or someone is in there a long time).service is average, i get what i ordered, nothing more, nothing less. lots of street parking here, but be mindful, most days you're limited to 2 hours. there's a parking garage 2 blocks away, but also 2 hour parking.
Jason McMinn
If you want to tether Internet off your AT&T phone to your laptop, this is the place to do it ???800 mbps down120 mbps up
Atmosphere: 5
Food: 5
Service: 5
Tai Fetu'u
This location’s very nice, friendly, and clean! I ordered a couple of drinks and Sylvia was so helpful and thoughtful of making sure my drinks were all correct, if I needed anything, and giving me recommendations on foods and drinks!Kid-friendliness: Saw a couple of kids with their friends and parents
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Bread
Paul Hembey
We paid over $10 for ice in cups . One cold brew and frozen dragon fruit lemonade. Rip
Atmosphere: 3
Service: 4
Chaparro Hermoso
Very bad service from the cashier silvia very rude because i asked her for the cream separately for my coffees and she charged me,and she gave me the change in bad way.
Service: 1
Rachel B.
Every morning, I receive great customer service from Nate and Kit !They seem to do all of it with ease , I appreciate that they are warm and friendly ,so early in the morning .Great way to start my day, with great customer service !
Literally took them 14 min to hand me a cold slice of lemon cold. My son asked for it to be warmed up and the young guy said ok. Apparently you are not able to warn that item up. We waited and he helped 5 more customers and still no bread. When I asked him, he said, "it's coming." I had to flag another worker down who literally placed the item into a brown baggie. It took 10 seconds. Ridiculous service.
Dave Miller
Standard Starbucks but exceptional staff
Atmosphere: 5
Food: 5
Service: 5
Mike Berry
I've been there 1,000+ times. Nice, smart and fast people working there. Drinks always great. Food warm. People inside are usually kind (will open the door when your arms are full).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon
Ben Carlson
Store was messy. Barista started to make my coffee and stopped halfway through to go to the bathroom. She came back out and started talking to another employee. Someone else had to finish making my coffee. I sure didn't want the bathroom girl to finish making my coffee.
Sandee Tipsword
Not a fan of Starbucks, got iced coffee and had a hard time getting creamer for it. If you don't provide it without asking then why didn't the gut who took order Ask? Just saying it might make things easier.
The two people who were working at the time of this post (man&women) are not good baristas!! They were flirting and touching each other while working and made my $10 coffee (white mocha/ 4 blond shots/no whip/10 pumps of white chocolate) absolutely suck!!
Nasty cashier. Not one person in line , waited 5 minutes for him to finish chatty chatting with his coworkers. Didn’t come over to register until I said “ Hi” he has a disgusting attitude. Gross.
Atmosphere: 1
Service: 1
This store needs customer service. I did a mobile order and I still had to wait 25 minutes. There was only 1 bartista. He was SO backed up on mobile & store orders and super slow on making them. There was no other employee trying to help to speed up the process of getting drinks out to the customers. The others were talking in the back & not paying attention to the attention THIS STORE NEEDS!!!Then when getting my drinks they were both WRONG. The sticker literally says what it is and what is added on. Nope it’s either they don’t care or they just don’t bother to read it. This always happens at this location and nothing is done about it. This is one of the locations I don’t want to visit.Starbucks customer service is hopeless too.Rude and don’t do anything about it.I’ll go to Peet’s instead.
I ordered on my mobile app and decided to go order food to give some time to have our drinks ready. We go inside, there are so many people waiting for drinks mobile and store orders. There is only 1 bartista and 1 cashier on the floor. There are so many backed up drink orders and he is making them so slow like he doesn't care. There was no other employee there to support and get the drinks out to customers. We had to wait 25 min for our drinks & they were wrong. The stickers on the drinks are there for a reason, but I guess when you have people who work there not caring nor apologizing for the wait. The other employees were in the back talking. There needs to be more attention to customers at this store. They were not necessarily busy but all the piled up drink orders made it like that. I heard customers ask how much longer do we have to wait? This always seems to be a issue at this store. Why it doesn't get attention and better customer service is beyond me. I came because it was in the location we were heading to but I won't make a point coming back to this one.
my run group frequently meets at this starbucks, for 2 main reasons: convenience and coffee! this location is at the corner of san carlos and laurel, very visible from every direction and well lit in the early morning and evening hours of the winter months, making it a great meeting location. and after our morning jog through san carlos, we like to sit down for a cup 'o joe and have a chatter before we head off to work.the interior is a little smaller than other starbucks, but still some chairs & tables available. this location has some sidewalk seating, which is great for some fresh air. there is a bathroom inside, a little hit or miss though (i've often been here when the bathroom is closed/out of order or someone is in there a long time).service is average, i get what i ordered, nothing more, nothing less. lots of street parking here, but be mindful, most days you're limited to 2 hours. there's a parking garage 2 blocks away, but also 2 hour parking.
If you want to tether Internet off your AT&T phone to your laptop, this is the place to do it ???800 mbps down120 mbps up
Atmosphere: 5
Food: 5
Service: 5
This location’s very nice, friendly, and clean! I ordered a couple of drinks and Sylvia was so helpful and thoughtful of making sure my drinks were all correct, if I needed anything, and giving me recommendations on foods and drinks!Kid-friendliness: Saw a couple of kids with their friends and parents
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Bread
We paid over $10 for ice in cups . One cold brew and frozen dragon fruit lemonade. Rip
Atmosphere: 3
Service: 4
Very bad service from the cashier silvia very rude because i asked her for the cream separately for my coffees and she charged me,and she gave me the change in bad way.
Service: 1
Every morning, I receive great customer service from Nate and Kit !They seem to do all of it with ease , I appreciate that they are warm and friendly ,so early in the morning .Great way to start my day, with great customer service !
Restaurantji Recommends
Literally took them 14 min to hand me a cold slice of lemon cold. My son asked for it to be warmed up and the young guy said ok. Apparently you are not able to warn that item up. We waited and he helped 5 more customers and still no bread. When I asked him, he said, "it's coming." I had to flag another worker down who literally placed the item into a brown baggie. It took 10 seconds. Ridiculous service.
Standard Starbucks but exceptional staff
Atmosphere: 5
Food: 5
Service: 5
I've been there 1,000+ times. Nice, smart and fast people working there. Drinks always great. Food warm. People inside are usually kind (will open the door when your arms are full).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon
Store was messy. Barista started to make my coffee and stopped halfway through to go to the bathroom. She came back out and started talking to another employee. Someone else had to finish making my coffee. I sure didn't want the bathroom girl to finish making my coffee.
Not a fan of Starbucks, got iced coffee and had a hard time getting creamer for it. If you don't provide it without asking then why didn't the gut who took order Ask? Just saying it might make things easier.