Very excellent service, the Manager very Friendly, and the workers very fast and the food delicious and fresh, just like homemade... 100% recommended!!!Parking: Lots of space available
Recommended dishes: 8pc Family Feast
Jonny De La Rosa
Employees were very efficient and food came out quick and it was very clean. Will definitely be coming back.
Atmosphere: 4
Food: 4
Service: 5
Emma Sanchez
Manager is very friendly and the cashiers ♥️
Atmosphere: 5
Food: 5
Service: 5
Frank Chen
The menu is very rich but the attention is very rude from the tall glasses-wearing cashier. I couldn't take her name but she is very rude.
Atmosphere: 5
Food: 5
Service: 1
Oscar Villa
Pico de Gallo they have bubbles and taste bad but all food is great
Atmosphere: 5
Food: 4
Service: 5
Veronica Z
We went to look for dinner and there was a lady named Jenelle who treated us very kindly, very attentively, she helped us select the most convenient thing for our dinner and we were very satisfied with the service, the friendliness and she was very smiling and made us feel very comfortable. We decided to have dinner there and the attention was very satisfied that we would return again, thank you
Atmosphere: 5
Food: 5
Service: 5
Big Boy
Janelle was amazing at helping me decide what I wanted to eat by recommending things. She was super sweet and patient with me while taking my order. I'm very satisfied with my visit and I will definitely be going back again
Very friendly and respectful staff. They recommend their menu, they are attentive and take their time with the customer, they do not delay in delivering your food. I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo Familiar Mixto
Eddy Martinez
I haven't been to pollo loco for a few months, and I decided to go today. I'm sure glad I did. The food was great, I didn't have to wait that long to order or get my food. Janelle was amazing at helping me decide what I wanted to eat by recommending things. She was super sweet and patient with me while taking my order. I'm very satisfied with my visit and I will definitely be going back again soon.
After a long 12 hour shift to come to a place to grab something quick and the service is immaculate, it just made my long day so much better. Jaynelle was polite , kind , and has great customer service ! The food was perfect and I have no complaints. I was in and out of that line and I will be back to this specific location after another long day of work when I need something quick and healthy !
Atmosphere: 5
Food: 5
Service: 5
Jose
I always loved El Pollo Loco and still do. Is it me or the sides are much smaller? So I felt like I wanted a little more beans and tortillas. They only give you two small flower tortillas with the meals. So I decided to order a side of beans. "small". I have to to tell you that "small" was really "small" and it was 5 dollars plus tax. Almost six dollars for a tiny cup of beans. I thought it was ridiculous. The lady at the counter agreed that it was expensive. I think is a strategy to have people ask for an additional side and make money that way. Nothing against making money, but I absolutely felt I was being ripped off. I believe it is price gouging. No doubt about it.I only give it a two stars because I feel the size and price of the side orders is a rip-off.
Atmosphere: 2
Food: 5
Service: 2
Kal Masri
I really don't like to leave negative reviews, but here I feel I must. Ordered shrimp and chicken tostada for lunch, but got shrimp only. Didn't complain, just wanted to enjoy my meal and move on, but the tostada was so bitter I couldn't eat it, and the rest of the tostada items were passable at best, but mostly bland. Place was busy though, seems a lot of people like their food.
Atmosphere: 4
Food: 2
Service: 3
Frances Alicea
That food is awesome ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8pc Family Feast, Small Chicken Tortilla Soup, Chicken Taco Al Carbon, Pinto Beans, Macaroni and Cheese
Fast service. Use app for discounts
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl
Very excellent service, the Manager very Friendly, and the workers very fast and the food delicious and fresh, just like homemade... 100% recommended!!!Parking: Lots of space available
Recommended dishes: 8pc Family Feast
Employees were very efficient and food came out quick and it was very clean. Will definitely be coming back.
Atmosphere: 4
Food: 4
Service: 5
Manager is very friendly and the cashiers ♥️
Atmosphere: 5
Food: 5
Service: 5
The menu is very rich but the attention is very rude from the tall glasses-wearing cashier. I couldn't take her name but she is very rude.
Atmosphere: 5
Food: 5
Service: 1
Pico de Gallo they have bubbles and taste bad but all food is great
Atmosphere: 5
Food: 4
Service: 5
We went to look for dinner and there was a lady named Jenelle who treated us very kindly, very attentively, she helped us select the most convenient thing for our dinner and we were very satisfied with the service, the friendliness and she was very smiling and made us feel very comfortable. We decided to have dinner there and the attention was very satisfied that we would return again, thank you
Atmosphere: 5
Food: 5
Service: 5
Janelle was amazing at helping me decide what I wanted to eat by recommending things. She was super sweet and patient with me while taking my order. I'm very satisfied with my visit and I will definitely be going back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad, Chicken Avocado Burrito
Very friendly and respectful staff. They recommend their menu, they are attentive and take their time with the customer, they do not delay in delivering your food. I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo Familiar Mixto
I haven't been to pollo loco for a few months, and I decided to go today. I'm sure glad I did. The food was great, I didn't have to wait that long to order or get my food. Janelle was amazing at helping me decide what I wanted to eat by recommending things. She was super sweet and patient with me while taking my order. I'm very satisfied with my visit and I will definitely be going back again soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl
Restaurantji Recommends
After a long 12 hour shift to come to a place to grab something quick and the service is immaculate, it just made my long day so much better. Jaynelle was polite , kind , and has great customer service ! The food was perfect and I have no complaints. I was in and out of that line and I will be back to this specific location after another long day of work when I need something quick and healthy !
Atmosphere: 5
Food: 5
Service: 5
I always loved El Pollo Loco and still do. Is it me or the sides are much smaller? So I felt like I wanted a little more beans and tortillas. They only give you two small flower tortillas with the meals. So I decided to order a side of beans. "small". I have to to tell you that "small" was really "small" and it was 5 dollars plus tax. Almost six dollars for a tiny cup of beans. I thought it was ridiculous. The lady at the counter agreed that it was expensive. I think is a strategy to have people ask for an additional side and make money that way. Nothing against making money, but I absolutely felt I was being ripped off. I believe it is price gouging. No doubt about it.I only give it a two stars because I feel the size and price of the side orders is a rip-off.
Atmosphere: 2
Food: 5
Service: 2
I really don't like to leave negative reviews, but here I feel I must. Ordered shrimp and chicken tostada for lunch, but got shrimp only. Didn't complain, just wanted to enjoy my meal and move on, but the tostada was so bitter I couldn't eat it, and the rest of the tostada items were passable at best, but mostly bland. Place was busy though, seems a lot of people like their food.
Atmosphere: 4
Food: 2
Service: 3
That food is awesome ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8pc Family Feast, Small Chicken Tortilla Soup, Chicken Taco Al Carbon, Pinto Beans, Macaroni and Cheese
good food New
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Chips