I was surprised at how wonderful of an experience it was to order drinks from here and how amazing the drinks were. I have a bunch of allergies, and the servers really worked hard and knew their stuff to make it safe for me.
Atmosphere: 5
Food: 5
Service: 5
Rhea I.
The service was good, the ambiance of the place was OK. It could use a little update. I like the kiosk to order to help give me some time to order. They have pretty good selection of tea. I will come back here again and recommend this place.
Diana C.
I visited this place a few times now, dining area is pretty spacious with just a few tables. The service is pretty quick, they do get pretty busy. I love how they have many different drink options to choose from along with a snack menu (they offer waffles & mochi snacks), The drinks are amazing, with dairy free options and milk alternatives which is a plus! I always had a great experience here and haven't been disappointed with a beverage I ordered so far which is why I keep coming back. Online order is available Kiosk order is available or order with the cashier
Albino From About
Also, yay boba. ^_^
Jennifer B.
I do enjoy the boba here as far as big chains go (my go-to is their wintermelon milk tea which is caffeine free, not too sweet, and their boba is nice and chewy!), and they always come up with a number of creative and seasonal recipes. But the reason for this lower review is that I've been consistently disappointed by their promotions here. My past two visits, I went out of my way to come here for their promotions, first to redeem my birthday coupon (it was texted to me as part of the rewards program, free drink under a certain dollar amount), and second to go for their seasonal gingerbread man cups. When I first went for my birthday coupon, they informed me that the "machine wasn't working" and that they would be unable to honor my coupon but could offer me ~20% off a drink (way lower than the monetary amount that the coupon was worth) despite me showing them the text I received with the deal. Most recently I came because I saw a holiday season promotion on Instagram for their gingerbread man cups, only to be told that they had run out of the cups. A while back, I tried coming here to redeem a BOGO 50 promotion during the year, only to be told my coupon wouldn't work either, so this is definitely a recurring pattern.Business needs to recognize that people may go out of their way to choose this place among competitors for their promotions but then the multiple times I've gone I've found that the promotions are flimsy and unreliable. Please be more trustworthy and don't waste people's time. The first time this happened I wanted to give them a pass but the second, third time this happened is what drove me to write this review because it just feels scammy and makes me wonder if it's more of a lure to draw people in just to have them order stuff out of sunk cost fallacy.
Jacob Q.
Super cute gingerbread cup! Drink was great but pretty standard to other boba shops. The hype factor was definitely the cup. However, I would return to try other items on the menu!
Sandy C.
Excellent gingerbread milk tea and quick service! Kinda a bummer that they ran out of the cute gingerbread bottles.
Eric L.
I went to Gong Cha for the gingerbread bottle. I asked the cashier if I can get 2 sets of the 3 different faces of the gingerbread bottles, which is 6 bottles. She told me no, she's not going to look for the bottles so I just ended up buying 2. Their milk tea with foam was delicious. They lost a star for the bad service.
Thuy N.
I have come here a couple times before. Drinks are just okay. But the service for the last time I came was horrible. Order 2 drinks and add extra boba. Made a simple request to put the extra boba on the side instead of in the drink, and the cashier just refused to do it. She said "you'll have to order 2 extra boba for me to put it on the side"???? So I asked why can't she just scoop a normal scoop and put it in the cup? And she said "then I would be wasting a cup"?????? It was those small white super thin cheap plastic water cup that people use in public. Total BS. Told this story to everyone that I know and they just laughed "did she pay for those plastic cups with her salary?" Is this what customer service should be like? First time ever experienced this BS.
Jo C.
I used to love Gong Cha (not this location) and honestly came here just for the gingerbread man bottles (so many other boba shops). I came here soon after they opened and a lot of customers were also waiting to order with a gingerbread bottle. I asked the cashier if I can have the two out of the three different faces on the bottle and she said I can't choose because they have limited supply. OK, fine, so I asked well can I at least get two different faces since I"m ordering two drinks and literally drove 30 minutes just for those bottles. Again she was rude and said I can't choose. I definitely saw all the other drinks that were being made and they were all different faces. I end up with two of the same faces and it's the ones I didn't want, which she knows because I pointed the the ones I wanted. I think she did it on purpose. There were other staff member and they were a lot friendlier when I asked about something else. The drinks also took so long to make, I was waiting 10 minutes for my drink and there were only two other drinks ahead of me for in person customers. They were busy making third party food delivery drinks as I heard them talk about several times. I even saw a drink what looked like mine sit on the counter for a good five minutes. It was not my drink and after my drink was made, the drink orders were all called out together. Honestly the drinks weren't even that good, they were either too sweet (the one I choose can't choose sweetness) and the tea was ok. I will not be coming back because of the service and drinks. So many other boba shops in San Diego that are way better.
This is my favorite boba place in San Diego! Such a shame the Convoy location closed :/ but the drinks here never disappoint. The boba is always soft and chewy. My favorite is the QQ passion fruit green tea. The gingerbread man bottles are super cute from the holidays and the lychee oolong tea is delish. Drinks always come out fast and the staff is always polite.
Atmosphere: 5
Food: 5
Service: 5
ana t.
Maybe I just went on an off day but I got two milk teas and both tasted very bland and watered down. Not the worst milk tea out there but there's definitely better ones in the
Atmosphere: 3
Food: 2
Service: 3
Kevin P.
I work in the Mira Mesa area occasionally so, I've been to this location a few times.Drink-wise: they have a variety of options. The drinks are well made, though this specific time my tea seemed to have more of an ice taste than tea. The boba is good, and they have a variety of other toppings. Haven't had the food yet. Service-wise: efficient to-the-point staff here. It can get crowded at times so they try to get you in and out. Ambiance-wise: it's a small shop with indoor seating, and a little table outside. Probably not the best option if you are coming here to do work or study. In summary: Gong Cha is a big boba chain so you probably aren't going to be receiving something spectacular, but you'll also rarely ever get anything less than above average in terms of the quality of drinks.
Janelle D.
Three employees working (09/16/23) with only one order ahead of us but it still took a long time to get our drink. My bf ended up having to ask for the drink after 20 min just for the employee to realize it was sitting behind the counter for who knows how long. Drove away but realized they didn't add boba like we had asked for, so my bf went back and asked them to fix it. They gave us a new extremely watered down drink with a laughable amount of boba (next to nothing). Pretty disappointing since Gong Cha has always been my go-to, but I will be going to Daboba instead as soon as their soft opening lines die down.
Rommel Bhargava
This is one of my goto places. Decent selections of iced teas. And very refreshing.Service is very good. Some of those special and seasonal teas are must try.Space is constrained so take your drink and move out.Recommendations: QQ Passion large split in 2 cups is the best value for money.
I was surprised at how wonderful of an experience it was to order drinks from here and how amazing the drinks were. I have a bunch of allergies, and the servers really worked hard and knew their stuff to make it safe for me.
Atmosphere: 5
Food: 5
Service: 5
The service was good, the ambiance of the place was OK. It could use a little update. I like the kiosk to order to help give me some time to order. They have pretty good selection of tea. I will come back here again and recommend this place.
I visited this place a few times now, dining area is pretty spacious with just a few tables. The service is pretty quick, they do get pretty busy. I love how they have many different drink options to choose from along with a snack menu (they offer waffles & mochi snacks), The drinks are amazing, with dairy free options and milk alternatives which is a plus! I always had a great experience here and haven't been disappointed with a beverage I ordered so far which is why I keep coming back. Online order is available Kiosk order is available or order with the cashier
Also, yay boba. ^_^
I do enjoy the boba here as far as big chains go (my go-to is their wintermelon milk tea which is caffeine free, not too sweet, and their boba is nice and chewy!), and they always come up with a number of creative and seasonal recipes. But the reason for this lower review is that I've been consistently disappointed by their promotions here. My past two visits, I went out of my way to come here for their promotions, first to redeem my birthday coupon (it was texted to me as part of the rewards program, free drink under a certain dollar amount), and second to go for their seasonal gingerbread man cups. When I first went for my birthday coupon, they informed me that the "machine wasn't working" and that they would be unable to honor my coupon but could offer me ~20% off a drink (way lower than the monetary amount that the coupon was worth) despite me showing them the text I received with the deal. Most recently I came because I saw a holiday season promotion on Instagram for their gingerbread man cups, only to be told that they had run out of the cups. A while back, I tried coming here to redeem a BOGO 50 promotion during the year, only to be told my coupon wouldn't work either, so this is definitely a recurring pattern.Business needs to recognize that people may go out of their way to choose this place among competitors for their promotions but then the multiple times I've gone I've found that the promotions are flimsy and unreliable. Please be more trustworthy and don't waste people's time. The first time this happened I wanted to give them a pass but the second, third time this happened is what drove me to write this review because it just feels scammy and makes me wonder if it's more of a lure to draw people in just to have them order stuff out of sunk cost fallacy.
Super cute gingerbread cup! Drink was great but pretty standard to other boba shops. The hype factor was definitely the cup. However, I would return to try other items on the menu!
Excellent gingerbread milk tea and quick service! Kinda a bummer that they ran out of the cute gingerbread bottles.
I went to Gong Cha for the gingerbread bottle. I asked the cashier if I can get 2 sets of the 3 different faces of the gingerbread bottles, which is 6 bottles. She told me no, she's not going to look for the bottles so I just ended up buying 2. Their milk tea with foam was delicious. They lost a star for the bad service.
I have come here a couple times before. Drinks are just okay. But the service for the last time I came was horrible. Order 2 drinks and add extra boba. Made a simple request to put the extra boba on the side instead of in the drink, and the cashier just refused to do it. She said "you'll have to order 2 extra boba for me to put it on the side"???? So I asked why can't she just scoop a normal scoop and put it in the cup? And she said "then I would be wasting a cup"?????? It was those small white super thin cheap plastic water cup that people use in public. Total BS. Told this story to everyone that I know and they just laughed "did she pay for those plastic cups with her salary?" Is this what customer service should be like? First time ever experienced this BS.
I used to love Gong Cha (not this location) and honestly came here just for the gingerbread man bottles (so many other boba shops). I came here soon after they opened and a lot of customers were also waiting to order with a gingerbread bottle. I asked the cashier if I can have the two out of the three different faces on the bottle and she said I can't choose because they have limited supply. OK, fine, so I asked well can I at least get two different faces since I"m ordering two drinks and literally drove 30 minutes just for those bottles. Again she was rude and said I can't choose. I definitely saw all the other drinks that were being made and they were all different faces. I end up with two of the same faces and it's the ones I didn't want, which she knows because I pointed the the ones I wanted. I think she did it on purpose. There were other staff member and they were a lot friendlier when I asked about something else. The drinks also took so long to make, I was waiting 10 minutes for my drink and there were only two other drinks ahead of me for in person customers. They were busy making third party food delivery drinks as I heard them talk about several times. I even saw a drink what looked like mine sit on the counter for a good five minutes. It was not my drink and after my drink was made, the drink orders were all called out together. Honestly the drinks weren't even that good, they were either too sweet (the one I choose can't choose sweetness) and the tea was ok. I will not be coming back because of the service and drinks. So many other boba shops in San Diego that are way better.
Restaurantji Recommends
This is my favorite boba place in San Diego! Such a shame the Convoy location closed :/ but the drinks here never disappoint. The boba is always soft and chewy. My favorite is the QQ passion fruit green tea. The gingerbread man bottles are super cute from the holidays and the lychee oolong tea is delish. Drinks always come out fast and the staff is always polite.
Atmosphere: 5
Food: 5
Service: 5
Maybe I just went on an off day but I got two milk teas and both tasted very bland and watered down. Not the worst milk tea out there but there's definitely better ones in the
Atmosphere: 3
Food: 2
Service: 3
I work in the Mira Mesa area occasionally so, I've been to this location a few times.Drink-wise: they have a variety of options. The drinks are well made, though this specific time my tea seemed to have more of an ice taste than tea. The boba is good, and they have a variety of other toppings. Haven't had the food yet. Service-wise: efficient to-the-point staff here. It can get crowded at times so they try to get you in and out. Ambiance-wise: it's a small shop with indoor seating, and a little table outside. Probably not the best option if you are coming here to do work or study. In summary: Gong Cha is a big boba chain so you probably aren't going to be receiving something spectacular, but you'll also rarely ever get anything less than above average in terms of the quality of drinks.
Three employees working (09/16/23) with only one order ahead of us but it still took a long time to get our drink. My bf ended up having to ask for the drink after 20 min just for the employee to realize it was sitting behind the counter for who knows how long. Drove away but realized they didn't add boba like we had asked for, so my bf went back and asked them to fix it. They gave us a new extremely watered down drink with a laughable amount of boba (next to nothing). Pretty disappointing since Gong Cha has always been my go-to, but I will be going to Daboba instead as soon as their soft opening lines die down.
This is one of my goto places. Decent selections of iced teas. And very refreshing.Service is very good. Some of those special and seasonal teas are must try.Space is constrained so take your drink and move out.Recommendations: QQ Passion large split in 2 cups is the best value for money.
Atmosphere: 3
Food: 5
Service: 4