4020 Convoy St, San Diego
Ordered and was told to wait in a parking lot next to the building even though I was the only one in line at the time. They told me 2 minutes. After 10 minutes I went in and they couldn't find my order or seemed to care. They handed me an order and didn't apologize for the total of 20 minute wait. Then when I see the order it's wrong. Never going back to this location. Waiting on a refund and a manager to reach back out.
The food is great tasting, but few times they will get the orders mix up. They are pretty full because the food is good.
Hadn't eaten at a Popeyes in years. The quality of the chicken was good & so was the side dishes. Only suggestion would be to increase the size of the chicken pieces- they are sooooo small.
If I could give 0 stars, I would. I was told more than one time by the cashier Jose for the drive-thru that what I was requesting to order - and on the menu - wasn't available. After repeatedly telling him the order and that I was reading this from the menu directly, he acknowledged the order. I then got home to find the incorrect order. I've now called the phone number three times that's listed on the receipt, the phone line continues to ring and then an automated message says ‘the party cant be reached and the call will be disconnected.’ This is TERRIBLE customer service. I will no longer be a customer and will be sharing this experience on other platforms.
Terrible!! Looks like the employees who touch the cash register screen are also touching food. They were out of the majority of everything I ordered and didn't tell me until AFTER I got to the window and paid. I requested to cancel my order. The guy was fumbling around with the cash register with my debit card for a good 5-10 minutes before saying the refund went through. I will definitely be calling my bank for verification because it was ridiculous how many buttons he was click clacking and how long it took to process a refund. This site is always out of this or that. I wonder how the owner would feel about that lost revenue due to poor management. You've been warned!!
This used to be a pretty good place for lunch but lately they've been using weird unusual pieces of chicken instead of wing and breast meat.?♂️
Ordered some spicy chicken sandwiches and it ended up being super soggy. The Asian in me ate it anyways and now I've been in bed feeling super sick for the last couple of days. Probably never going to a pop eyes again after this debacle
Insane waits. Even with 3 cars in the line it's 30 minutes. The food is always cold by the time you get it. I'm convinced it's because they have poor management. Tell someone to pull to the side if the order is not ready. Don't trap 5 cars in the line for an hour. Literally an hour!
Horrible experience!!! Very unprofessional staff, I came in to order and was the only person at the counter, it wasn't until 4 or 5 minutes that someone finally asked if I wanted to order. I ordered a spicy chicken sandwich by itself. They gave me the wrong sandwich drenched in mayo. I went back for the correct sandwich and it tasted as if it was an hour old. Very poor management with staff and very unprofessional. Hope nobody else experiences this.
I always get the chicken sandwich and it's always satisfying. During covid-19 times, I do think the best method was ordering on the app on the way there and picking up to eat immediately in the parking lot instead of driving home or having it delivered. The bag they use keeps it warm, but it looses crunchiness in there and I think that crispy crunch texture really adds to the experience. Fries or mashed potatoes always seem to be my thing as a side and they are pretty consistently good. The mac and cheese isn't the best, so I just avoid it unless I'm in the mood for specifically that.
We have been sitting in the drive thru waiting for over half an hour now. I'm not sure if they are killing the chickens as you order or waiting for them to hatch!!! Management needs to do something about this drive thru time. If y'all were being mystery shopped, y'all just failed! This is just as bad as In and Out's hour long drive thru. Do not go through the drive thru. Once you're in, you're stuck. There's no way out, you just have to wait!! Order online and go to Krispy Krunchy Chicken at 99 Ranch.
Nice employees... didn't have the sauce I wanted.
Went into the store, ordered a spicy chicken sandwich, nothing else, just the sandwich. There was one person in line in front of me. It took 18 minutes to get my sandwich. They seem very confused and disorganized. Focused on drive-through only. The sandwich was swimming in their mayonnaise sauce, disgusting. Ended up throwing it away.
Delicious food. Drive thru line is usually long but worth the wait.
Amazing workers there. They understand customer service. Great food! That sandwich couldn't be any better. Been a customer for awhile, this specific location defiantly wins my business.
4020 Convoy St, San Diego, CA 92111