Bad customer service take 10 min to take my order and 15 min to make my food
Service: 1
Rebecca Gonzales
It took 20 minutes to get my food. I dined in but it was way too long a wait.
Atmosphere: 1
Food: 1
Service: 1
Mary Kay
I've been coming here every morning but won't be coming back again. I always leave the drive thru with a nasty vibe. The drive thru lady is always rude and gives off the evil to me. She gives me the death stare when I say thank you. I stopped saying thank you and she still stares me down and doesn't say a thing as she hands me my order. Makes me feel like she poisoned me. Bad vibes here
Atmosphere: 1
Service: 1
JC Bustamante
The service was good they’re super nice my complain is the quality of the burger. I think they gave us old patty and reheated
Atmosphere: 4
Food: 2
Service: 4
rain day
Dear Mr Burger King management .. I have being at your Burger King in Sylmar ca on Glenoaks blvd and your speaker at the ordering both does not sound loud enough, I can bearly hear the person taking the order .. I’m tired of that happening everytime I’m at your restaurant ordering on the drive thru and not be able to hear the person taking the order … but that’s no all , I was trying to give a feed back at the window with the lady that took the order , I told her that I can bearly hear her because the speaker was not loud enogh and this is what she responded “if your complaining maybe you should buy it for me! I was just very surprise by the lack of professionalism on her part .Management ; employees need better training this is just a feed back please take care of the issue..
Ingrid Louise Lephardt (TigerGirl / IngridLAwoman)
It's so so
David Chavero
Everything is good I really enjoy when I go to eat there I recommend
Atmosphere: 5
Food: 5
Service: 5
Emily S.
I came here 12/27 today us 12/29 and apparently as of this month they're taking the coupon and stapling it to the receipt so beware of that when using coupons in the drive-through, I drove away and I'm not giving them my money
Jeannie Ferrer
Burger King was quiet and they were all nice. My visit this time was good.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Cheeseburger
Gustavo G.
Excellent customer service from the young guy with glasses. No name tag. Easy process, no hassles. I was able to use 2 coupons at once. Food received as stated on the coupons. The restaurant was clean, somewhat quiet. I will return.
Don’t like to eat inside - Spicy chkn fries and the original chkn sandwich are the reason I come back. Okay okay and the burgers! Better than than yellow M place for sure!
Atmosphere: 3
Food: 4
Service: 4
Cassie E
My family and I visited Burger King on Sunday, 19th November, 2023. My husband ordered chicken fry 12 pieces for himself along with Nuggets, kids meal for lil one, and grilled sandwich for me. Hubby said, the chicken fry piece was tasting off. I suggested to him, let them know. He told the cashier a gentleman, and he didn't replace it. Mind you, if a customer complains about what they ate, it is not tasting good. The least you can do is give them something else in return. However, that wasn't the case. He had to pay for another item. It was International Men's Day, you all don't take these things into consideration. In hindsight, I should have gone and asked to speak to the Manager. That is highly unacceptable. Even if it was to pay the difference. I will not be patronizing this Burger King again, and we honestly do not eat fast food as such. School is out for children, give it a chance. The crispy chicken tacos was alright, the chicken sandwich was oily.Burger King, you all need to do better.
Atmosphere: 2
Food: 1
Service: 2
Cathy Greenwood
Food is fresh and yummy. The drive through took a very long time. If you are hungry pick up your order inside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Whopper
Michael T
Good ? food. Prices keep going up but that's everywhere now. Got the 2 Whopper Jr
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whopper
Selina B.
Most of the workers at this location have attitude, are rude, and angry. Especially the older Hispanic woman at the window. They do not know a thing about customer service. If you are miserable at your job then do something about it and stop taking it out on customers. Clearly this location lacks leadership and needs new management and employees. Just give me my food and if I ask for a different sauce next time, don't lose your shit lady. Their speaker sucks, couldn't even hear them and they get mad at me about it, tell your manager! Also, they take foreverrrr.
Bad customer service take 10 min to take my order and 15 min to make my food
Service: 1
It took 20 minutes to get my food. I dined in but it was way too long a wait.
Atmosphere: 1
Food: 1
Service: 1
I've been coming here every morning but won't be coming back again. I always leave the drive thru with a nasty vibe. The drive thru lady is always rude and gives off the evil to me. She gives me the death stare when I say thank you. I stopped saying thank you and she still stares me down and doesn't say a thing as she hands me my order. Makes me feel like she poisoned me. Bad vibes here
Atmosphere: 1
Service: 1
The service was good they’re super nice my complain is the quality of the burger. I think they gave us old patty and reheated
Atmosphere: 4
Food: 2
Service: 4
Dear Mr Burger King management .. I have being at your Burger King in Sylmar ca on Glenoaks blvd and your speaker at the ordering both does not sound loud enough, I can bearly hear the person taking the order .. I’m tired of that happening everytime I’m at your restaurant ordering on the drive thru and not be able to hear the person taking the order … but that’s no all , I was trying to give a feed back at the window with the lady that took the order , I told her that I can bearly hear her because the speaker was not loud enogh and this is what she responded “if your complaining maybe you should buy it for me! I was just very surprise by the lack of professionalism on her part .Management ; employees need better training this is just a feed back please take care of the issue..
It's so so
Everything is good I really enjoy when I go to eat there I recommend
Atmosphere: 5
Food: 5
Service: 5
I came here 12/27 today us 12/29 and apparently as of this month they're taking the coupon and stapling it to the receipt so beware of that when using coupons in the drive-through, I drove away and I'm not giving them my money
Burger King was quiet and they were all nice. My visit this time was good.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Cheeseburger
Excellent customer service from the young guy with glasses. No name tag. Easy process, no hassles. I was able to use 2 coupons at once. Food received as stated on the coupons. The restaurant was clean, somewhat quiet. I will return.
Restaurantji Recommends
Don’t like to eat inside - Spicy chkn fries and the original chkn sandwich are the reason I come back. Okay okay and the burgers! Better than than yellow M place for sure!
Atmosphere: 3
Food: 4
Service: 4
My family and I visited Burger King on Sunday, 19th November, 2023. My husband ordered chicken fry 12 pieces for himself along with Nuggets, kids meal for lil one, and grilled sandwich for me. Hubby said, the chicken fry piece was tasting off. I suggested to him, let them know. He told the cashier a gentleman, and he didn't replace it. Mind you, if a customer complains about what they ate, it is not tasting good. The least you can do is give them something else in return. However, that wasn't the case. He had to pay for another item. It was International Men's Day, you all don't take these things into consideration. In hindsight, I should have gone and asked to speak to the Manager. That is highly unacceptable. Even if it was to pay the difference. I will not be patronizing this Burger King again, and we honestly do not eat fast food as such. School is out for children, give it a chance. The crispy chicken tacos was alright, the chicken sandwich was oily.Burger King, you all need to do better.
Atmosphere: 2
Food: 1
Service: 2
Food is fresh and yummy. The drive through took a very long time. If you are hungry pick up your order inside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Whopper
Good ? food. Prices keep going up but that's everywhere now. Got the 2 Whopper Jr
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whopper
Most of the workers at this location have attitude, are rude, and angry. Especially the older Hispanic woman at the window. They do not know a thing about customer service. If you are miserable at your job then do something about it and stop taking it out on customers. Clearly this location lacks leadership and needs new management and employees. Just give me my food and if I ask for a different sauce next time, don't lose your shit lady. Their speaker sucks, couldn't even hear them and they get mad at me about it, tell your manager! Also, they take foreverrrr.