Here to share a disappointing experience of noticing a mouse scurrying around the dining area. When this concern was brought to the server's attention, they responded with an unacceptable attitude, brushing off the complaint without taking any action to address the issue.To make matters worse, when the owner intervened, instead of offering a sincere apology or taking responsibility for the problem, they began making excuses for the server’s behavior. They attempted to shift the blame onto external factors. This lack of accountability and dismissive attitude towards hygiene and customer satisfaction is unacceptable in any dining establishment.Overall, the dining experience was marred by poor hygiene standards, unprofessional behavior from staff, and a disappointing lack of accountability from management. We cannot recommend this restaurant to others until they take significant steps to address these issues.
Atmosphere: 1
Food: 1
Service: 1
Sahand Asgari
The worst dining experience I've ever had was at a restaurant where the food was terrible, the service was slow, and to top it off, there was even a mouse scurrying around. It was truly disappointing and disgusting.
Atmosphere: 1
Food: 1
Service: 1
p tz
I have seen videos online from this restaurant that there are rats rooming around in the restaurant.
Atmosphere: 1
Food: 1
Service: 1
MeryA Ahm
Worse customer service!!! Mouse running around the tables and their response was we can’t do anything. REALLY??????
Atmosphere: 1
Food: 2
Service: 1
Ms YF
I am writing to you with a matter of immediate concern that came to my attention a few minutes ago through a story shared on Instagram by an influencer who was dining at your resturant. According to the account, a rat was spotted inside the restaurant during their visit. The situation was further escalated by what was described as a dismissive and confrontational response from the staff and management when the issue was brought to their attention.Given the seriousness of the allegation and the possible impact on your customer safety, I would like to request an explanation or clarification regarding this incident.Thank you for your attention to this matter
Service: 1
Shadi Taatian
Worse customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Reza Shirazian
This place is currently struggling with a vapid pest problem. I recommend staying away until they clean up. They’re a well known establishment so I hope they come out of this better and stronger.
Atmosphere: 4
Food: 1
Service: 2
Mojan Mirzaei
Poor Customer Service, a dirty atmosphere with street rats ?!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Kevin Pikero
Food was awful. One meal was inedible, the other dishes were tasteless and tiny (too small for a man)despite being very very expensive. Management was aggressive and he argued with me an literally chest bumped me in the middle of the restaurant which almost lead to a fist fight. We left frustrated, hungry and $150 poorer. Stay away.
We went in for drinks and sat at the bar with Bobby. He made our night with his charm and genuine service. We will back for dinner and sit at the bar again with Bobby. The menu looked amazing so we are excited to go back. The other servers were very friendly as well.
Atmosphere: 5
Service: 5
Tom Daly
Had a great dinner at Mona Lisa tonight! Probably the best carbonara I’ve ever had. Cool atmosphere with lots to look at. Service was quick and pleasant and the glass I wine I got had generous pour.Vegetarian options: Vegetarian pasta section and an eggplant entree.Dietary restrictions: Gluten free pasta available
Atmosphere: 5
Food: 5
Service: 5
Raquel Alvarez Carrillo
We had dinner last night and we really liked it. Fast service and very attentive. The prices are good for San Francisco. The kitchen is open and you can see how they prepare everything
Atmosphere: 5
Food: 5
Service: 5
Madhumitha Murali
Portion size was super small for the price
Atmosphere: 3
Food: 3
Service: 3
Samuele Cerutti
The dishes are quite good for America, however the portions are small when it comes to the pasta. To be reviewed
Here to share a disappointing experience of noticing a mouse scurrying around the dining area. When this concern was brought to the server's attention, they responded with an unacceptable attitude, brushing off the complaint without taking any action to address the issue.To make matters worse, when the owner intervened, instead of offering a sincere apology or taking responsibility for the problem, they began making excuses for the server’s behavior. They attempted to shift the blame onto external factors. This lack of accountability and dismissive attitude towards hygiene and customer satisfaction is unacceptable in any dining establishment.Overall, the dining experience was marred by poor hygiene standards, unprofessional behavior from staff, and a disappointing lack of accountability from management. We cannot recommend this restaurant to others until they take significant steps to address these issues.
Atmosphere: 1
Food: 1
Service: 1
The worst dining experience I've ever had was at a restaurant where the food was terrible, the service was slow, and to top it off, there was even a mouse scurrying around. It was truly disappointing and disgusting.
Atmosphere: 1
Food: 1
Service: 1
I have seen videos online from this restaurant that there are rats rooming around in the restaurant.
Atmosphere: 1
Food: 1
Service: 1
Worse customer service!!! Mouse running around the tables and their response was we can’t do anything. REALLY??????
Atmosphere: 1
Food: 2
Service: 1
I am writing to you with a matter of immediate concern that came to my attention a few minutes ago through a story shared on Instagram by an influencer who was dining at your resturant. According to the account, a rat was spotted inside the restaurant during their visit. The situation was further escalated by what was described as a dismissive and confrontational response from the staff and management when the issue was brought to their attention.Given the seriousness of the allegation and the possible impact on your customer safety, I would like to request an explanation or clarification regarding this incident.Thank you for your attention to this matter
Service: 1
Worse customer service!!!
Atmosphere: 1
Food: 1
Service: 1
This place is currently struggling with a vapid pest problem. I recommend staying away until they clean up. They’re a well known establishment so I hope they come out of this better and stronger.
Atmosphere: 4
Food: 1
Service: 2
Poor Customer Service, a dirty atmosphere with street rats ?!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Food was awful. One meal was inedible, the other dishes were tasteless and tiny (too small for a man)despite being very very expensive. Management was aggressive and he argued with me an literally chest bumped me in the middle of the restaurant which almost lead to a fist fight. We left frustrated, hungry and $150 poorer. Stay away.
Atmosphere: 2
Food: 1
Service: 1
Amazing authentic Italian food !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu, Fettuccine
Restaurantji Recommends
We went in for drinks and sat at the bar with Bobby. He made our night with his charm and genuine service. We will back for dinner and sit at the bar again with Bobby. The menu looked amazing so we are excited to go back. The other servers were very friendly as well.
Atmosphere: 5
Service: 5
Had a great dinner at Mona Lisa tonight! Probably the best carbonara I’ve ever had. Cool atmosphere with lots to look at. Service was quick and pleasant and the glass I wine I got had generous pour.Vegetarian options: Vegetarian pasta section and an eggplant entree.Dietary restrictions: Gluten free pasta available
Atmosphere: 5
Food: 5
Service: 5
We had dinner last night and we really liked it. Fast service and very attentive. The prices are good for San Francisco. The kitchen is open and you can see how they prepare everything
Atmosphere: 5
Food: 5
Service: 5
Portion size was super small for the price
Atmosphere: 3
Food: 3
Service: 3
The dishes are quite good for America, however the portions are small when it comes to the pasta. To be reviewed
Atmosphere: 5
Food: 1
Service: 4