I went to order my food, Sophia was the cashier who took my order, first off her tone of voice was very rude, she was taking and elderly man’s order and she was very rude to him as well, second, I told her the ice machine wasn’t working, and when she confirmed that was the case, she said there’s nothing she can do, she didn’t offer to use the ice machine at the drive thru, she just didn’t want to be bothered. All in all horrible service
Atmosphere: 2
Food: 3
Service: 1
Diana Vasquez
The food was hot and tasty and the staff friendly...always willing to make the customer happy - even it means making it a special order.The dining area is always clean and the decor is fun - great color palette makes it nice to dine in.
I went here at night. I never experienced a drive thru cashier like this guy. He was so rude. Throwing food in the bag. Giving attitude to customers. Bad service. By seeing the reviews on here, I see it’s pretty common at this location to have rude drive through cashiers Won’t be back.
Food: 3
Service: 1
Janet Jones
Always remember if your at least 50 years of age you get discounts on your drink at check out. Thank you Jack in the
Atmosphere: 5
Food: 5
Service: 5
Dylan Ramirez
We used the drive-thru for this visit. The wait to order was quick and no issues with the order. Everything was correct and tasted like Jack In the box burgers We had a large order, so we were asked to wait in a parking spot for the order to be delivered. Augustine was friendly and preformed his responsibilities as expected.
Atmosphere: 5
Food: 5
Service: 5
Bruce C
Horrible experience. I waited 24 minutes in the drive thru line to get my food. The guys at the window were understaffed and super nice. Do better JITB! This place needs better management. To add insult to injury, they got my order wrong, too. I will never visit this location again.
Atmosphere: 1
Food: 2
Service: 1
Oanh Quach
Yesterday, I had a T-Mobile Tuesday free chicken spicy sandwich. I redeemed my order and it went through completely, taking money from T-Mobile and paying for my order. I was then told that they were out of chicken sandwiches and to come back anytime tomorrow to claim my sandwich. Today, I came back to the same location as yesterday. I showed my receipt to the employee to prove my order went through and they told me that they ran out of sandwiches again, telling me to go to another location to claim my sandwich. I am unsatisfied with the service.
Service: 1
Joe Smith
Rude service from the guy augustine here at the drive through in the morning, very bad attitude, why would a manager or owner want to keep someone like that when they treat customers badly
Nell H.
The guy who works there in the morning on Sundays Christian is so extremely rude. This is the second time I have had to deal with him. He acts like he hates his job. I work in customer service so I know how it can be. But I don’t treat people bad just cause they order food. I mean that’s what he gets paid to do. He should find another job. I had to repeat myself over 5 times about the sauce I wanted til I eventually had to yell it at him. Wish it was the other Spanish lady they have there in the mornings, she is awesome and always pleasant to deal with. I wish I knew her name. Next time I will ask her and leave a good review for her.
I took my son here because he's never had Jack in the crack before. We ordered a kid's meal and the nuggets were small but he said he liked them. We also ordered mini cinnamon buns but they gave us churros on accident. The place was clean and the people were nice but it's not like blow your mind away food.
Rosa G.
Ordered two large fries. I got them 1/2 emptyAwful service....fries half empty Never get the order right
Ernesto R.
Unprofessional. Service was horrible, and the food was ok. And it's dirty, not very welcoming
Steven Michael
All staff in training were very pleasant and well trained, a little nervous but smiles wide, courteous, helpful, well groomed, and got the order correct the first time, I give them a standing ovation, great teamwork. ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger, Fries
Ahmad Fahim
They don't listen to clients and give them what they ask for.
Fast service
Atmosphere: 3
Food: 5
Service: 5
I went to order my food, Sophia was the cashier who took my order, first off her tone of voice was very rude, she was taking and elderly man’s order and she was very rude to him as well, second, I told her the ice machine wasn’t working, and when she confirmed that was the case, she said there’s nothing she can do, she didn’t offer to use the ice machine at the drive thru, she just didn’t want to be bothered. All in all horrible service
Atmosphere: 2
Food: 3
Service: 1
The food was hot and tasty and the staff friendly...always willing to make the customer happy - even it means making it a special order.The dining area is always clean and the decor is fun - great color palette makes it nice to dine in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Jumbo Breakfast Platter, Breakfast Sandwich, Two Tacos
I went here at night. I never experienced a drive thru cashier like this guy. He was so rude. Throwing food in the bag. Giving attitude to customers. Bad service. By seeing the reviews on here, I see it’s pretty common at this location to have rude drive through cashiers Won’t be back.
Food: 3
Service: 1
Always remember if your at least 50 years of age you get discounts on your drink at check out. Thank you Jack in the
Atmosphere: 5
Food: 5
Service: 5
We used the drive-thru for this visit. The wait to order was quick and no issues with the order. Everything was correct and tasted like Jack In the box burgers We had a large order, so we were asked to wait in a parking spot for the order to be delivered. Augustine was friendly and preformed his responsibilities as expected.
Atmosphere: 5
Food: 5
Service: 5
Horrible experience. I waited 24 minutes in the drive thru line to get my food. The guys at the window were understaffed and super nice. Do better JITB! This place needs better management. To add insult to injury, they got my order wrong, too. I will never visit this location again.
Atmosphere: 1
Food: 2
Service: 1
Yesterday, I had a T-Mobile Tuesday free chicken spicy sandwich. I redeemed my order and it went through completely, taking money from T-Mobile and paying for my order. I was then told that they were out of chicken sandwiches and to come back anytime tomorrow to claim my sandwich. Today, I came back to the same location as yesterday. I showed my receipt to the employee to prove my order went through and they told me that they ran out of sandwiches again, telling me to go to another location to claim my sandwich. I am unsatisfied with the service.
Service: 1
Rude service from the guy augustine here at the drive through in the morning, very bad attitude, why would a manager or owner want to keep someone like that when they treat customers badly
The guy who works there in the morning on Sundays Christian is so extremely rude. This is the second time I have had to deal with him. He acts like he hates his job. I work in customer service so I know how it can be. But I don’t treat people bad just cause they order food. I mean that’s what he gets paid to do. He should find another job. I had to repeat myself over 5 times about the sauce I wanted til I eventually had to yell it at him. Wish it was the other Spanish lady they have there in the mornings, she is awesome and always pleasant to deal with. I wish I knew her name. Next time I will ask her and leave a good review for her.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burger, Fries
Restaurantji Recommends
I took my son here because he's never had Jack in the crack before. We ordered a kid's meal and the nuggets were small but he said he liked them. We also ordered mini cinnamon buns but they gave us churros on accident. The place was clean and the people were nice but it's not like blow your mind away food.
Ordered two large fries. I got them 1/2 emptyAwful service....fries half empty Never get the order right
Unprofessional. Service was horrible, and the food was ok. And it's dirty, not very welcoming
All staff in training were very pleasant and well trained, a little nervous but smiles wide, courteous, helpful, well groomed, and got the order correct the first time, I give them a standing ovation, great teamwork. ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger, Fries
They don't listen to clients and give them what they ask for.
Food: 1