Chipotle Mexican Grill

1566 Monterey Hwy, San Jose
(408) 286-3371

Recent Reviews

Sam G

For some reason, the staff in this store can't get a pickup order right for any order with multiple items. Almost every time, the order is mixed up or wrong.

Atmosphere: 3

Food: 3

Service: 3

Kirti Bavishi

All Chipotle 's are well placed...good simple Veg,Nonveg,Vegan food as per your choice.Economic,Hygienic, Helpful staff...sitting space...ample space...free water...free and good toulets...

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Guacamole, Large Chips & Large Queso Blanco, Chips, Salad, Burrito, Chips & Tomatillo-Green Chili Salsa, Chips & Roasted Chili-Corn Salsa, Keto Salad Bowl, Burrito Bowl

Nowadays Music

They aren’t open on time.

Service: 1

JC

Customer service is rare these days and I can empathize with overworked service positions. But, it cost us nothing to be pleasant and respectful. There’s a particular woman manager named Cindy in this location who is simply unhappy. It has nothing to do with the job. I get it, life can be tough. But, for the sake of your customer base and business, maybe working in the office or back of the house would be better instead of being customer facing. No one is paying for attitude when they place their order. Just the burritos.

Service: 1

Candice T.

Chipotle worker did not greet me, she threw my food on the counter and had an attitude! service is a 0/10 highly disappointed.

Stephen Long

The service here always questionable. The food is sprayed everywhere on the counter. The young ladies wiping off the workspace with some kind of washcloth God knows how many times it's been wedded I don't understand why she didn't use some clean paper towels. And then when it got time to pay I had ordered three bowls and I wanted two vinaigrettes for each bowl and they try to tell me they didn't have any we ran out they said.I find that unacceptable I told him if you don't get some I'll just walk out and I'm not paying for it. He's old let me ring it up I'll go get you some. I said no you get the vinaigrette bring it back and I'll pay for it. By that time some security guard walked in and him and the fellow went back there chatting away in the kitchen having a good old time while I'm waiting for them to make this vinaigrette I think it took him about 15 to 20 minutes to mix it all up in the mixer. Well he finally came out with it and I paid for my order but again this place is highly disappointing.

Atmosphere: 1

Food: 2

Service: 1

Dakota A.

I've eaten at this location a few times and the staff seem overworked and many have an attitude like my presence is an inconvenience? It creates a non-welcoming environment. This location is often out of items during dinner times (6-8 pm) and the cutlery is rarely stocked properly, yet the lids are consistently overstocked and each time I have reached for one I get 2-4 since they've been pressed down together. The dining area has not been clean or ready to accommodate new customers on any of the occasions I visited and guess the fact they didn't ask me if I wanted it to stay or go should key me in that they prefer I do not eat in. Message received. The hot ingredients were room temperature and the cold ingredients were cool. It's a shame, Chipotle used to be a chain I enjoyed visiting weekly; yet, unlikely to visit this location any more.

Ginaro Pagaling

Pizza & beer good.Kid-friendliness: Don't bring any.lol

Atmosphere: 3

Food: 3

Service: 3

Mylee L.

i dont go to chipotle often but the service provided by diego was so wonderful i had to say something! thank you, diego!

Dennis Tran

Chipotle has fallen in quality over the years. This location is ok but the food does not look fresh. Was better before. Prices has gone up while quality has dropped.

Atmosphere: 3

Food: 4

Service: 5

Kai Shahani

Best service, best food ever, best chipotle

Atmosphere: 5

Food: 5

Service: 5

Priyal Shah

Too slow service.Staff is great but a little too slow.

Atmosphere: 3

Food: 3

Service: 3

Kaleem A.

They see you, but ignore when you arrive to pick your order. They're out of hot sauces, and make it hard to request it.

HipHopCenter

Waited 5 minutes to pay for my food while they do other stuff, don’t go to this

Atmosphere: 1

Food: 1

Service: 1

Eric Munkhtur

Clean but the workers are looking real tragic and

Atmosphere: 1

Food: 1

Service: 1

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