Good place to enjoy BBQ with all you can eat option, but the service needs to be improved. Lack of well trained staff, slow delivery of the meat. The staffs are too busy.
Atmosphere: 3
Food: 4
Service: 3
Donald Biden
Me and 4 friends came in to eat and it was pretty empty. Our waiter was extremely overworked and we got rounds of meat every 15-30 minutes, and got the wrong order twice. After only a few rounds We were then told our time limit was almost up and were given the bill. Extremely unacceptable for an all-you-can-eat restaurant to leave someone pretty hungry after.
Atmosphere: 3
Food: 4
Service: 1
Marques McDermott
i love gen kbbq i go very often, i had never been to this one before. when i took mymother we were served one round of food. the server did not serve us again. he did serve the adjacent tables multiple times. we were there for an hour minimum. we had to call our server because he just wouldnt help us. it made us feel very uncomfortable. none of the servers even made eye contact with us and we eventually just got up and paid at the door due to how uncomfortable it was. we were very coordial customers and we caused no issues so i didnt understand why we got treated that way
Atmosphere: 1
Food: 3
Service: 1
Matt Hamilton
Pretty fun!
Atmosphere: 5
Food: 4
Service: 2
Kristi Chadwell
The food was out of this world. Music was bomb, service was great, I absolutely look forward to coming back. I wish i had known about this place sooner.
Atmosphere: 5
Food: 5
Recommended dishes: Seafood, Korean BBQ, Steak
adimaha
Service is the worst! Waiters don’t care… it took them 30 minutes after first serving to just come back and ask if we need anything… and he sounded like he was doing a favor to us!!! After long waiter wait time theirs food wait time… even uncooked meat! You will be eating for 30 minutes and waiting for 1 hour! So don’t go if you are not willing to spend atleast 2 hours there.
Atmosphere: 1
Food: 3
Service: 1
Gavin Yuhua Wu
Gen Korean BBQ House in San Jose is a gem for food enthusiasts, and a big part of its charm comes from the outstanding service, especially by a staff member named Alberto. Alberto's dedication to providing an exceptional dining experience is evident through his attentive, friendly, and knowledgeable service. The restaurant's vibrant atmosphere, combined with Alberto's expertise in guiding diners through the extensive menu, ensures every visit is memorable. Whether you're a Korean BBQ aficionado or new to the cuisine, Alberto's warm hospitality will make you feel right at home.
Atmosphere: 5
Food: 5
Service: 5
Yufei Zhu
Sunday was Easter so Monday only have dinner option and you have to pay dinner price all day, that is pretty shiiitty
Atmosphere: 1
Food: 1
Service: 1
David Yun
They can do better. Meat quality is mediocre but service is where the whole dining experience was lacking. A Korean bbq dinner experience is a very detailed meal, which requires attention to detail on what is laid out on a customer's table. Management should take the whole staff back to training camp because Korean BBQ this place is not.
Atmosphere: 4
Food: 2
Service: 2
LT N
Worst kbbq experience ever. All services was slow and the restaurant wasnt even busy. Had to wait about 20 minutes for each round of our meats. All the drinks and sides also took forever. Sometimes we cant even find our server. We eat one serving, then sit and wait 20 minutes before we start cooking the next round. Never been to kbqq this slow.
My recent dining experience at Gen Korean BBQ House left much to be desired. Here's a summary of my observations:1. **Uncommunicative Wait Experience**: Despite a manageable 30-minute wait, the lack of communication regarding the availability of certain menu items was disappointing. It would have been beneficial for the restaurant to inform waiting customers about any shortages, setting appropriate expectations beforehand.2. **Disappointing Seating Encounter**: Upon being seated, my party was informed that several premium meat options were unavailable. This oversight in communication was frustrating and could have been easily addressed by the staff prior to seating us.3. **Lacking Service Response**: The response from our waitress regarding the unavailability of premium meats was lackluster. Instead of offering a sincere apology or attempting to rectify the situation, her dismissive attitude only exacerbated our disappointment.4. **Questionable Pricing vs. Value**: Despite the limited menu options, the restaurant still aimed to charge $29 per person. Given the absence of premium meats, this pricing felt disproportionate and did not align with the overall dining experience.In conclusion, while Gen Korean BBQ House has the potential to offer a satisfying dining experience, improvements in communication and service are necessary to meet customer expectations. I hope this review serves as constructive feedback for the restaurant to address these areas and provide a more enjoyable experience for future patrons.
Atmosphere: 1
Food: 1
Service: 1
Sarah Ramcharan
Absolute worst experience I've ever had at a Gen Korean BBQ house. We came out for a Birthday dinner and the waitressing staff was extremely rude, having no regard for basic human decency. They were discriminatory and genuinely had no regard for professionalism or customer service for that matter by any means. I would never recommend this location to anyone. If you are craving Korean BBQ I would highly recommend driving the extra distance to the other location.
Deveus “Mrdeveus”
The meat was good and fresh. Service was very friendly, including the bus boys. The waitress we had was very attentive.
I hate giving bad reviews. It was our first time here and our server seemed upset about us not knowing what to order. Second one of the servers handed me a plate from behind me and spilled the marinade and raw juice on me and didn’t even apologize. The food was great but the service should be better.
Atmosphere: 4
Food: 4
Service: 1
일육순
I have waited for decades to have me seated but other than that everything just ok.
Good place to enjoy BBQ with all you can eat option, but the service needs to be improved. Lack of well trained staff, slow delivery of the meat. The staffs are too busy.
Atmosphere: 3
Food: 4
Service: 3
Me and 4 friends came in to eat and it was pretty empty. Our waiter was extremely overworked and we got rounds of meat every 15-30 minutes, and got the wrong order twice. After only a few rounds We were then told our time limit was almost up and were given the bill. Extremely unacceptable for an all-you-can-eat restaurant to leave someone pretty hungry after.
Atmosphere: 3
Food: 4
Service: 1
i love gen kbbq i go very often, i had never been to this one before. when i took mymother we were served one round of food. the server did not serve us again. he did serve the adjacent tables multiple times. we were there for an hour minimum. we had to call our server because he just wouldnt help us. it made us feel very uncomfortable. none of the servers even made eye contact with us and we eventually just got up and paid at the door due to how uncomfortable it was. we were very coordial customers and we caused no issues so i didnt understand why we got treated that way
Atmosphere: 1
Food: 3
Service: 1
Pretty fun!
Atmosphere: 5
Food: 4
Service: 2
The food was out of this world. Music was bomb, service was great, I absolutely look forward to coming back. I wish i had known about this place sooner.
Atmosphere: 5
Food: 5
Recommended dishes: Seafood, Korean BBQ, Steak
Service is the worst! Waiters don’t care… it took them 30 minutes after first serving to just come back and ask if we need anything… and he sounded like he was doing a favor to us!!! After long waiter wait time theirs food wait time… even uncooked meat! You will be eating for 30 minutes and waiting for 1 hour! So don’t go if you are not willing to spend atleast 2 hours there.
Atmosphere: 1
Food: 3
Service: 1
Gen Korean BBQ House in San Jose is a gem for food enthusiasts, and a big part of its charm comes from the outstanding service, especially by a staff member named Alberto. Alberto's dedication to providing an exceptional dining experience is evident through his attentive, friendly, and knowledgeable service. The restaurant's vibrant atmosphere, combined with Alberto's expertise in guiding diners through the extensive menu, ensures every visit is memorable. Whether you're a Korean BBQ aficionado or new to the cuisine, Alberto's warm hospitality will make you feel right at home.
Atmosphere: 5
Food: 5
Service: 5
Sunday was Easter so Monday only have dinner option and you have to pay dinner price all day, that is pretty shiiitty
Atmosphere: 1
Food: 1
Service: 1
They can do better. Meat quality is mediocre but service is where the whole dining experience was lacking. A Korean bbq dinner experience is a very detailed meal, which requires attention to detail on what is laid out on a customer's table. Management should take the whole staff back to training camp because Korean BBQ this place is not.
Atmosphere: 4
Food: 2
Service: 2
Worst kbbq experience ever. All services was slow and the restaurant wasnt even busy. Had to wait about 20 minutes for each round of our meats. All the drinks and sides also took forever. Sometimes we cant even find our server. We eat one serving, then sit and wait 20 minutes before we start cooking the next round. Never been to kbqq this slow.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
My recent dining experience at Gen Korean BBQ House left much to be desired. Here's a summary of my observations:1. **Uncommunicative Wait Experience**: Despite a manageable 30-minute wait, the lack of communication regarding the availability of certain menu items was disappointing. It would have been beneficial for the restaurant to inform waiting customers about any shortages, setting appropriate expectations beforehand.2. **Disappointing Seating Encounter**: Upon being seated, my party was informed that several premium meat options were unavailable. This oversight in communication was frustrating and could have been easily addressed by the staff prior to seating us.3. **Lacking Service Response**: The response from our waitress regarding the unavailability of premium meats was lackluster. Instead of offering a sincere apology or attempting to rectify the situation, her dismissive attitude only exacerbated our disappointment.4. **Questionable Pricing vs. Value**: Despite the limited menu options, the restaurant still aimed to charge $29 per person. Given the absence of premium meats, this pricing felt disproportionate and did not align with the overall dining experience.In conclusion, while Gen Korean BBQ House has the potential to offer a satisfying dining experience, improvements in communication and service are necessary to meet customer expectations. I hope this review serves as constructive feedback for the restaurant to address these areas and provide a more enjoyable experience for future patrons.
Atmosphere: 1
Food: 1
Service: 1
Absolute worst experience I've ever had at a Gen Korean BBQ house. We came out for a Birthday dinner and the waitressing staff was extremely rude, having no regard for basic human decency. They were discriminatory and genuinely had no regard for professionalism or customer service for that matter by any means. I would never recommend this location to anyone. If you are craving Korean BBQ I would highly recommend driving the extra distance to the other location.
The meat was good and fresh. Service was very friendly, including the bus boys. The waitress we had was very attentive.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Seafood, Garlic Pork Belly, Hawaiian Steak, Premium Steak, Korean BBQ, Beef Bulgogi
I hate giving bad reviews. It was our first time here and our server seemed upset about us not knowing what to order. Second one of the servers handed me a plate from behind me and spilled the marinade and raw juice on me and didn’t even apologize. The food was great but the service should be better.
Atmosphere: 4
Food: 4
Service: 1
I have waited for decades to have me seated but other than that everything just ok.