On our way home to Folsom from Alameda, my husband & I were famished. We used the mobile app to find the closest Jack In The Box near where we were on the 80. We ordered our food on the app, paid & it said it would be ready in 7 mins.WELL...Waze took us for a damn goose hunt all the way to the El Sobrante location! Once we realized it was the wrong location, we drove as quickly as we could to the correct location where our food was waiting. I assumed it was going to be cold-lukewarm at best...but nope! I assumed wrong! Our food was piping hot like it had just been made! When we pulled up, the Super friendly employee "Helen" greeted us & said " I was wondering Where you guys were!" My husband asked if we could pay for a milkshake but unfortunately their machine was down. So what does Helen do?! She offers us a free drink to make it right! So so sweet! 5/5 stars= hot food, tasty food, fast service & extraordinary customer service! Thanks Helen!
Atmosphere: 5
Food: 5
Service: 5
Jillian Strom
Paid for food I never gotOrdered a shake on the app. When we got to the window, we were informed that there were no shakes, and we could get a soda instead. I didn't want a soda, so I asked for a refund. The worker said only managers can issue refunds, and there was no manager in the restaurant.So I paid like $6 for nothing, thanks.
The manager is rude . I ordered a buttery jack and it looked absolutely disgusting. ( Couldn't even tell that there was bacon on it) The professionalism was lacking especially when the manager used her gloves to dig in my burger and tried to give it back to me .I tried to trade it for a three piece egg roll and the manger refused and gave me two .She didn't even change her gloves when she brought her order to me outside. Won't be coming here again yuck ???
Atmosphere: 1
Food: 1
Service: 1
Keisha Skullz
I asked for a MINT oreo milkshake, they gave me a regular oreo milkshake then when I asked them for a MINT oreo milkshake they just put a little bit of mint on top of the same milkshake, horrible service.
Atmosphere: 1
Food: 1
Service: 1
chris romero
It's just Jack in the box.you been to one you seen them
Atmosphere: 3
Food: 4
Service: 4
doh gaming
I waited 20 minutes to be helped at the front counter. There was a line in the drive thru but there was only one girl working. There was another girl in the back but she seemed to be too entertained on her phone. When I finally got her attention, she gave me an attitude and was rushing me while taking my order, will never return here!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Ultimate Cheeseburger, Burger
Maribel Ochoa
Order a bacon burger number 8 from the Menu but when i get to My house find out that My burger don't have any bacon on
Atmosphere: 1
Food: 1
Service: 1
Citlalli Hernandez
The food was good but I ordered the smaller ones and they gave me the large ones.
Atmosphere: 5
Food: 5
Service: 4
Stu M.
Wouldn't let my six-year-old daughter use the bathroom. "It's only for customers." Ridiculous.
Went through the drive through on Sunday morning. Ordered a breakfast jack combo with sausage and a big platter for my son. When I got home I had ham breakfast Jack, my hash browns were cold and my son's platter was swimming in grease at the bottom. I had to go back to get my sausage Jack. This seems to be a reoccurring theme of incorrect food or missing items. I need to stop coming to this location.
Michael Saner
Service was okay except for the individual working counter was very unfriendly.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Fries, Burger
Alice Neko-Kyuketsuki
Was really hungry so came by here to get a lot of food for myself lol. #7 med with water, 3 yummy egg rolls and a #5 sandwich only. The cashier Mia in training was great. Thank you will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Alcus Bill jr
Ordered the Bacon ultimate cheese burger meal and two tacos. The burger was small that was disappointing cost more and everything is getting smaller. Also the young man at the drive thru window handed me my bag and said that's it as I looked in the bag he forgot to put my tacos in the bag so he grab them a just handed them to me while breaking one of the taco shell.
Atmosphere: 4
Food: 3
Service: 3
Alexia Gonzalez
Mariam is VERY RUDE and UNPROFESSIONAL!! She got mad and said many bad words which I can’t say on here and she also flipped my husband off as he was driving away all over a question he asked. I don’t know if she was in a bad mood or her husband cheated on her but she needs to calm herself down before someone puts her in her place. MANAGER PLEASE take care of this kind of cashiers because this business will go down if people like her continue working here.
On our way home to Folsom from Alameda, my husband & I were famished. We used the mobile app to find the closest Jack In The Box near where we were on the 80. We ordered our food on the app, paid & it said it would be ready in 7 mins.WELL...Waze took us for a damn goose hunt all the way to the El Sobrante location! Once we realized it was the wrong location, we drove as quickly as we could to the correct location where our food was waiting. I assumed it was going to be cold-lukewarm at best...but nope! I assumed wrong! Our food was piping hot like it had just been made! When we pulled up, the Super friendly employee "Helen" greeted us & said " I was wondering Where you guys were!" My husband asked if we could pay for a milkshake but unfortunately their machine was down. So what does Helen do?! She offers us a free drink to make it right! So so sweet! 5/5 stars= hot food, tasty food, fast service & extraordinary customer service! Thanks Helen!
Atmosphere: 5
Food: 5
Service: 5
Paid for food I never gotOrdered a shake on the app. When we got to the window, we were informed that there were no shakes, and we could get a soda instead. I didn't want a soda, so I asked for a refund. The worker said only managers can issue refunds, and there was no manager in the restaurant.So I paid like $6 for nothing, thanks.
Atmosphere: 1
Service: 1
Typical Jack In The Box/fast food experience.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sourdough Jack, Ultimate Cheeseburger, Bacon Ultimate, Breakfast Sandwich, Two Tacos
The manager is rude . I ordered a buttery jack and it looked absolutely disgusting. ( Couldn't even tell that there was bacon on it) The professionalism was lacking especially when the manager used her gloves to dig in my burger and tried to give it back to me .I tried to trade it for a three piece egg roll and the manger refused and gave me two .She didn't even change her gloves when she brought her order to me outside. Won't be coming here again yuck ???
Atmosphere: 1
Food: 1
Service: 1
I asked for a MINT oreo milkshake, they gave me a regular oreo milkshake then when I asked them for a MINT oreo milkshake they just put a little bit of mint on top of the same milkshake, horrible service.
Atmosphere: 1
Food: 1
Service: 1
It's just Jack in the box.you been to one you seen them
Atmosphere: 3
Food: 4
Service: 4
I waited 20 minutes to be helped at the front counter. There was a line in the drive thru but there was only one girl working. There was another girl in the back but she seemed to be too entertained on her phone. When I finally got her attention, she gave me an attitude and was rushing me while taking my order, will never return here!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Ultimate Cheeseburger, Burger
Order a bacon burger number 8 from the Menu but when i get to My house find out that My burger don't have any bacon on
Atmosphere: 1
Food: 1
Service: 1
The food was good but I ordered the smaller ones and they gave me the large ones.
Atmosphere: 5
Food: 5
Service: 4
Wouldn't let my six-year-old daughter use the bathroom. "It's only for customers." Ridiculous.
Restaurantji Recommends
Went through the drive through on Sunday morning. Ordered a breakfast jack combo with sausage and a big platter for my son. When I got home I had ham breakfast Jack, my hash browns were cold and my son's platter was swimming in grease at the bottom. I had to go back to get my sausage Jack. This seems to be a reoccurring theme of incorrect food or missing items. I need to stop coming to this location.
Service was okay except for the individual working counter was very unfriendly.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: French Fries, Burger
Was really hungry so came by here to get a lot of food for myself lol. #7 med with water, 3 yummy egg rolls and a #5 sandwich only. The cashier Mia in training was great. Thank you will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Ordered the Bacon ultimate cheese burger meal and two tacos. The burger was small that was disappointing cost more and everything is getting smaller. Also the young man at the drive thru window handed me my bag and said that's it as I looked in the bag he forgot to put my tacos in the bag so he grab them a just handed them to me while breaking one of the taco shell.
Atmosphere: 4
Food: 3
Service: 3
Mariam is VERY RUDE and UNPROFESSIONAL!! She got mad and said many bad words which I can’t say on here and she also flipped my husband off as he was driving away all over a question he asked. I don’t know if she was in a bad mood or her husband cheated on her but she needs to calm herself down before someone puts her in her place. MANAGER PLEASE take care of this kind of cashiers because this business will go down if people like her continue working here.
Atmosphere: 1
Food: 4
Service: 1