I asked for food to eat there after he tied me up he told him what the bathroom code was but he didn't give it to me he told me that the guy was going to open it and he made me wait about 5 minutes for him to open the bathroom for me
Atmosphere: 3
Food: 3
Service: 2
D RUIZ
Food was good service good had no issues with my order
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 16pc Family Meal
Maria Hernandez
Today, Tuesday, 9/4/2024, I ordered through the drive thru, I arrived at my workplace to eat, they didn't give me 2 salads ? terrible service
Guadalupe Camarena
This is the 3rd time that The workers don't put attention, last time They forgot the tortillas, and they gave me wrong order, this time I ordered a shrimp tostada (new) NOT SOUR CREAM, and they don't care they put sour cream. Very bad service ?
Atmosphere: 1
Food: 3
Service: 1
Zapata 4T
El peor local del sur de California..nunca tienen pollo listo siempre tienes que esperar hasta 40 minutosParking: The worst
Recommended dishes: Guacamole
GERARDO RUÌZ
Good place to
Atmosphere: 4
Food: 4
Service: 4
Ignacio Alvarado
Great food, but they need to work more on customer service.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pollo Loco
Pedro M.
I love this food! Customer service is always great! This store is amazing! The crew is always friendly
Joe P.
Got a two piece breast and wing well more like half a stepped on breast looks more like a thigh Christ is inflation that bad or did someone take a bite then serve me this definitely never going back
Kathy W.
Very poor customer service. The night manager is very rude to customers on two separate visits. Will never return to this location.
Customer service was off today. Not sure if the staff was just on party mood or
Atmosphere: 2
Food: 5
Service: 2
Kathy Wilson
Aristo was a manager on 12/2/2023 at around 4:00 PM. I was a customer waiting for my food. They messed up my order. Someone was waiting for the bathroom and 3 different employees had told the lady she needed to leave as they said she had been in the bathroom for 30 minutes. Aristo was one of the people that talked to her and told her she needed to leave. The lady said I have blood coming out of me you will have to wait. Everyone in the restaurant heard Aristo talking to the lady and the lady talking back. Five minutes later the man with his family at the table by the South Harbor Blvd corner of the business told the man waiting he needed to knock on the door and keep knocking. The customer that was waiting for a non customer in the bathroom answered him back that the employees had already been knocking for 30 minutes. Aristo came out and yelled at the customer waiting for the bathroom that he needed to leave or he was going to call security, as he could not have anyone disrupting his restaurant. That is funny as the Manager was louder than the customer at the table next to me or the customer waiting for 30 minutes for the person in the bathroom that was not a customer. The customer told the manager that Orange county health code required them to not limit the customers to one bathroom per the number of seats in the restroom. The manager told the customer he did not care. The customer told him he would contact Orange county health Monday morning. The manager, laughing, answered I do not care as I am not working Monday. I am shocked at a young manager with clearly no training in management skills making these mistakes. The customer should clearly file a discrimination suite as the Spanish kid was clear he did not like the caucasian customer. The customer went over and picked up his food from his table and told him to make it to go. The manager laughed after the paying customer left. The customer should contact an attorney first thing Monday morning as the paying customer was in the right. This location needs to be retrained.
Atmosphere: 1
Service: 1
margarita f.
Ordered chicken avocado tacos and got chicken onion tacos. Ordered 4pc meal with all chicken legs, after she confirmed she can do all 4 legs they gave me 2 legs and 2 thighs. Ordered a chicken chipotle burrito with no cabbage and got a COLD chicken chipotle burrito with cabbage. The burrito looked like it was pre-made and had been sitting for a while. Also no salsas after I requested them and no chips on the combo were given. Horrible experience.
Raul N.
I been coming here for years . A lot of the old management has always been rude and bad with the over all service . I noticed they have brought a new manager in in the day and honestly amazing customer service . The food is better prepared and even the salsa taste better . Very friendly and I'm glad pollo loco made this change love coming here for my lunch
Jared L.
I came in yesterday to get the new stuffed quesadillas and they were really good ! The lady taking my order was also really helpful and they made sure I had salsas with my food. The beef quesadilla is probably the best thing on the menu
I asked for food to eat there after he tied me up he told him what the bathroom code was but he didn't give it to me he told me that the guy was going to open it and he made me wait about 5 minutes for him to open the bathroom for me
Atmosphere: 3
Food: 3
Service: 2
Food was good service good had no issues with my order
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 16pc Family Meal
Today, Tuesday, 9/4/2024, I ordered through the drive thru, I arrived at my workplace to eat, they didn't give me 2 salads ? terrible service
This is the 3rd time that The workers don't put attention, last time They forgot the tortillas, and they gave me wrong order, this time I ordered a shrimp tostada (new) NOT SOUR CREAM, and they don't care they put sour cream. Very bad service ?
Atmosphere: 1
Food: 3
Service: 1
El peor local del sur de California..nunca tienen pollo listo siempre tienes que esperar hasta 40 minutosParking: The worst
Recommended dishes: Guacamole
Good place to
Atmosphere: 4
Food: 4
Service: 4
Great food, but they need to work more on customer service.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pollo Loco
I love this food! Customer service is always great! This store is amazing! The crew is always friendly
Got a two piece breast and wing well more like half a stepped on breast looks more like a thigh Christ is inflation that bad or did someone take a bite then serve me this definitely never going back
Very poor customer service. The night manager is very rude to customers on two separate visits. Will never return to this location.
Restaurantji Recommends
Customer service was off today. Not sure if the staff was just on party mood or
Atmosphere: 2
Food: 5
Service: 2
Aristo was a manager on 12/2/2023 at around 4:00 PM. I was a customer waiting for my food. They messed up my order. Someone was waiting for the bathroom and 3 different employees had told the lady she needed to leave as they said she had been in the bathroom for 30 minutes. Aristo was one of the people that talked to her and told her she needed to leave. The lady said I have blood coming out of me you will have to wait. Everyone in the restaurant heard Aristo talking to the lady and the lady talking back. Five minutes later the man with his family at the table by the South Harbor Blvd corner of the business told the man waiting he needed to knock on the door and keep knocking. The customer that was waiting for a non customer in the bathroom answered him back that the employees had already been knocking for 30 minutes. Aristo came out and yelled at the customer waiting for the bathroom that he needed to leave or he was going to call security, as he could not have anyone disrupting his restaurant. That is funny as the Manager was louder than the customer at the table next to me or the customer waiting for 30 minutes for the person in the bathroom that was not a customer. The customer told the manager that Orange county health code required them to not limit the customers to one bathroom per the number of seats in the restroom. The manager told the customer he did not care. The customer told him he would contact Orange county health Monday morning. The manager, laughing, answered I do not care as I am not working Monday. I am shocked at a young manager with clearly no training in management skills making these mistakes. The customer should clearly file a discrimination suite as the Spanish kid was clear he did not like the caucasian customer. The customer went over and picked up his food from his table and told him to make it to go. The manager laughed after the paying customer left. The customer should contact an attorney first thing Monday morning as the paying customer was in the right. This location needs to be retrained.
Atmosphere: 1
Service: 1
Ordered chicken avocado tacos and got chicken onion tacos. Ordered 4pc meal with all chicken legs, after she confirmed she can do all 4 legs they gave me 2 legs and 2 thighs. Ordered a chicken chipotle burrito with no cabbage and got a COLD chicken chipotle burrito with cabbage. The burrito looked like it was pre-made and had been sitting for a while. Also no salsas after I requested them and no chips on the combo were given. Horrible experience.
I been coming here for years . A lot of the old management has always been rude and bad with the over all service . I noticed they have brought a new manager in in the day and honestly amazing customer service . The food is better prepared and even the salsa taste better . Very friendly and I'm glad pollo loco made this change love coming here for my lunch
I came in yesterday to get the new stuffed quesadillas and they were really good ! The lady taking my order was also really helpful and they made sure I had salsas with my food. The beef quesadilla is probably the best thing on the menu