I went shopping around 2 in the afternoon. The manager is a very despotic person. I think they have to have friendly people for fast food restaurants. I always went to that place but I won't go there anymore because of the staff they have.
Atmosphere: 1
Food: 2
Service: 1
Camila Andrea Cardona
What bad service, yesterday I went on the night shift and a lady treated me extremely badly, what horror such bad service, and the tissue was all wet.
Atmosphere: 1
Food: 1
Service: 1
Maira Bellorin
How sad that people today do not respect customers, in addition to that they are so impatient, because in this branch of food and in such a large company they hire so many people without experience (with no desire to serve), Thank you for your attention and I hope to see better customer service
Atmosphere: 1
Food: 1
Service: 1
Alexandra Montoya
Aside from the fact that the place was flooded, the customer service is terrible, how is it possible that you work in this field?and you don't know how to serve, nor have patience, I would understand if the place was full, but being empty, it is a lack of respect, I hope I never meet people like this again, thank you very much for your attention.
Atmosphere: 1
Food: 5
Service: 1
ariivqx
They got my order wrong
Cristy G
This review is from last month. January 22, 2024 I placed my order on the app and it was supposed to be ready by 11:32am. This was during the week we had really bad rain. So I went through the drive thru and asked if the order was ready. The lady in the speaker rudely told me they had multiple orders and mine wasn’t ready yet and that it was for in-store pick up. No problem, I drove around, parked and waited 10 minutes to walk inside to pick up my order.When I walked inside I saw a lady standing at the register and asked if my order was ready. She had my order but asked for my license. I was confused since this is the first time a fast food restaurant ask for a license for an order that was placed on the app and was less than $5. I had left my wallet in the car I didn’t want to walk out side in the rain so I asked her if I could just show her the app it has my name and order number. She said NO I need your license to see your name. All the conversation is on the video. I kindly told her to eat it and enjoy the food herself and walked out.Contacted KFC customer service and deleted the KFC app from my phone and have not gone back to this restaurant or any other KFC as I find this very unpleasant, unacceptable, disrespectful to all customers to be asked for a license or a legal document to pick up a $5 order. If it was a $20, $50 or $100 order I get it but ask for a license for a $5 order???Keep the food, keep the same ugly attitude towards customers and lose clients. There are plenty of options and better food in the area than this KFC. Pay attention to all the reviews on here clearly not only do they have bad customer service but the food quality is also as bad.
Atmosphere: 1
Food: 1
Service: 1
Osimo 87
I order a family meal for dinner on February 8th, when I went to pickup it wasn't ready and they told me to way for another 35 min, which I didn't agree, I told them to cancel my order and they told me to cancel online, I couldn't do it so I call their customer service and cancel the order is been a week and they haven't give me my money back, I called 4 times already and I keep getting the same answer over and over again, that somebody will contact me over the phone and email me once my refund is issued, horrible customer service from store and corporate. Won't be coming back again.
Atmosphere: 1
Food: 3
Service: 1
Lucho T
Very bad personal service, not
Atmosphere: 3
Food: 4
Service: 1
Brenda Rodriguez
Just left there was there 3 hours before they closed. Kindly asked for a family meal. Lady straight out said we only have leg and thigh. I asked i dont mind waiting for breast ect how long is the wait? She was like were not cooking anynore. I was like ok ill try a diff place. They just lost on $60 plus dollars oh well.
Atmosphere: 1
Food: 1
Service: 1
Maria Guerrero
They always take too long to get the orders out because if the chicken is already cooked it only needs to be heated and there are several employees and not one is made of all of them. &(
I go here all the time. Usually they are very good but today they were awful.
Atmosphere: 1
Food: 5
Service: 1
Juan G.
Soda machine is gross! Black mold all over the machine, even where the ice is dispensed .The machine has this white crusty stuff growing out of it. Someone needs to clean it desperately!!
Atmosphere: 1
Food: 1
Service: 1
danis ileana salazar perez
They lack staff, the service is very
Atmosphere: 3
Food: 5
Service: 3
Bradley Oland
I have always received great service whenever I visit this KFC.
I went shopping around 2 in the afternoon. The manager is a very despotic person. I think they have to have friendly people for fast food restaurants. I always went to that place but I won't go there anymore because of the staff they have.
Atmosphere: 1
Food: 2
Service: 1
What bad service, yesterday I went on the night shift and a lady treated me extremely badly, what horror such bad service, and the tissue was all wet.
Atmosphere: 1
Food: 1
Service: 1
How sad that people today do not respect customers, in addition to that they are so impatient, because in this branch of food and in such a large company they hire so many people without experience (with no desire to serve), Thank you for your attention and I hope to see better customer service
Atmosphere: 1
Food: 1
Service: 1
Aside from the fact that the place was flooded, the customer service is terrible, how is it possible that you work in this field?and you don't know how to serve, nor have patience, I would understand if the place was full, but being empty, it is a lack of respect, I hope I never meet people like this again, thank you very much for your attention.
Atmosphere: 1
Food: 5
Service: 1
They got my order wrong
This review is from last month. January 22, 2024 I placed my order on the app and it was supposed to be ready by 11:32am. This was during the week we had really bad rain. So I went through the drive thru and asked if the order was ready. The lady in the speaker rudely told me they had multiple orders and mine wasn’t ready yet and that it was for in-store pick up. No problem, I drove around, parked and waited 10 minutes to walk inside to pick up my order.When I walked inside I saw a lady standing at the register and asked if my order was ready. She had my order but asked for my license. I was confused since this is the first time a fast food restaurant ask for a license for an order that was placed on the app and was less than $5. I had left my wallet in the car I didn’t want to walk out side in the rain so I asked her if I could just show her the app it has my name and order number. She said NO I need your license to see your name. All the conversation is on the video. I kindly told her to eat it and enjoy the food herself and walked out.Contacted KFC customer service and deleted the KFC app from my phone and have not gone back to this restaurant or any other KFC as I find this very unpleasant, unacceptable, disrespectful to all customers to be asked for a license or a legal document to pick up a $5 order. If it was a $20, $50 or $100 order I get it but ask for a license for a $5 order???Keep the food, keep the same ugly attitude towards customers and lose clients. There are plenty of options and better food in the area than this KFC. Pay attention to all the reviews on here clearly not only do they have bad customer service but the food quality is also as bad.
Atmosphere: 1
Food: 1
Service: 1
I order a family meal for dinner on February 8th, when I went to pickup it wasn't ready and they told me to way for another 35 min, which I didn't agree, I told them to cancel my order and they told me to cancel online, I couldn't do it so I call their customer service and cancel the order is been a week and they haven't give me my money back, I called 4 times already and I keep getting the same answer over and over again, that somebody will contact me over the phone and email me once my refund is issued, horrible customer service from store and corporate. Won't be coming back again.
Atmosphere: 1
Food: 3
Service: 1
Very bad personal service, not
Atmosphere: 3
Food: 4
Service: 1
Just left there was there 3 hours before they closed. Kindly asked for a family meal. Lady straight out said we only have leg and thigh. I asked i dont mind waiting for breast ect how long is the wait? She was like were not cooking anynore. I was like ok ill try a diff place. They just lost on $60 plus dollars oh well.
Atmosphere: 1
Food: 1
Service: 1
They always take too long to get the orders out because if the chicken is already cooked it only needs to be heated and there are several employees and not one is made of all of them. &(
Restaurantji Recommends
Chicken was greasy and gross....
Atmosphere: 3
Food: 1
Service: 3
I go here all the time. Usually they are very good but today they were awful.
Atmosphere: 1
Food: 5
Service: 1
Soda machine is gross! Black mold all over the machine, even where the ice is dispensed .The machine has this white crusty stuff growing out of it. Someone needs to clean it desperately!!
Atmosphere: 1
Food: 1
Service: 1
They lack staff, the service is very
Atmosphere: 3
Food: 5
Service: 3
I have always received great service whenever I visit this KFC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Tenders Flavor Meal