It was very congested and confusing, as the people taking our orders were all over the place and we didn't understand the process. Then we got to the part where the order is recieved and someone took our order their. But for a minute, I was wondering if we were gonna get attended.
Atmosphere: 2
Food: 5
Service: 3
Jesus Soucre
.. very good ..
Atmosphere: 4
Food: 5
Service: 5
Alissa Mullen
Terribly slow drive through. Have never experienced it been so slow, even during rush hour. One must assume management is absent. Mon at 4:45-5:15
Atmosphere: 1
Service: 1
James Bell
This is a well run operation. Compared to most places. It's worth going there even with a short wait time in the drive-through.Parking: The number of spaces that can be used to go inside the restaurant is limited. Most of the parking lot space is used for the drive thru, which is 3 lanes. Exiting this lot can definitely be difficult because of the traffic flow on State St.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
Fernando Vergara
The fries were cold.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Grilled Chicken
Effrain M.
The new cashier here is untrained. I had a female cashier and she was so rushing. She asked for what you want and then if you want to think for a second, she will ask you 2 twice or more to repeatedly rush you. Then at the end she dropped the number tag in front of me and won't offer to give me the receipt. I had to ask for the receipt, what is funny is that the receipt said the cashier is Kevin? Well unless the lady's name is Kevin!
Margaret Niehaus
Loved the fresh flowers on each table. Delicious market salad.
Atmosphere: 5
Food: 5
Service: 5
Ace Tate
I really don’t get what people like about this. I even went back to try it a few more times. Yes the chicken is better quality. However, their plain chicken sandwich tastes like my public school cafeteria’s chicken sandwich just with thicker better chicken. Their spicy pimento sandwich was better. But their nuggets and strips were horrible. The lemonade with andded star berry syrup just had a sludge of strawberry at bottom - not stirred at all. Overall, dry - uninspired, unimpressive. Also, when you use their app, it saves no time. Still have to wait in that awful 3-4 lane wide catastrophe of a logistics plan.
Atmosphere: 1
Food: 3
Service: 1
Skylar Wagner
The food is good. But it literally has so many chemicals added into the chicken. As well as I got the larger fries and it added $3 more and it was like 5 fries more.
The foods decent and it comes out pretty quickly. Kind of over priced. I mean I wish at least the combos were like reasonable or something.
Richie D.
This Chick-fil-a needs to learn from its competitor In-N-Out. Their new drive thru process is smooth and efficient, whereas this recently updated drive thru is worse than before. The only difference is they added a third line and then parking spaces to wait. It’s luck of the draw; if you choose to fill in the wrong line, you’ll wait forever while everyone else’s food is being made. The staff wasn’t friendly, not apologetic for the wait.Once I received my meal, the fries were cold and chicken club sandwich was nothing special. Even as a club with bacon and cheese it’s basic with not much flavor.Based on this, I don’t plan on returning.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chick-Fil-A Grilled Chicken Club Sandwich
Chelsea C.
Absolutely loveee chick fil a, fried chicken sandwhich? What's there not to love. Service is always 10/10So happy they've finally figured out the parking lot on upper state street.
Jon R.
Chik-fil-A Santa Barbara is one of my favorite spots to grab food when I'm on the run. The food is always cooked to the same great standard at any of the other Chik-fil-A restaurants I've been too. You can't beat their spicy chicken sandwich! The staff is always friendly and quick to serve your meal. They even expanded their drive through to meet the need of the customers. Inside, the place is always clean and kept up.Keep up the great work!
Richie D.
This Chick-fil-a needs to learn from its competitor In-N-Out. Their new drive thru process is smooth and efficient, whereas this recently updated drive thru is worse than before. The only difference is they added a third line and then parking spaces to wait. It's luck of the draw; if you choose to fill in the wrong line, you'll wait forever while everyone else's food is being made. The staff wasn't friendly, not apologetic for the wait.Once I received my meal, the fries were cold and chicken club sandwich was nothing special. Even as a club with bacon and cheese it's basic with not much flavor.Based on this, I don't plan on returning.
It was very congested and confusing, as the people taking our orders were all over the place and we didn't understand the process. Then we got to the part where the order is recieved and someone took our order their. But for a minute, I was wondering if we were gonna get attended.
Atmosphere: 2
Food: 5
Service: 3
.. very good ..
Atmosphere: 4
Food: 5
Service: 5
Terribly slow drive through. Have never experienced it been so slow, even during rush hour. One must assume management is absent. Mon at 4:45-5:15
Atmosphere: 1
Service: 1
This is a well run operation. Compared to most places. It's worth going there even with a short wait time in the drive-through.Parking: The number of spaces that can be used to go inside the restaurant is limited. Most of the parking lot space is used for the drive thru, which is 3 lanes. Exiting this lot can definitely be difficult because of the traffic flow on State St.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
The fries were cold.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Grilled Chicken
The new cashier here is untrained. I had a female cashier and she was so rushing. She asked for what you want and then if you want to think for a second, she will ask you 2 twice or more to repeatedly rush you. Then at the end she dropped the number tag in front of me and won't offer to give me the receipt. I had to ask for the receipt, what is funny is that the receipt said the cashier is Kevin? Well unless the lady's name is Kevin!
Loved the fresh flowers on each table. Delicious market salad.
Atmosphere: 5
Food: 5
Service: 5
I really don’t get what people like about this. I even went back to try it a few more times. Yes the chicken is better quality. However, their plain chicken sandwich tastes like my public school cafeteria’s chicken sandwich just with thicker better chicken. Their spicy pimento sandwich was better. But their nuggets and strips were horrible. The lemonade with andded star berry syrup just had a sludge of strawberry at bottom - not stirred at all. Overall, dry - uninspired, unimpressive. Also, when you use their app, it saves no time. Still have to wait in that awful 3-4 lane wide catastrophe of a logistics plan.
Atmosphere: 1
Food: 3
Service: 1
The food is good. But it literally has so many chemicals added into the chicken. As well as I got the larger fries and it added $3 more and it was like 5 fries more.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chicken Nuggets
Besides the traffic issue, I was surprised by their menu options. It was my first time, and I was pleasantly pleased.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
The foods decent and it comes out pretty quickly. Kind of over priced. I mean I wish at least the combos were like reasonable or something.
This Chick-fil-a needs to learn from its competitor In-N-Out. Their new drive thru process is smooth and efficient, whereas this recently updated drive thru is worse than before. The only difference is they added a third line and then parking spaces to wait. It’s luck of the draw; if you choose to fill in the wrong line, you’ll wait forever while everyone else’s food is being made. The staff wasn’t friendly, not apologetic for the wait.Once I received my meal, the fries were cold and chicken club sandwich was nothing special. Even as a club with bacon and cheese it’s basic with not much flavor.Based on this, I don’t plan on returning.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chick-Fil-A Grilled Chicken Club Sandwich
Absolutely loveee chick fil a, fried chicken sandwhich? What's there not to love. Service is always 10/10So happy they've finally figured out the parking lot on upper state street.
Chik-fil-A Santa Barbara is one of my favorite spots to grab food when I'm on the run. The food is always cooked to the same great standard at any of the other Chik-fil-A restaurants I've been too. You can't beat their spicy chicken sandwich! The staff is always friendly and quick to serve your meal. They even expanded their drive through to meet the need of the customers. Inside, the place is always clean and kept up.Keep up the great work!
This Chick-fil-a needs to learn from its competitor In-N-Out. Their new drive thru process is smooth and efficient, whereas this recently updated drive thru is worse than before. The only difference is they added a third line and then parking spaces to wait. It's luck of the draw; if you choose to fill in the wrong line, you'll wait forever while everyone else's food is being made. The staff wasn't friendly, not apologetic for the wait.Once I received my meal, the fries were cold and chicken club sandwich was nothing special. Even as a club with bacon and cheese it's basic with not much flavor.Based on this, I don't plan on returning.