Carl’s Jr.

270 Saratoga Ave, Santa Clara
(408) 243-1234

Recent Reviews

Walker Pennington

They don't serve coffee anymore past 11am anymore, it seems? So I guess I gotta get my lunches somewhere else because people need coffee to keep going ?Parking: Lots of parking, it shares a huge lot with a grocery store.Wheelchair accessibility: Easy to enter with wheelchair.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Star Cheese Hamburger, Grilled Cheese Breakfast Sandwich Combo, The Big Carl

Rick Gaeta

Paid for food & delivery on the app? Order was canceled and failed to answer phones or take any responsibility after basically stealing my $28 dollars. I even left a note for the manager to call me to discuss my refund? NOTHING. At this rate this place will be out of business very very soon!

Atmosphere: 1

Food: 1

Service: 1

Trianon Alex

The food was hot and made right when I ordered it,and the place and kitchen where spotless .

Atmosphere: 5

Food: 4

Service: 3

Stephen Rendon

i dont know exactly when, summer 2023. just a simple lunch and its just another chained fast food joint. nothing bad and nothing great.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Western Bacon Cheeseburger Combo

JR McKee

Unfortunately this Carl's Jr has gone way downhill. There used to be a friendly, safe, comforting feeling here, but no more. No more salt and pepper shakers on the tables, no napkins to be found anywhere, it's dark, dim and it's got a cold feeling and strange "on death row" vibe.As we're standing in line waiting to order a customer came up to complain that there was no syrup in the Dr. Pepper for the soda machine. After standing in line for 10/ish minutes, I ordered what I thought was the posted menu price for the bacon guacamole burger of $14. The cashier asked me, did I want a medium or large, I said medium assuming that was the smallest size. The price rang up at $16 plus per combo instead of the $14 shown on the menu. When I questioned her she said "oh the $14 is for the small" which she never offered, so there was some bait and switch situation going on that just felt dirty. The post the small price on the menu board and ask if you want medium or large, very deceptive. OK, so the experience is going from weird and cold to now I'm extremely turned off as if I had been lied to, it simply wasn't right. As if the cold, dreary depressing environment isn't bad enough, other customers are complaining about the soda machine not working right, getting cheated at the counter, now, my bacon guacamole burger is flat and lifeless, unlike Carls Jr burgers of days gone by. Check out the picture I posted, it doesn't look anything like the picture featured on the menu, talk about a let down. OK, so I head over and yes, the syrup levels on the soda machine were very low so it was almost as if we were drinking plain soda water across the board on the three different sodas I tried (I'm a mixer). The whole experience was just so very disappointing at this location, and nowhere near the standard it should be and I'm accustomed to for Carls Jr.I'm sure this restaurant is struggling after covid, but $16 for a combo that was advertised at $14, wasn't good, watered down soda and deceptive sales practices is a SURE WAY TO CLOSE A BUSINESS and turn customers away. There's a reason this location is doing poorly, and somebody clearly doesn't care.Unfortunately I won't be coming back here again.....disapointed to say the least. Caveat Emptor, be ware...

Atmosphere: 1

Food: 1

Service: 1

SYPH Lau

Just bought the Fund Raiser book last week, and today tried to use it, was told their computer will not accept it. What a joke.

Life Inbound

Came her for breakfast around 9:30 am. Was really craving a breakfast sandwich. Other fast food breakfast sandwiches always give me a stomach ache. Food came out nice and hot. Coffee was at a good temperature, not too hot but not luke warm either. Enough to drink in gulps. The lady up front who took my order was super nice. Didn't catch her name, but whoever worked cashier on the day i posted this in the AM. Thank you ?

Atmosphere: 5

Food: 5

Service: 5

Sunil R.

I had not had Carl's in a while and enjoyed the simple nuggets and waffle fries meal. It was a quick in and out which I appreciate.

Art G.

I placed an order using the app. Once we got here the lady at the front taking order gave us an attitude saying no order came through. I looked on my app and for some reason my order was canceled. I think she canceled my order. I asked her if my money would be returned immediately and she said yes. That was a lie. Also I planed on eating there, their floor was so sticky it was disgusting. I told her about it and all I got was an attitude from her. I'm never coming back to this location unless they get a new staff with a better attitude. I suggest nobody supports this location. The worst service ever...

Maria V.

Incredibly rude worker picked up the phone when we called to resolve an incorrect order. We were rudely told no and that we were incorrect. No attempt to help us resolve. The issue at this point isn't even receiving the wrong order, it's how absolutely rude the worker was. We understood that sometimes mistakes happen with food, but the rude tone and attitude was absolutely a choice and not a mistake. Horrible, don't order here.

Alexander Sokolov

this is not the first time I notice that the taste of french fries and nuggets is bitter. Please change your fryer oil more often.

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Famous Star with Cheese Combo

Mark Ellak

Burger place. I had a California classic burger. Good value. They have a variety of different burgers to choose from. Place is clean and orderly. Nostalgic advertising on the walls.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Western Bacon Cheeseburger

Andrew Ho

visited here for lunch february 23, 2023 thursday around noon, open signs "on" an employee in the kitchen, and all the doors were locked,initially when i walked up to the entrance an employee at the register waved me off "closed"just leave the kitchen open and i can make my own western bacon cheeseburger kind of like "self check out"

Alex Dvoretskiy

Pretty good for a fast food place. Got a healthy combo: orange justice, fries, chicken tenders.

Atmosphere: 5

Food: 5

Service: 5

Glendy Cordero

Very nice plCe,clean, pleasant time just needed some soft music

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