Ordered a giant cookie cake over the phone the day before NYE (which is my husband's birthday). I spoke to Virat on the phone who was incredibly patient and friendly when helping me create the cake. When he asked what time I wanted the cake ready for pickup, I asked him when he thought it would be less busy because of the holidays. I told him maybe the earliest time possible would be better since I was coming all the way from Gilroy and ideally would make it back before my son's naptime. Virat said, "Gilroy? I live there too! Let me see if I can bring the cake to you on my way home". Which he did!!! I mean, talk about amazing customer service. He saved me a long drive with a baby and I could not be more thankful. He was insanely sweet and wouldn't even let me tip him!! Virat, if you're reading this, you are awesome and my husband says thank you as well. He agrees- best customer service ever! He loved his cookie cake! Thank you for going above and beyond for us. We will always remember :)
Sheila Washington
Literally all undercooked, raw and
Food: 1
A J.
Incredibly expensive!!! $8 for six mini cookies? It's like the price of street drugs.
Dora C.
I stopped by to get a blue slushy and unfortunately it wasn't available, so I opted for a cherry one instead. The service was great! A friendly man with a good smile helped me at the register and I appreciate people who smile; it makes such a difference in the quality of service.
Mike M.
This is a great place to get a fun birthday cake for someone that loves cookies. They make a massive chocolate cookie cake. Called in the order and it was ready when they said. Everyone enjoyed the giant cookie. I am sure their smaller cookies are also good.
Quiara Monroy
It was absolutely to die for. My son and I loved it.
Elizabeth M.
My dad went and ordered a cake with piping on the whole top of the cake, what we got was a smooth top of icing instead. Very disappointed especially for it being a $50 cake.
Nick K.
The fiancé wanted a treat, so we walked over. They're conveniently located, which is why we went, but they're completely over priced and the employees always seem to come across like you're bothering them when you go to order. I'd you're in a lunch for a cookie and don't want to/can't go anywhere else, and don't care in the moment that the cookies are way too expensive for what you'll be paying, then fo for it.
Dean C.
2/18/23Mrs. Fields is one of those iconic fooderies (in my head anyway) that I can totally remember from my childhood as something I always coveted, mostly cause back then I couldn't have any thanks to my cheapass parents.I did eventually have some money to try them in my 20's, and it was such a nice feeling.Well, today, that feeling was dread. My 3yr old wanted cookies, so I got their minis to try. Ewwwwww. I mean, they were edible, but I'd rather have nearly anything at the supermarket instead. Well, he changed his mind and didn't want them, so I got back in line for a chocolate dough chocolate chip....Oh yeah that. So I waited, yes, 15min, FIFTEEN MINUTES, with one dude at the cashier and another family before me. 15min to get my minis.Then..... getting back in line for the 2nd round, another 5min for the dude in front of me.Cashier also would give your least favorite fast food restaurants' cashiers a run for your money for most i-dont-give-an-f attitude.1/5#santaclara #westsanjose #sanjose #cookie #cookieshop #mallstall #mallrestaurant #valleyfair
Jeff G.
This Mrs. Fields location is the best of the Best! It's always the highlight of our visit to Valley Fair Mall. We recently pre-ordered 7 dozen Chocolate Chip cookies to take to various folks and the communications from the store Manager, the quality of the cookies, and the wonderful customer service was A++. Looking forward to our next visit!!
Terrible service staff, speak rudely, don't care about customers. impolite verb
Alec
Birthday cookie cake turned out great!
Christine P.
Chocolate chip.. m&ms, macadamia cookies .. this is the spot! Cookies are always soft snd taste fresh baked . Definitely my go-to! One thing I would like management to note however is to remind employees to change their gloves. The person helping me today was using the same gloves hands to handle the payment and was about to grab my cookies with it !! Just alot of germs on that and I'm sure thats why the box of gloves is right on top for you to grab before getting customers food . I 've notice a lot of places in general who forget to change their gloves
Mark D.
We were craving cookies after a long walk around the mall. They have so many options to choose from! One of the deals they were having was buy 15 nibblers and get 10 FREE for $13.99. With so many options to choose from, we decided to try every flavor they have since we had to choose 25! Our favorites were the sugar butter, chocolate chip sugar butter with mnm's and double chocolate chip. I just love how they're bite size and easy to pop into your mouth. Also, they're so soft and chewy! That's all you can wish for, for a cookie. If I find myself back here at the mall, I will for sure grab some nibblers, especially if they have that deal again!
Bryanna L.
I ordered a heart shaped cookie in the flavor sugar butter for someone for Valentine's Day when I went to pick it up the receipt on the box said sugar butter so I didn't bother checking it since I was in a rush. I got home and it was the wrong flavor ! I called and try to get my money back the girl who answered the phone hung up and then when I called back she tried saying she didn't. She said her manager was going to call me which he eventually did he said he was going to look into it, give me a refund and call me back but he never did . Today current date is the 24 of February and I have yet to receive my refund I called again today and they said my manager would be in contact AGAIN. Ridiculous at this point .
Ordered a giant cookie cake over the phone the day before NYE (which is my husband's birthday). I spoke to Virat on the phone who was incredibly patient and friendly when helping me create the cake. When he asked what time I wanted the cake ready for pickup, I asked him when he thought it would be less busy because of the holidays. I told him maybe the earliest time possible would be better since I was coming all the way from Gilroy and ideally would make it back before my son's naptime. Virat said, "Gilroy? I live there too! Let me see if I can bring the cake to you on my way home". Which he did!!! I mean, talk about amazing customer service. He saved me a long drive with a baby and I could not be more thankful. He was insanely sweet and wouldn't even let me tip him!! Virat, if you're reading this, you are awesome and my husband says thank you as well. He agrees- best customer service ever! He loved his cookie cake! Thank you for going above and beyond for us. We will always remember :)
Literally all undercooked, raw and
Food: 1
Incredibly expensive!!! $8 for six mini cookies? It's like the price of street drugs.
I stopped by to get a blue slushy and unfortunately it wasn't available, so I opted for a cherry one instead. The service was great! A friendly man with a good smile helped me at the register and I appreciate people who smile; it makes such a difference in the quality of service.
This is a great place to get a fun birthday cake for someone that loves cookies. They make a massive chocolate cookie cake. Called in the order and it was ready when they said. Everyone enjoyed the giant cookie. I am sure their smaller cookies are also good.
It was absolutely to die for. My son and I loved it.
My dad went and ordered a cake with piping on the whole top of the cake, what we got was a smooth top of icing instead. Very disappointed especially for it being a $50 cake.
The fiancé wanted a treat, so we walked over. They're conveniently located, which is why we went, but they're completely over priced and the employees always seem to come across like you're bothering them when you go to order. I'd you're in a lunch for a cookie and don't want to/can't go anywhere else, and don't care in the moment that the cookies are way too expensive for what you'll be paying, then fo for it.
2/18/23Mrs. Fields is one of those iconic fooderies (in my head anyway) that I can totally remember from my childhood as something I always coveted, mostly cause back then I couldn't have any thanks to my cheapass parents.I did eventually have some money to try them in my 20's, and it was such a nice feeling.Well, today, that feeling was dread. My 3yr old wanted cookies, so I got their minis to try. Ewwwwww. I mean, they were edible, but I'd rather have nearly anything at the supermarket instead. Well, he changed his mind and didn't want them, so I got back in line for a chocolate dough chocolate chip....Oh yeah that. So I waited, yes, 15min, FIFTEEN MINUTES, with one dude at the cashier and another family before me. 15min to get my minis.Then..... getting back in line for the 2nd round, another 5min for the dude in front of me.Cashier also would give your least favorite fast food restaurants' cashiers a run for your money for most i-dont-give-an-f attitude.1/5#santaclara #westsanjose #sanjose #cookie #cookieshop #mallstall #mallrestaurant #valleyfair
This Mrs. Fields location is the best of the Best! It's always the highlight of our visit to Valley Fair Mall. We recently pre-ordered 7 dozen Chocolate Chip cookies to take to various folks and the communications from the store Manager, the quality of the cookies, and the wonderful customer service was A++. Looking forward to our next visit!!
Restaurantji Recommends
Terrible service staff, speak rudely, don't care about customers. impolite verb
Birthday cookie cake turned out great!
Chocolate chip.. m&ms, macadamia cookies .. this is the spot! Cookies are always soft snd taste fresh baked . Definitely my go-to! One thing I would like management to note however is to remind employees to change their gloves. The person helping me today was using the same gloves hands to handle the payment and was about to grab my cookies with it !! Just alot of germs on that and I'm sure thats why the box of gloves is right on top for you to grab before getting customers food . I 've notice a lot of places in general who forget to change their gloves
We were craving cookies after a long walk around the mall. They have so many options to choose from! One of the deals they were having was buy 15 nibblers and get 10 FREE for $13.99. With so many options to choose from, we decided to try every flavor they have since we had to choose 25! Our favorites were the sugar butter, chocolate chip sugar butter with mnm's and double chocolate chip. I just love how they're bite size and easy to pop into your mouth. Also, they're so soft and chewy! That's all you can wish for, for a cookie. If I find myself back here at the mall, I will for sure grab some nibblers, especially if they have that deal again!
I ordered a heart shaped cookie in the flavor sugar butter for someone for Valentine's Day when I went to pick it up the receipt on the box said sugar butter so I didn't bother checking it since I was in a rush. I got home and it was the wrong flavor ! I called and try to get my money back the girl who answered the phone hung up and then when I called back she tried saying she didn't. She said her manager was going to call me which he eventually did he said he was going to look into it, give me a refund and call me back but he never did . Today current date is the 24 of February and I have yet to receive my refund I called again today and they said my manager would be in contact AGAIN. Ridiculous at this point .