Loved the food great people always friendly nice hope this place stays high rated!
Kenyon Murphy
Don't know what happened in the last 6 months but the quality of the food has declined. They completely changed my once favorite boneless chicken bites for significantly smaller dryer bites damn near inedible. And the pizza was cold crust is not the same as well terrible. Never eating at papa jhons again.
Food: 1
Taylor Rasmussen
Had a problem with our order, and there was no one to talk to. Put on hold, and the call never went through. I drove to the store to talk to somebody and was told that since the order was placed on the app, there was nothing they could do.Whether it's the store itself or Papa John's is beside the point. The food was bad, and so was the service.
Atmosphere: 1
Food: 1
Service: 1
Zachary S.
While under new ownership there has been minor improvement but there are still big time problems that don't make someone want to come here. They don't allow carry out past 12am on Fridays and Saturdays and act as if Santa Clarita is homeless central which is one of the many excuses they give. The papa John's locations in the valley and la area don't stop serving carry out till 1am and even after that you can still pick up the order but you just got to call to place the order which isn't a super big deal. these other locations actually have to deal with real homeless people. From top to bottom every papa John's I've been to in the valley/LA are way better run then here unfortunately. Santa Clarita just can't seem to figure it out. There are of course other issues but this review is already long enough. If this wasn't my local pj's I would never come back.
Lance Iliev
I really don't like complaining. But after driving for around 7 hours with kids, a toddler crying, and a prangry wife (4 months pregnant, hungry, and not particularly comfortable after the long ride), something should be said since I can't even talk to anyone at the restaurant (being on hold for 30+ minutes).The positives: Papa John's usually had pretty good quality, and their garlic sauce is good.The negatives: Generally more expensive than the other major pizza chains. The app is terrible, doesn't show the status of your order.Over the last 20 years of ordering Papa John's off and on, today is my first ever bad experience with them. My family and I were away for the Christmas weekend, arriving home in the evening on Christmas day. On the way home, we decided to order pizza after learning that our local Papa John's was open. We havent ordered from them in about a year and a half since we have a cheaper go-to, but since they were open and their pizza is pretry decent, we decided to give them a go.We placed our order over an hour before we expected to arrive home, and picked delivery - we set the delivery time about 15 minutes after we were expected to be home. After driving for close to 7 hours, it would be nice to arrive home and have a hot meal show up soon after.About 5 minutes after our expected delivery time we called to check on our order status, and the automated system said our order was not ready yet. We them called them half an hour (30 minutes) after our order should have been delivered, and their employee apologized about being behind, and that our order would be out the door on 5 minutes, and arrive with 20 minutes or so, and would be hot.Our pizzas arrived over an hour late (60 minutes late). We ordered 4 pizzas - all 4 were cold. 2 of them were gluten free - one was pretry burnt, and the other was partially burnt. Our 2 regular pizzas were not made right - one of them only had a few toppings on half of the pizza, and the other pizza had the wrong toppings on them.Given that we were tired, we didn't care about getting the pizzas remade correctly. I still tried to reach out to them to tell them things weren't made correctly and to see if anything could be done. I understand it's Christmas day, they were probably short-staffed, and that they were busy. It still doesn't give an excuse to sacrifice quality.And definitely not an excuse to not pickup the phone. I tried calling from the time we got the pizza until after they were closed, which was for over an hour (60 minutes) just to have the phone picked up and hung up. Will be calling tomorrow, December 26th, to see if anything can be resolved.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Pizza
Cc Dd
Javier the cook was very very kind to us. He had the store very clean and very in order. His cook time was on point and the food was amazing. Javier we need more people like you in our restaurants. Thank you for allowing my children and I a wonderful experience at Papa Johns. I guess the new owners have what it takes to turn things around. Please go visit this place under new ownership. Sincerely Christina Calderon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pizza
Jasmine Coronado
Visited this location on 10/15/23 around 5:20 pm. The pizza was great and the new staff members were awesome. I will keep going back for great service like what I received that day!!Parking: Several spots in the parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Pal C
These guys do a great job. My pizza is always excellent and accurate. Friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Santa Clarita Store Manager
I LOVE THIS PLACE!!! Lopez was a huge help and always makes the best food everytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Garlic Knots, Brownie, Chicken Wings, Pizza, BBQ Chicken and Bacon, Double Bacon Six Cheese Pizza, Chicken and Veggie Pizza, Mediterranean Veggie Pizza, Chocolate Chip Cookie, Jalape
Ke B
Cheesesticks are a hit with the kids, and we like the works pizza is always good. Super friendly easy experience, food typically ready quick so I can be in and out.
What a difference ownership makes! Papa John’s is now my kid’s favorite and I have to agree.
Atmosphere: 5
Food: 5
Service: 5
Timothy Perez
Great customer service ALWAYS great food thank you again to Rafa and Lopez!
Atmosphere: 5
Food: 5
Service: 5
John
Great service. Pizza was as expected. Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Douglas B
Service has been really nice, much better than before. Also food is faster - we used to avoid busy nights but now seem faster. Always loved the pizza, now better service and speed!
Ruth K
Really great service. Very nice staff who took their time helping and the food was delicious. Had plenty of food and leftovers for a good price.
Loved the food great people always friendly nice hope this place stays high rated!
Don't know what happened in the last 6 months but the quality of the food has declined. They completely changed my once favorite boneless chicken bites for significantly smaller dryer bites damn near inedible. And the pizza was cold crust is not the same as well terrible. Never eating at papa jhons again.
Food: 1
Had a problem with our order, and there was no one to talk to. Put on hold, and the call never went through. I drove to the store to talk to somebody and was told that since the order was placed on the app, there was nothing they could do.Whether it's the store itself or Papa John's is beside the point. The food was bad, and so was the service.
Atmosphere: 1
Food: 1
Service: 1
While under new ownership there has been minor improvement but there are still big time problems that don't make someone want to come here. They don't allow carry out past 12am on Fridays and Saturdays and act as if Santa Clarita is homeless central which is one of the many excuses they give. The papa John's locations in the valley and la area don't stop serving carry out till 1am and even after that you can still pick up the order but you just got to call to place the order which isn't a super big deal. these other locations actually have to deal with real homeless people. From top to bottom every papa John's I've been to in the valley/LA are way better run then here unfortunately. Santa Clarita just can't seem to figure it out. There are of course other issues but this review is already long enough. If this wasn't my local pj's I would never come back.
I really don't like complaining. But after driving for around 7 hours with kids, a toddler crying, and a prangry wife (4 months pregnant, hungry, and not particularly comfortable after the long ride), something should be said since I can't even talk to anyone at the restaurant (being on hold for 30+ minutes).The positives: Papa John's usually had pretty good quality, and their garlic sauce is good.The negatives: Generally more expensive than the other major pizza chains. The app is terrible, doesn't show the status of your order.Over the last 20 years of ordering Papa John's off and on, today is my first ever bad experience with them. My family and I were away for the Christmas weekend, arriving home in the evening on Christmas day. On the way home, we decided to order pizza after learning that our local Papa John's was open. We havent ordered from them in about a year and a half since we have a cheaper go-to, but since they were open and their pizza is pretry decent, we decided to give them a go.We placed our order over an hour before we expected to arrive home, and picked delivery - we set the delivery time about 15 minutes after we were expected to be home. After driving for close to 7 hours, it would be nice to arrive home and have a hot meal show up soon after.About 5 minutes after our expected delivery time we called to check on our order status, and the automated system said our order was not ready yet. We them called them half an hour (30 minutes) after our order should have been delivered, and their employee apologized about being behind, and that our order would be out the door on 5 minutes, and arrive with 20 minutes or so, and would be hot.Our pizzas arrived over an hour late (60 minutes late). We ordered 4 pizzas - all 4 were cold. 2 of them were gluten free - one was pretry burnt, and the other was partially burnt. Our 2 regular pizzas were not made right - one of them only had a few toppings on half of the pizza, and the other pizza had the wrong toppings on them.Given that we were tired, we didn't care about getting the pizzas remade correctly. I still tried to reach out to them to tell them things weren't made correctly and to see if anything could be done. I understand it's Christmas day, they were probably short-staffed, and that they were busy. It still doesn't give an excuse to sacrifice quality.And definitely not an excuse to not pickup the phone. I tried calling from the time we got the pizza until after they were closed, which was for over an hour (60 minutes) just to have the phone picked up and hung up. Will be calling tomorrow, December 26th, to see if anything can be resolved.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Pizza
Javier the cook was very very kind to us. He had the store very clean and very in order. His cook time was on point and the food was amazing. Javier we need more people like you in our restaurants. Thank you for allowing my children and I a wonderful experience at Papa Johns. I guess the new owners have what it takes to turn things around. Please go visit this place under new ownership. Sincerely Christina Calderon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pizza
Visited this location on 10/15/23 around 5:20 pm. The pizza was great and the new staff members were awesome. I will keep going back for great service like what I received that day!!Parking: Several spots in the parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
These guys do a great job. My pizza is always excellent and accurate. Friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
I LOVE THIS PLACE!!! Lopez was a huge help and always makes the best food everytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Garlic Knots, Brownie, Chicken Wings, Pizza, BBQ Chicken and Bacon, Double Bacon Six Cheese Pizza, Chicken and Veggie Pizza, Mediterranean Veggie Pizza, Chocolate Chip Cookie, Jalape
Cheesesticks are a hit with the kids, and we like the works pizza is always good. Super friendly easy experience, food typically ready quick so I can be in and out.
Restaurantji Recommends
What a difference ownership makes! Papa John’s is now my kid’s favorite and I have to agree.
Atmosphere: 5
Food: 5
Service: 5
Great customer service ALWAYS great food thank you again to Rafa and Lopez!
Atmosphere: 5
Food: 5
Service: 5
Great service. Pizza was as expected. Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Service has been really nice, much better than before. Also food is faster - we used to avoid busy nights but now seem faster. Always loved the pizza, now better service and speed!
Really great service. Very nice staff who took their time helping and the food was delicious. Had plenty of food and leftovers for a good price.
Atmosphere: 5
Food: 5
Service: 5