Staff are good people the patrons on the other hand!
Atmosphere: 3
Service: 4
Bruce Pleat
Not sure how they can screw up the same order THREE times, charge me more each time, even charge for cups without a posted sign. Food was blah. Pizza toppings were bland. Couldn't turn on their heaters when it became cold. They deserved the $0 tip they received.
Food: 1
Service: 1
Moses “LOCAL408NATIVE” D
Tf yeah ?
Atmosphere: 5
Food: 5
Service: 5
Mr Hatfield
Everyone working here is great...Bianca is an All-Star!!Love the
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Wings
Felicia Marquez
It was
Atmosphere: 5
Food: 5
Service: 5
Delaina Lyons
The karaoke KJ did not have a new singer or singing a sing right after you already did protocol, which I found to be unfair as I was in the profession and ensured peoples turns. Food is alright. Typical bowling alley food it is just a better bar than most.
Atmosphere: 4
Food: 3
Service: 4
Review Time
I like karaoke and most people that visit. But….What is wrong with the bartenders AND barbacks (not karaoke tender) here?!?!?Not from here, but a multi time visitor and yes, a seasoned traveler.Consistently Rude-Rude-Rude and ruin my entire experience. I would totally get it if I was a SNOZZBERRY but, I am not. YUCK!
Atmosphere: 5
Food: 5
Service: 1
Tyhj P.
I really wish I could give 0 stars because this place doesn't deserve one. I have never been racially discriminated against so outright. Went in for a drink and Cindy asked for our ID with an attitude which honestly I didn't even care about but then she said she needed to verify they were real which is weird considering I've never had trouble anywhere else but I still just said okay. 10mins later she comes back and says I have to wait for security to come verify your IDs. At this point we have waited for longer than we should have with her just holding our IDs hostage , she didn't want to give the IDs back but we asked for them back and said we would just go to the arcade bar because we were tired of this. Once we got to the arcade, I was purchasing white claws after the cashier verified our ID as REAL but before the purchase was over (within 3mins) a security guard came up to us and said they had to check our IDs. That was fine because we understood it could have seemed like we were trying to avoid the ID check; we gave them to him and he verified they were REAL once again. However, he told us that we would have to leave the premises because the bartender Cindy said we made her uncomfortable and our attitudes weren't acceptable for the environment of the park. This is what really pissed me off because we literally had not said anything to Cindy other than "ok" and "we are tired of waiting, we will just go to the arcade bar." There was no attitude and never any disrespect towards her at all. I try to be respectful at all times when it comes to those in the service industry (even when I'm not happy with the service) because I am in the service industry as well so the fact that she lied like that really blew my mind. On top of this, they had 3 security officers follow us from the arcade all the way to our car which was blocks away as if we posed a threat. That was the most disrespectful thing to me. We are two petite women, even when they told us we had to leave, we kept it polite so the fact that you tried to paint us as these angry black women who were rude just really just shows me that it's not about how we acted but rather Cindy discriminating against us and lying so that we would get kicked out. She should be fired though I doubt that will happen. I highly recommend not going here. This was truly the worst experience.
Alicia Ann Green
This place is so much fun! I’m not a singer, but I did a backup dance for some of my friends. I was blown away by some of the talent. Even though some couldn’t carry a note, the atmosphere was welcoming and friendly. It’s a safe place to practice with and audience and make memories with colleagues and friends!
Atmosphere: 5
Food: 3
Service: 5
B O
The Latina working the bar discriminates against her people. She served white people a shot and a beer but refused me the same courtesy. I was the only person at the bar for hours and she wouldn't serve me.
Asked for a shot and a beer back and Latina working the bar said she couldn't do that just one drink at a time. Ok... Cool...I was the only one at the bar for hours (4 beers and a shot over 4 hrs just chilling watching the cowboys and 49ers game)...white group comes in orders 3 beer 3 shots and she serves them. When i asked why I couldn't get a beer and a shot and they could Bartender said it was different and that she'd call security... sometimes it's your own people...f%^& her and f%$# this place. I've never felt discriminated before especially in santa cruz.
Erin Webb
Loved this bar, we just went for drinks and it's was a great time. Bar tender was nice and drinks were on point.
Atmosphere: 5
Service: 5
Brogan Dahl
Since the older guy who did karaoke left, this place sucks. The younger guy is rude and sings weird k-pop music. Miss the fun atmosphere and classic rock. This place sucks now. The younger guy with the red hair is really rude and should be let go.Kid-friendliness: It’s not kid friendly. The red headed guy was mean to my daughter.
Atmosphere: 1
Food: 5
Service: 1
Chris M.
Amazing bartender. Cindy was very attentive and great customer service. After 2 years of not drinking and having to put my mother in hospice we came to the bar to unwind and relax and have a good time. Cindy was an amazing person to talk to not only does. She deserve all that she has coming to her in life, but deserves to be in some sort of management position. She listened and gave us comfort, making our experience top-notch. I recommend her for for advancement loved her
Brogan D
Bad karaoke. It used to be good honestly, but the new guy sings k-pop and doesn’t let you have fun. He’s rude and should be let go. It used to be a fun spot. Go to Britannia arms for karaoke now. It’s waaay better!
Staff are good people the patrons on the other hand!
Atmosphere: 3
Service: 4
Not sure how they can screw up the same order THREE times, charge me more each time, even charge for cups without a posted sign. Food was blah. Pizza toppings were bland. Couldn't turn on their heaters when it became cold. They deserved the $0 tip they received.
Food: 1
Service: 1
Tf yeah ?
Atmosphere: 5
Food: 5
Service: 5
Everyone working here is great...Bianca is an All-Star!!Love the
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Wings
It was
Atmosphere: 5
Food: 5
Service: 5
The karaoke KJ did not have a new singer or singing a sing right after you already did protocol, which I found to be unfair as I was in the profession and ensured peoples turns. Food is alright. Typical bowling alley food it is just a better bar than most.
Atmosphere: 4
Food: 3
Service: 4
I like karaoke and most people that visit. But….What is wrong with the bartenders AND barbacks (not karaoke tender) here?!?!?Not from here, but a multi time visitor and yes, a seasoned traveler.Consistently Rude-Rude-Rude and ruin my entire experience. I would totally get it if I was a SNOZZBERRY but, I am not. YUCK!
Atmosphere: 5
Food: 5
Service: 1
I really wish I could give 0 stars because this place doesn't deserve one. I have never been racially discriminated against so outright. Went in for a drink and Cindy asked for our ID with an attitude which honestly I didn't even care about but then she said she needed to verify they were real which is weird considering I've never had trouble anywhere else but I still just said okay. 10mins later she comes back and says I have to wait for security to come verify your IDs. At this point we have waited for longer than we should have with her just holding our IDs hostage , she didn't want to give the IDs back but we asked for them back and said we would just go to the arcade bar because we were tired of this. Once we got to the arcade, I was purchasing white claws after the cashier verified our ID as REAL but before the purchase was over (within 3mins) a security guard came up to us and said they had to check our IDs. That was fine because we understood it could have seemed like we were trying to avoid the ID check; we gave them to him and he verified they were REAL once again. However, he told us that we would have to leave the premises because the bartender Cindy said we made her uncomfortable and our attitudes weren't acceptable for the environment of the park. This is what really pissed me off because we literally had not said anything to Cindy other than "ok" and "we are tired of waiting, we will just go to the arcade bar." There was no attitude and never any disrespect towards her at all. I try to be respectful at all times when it comes to those in the service industry (even when I'm not happy with the service) because I am in the service industry as well so the fact that she lied like that really blew my mind. On top of this, they had 3 security officers follow us from the arcade all the way to our car which was blocks away as if we posed a threat. That was the most disrespectful thing to me. We are two petite women, even when they told us we had to leave, we kept it polite so the fact that you tried to paint us as these angry black women who were rude just really just shows me that it's not about how we acted but rather Cindy discriminating against us and lying so that we would get kicked out. She should be fired though I doubt that will happen. I highly recommend not going here. This was truly the worst experience.
This place is so much fun! I’m not a singer, but I did a backup dance for some of my friends. I was blown away by some of the talent. Even though some couldn’t carry a note, the atmosphere was welcoming and friendly. It’s a safe place to practice with and audience and make memories with colleagues and friends!
Atmosphere: 5
Food: 3
Service: 5
The Latina working the bar discriminates against her people. She served white people a shot and a beer but refused me the same courtesy. I was the only person at the bar for hours and she wouldn't serve me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Asked for a shot and a beer back and Latina working the bar said she couldn't do that just one drink at a time. Ok... Cool...I was the only one at the bar for hours (4 beers and a shot over 4 hrs just chilling watching the cowboys and 49ers game)...white group comes in orders 3 beer 3 shots and she serves them. When i asked why I couldn't get a beer and a shot and they could Bartender said it was different and that she'd call security... sometimes it's your own people...f%^& her and f%$# this place. I've never felt discriminated before especially in santa cruz.
Loved this bar, we just went for drinks and it's was a great time. Bar tender was nice and drinks were on point.
Atmosphere: 5
Service: 5
Since the older guy who did karaoke left, this place sucks. The younger guy is rude and sings weird k-pop music. Miss the fun atmosphere and classic rock. This place sucks now. The younger guy with the red hair is really rude and should be let go.Kid-friendliness: It’s not kid friendly. The red headed guy was mean to my daughter.
Atmosphere: 1
Food: 5
Service: 1
Amazing bartender. Cindy was very attentive and great customer service. After 2 years of not drinking and having to put my mother in hospice we came to the bar to unwind and relax and have a good time. Cindy was an amazing person to talk to not only does. She deserve all that she has coming to her in life, but deserves to be in some sort of management position. She listened and gave us comfort, making our experience top-notch. I recommend her for for advancement loved her
Bad karaoke. It used to be good honestly, but the new guy sings k-pop and doesn’t let you have fun. He’s rude and should be let go. It used to be a fun spot. Go to Britannia arms for karaoke now. It’s waaay better!