Fries were cold, happy meal , burger was barely warm. The apples tasted rancid, exp date was april 5:( fudge sunday did not look appetizing
Eddie kuhlman
Safe part of town
Atmosphere: 5
Food: 5
Service: 5
《Willow GreyTree》
Would not recommend they have no deals, and they charge for everything if you want ketchup for your fries, you have to pay for it or any additional sauces
Atmosphere: 1
Food: 1
Service: 1
Bruce Rockney Jr and Deanna Wentworth
$63 dollars for 2 adults and one child to eat i cant afford this ? anymoreKid-friendliness: The indoor park was open and a blessing ? but everything else was terrifying
Atmosphere: 3
Food: 2
Service: 3
Stephanie Pruden
Always great! Filet O Fish amazing!
Atmosphere: 5
Food: 5
Service: 5
Petra Pena
Food is nasty!!
Atmosphere: 1
Food: 2
Service: 4
Joanna Viitanen
Great experience. Numbers for table serving was a great experience and the staff was so kind hearted and genuinely smiling that it brightened my day too! Thanks for the experience! God Bless! ?☀️?️?
Rodrigo Cuellar
Went for breakfast, picked up some sausage egg mc muffins, hash browns, coffee & frap, for a nice price.
Atmosphere: 4
Food: 5
Service: 4
Steven Elliott
Bada baaaa BARF ?
Atmosphere: 1
Food: 1
Juan Ignacio Soldani
They gave me a raw burger. When I complained, they took it completely naturally without even apologizing. A disaster and really
Horrible customer service!!! I did a mobile order, got to the location confirmed my order and went inside to pick up at counter as selected thru the app. My order# was on the Screen as in progress...then my order gets removed...I watch the employees throw my order away in the trash. TheCashier asks if I'm waiting for something I said yes my order. They said I took to long to pick up so my order so it got thrown away but they are remaking a fresh order ok no worries. More time goes by they say I need to go on the app to confirm I'm there I showed the screen that's what my screen still shows I can't reconfirm because I didn't get my order. So Bertha the manager says I can't give you your food if you can't confirm. She said wait 5-10 days for a refund or reorder and pay again. I showed her on the app screen it says paid and on my bank account it shows pending. She continued to say reorder repay or wait for a refund. She told me it's been past 1hr so I cannot do anything about it. I told her no it has not she should what time I order and seen the time it was and said your right it has not been an hour. I asked for her to call her GM so he can confirm this policy or deny what she claimed was my only options. She said no she would not call because she already knows what's the policy. I told her clearly you don't care about your customers and you rather have a customer right a bad review. She said go ahead and gave me her name. I've been going to this location for over 10 years and clearly customer loyalty means nothing. I had to return to work so I had no lunch and my kids didn't get dinner because I ran out time for my lunch time. Clearly this manager needs to be coached or not depending on how this GM runs his location. Yet this situation was ran by another McDonald's and I was told she should have remade my food and given it to me. Also if I confirm my order the system will not refund me because I confirmed my order. Not that Bertha cares but you lost one customer and I plan on sharing this experience with all the locals I know. Definitely not loving it Ronald!
Atmosphere: 1
Food: 1
Service: 1
C
order 2 happy meal both 6pieces and 4 pieces nuggets and a small fry. When I got to window the girl with the GREY jacket handing them out, I asked her are these the happy meals nuggets and she said yes and rolled her eyes! Well when I get to the freeway my son tells me I got a hamburger with extra ketchup! Train your employees better for customer service! It starts with the person in charge during that shift, obviously they aren’t doing a good job in training employees… when I called all the person that answered the phone could say is well we are working on that with them… she even admitted you got the hamburger with extra ketchup and couldn’t even say I’m sorry or come back and let me fix it… CLEARLY THERE HAS BEEN ISSUES BEFORE AND YA’LL CANNOT FIX THEM!!!!! Get better management obviously the GM isn’t doing their job correctly if the person in charge right now cannot train employees properly…
Atmosphere: 1
Food: 1
Service: 1
Sharon Moore
Last 3 times our hamburgers were barely warm. The fries were cold. Not sure if it is what they are serving to take out customers. We are planning on going inside in the future.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: French Fries
Balance7 Dietary Supplement
For $40 I did not expect to get cold food and then when I asked for it to be fixed I got talked about .... Do better by the way Hablo española
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Cheeseburger, Hamburger, World Famous Fries, Happy Meal
Fries were cold, happy meal , burger was barely warm. The apples tasted rancid, exp date was april 5:( fudge sunday did not look appetizing
Safe part of town
Atmosphere: 5
Food: 5
Service: 5
Would not recommend they have no deals, and they charge for everything if you want ketchup for your fries, you have to pay for it or any additional sauces
Atmosphere: 1
Food: 1
Service: 1
$63 dollars for 2 adults and one child to eat i cant afford this ? anymoreKid-friendliness: The indoor park was open and a blessing ? but everything else was terrifying
Atmosphere: 3
Food: 2
Service: 3
Always great! Filet O Fish amazing!
Atmosphere: 5
Food: 5
Service: 5
Food is nasty!!
Atmosphere: 1
Food: 2
Service: 4
Great experience. Numbers for table serving was a great experience and the staff was so kind hearted and genuinely smiling that it brightened my day too! Thanks for the experience! God Bless! ?☀️?️?
Went for breakfast, picked up some sausage egg mc muffins, hash browns, coffee & frap, for a nice price.
Atmosphere: 4
Food: 5
Service: 4
Bada baaaa BARF ?
Atmosphere: 1
Food: 1
They gave me a raw burger. When I complained, they took it completely naturally without even apologizing. A disaster and really
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
INFLATION
Horrible customer service!!! I did a mobile order, got to the location confirmed my order and went inside to pick up at counter as selected thru the app. My order# was on the Screen as in progress...then my order gets removed...I watch the employees throw my order away in the trash. TheCashier asks if I'm waiting for something I said yes my order. They said I took to long to pick up so my order so it got thrown away but they are remaking a fresh order ok no worries. More time goes by they say I need to go on the app to confirm I'm there I showed the screen that's what my screen still shows I can't reconfirm because I didn't get my order. So Bertha the manager says I can't give you your food if you can't confirm. She said wait 5-10 days for a refund or reorder and pay again. I showed her on the app screen it says paid and on my bank account it shows pending. She continued to say reorder repay or wait for a refund. She told me it's been past 1hr so I cannot do anything about it. I told her no it has not she should what time I order and seen the time it was and said your right it has not been an hour. I asked for her to call her GM so he can confirm this policy or deny what she claimed was my only options. She said no she would not call because she already knows what's the policy. I told her clearly you don't care about your customers and you rather have a customer right a bad review. She said go ahead and gave me her name. I've been going to this location for over 10 years and clearly customer loyalty means nothing. I had to return to work so I had no lunch and my kids didn't get dinner because I ran out time for my lunch time. Clearly this manager needs to be coached or not depending on how this GM runs his location. Yet this situation was ran by another McDonald's and I was told she should have remade my food and given it to me. Also if I confirm my order the system will not refund me because I confirmed my order. Not that Bertha cares but you lost one customer and I plan on sharing this experience with all the locals I know. Definitely not loving it Ronald!
Atmosphere: 1
Food: 1
Service: 1
order 2 happy meal both 6pieces and 4 pieces nuggets and a small fry. When I got to window the girl with the GREY jacket handing them out, I asked her are these the happy meals nuggets and she said yes and rolled her eyes! Well when I get to the freeway my son tells me I got a hamburger with extra ketchup! Train your employees better for customer service! It starts with the person in charge during that shift, obviously they aren’t doing a good job in training employees… when I called all the person that answered the phone could say is well we are working on that with them… she even admitted you got the hamburger with extra ketchup and couldn’t even say I’m sorry or come back and let me fix it… CLEARLY THERE HAS BEEN ISSUES BEFORE AND YA’LL CANNOT FIX THEM!!!!! Get better management obviously the GM isn’t doing their job correctly if the person in charge right now cannot train employees properly…
Atmosphere: 1
Food: 1
Service: 1
Last 3 times our hamburgers were barely warm. The fries were cold. Not sure if it is what they are serving to take out customers. We are planning on going inside in the future.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: French Fries
For $40 I did not expect to get cold food and then when I asked for it to be fixed I got talked about .... Do better by the way Hablo española
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Cheeseburger, Hamburger, World Famous Fries, Happy Meal