Customer service from ruby was hideous asked for a blue raspberry drink supposedly the machines did not work could’ve been respectful about it instead of being an ignorant person.
Atmosphere: 1
Food: 1
Service: 1
Jared Sanchez
2 of the girls there were terribly rude to me and the customers in front of me along with the few behind me. They gave incredibly rude attitude and made snarky comments about how people looked and dressed. Caught a glimpse of their name tags and I believe they are named Maritsa and Julisa (could have messed up spelling or pronunciation) and it was just terrible service. I don’t plan on returning there until I know those 2 are gone or at least given some sort of punishment. I’ve told friends and family about this behavior I experienced and we have agreed to not continue going there. This was located in the Santa Maria mall.
Atmosphere: 1
Food: 2
Service: 1
Alex R.
The pretzels are always good, but the hours aren't consistent. The hours say 10-8, Google says 10-7 but Monday I went at 11:30 and a sign said they were opening late. I had to go back to work so I couldn't wait. We went today at 5:30 and they had just opened. It's happened to us before but these are the recent scenarios.
Janay Nawrot
Terrible service. The children working there have no manners or etiquette when it comes to Customer service. They were literally gossiping the entire time and when I told them they got the order wrong all three started giving dirty looks until my husband basically called them on it. They were acting as If it was so inconvenient for us to be there ordering. It's sad really. They should really get some experienced adults in there.
Bryce S.
Wetzel's is the best for fast pretzels. Little kiosk when you enter the mall. The workers are usually friendly and efficient. You get your food and then find a communal spot amongst the many tables in the middle of the mall. It's very chill and laid back. We love to get the Sour Cream & Onion Pretzel Bites and their Lemonade. The Pretzels are soft, with a baked bottom. The lemonade is sweet and sour, usually done right. The reason it's a 3 star is because they didn't have the sour cream & onion anymore. Come on, that's the best flavor. These quick pretzel places have to bring that back!
Isabel Martinez
I feel that the staff lacks training, the last few times they are burned out and hard. Although I love them I think I will not buy again
Isabell Dutra
if i could put no stars i would, literally just left the mall and i waited 2 hours for them to be open and when i walk to the kiosk i asked them if they were open yet and i didn’t even get a response just a point to their sign that said they were open. so incredibly rude.
Phillip L.
Recently I decided to have a walk inside the Santa Maria Mall to see what's goin on with business being added to the venue. Down one of the Mall entrance corridors I saw the Wetzel's Pretzels Kiosk/Stand. The smell of "fresh" Pretzels permeated the air as I approached...the promise of good things to come. All Associates seemed to be working hard at their assigned tasks and the various Pretzel "goodies" looked fabulous in the hot display case. Today I selected a Pizza Pretzel (4/5 - toppings included Cheese, Pepperoni and Jalapeño's). I thought the Pizza Pretzel tasted delicious. It was warm, chewy and the aroma...FABULOUS! Perhaps this offering could have used a bit more slices of added Pepperoni in order to have pushed the rating higher, but ultimately...I was more than satisfied with the product. Since I have only been to one other Wetzel's Pretzels in Downtown Disney (LA) I can not speak as an aficionado to this type of food or whether or not Wetzel's Pretzels has gone up or down in quality of their offerings.Therefore, on this occasion, in this Yelper's opinion...Wetzel's Pretzels in Santa Maria truly earned this "definitely recommend" 4 Star review.
phillipl404
Recently I decided to have a walk inside the Santa Maria Mall to see what’s goin on with business being added to the venue. Down one of the Mall entrance corridors I saw the Wetzel’s Pretzels Kiosk/Stand. The smell of “fresh” Pretzels permeated the air as I approached…the promise of good things to come. All Associates seemed to be working hard at their assigned tasks and the various Pretzel “goodies” looked fabulous in the hot display case. Today I selected a Pizza Pretzel (4/5 - toppings included Cheese, Pepperoni and Jalapeño’s). I thought the Pizza Pretzel tasted delicious. It was warm, chewy and the aroma…FABULOUS! Perhaps this offering could have used a bit more slices of added Pepperoni in order to have pushed the rating higher, but ultimately…I was more than satisfied with the product. Since I have only been to one other Wetzel’s Pretzels in Downtown Disney (LA) I can not speak as an aficionado to this type of food or whether or not Wetzel’s Pretzels has gone up or down in quality of their offerings. Therefore, on this occasion, in this Reviewer’s opinion…Wetzel’s Pretzels in Santa Maria truly earned this “definitely recommend” 4 Point review.
Fluffy B.
I know it's the company and not store specific, but it's sad how hard Wetzels took a nose dive into being completely terrible. First, the sour cream and onion was the best flavor going and it was removed. Then either it's just this store or it's also discontinued- the almond crunch. Every time I asked for it they told me they're out. Now it's just the always stale tasting pizza, cinnamon, and regular. I've been back to this location in the mall roughly 5 times now as I was looking for lunch and I ended up just leaving each time. Until regrettably today, I decided to just try their simple pretzel and their new churro pretzel....... guys what the heck. It seriously tastes like something I made when I was 7 and going crazy with all the sweets I could gather in the kitchen. I'm obsessed with sweets but this was just gross. It's basically a slop of sugar and its all wet and gets soggy quickly from the chocolate and caramel drizzle. After having it, how did they think that would be appetizing? It's so gross to eat and just made me feel sick. It's really sad, this used to be my favorite place. Hopefully someone slaps some brain cells into the company because this menu has just dropped off hard. Also tried the horchata, the idea was nice but the flavor is way off. Had a weird taste of plastic to it too but I guess it was at least refreshing.
Employees are so hostile. Feels like you are insulting them simply by ordering. Terrible terrible service. I don’t expect much just a simple hello and assistance.
Lydia
We came at 11:20am and they told us they would open at 11:35 came back at 11:35 and they told us they don’t know when they would open - maybe 12 ?
Danielle Collins
Saddest excuse of employees. Lazy and obviously don’t want to work. Sad that they’re the only pretzel place locally.
Alex M
The food was good and I had this teen take my order. They indeed gave me exceptional service Professionally unlike the other people that were working there. In general, customer service was not up to par. They definitely need to address their employees. It’s challenging to imagine that there is a manger because clearly they’re not managing anything and if so, it’s done poorly. The food is good. Overall do better. Lost a customer :/
Customer service from ruby was hideous asked for a blue raspberry drink supposedly the machines did not work could’ve been respectful about it instead of being an ignorant person.
Atmosphere: 1
Food: 1
Service: 1
2 of the girls there were terribly rude to me and the customers in front of me along with the few behind me. They gave incredibly rude attitude and made snarky comments about how people looked and dressed. Caught a glimpse of their name tags and I believe they are named Maritsa and Julisa (could have messed up spelling or pronunciation) and it was just terrible service. I don’t plan on returning there until I know those 2 are gone or at least given some sort of punishment. I’ve told friends and family about this behavior I experienced and we have agreed to not continue going there. This was located in the Santa Maria mall.
Atmosphere: 1
Food: 2
Service: 1
The pretzels are always good, but the hours aren't consistent. The hours say 10-8, Google says 10-7 but Monday I went at 11:30 and a sign said they were opening late. I had to go back to work so I couldn't wait. We went today at 5:30 and they had just opened. It's happened to us before but these are the recent scenarios.
Terrible service. The children working there have no manners or etiquette when it comes to Customer service. They were literally gossiping the entire time and when I told them they got the order wrong all three started giving dirty looks until my husband basically called them on it. They were acting as If it was so inconvenient for us to be there ordering. It's sad really. They should really get some experienced adults in there.
Wetzel's is the best for fast pretzels. Little kiosk when you enter the mall. The workers are usually friendly and efficient. You get your food and then find a communal spot amongst the many tables in the middle of the mall. It's very chill and laid back. We love to get the Sour Cream & Onion Pretzel Bites and their Lemonade. The Pretzels are soft, with a baked bottom. The lemonade is sweet and sour, usually done right. The reason it's a 3 star is because they didn't have the sour cream & onion anymore. Come on, that's the best flavor. These quick pretzel places have to bring that back!
I feel that the staff lacks training, the last few times they are burned out and hard. Although I love them I think I will not buy again
if i could put no stars i would, literally just left the mall and i waited 2 hours for them to be open and when i walk to the kiosk i asked them if they were open yet and i didn’t even get a response just a point to their sign that said they were open. so incredibly rude.
Recently I decided to have a walk inside the Santa Maria Mall to see what's goin on with business being added to the venue. Down one of the Mall entrance corridors I saw the Wetzel's Pretzels Kiosk/Stand. The smell of "fresh" Pretzels permeated the air as I approached...the promise of good things to come. All Associates seemed to be working hard at their assigned tasks and the various Pretzel "goodies" looked fabulous in the hot display case. Today I selected a Pizza Pretzel (4/5 - toppings included Cheese, Pepperoni and Jalapeño's). I thought the Pizza Pretzel tasted delicious. It was warm, chewy and the aroma...FABULOUS! Perhaps this offering could have used a bit more slices of added Pepperoni in order to have pushed the rating higher, but ultimately...I was more than satisfied with the product. Since I have only been to one other Wetzel's Pretzels in Downtown Disney (LA) I can not speak as an aficionado to this type of food or whether or not Wetzel's Pretzels has gone up or down in quality of their offerings.Therefore, on this occasion, in this Yelper's opinion...Wetzel's Pretzels in Santa Maria truly earned this "definitely recommend" 4 Star review.
Recently I decided to have a walk inside the Santa Maria Mall to see what’s goin on with business being added to the venue. Down one of the Mall entrance corridors I saw the Wetzel’s Pretzels Kiosk/Stand. The smell of “fresh” Pretzels permeated the air as I approached…the promise of good things to come. All Associates seemed to be working hard at their assigned tasks and the various Pretzel “goodies” looked fabulous in the hot display case. Today I selected a Pizza Pretzel (4/5 - toppings included Cheese, Pepperoni and Jalapeño’s). I thought the Pizza Pretzel tasted delicious. It was warm, chewy and the aroma…FABULOUS! Perhaps this offering could have used a bit more slices of added Pepperoni in order to have pushed the rating higher, but ultimately…I was more than satisfied with the product. Since I have only been to one other Wetzel’s Pretzels in Downtown Disney (LA) I can not speak as an aficionado to this type of food or whether or not Wetzel’s Pretzels has gone up or down in quality of their offerings. Therefore, on this occasion, in this Reviewer’s opinion…Wetzel’s Pretzels in Santa Maria truly earned this “definitely recommend” 4 Point review.
I know it's the company and not store specific, but it's sad how hard Wetzels took a nose dive into being completely terrible. First, the sour cream and onion was the best flavor going and it was removed. Then either it's just this store or it's also discontinued- the almond crunch. Every time I asked for it they told me they're out. Now it's just the always stale tasting pizza, cinnamon, and regular. I've been back to this location in the mall roughly 5 times now as I was looking for lunch and I ended up just leaving each time. Until regrettably today, I decided to just try their simple pretzel and their new churro pretzel....... guys what the heck. It seriously tastes like something I made when I was 7 and going crazy with all the sweets I could gather in the kitchen. I'm obsessed with sweets but this was just gross. It's basically a slop of sugar and its all wet and gets soggy quickly from the chocolate and caramel drizzle. After having it, how did they think that would be appetizing? It's so gross to eat and just made me feel sick. It's really sad, this used to be my favorite place. Hopefully someone slaps some brain cells into the company because this menu has just dropped off hard. Also tried the horchata, the idea was nice but the flavor is way off. Had a weird taste of plastic to it too but I guess it was at least refreshing.
Restaurantji Recommends
Employees are so hostile. Feels like you are insulting them simply by ordering. Terrible terrible service. I don’t expect much just a simple hello and assistance.
We came at 11:20am and they told us they would open at 11:35 came back at 11:35 and they told us they don’t know when they would open - maybe 12 ?
Saddest excuse of employees. Lazy and obviously don’t want to work. Sad that they’re the only pretzel place locally.
The food was good and I had this teen take my order. They indeed gave me exceptional service Professionally unlike the other people that were working there. In general, customer service was not up to par. They definitely need to address their employees. It’s challenging to imagine that there is a manger because clearly they’re not managing anything and if so, it’s done poorly. The food is good. Overall do better. Lost a customer :/
Really good food