Good food nice atmosphere. Service is nice. Like their menu offerings. Kinda expensive but my kids say I'm sounding like grandpa!!
victor parra
Never again 22 bucks for a small burger and fries an a small drink they don't even sell u a combo u have to buy a drink an fries separate from your burger not recommended this
Food: 2
Service: 2
Scott W.
I found myself forty plus miles west of Diamond Bar, precariously perched atop the picturesque Point at the Bluffs in Pacific Palisades while stiff winds snapped at us like wet towels in every seventh grade boy's nightmare locker room. My only daughter, a brilliant UCLA alum, got engaged to her longtime boyfriend atop those very bluffs, with eagles gliding effortlessly above. While the happy fiances departed down Mt. Holyoke Ave to toast their future nuptials at Mastro's Steakouse in Beverly Hills, I stood there Rubiksing how best to feed my quartet of family and guests on LA's famously pricey Westside without making my wallet explode. My solution exhorted the four of us to make our maiden voyage aboard the East Coast's version of In & Out- Shake Shack. Pro Tip- Like Five Guys, SS will do their best to charge you separately for your burger, fries, drink + shake. Meaning the vast majority of folks must choose between their fries or a signature shake, both of which start @ $6. Spend the extra two quarters to add cheese to your fries and, alas, two ppl can SHARE one side. Burgers- 4 stars. Terrific taste, especially if you ask for well done, which delivers unctuous segments of well griddled ground chuck goodness. They lose points for the sloppy, unkempt presentation, which reminds me of 5 Guys. Shake Shacks charges Ritz Carlton prices, delivers Motel 6 style on their burgers. Fries- 4 stars. Huge fan of the under-utilized crinkle-cut style that SS employs! Excellent taste, just a bit pricey. Shakes- 5 stars. Our table tried three of their six flavors. Love that you can customize by adding malt powder or whipped cream! Prices- 3 stars. SS levies Ritz Carlton, Rodeo Drive prices, but sells Hilton or Main Street goods. My bill for three burgers, two fries, three shakes and one diet coke (the fountain drink alone was an ASININE $4.49!!) was $70.35. At least offer the hard working SMC and UCLA students in the area combo meals for, say, $13 instead of the $20+ you presently gouge, er, charge by charging a la carte for everything. Our restroom was challenging- You hafta enter a passcode, yet we still encountered damp, freshly mopped floors (but zero safety cones alerting guests to the wet floors). The one toilet was rendered "dead man walking" by an (inconsiderate) guest. Finally, if you browse the corporate website, SS extols their humble origins as a hot dog stand imbued with a mission- Stand for Something Good, is how they describe it. This well-traveled Yelp Elite Correspondent humbly suggests that Shake Shack would do very well by remembering its simple roots and by implementing more budget-friendly options such as combo meals or discontinuing their heavy reliance upon strict a la carte pricing. After all, Shake Shack can "stand for something good," but if they continue ignoring their core audience, they'll risk "falling..."
Deb T.
I would give more stars except I was perplexed as to why the hot is served on a plain hot bun with no accompaniments. No onion or relish. If you want mustard they give u a packet.????? Too bad because I LOVE the skinny Vienna snapper nicely grilled....
B W.
Last week on March 6th 2024, I bought a double shack burger with Shack sauce and fries, and 5 hours later I was puking my guts out and experiencing raging diarrhea. I posted about this, but somehow Shake Shack got the review removed. This place is terrible and not at all like the other Shake Shacks. The staff is lazy and and unhelpful, and I'm not surprised that their food made me sick. NEVER, EVER GOING BACK.... If you are smart you will avoid this S***hole.
Espino Br.
The intention was quick and friendly, they waited for us until we decided what to
Atmosphere: 5
Food: 5
Service: 5
Stunna Man
Excellent service beautiful place ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Cirrus Sanofi
Tasty food, fast staff, the restaurant looks clean, there is a lot of seating. Restrooms could be cleaner, they don't look the best.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger
l. S.
This is overpriced , horrible quality burgers. In and out, has much better quality food than Shake shack. I would not recommend spending your money in Shake Shack.
Atmosphere: 3
Food: 1
Service: 4
Larry Spinak
Hard to review; because they aren't consistent. I have had excellent burgers and terrific service. I have also had haphazardly assembled burgers and undercooked fries, with checked out staff.My guess is things get worse when they get busy, and my impression is management isn't training everyone properly.
Huge store with nice staffs and parking ?? amazing patio too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Chad Walton
My Shake Shack experience was a complete letdown. The wait for my order was excessively long, and the staff displayed a disinterested and rude attitude. To top it off, my food was left on the shelf and arrived cold. This combination of poor service and lack of attention to detail has left me with a negative impression of Shake Shack.
Atmosphere: 3
Food: 2
Service: 1
蔡孟如
Good Service ?
Atmosphere: 4
Food: 4
Service: 5
Jose Bengochea
Worst shake shack I have ever ordered
Atmosphere: 1
Food: 1
Service: 1
Stephanie McIlroy
what’s not to love though? Fav is the smoke shack ??
Good food nice atmosphere. Service is nice. Like their menu offerings. Kinda expensive but my kids say I'm sounding like grandpa!!
Never again 22 bucks for a small burger and fries an a small drink they don't even sell u a combo u have to buy a drink an fries separate from your burger not recommended this
Food: 2
Service: 2
I found myself forty plus miles west of Diamond Bar, precariously perched atop the picturesque Point at the Bluffs in Pacific Palisades while stiff winds snapped at us like wet towels in every seventh grade boy's nightmare locker room. My only daughter, a brilliant UCLA alum, got engaged to her longtime boyfriend atop those very bluffs, with eagles gliding effortlessly above. While the happy fiances departed down Mt. Holyoke Ave to toast their future nuptials at Mastro's Steakouse in Beverly Hills, I stood there Rubiksing how best to feed my quartet of family and guests on LA's famously pricey Westside without making my wallet explode. My solution exhorted the four of us to make our maiden voyage aboard the East Coast's version of In & Out- Shake Shack. Pro Tip- Like Five Guys, SS will do their best to charge you separately for your burger, fries, drink + shake. Meaning the vast majority of folks must choose between their fries or a signature shake, both of which start @ $6. Spend the extra two quarters to add cheese to your fries and, alas, two ppl can SHARE one side. Burgers- 4 stars. Terrific taste, especially if you ask for well done, which delivers unctuous segments of well griddled ground chuck goodness. They lose points for the sloppy, unkempt presentation, which reminds me of 5 Guys. Shake Shacks charges Ritz Carlton prices, delivers Motel 6 style on their burgers. Fries- 4 stars. Huge fan of the under-utilized crinkle-cut style that SS employs! Excellent taste, just a bit pricey. Shakes- 5 stars. Our table tried three of their six flavors. Love that you can customize by adding malt powder or whipped cream! Prices- 3 stars. SS levies Ritz Carlton, Rodeo Drive prices, but sells Hilton or Main Street goods. My bill for three burgers, two fries, three shakes and one diet coke (the fountain drink alone was an ASININE $4.49!!) was $70.35. At least offer the hard working SMC and UCLA students in the area combo meals for, say, $13 instead of the $20+ you presently gouge, er, charge by charging a la carte for everything. Our restroom was challenging- You hafta enter a passcode, yet we still encountered damp, freshly mopped floors (but zero safety cones alerting guests to the wet floors). The one toilet was rendered "dead man walking" by an (inconsiderate) guest. Finally, if you browse the corporate website, SS extols their humble origins as a hot dog stand imbued with a mission- Stand for Something Good, is how they describe it. This well-traveled Yelp Elite Correspondent humbly suggests that Shake Shack would do very well by remembering its simple roots and by implementing more budget-friendly options such as combo meals or discontinuing their heavy reliance upon strict a la carte pricing. After all, Shake Shack can "stand for something good," but if they continue ignoring their core audience, they'll risk "falling..."
I would give more stars except I was perplexed as to why the hot is served on a plain hot bun with no accompaniments. No onion or relish. If you want mustard they give u a packet.????? Too bad because I LOVE the skinny Vienna snapper nicely grilled....
Last week on March 6th 2024, I bought a double shack burger with Shack sauce and fries, and 5 hours later I was puking my guts out and experiencing raging diarrhea. I posted about this, but somehow Shake Shack got the review removed. This place is terrible and not at all like the other Shake Shacks. The staff is lazy and and unhelpful, and I'm not surprised that their food made me sick. NEVER, EVER GOING BACK.... If you are smart you will avoid this S***hole.
The intention was quick and friendly, they waited for us until we decided what to
Atmosphere: 5
Food: 5
Service: 5
Excellent service beautiful place ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Tasty food, fast staff, the restaurant looks clean, there is a lot of seating. Restrooms could be cleaner, they don't look the best.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger
This is overpriced , horrible quality burgers. In and out, has much better quality food than Shake shack. I would not recommend spending your money in Shake Shack.
Atmosphere: 3
Food: 1
Service: 4
Hard to review; because they aren't consistent. I have had excellent burgers and terrific service. I have also had haphazardly assembled burgers and undercooked fries, with checked out staff.My guess is things get worse when they get busy, and my impression is management isn't training everyone properly.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Huge store with nice staffs and parking ?? amazing patio too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
My Shake Shack experience was a complete letdown. The wait for my order was excessively long, and the staff displayed a disinterested and rude attitude. To top it off, my food was left on the shelf and arrived cold. This combination of poor service and lack of attention to detail has left me with a negative impression of Shake Shack.
Atmosphere: 3
Food: 2
Service: 1
Good Service ?
Atmosphere: 4
Food: 4
Service: 5
Worst shake shack I have ever ordered
Atmosphere: 1
Food: 1
Service: 1
what’s not to love though? Fav is the smoke shack ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Burger, Shackburger - Double, Double Bacon Cheeseburger