One barista I had was great. The one today barely got my order correct and now I’m afraid to drink it. I am lactose intolerant and sensitive to caffeine. First he didn’t hear that I wanted coconut milk, then he charged me for a brown sugar oat milk shaken espresso with both blonde espresso AND decaf. All I wanted was a decaf shaken espresso with coconut milk. The drink he charged me for was a dollar more than the drink I actually ordered. I feel like I completely wasted my money because I’m not sure if there is regular espresso in my drink now. I’ve been a barista before, it’s not that hard. I was short on time and already spent 5 minutes explaining myself to get the order right and make sure I wasn’t charged twice. I’m not happy and probably won’t be back.
Atmosphere: 1
Service: 2
Wendy DeLisio
Would not let me use the restroom even after purchasing coffee. They say they have no public restroom which is ridiculous Starbucks always offers restrooms. I will not be shopping here
Atmosphere: 1
Food: 3
Service: 1
Sha Nicole
This location really needs to train their barista's better. I was overcharged for a grande tea with honey. The grande tea comes with two tea bags but I was charged extra for the second one. I typically can have honey added to my tea w/o being charged extra for it. This particular person up-charged me without telling me that it's an additional charge. It doesn't even tastes like she added honey, so she charged me more for something I did not get. I ended up paying almost $5 for a $3 drink. I usually get this drink and I know it does not cost that much. This barista really turned me off from location. Beware of thisStarbucks location. You may be overcharged and leave frustrated!
Atmosphere: 2
Food: 2
Service: 1
Grimlock #Bat
Every time I arrive here, the Starbucks coffee machine is broken. What's the point of having Starbucks at this location if it's always out of service?
Atmosphere: 1
Food: 1
Service: 1
Richard Wu
I have always seen this and always busy when I visit Ralph’s. But today, it is really cold and I need something to warm my cold hands and feet. First time, I order from this busy and small location.Arielle is professional and friendly. The first time I order, it is she and the other old gentleman who serve me and both are nice. The second time I visit, Arielle is the only one there to take order and brew coffee for me. I also find out that she likes video games, which is rare for females in my life circle. She is indeed unique.The coffee is pretty standarized and cannot duplicate at home even with my Breville. I guess I will just have to keep visiting Starbucks and accumulate my points. The place has only counter to order and the seating area is outside. Two times I visit, both are cold and raining, and that is just right for the hot coffee outdoor. Luckily, no one is smoking in the tiny area.Starbucks is not going to give you any surprises when you order. It is always good no matter where you go. And this why they are successful. And the location is really strategic that you visit supermarket, you get a chance to have good coffee.Today I visited again and had a funny yet busy lady who served me. She is funny and I had a very good and relaxed converse with her while I was waiting to get my mocha. Starbucks is good!I know understaff is a serious issue. This branch has been placing only one person here and it has been always slow when you have someone or more than one in front of you. It is taking very long time to get your order. I just waited 12 minutes for a cup of coffee and there was only one girl in front of me.Besides that, they also close early like 6ish pm.
Linda G
Came early about 10am . Nancy was by herself “ wish she had help” as there was a long line behind me . However she managed to keep a smile and working as fast as she could to get all the orders out . Thank you Nancy for staying positive under so much pressure .
Richard W.
I have always seen this and always busy when I visit Ralph's. But today, it is really cold and I need something to warm my cold hands and feet. First time, I order from this busy and small location.Arielle is professional and friendly. The first time I order, it is she and the other old gentleman who serve me and both are nice. The second time I visit, Arielle is the only one there to take order and brew coffee for me. I also find out that she likes video games, which is rare for females in my life circle. She is indeed unique.The coffee is pretty standarized and cannot duplicate at home even with my Breville. I guess I will just have to keep visiting Starbucks and accumulate my points. The place has only counter to order and the seating area is outside. Two times I visit, both are cold and raining, and that is just right for the hot coffee outdoor. Luckily, no one is smoking in the tiny area.Starbucks is not going to give you any surprises when you order. It is always good no matter where you go. And this why they are successful. And the location is really strategic that you visit supermarket, you get a chance to have good coffee.Today I visited again and had a funny yet busy lady who served me. She is funny and I had a very good and relaxed converse with her while I was waiting to get my mocha. Starbucks is good!I know understaff is a serious issue. This branch has been placing only one person here and it has been always slow when you have someone or more than one in front of you. It is taking very long time to get your order. I just waited 12 minutes for a cup of coffee and there was only one girl in front of me.Besides that, they also close early like 6ish pm.
Anna C.
Bad attitude..went here during lunch and it wasn't even busy. I was the only one in line and they just kept working and working as if no one was waiting to get helped. It would be fine if they would at least acknowledge that they know I'm there waiting. Girl with glasses has such a dull unprofessional way about her. Not helpful and she didn't even tell me my drink was done. I waited there thinking she was still working on it. Again I was the only one there. What's so sad was it seemed like the Ralph's management was right next to the register discussing stock and when the new hire for the Starbucks is coming..I should have said something but oh well...reviews are better
HYUNGJUN WON
Went there frequently to use but I always felt their customer service sucks. Either pick up or walk-in, they never ask you first nor greet or notice customer at all. I would rather go to different Starbucks near by Salt and tart.
Lupita Zambrano
They need to change closing hours on the website. Last night I went to this location thinking it closes at 8pm, got there at 7:30 and the employee who was cleaning told me she was closed already.
I frequently go to Starbucks and I always get a coffee with oat milk. As my fellow oat milk drinkers know, Starbucks doesn't charge extra for getting a little bit of oat milk in your coffee. At this Starbucks however, the barista who serviced me said she had to charge me for the oat milk and she wouldn't budge.This barista will get one star, and I please ask of Starbucks to teach all of their baristas that they are not supposed to charge for oat milk. Thank you
Service: 1
Vanessa Casillas
Excellent customer service ? ?
Food C.
TERRIBLE SERVICE! they never greet you they have attitudes EARLY IN THE MORNING like shouldn't you be blessed and happy you woke up that morning!? My drink is never made they way it is supposed too I end up having to coach them how the drink is supposed to look . I personally feel like "out with the old in with the new" because I would like to have more of a pleasant experience there.
One barista I had was great. The one today barely got my order correct and now I’m afraid to drink it. I am lactose intolerant and sensitive to caffeine. First he didn’t hear that I wanted coconut milk, then he charged me for a brown sugar oat milk shaken espresso with both blonde espresso AND decaf. All I wanted was a decaf shaken espresso with coconut milk. The drink he charged me for was a dollar more than the drink I actually ordered. I feel like I completely wasted my money because I’m not sure if there is regular espresso in my drink now. I’ve been a barista before, it’s not that hard. I was short on time and already spent 5 minutes explaining myself to get the order right and make sure I wasn’t charged twice. I’m not happy and probably won’t be back.
Atmosphere: 1
Service: 2
Would not let me use the restroom even after purchasing coffee. They say they have no public restroom which is ridiculous Starbucks always offers restrooms. I will not be shopping here
Atmosphere: 1
Food: 3
Service: 1
This location really needs to train their barista's better. I was overcharged for a grande tea with honey. The grande tea comes with two tea bags but I was charged extra for the second one. I typically can have honey added to my tea w/o being charged extra for it. This particular person up-charged me without telling me that it's an additional charge. It doesn't even tastes like she added honey, so she charged me more for something I did not get. I ended up paying almost $5 for a $3 drink. I usually get this drink and I know it does not cost that much. This barista really turned me off from location. Beware of thisStarbucks location. You may be overcharged and leave frustrated!
Atmosphere: 2
Food: 2
Service: 1
Every time I arrive here, the Starbucks coffee machine is broken. What's the point of having Starbucks at this location if it's always out of service?
Atmosphere: 1
Food: 1
Service: 1
I have always seen this and always busy when I visit Ralph’s. But today, it is really cold and I need something to warm my cold hands and feet. First time, I order from this busy and small location.Arielle is professional and friendly. The first time I order, it is she and the other old gentleman who serve me and both are nice. The second time I visit, Arielle is the only one there to take order and brew coffee for me. I also find out that she likes video games, which is rare for females in my life circle. She is indeed unique.The coffee is pretty standarized and cannot duplicate at home even with my Breville. I guess I will just have to keep visiting Starbucks and accumulate my points. The place has only counter to order and the seating area is outside. Two times I visit, both are cold and raining, and that is just right for the hot coffee outdoor. Luckily, no one is smoking in the tiny area.Starbucks is not going to give you any surprises when you order. It is always good no matter where you go. And this why they are successful. And the location is really strategic that you visit supermarket, you get a chance to have good coffee.Today I visited again and had a funny yet busy lady who served me. She is funny and I had a very good and relaxed converse with her while I was waiting to get my mocha. Starbucks is good!I know understaff is a serious issue. This branch has been placing only one person here and it has been always slow when you have someone or more than one in front of you. It is taking very long time to get your order. I just waited 12 minutes for a cup of coffee and there was only one girl in front of me.Besides that, they also close early like 6ish pm.
Came early about 10am . Nancy was by herself “ wish she had help” as there was a long line behind me . However she managed to keep a smile and working as fast as she could to get all the orders out . Thank you Nancy for staying positive under so much pressure .
I have always seen this and always busy when I visit Ralph's. But today, it is really cold and I need something to warm my cold hands and feet. First time, I order from this busy and small location.Arielle is professional and friendly. The first time I order, it is she and the other old gentleman who serve me and both are nice. The second time I visit, Arielle is the only one there to take order and brew coffee for me. I also find out that she likes video games, which is rare for females in my life circle. She is indeed unique.The coffee is pretty standarized and cannot duplicate at home even with my Breville. I guess I will just have to keep visiting Starbucks and accumulate my points. The place has only counter to order and the seating area is outside. Two times I visit, both are cold and raining, and that is just right for the hot coffee outdoor. Luckily, no one is smoking in the tiny area.Starbucks is not going to give you any surprises when you order. It is always good no matter where you go. And this why they are successful. And the location is really strategic that you visit supermarket, you get a chance to have good coffee.Today I visited again and had a funny yet busy lady who served me. She is funny and I had a very good and relaxed converse with her while I was waiting to get my mocha. Starbucks is good!I know understaff is a serious issue. This branch has been placing only one person here and it has been always slow when you have someone or more than one in front of you. It is taking very long time to get your order. I just waited 12 minutes for a cup of coffee and there was only one girl in front of me.Besides that, they also close early like 6ish pm.
Bad attitude..went here during lunch and it wasn't even busy. I was the only one in line and they just kept working and working as if no one was waiting to get helped. It would be fine if they would at least acknowledge that they know I'm there waiting. Girl with glasses has such a dull unprofessional way about her. Not helpful and she didn't even tell me my drink was done. I waited there thinking she was still working on it. Again I was the only one there. What's so sad was it seemed like the Ralph's management was right next to the register discussing stock and when the new hire for the Starbucks is coming..I should have said something but oh well...reviews are better
Went there frequently to use but I always felt their customer service sucks. Either pick up or walk-in, they never ask you first nor greet or notice customer at all. I would rather go to different Starbucks near by Salt and tart.
They need to change closing hours on the website. Last night I went to this location thinking it closes at 8pm, got there at 7:30 and the employee who was cleaning told me she was closed already.
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It's coffee, I guess
I frequently go to Starbucks and I always get a coffee with oat milk. As my fellow oat milk drinkers know, Starbucks doesn't charge extra for getting a little bit of oat milk in your coffee. At this Starbucks however, the barista who serviced me said she had to charge me for the oat milk and she wouldn't budge.This barista will get one star, and I please ask of Starbucks to teach all of their baristas that they are not supposed to charge for oat milk. Thank you
Service: 1
Excellent customer service ? ?
TERRIBLE SERVICE! they never greet you they have attitudes EARLY IN THE MORNING like shouldn't you be blessed and happy you woke up that morning!? My drink is never made they way it is supposed too I end up having to coach them how the drink is supposed to look . I personally feel like "out with the old in with the new" because I would like to have more of a pleasant experience there.
Great Store