Went to this baskin robbins on yulupa Ave in santa rosa,CA. The service was by far the best I've experienced. Andres helped us and he was very kind! He was polite and kind and that is rare nowadays. It was very refreshing and very much appreciated! We will definitely return to this location after our awesome experience with him!
Atmosphere: 5
Food: 5
Service: 5
Kevin Low
I had my fav, a banana split. I was so happy to see I had a huge, thick, warm, banana to suck the chocolate off. It filled my mouth with banana cream.
Atmosphere: 3
Food: 5
Service: 5
Travis
I feel like I did something wrong. Or like the guy working thought I needed to slow down on eating cuz I got a double scoop of ice cream in a waffle bowl and instead of giving me a normal size spoon which was right on the back counter he gave me a baby sample spoon. I feel very attacked lol.
Atmosphere: 3
Food: 4
Service: 1
Lara Tomlin
IT WAS CLOSED WHEN IT WAS 9 AND IT SAID ON THE DOOR IT WAS OPEN NOT COOL.
Atmosphere: 1
Food: 1
Service: 1
Joey Lopes
I love this place, n the attendants there have always been nice n attentive. Great Job B-R
Nancy Pless-Phillippe
Hot fudge sundae. Delicious.Sitting outside with a delicious treat, life is good.
Deborah C.
We are fortunate enough to have 3 BR stores in our town. We always cross town to this store because the parking is better. Additionally, this location has 2 outside tables along with 4 inside. Saturday evening it was quite busy and there was only 1 young guy working. He was great! Managed to keep his calm under very stressful conditions.
Annie McCarter
Yes! They have no banana!!!
Julia Fischer
The owner needs to get a working blender because nobody can buy smoothies until they do, JS.
Elizabeth S.
We don't scream for ice cream. We came here tonight with friends in hope of escaping the heat with sweet treats. However,--Since the sale of this store from the long time owner-Nancy -the quality of this store has declined in both service and product quality. The sales associates are truly at a loss as to how to: fill orders, properly follow a recipes, pack ice cream, and upon observation-not one of them could make a correct Mocha Blast and or understand the difference between a mocha and a cappuccino blast -so we had to clarify the difference. Then we asked for chocolate sauce-but our attendant did not know--again- the difference between chocolate sauce and hot fudge. As far as to go large orders-pint and quarts are not packed to capacity, nor are they weighed--but customers are still charged for a full pint or quart. This has always been a favorite stop on hot days-and it is sad to see this store decline in both service and quality. The party we were with have always been long term customers, but after tonight's unfortunate visit-we will no longer frequent this location. Service: -From what I witnessed tonight -the associates do not seem trained and or knowledgeable on store products and or recipes.
As usual World Class Chocolate is my favorite! Happy to walk there from my sister's apartment!
Mikey P.
They didn't even have bananas for the banana split and the customer service was eh not a lively bunch left feeling like it waste of money should of just went to screaming Mimi's don't go here
Linda Bennett
Enjoyed chocolate chip and scoop of recommended world class chocolate. They really do have the best ice creams. Had to eat fast as it was 81° out, but nary a drop was spilled.
Reynaldo Reyes
Delicious and they always have my favorite flavor
Maisy De Leon
They say you need 48 hours of notice to order an ice cream cake, gave her exactly 48 hour notice and she still said no...pure laziness if you ask me. FYI Rohnert park Baskin Robin's only asks for 24 hour notice ?
Went to this baskin robbins on yulupa Ave in santa rosa,CA. The service was by far the best I've experienced. Andres helped us and he was very kind! He was polite and kind and that is rare nowadays. It was very refreshing and very much appreciated! We will definitely return to this location after our awesome experience with him!
Atmosphere: 5
Food: 5
Service: 5
I had my fav, a banana split. I was so happy to see I had a huge, thick, warm, banana to suck the chocolate off. It filled my mouth with banana cream.
Atmosphere: 3
Food: 5
Service: 5
I feel like I did something wrong. Or like the guy working thought I needed to slow down on eating cuz I got a double scoop of ice cream in a waffle bowl and instead of giving me a normal size spoon which was right on the back counter he gave me a baby sample spoon. I feel very attacked lol.
Atmosphere: 3
Food: 4
Service: 1
IT WAS CLOSED WHEN IT WAS 9 AND IT SAID ON THE DOOR IT WAS OPEN NOT COOL.
Atmosphere: 1
Food: 1
Service: 1
I love this place, n the attendants there have always been nice n attentive. Great Job B-R
Hot fudge sundae. Delicious.Sitting outside with a delicious treat, life is good.
We are fortunate enough to have 3 BR stores in our town. We always cross town to this store because the parking is better. Additionally, this location has 2 outside tables along with 4 inside. Saturday evening it was quite busy and there was only 1 young guy working. He was great! Managed to keep his calm under very stressful conditions.
Yes! They have no banana!!!
The owner needs to get a working blender because nobody can buy smoothies until they do, JS.
We don't scream for ice cream. We came here tonight with friends in hope of escaping the heat with sweet treats. However,--Since the sale of this store from the long time owner-Nancy -the quality of this store has declined in both service and product quality. The sales associates are truly at a loss as to how to: fill orders, properly follow a recipes, pack ice cream, and upon observation-not one of them could make a correct Mocha Blast and or understand the difference between a mocha and a cappuccino blast -so we had to clarify the difference. Then we asked for chocolate sauce-but our attendant did not know--again- the difference between chocolate sauce and hot fudge. As far as to go large orders-pint and quarts are not packed to capacity, nor are they weighed--but customers are still charged for a full pint or quart. This has always been a favorite stop on hot days-and it is sad to see this store decline in both service and quality. The party we were with have always been long term customers, but after tonight's unfortunate visit-we will no longer frequent this location. Service: -From what I witnessed tonight -the associates do not seem trained and or knowledgeable on store products and or recipes.
Restaurantji Recommends
As usual World Class Chocolate is my favorite! Happy to walk there from my sister's apartment!
They didn't even have bananas for the banana split and the customer service was eh not a lively bunch left feeling like it waste of money should of just went to screaming Mimi's don't go here
Enjoyed chocolate chip and scoop of recommended world class chocolate. They really do have the best ice creams. Had to eat fast as it was 81° out, but nary a drop was spilled.
Delicious and they always have my favorite flavor
They say you need 48 hours of notice to order an ice cream cake, gave her exactly 48 hour notice and she still said no...pure laziness if you ask me. FYI Rohnert park Baskin Robin's only asks for 24 hour notice ?