El Pollo Loco

3795 Cleveland Ave, Santa Rosa
(707) 615-7992

Recent Reviews

Jon (Worldcommander)

Yummy cheap healthy food. What else is there to say?

Tony Geraci

It's great

Jaime Alexander

Wowza. Delicious burrito.

Food: 5

Service: 5

Jim Ott

Love this

Atmosphere: 5

Food: 5

Service: 5

Ramona Salamanca

The chicken was delicious, it is one of the best services I have received in this country, very friendly and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Asado

Hani Jamah

A great place but the food is a little bit

Atmosphere: 5

Food: 4

Service: 5

Robert Horner

This time the chicken was dried out it seemed like it set too long they cooked it way too far ahead of

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Burritos

Dionysia Reed

Waste of time & money! Nobody speaks English, so it’s already difficult, but cannot get a simple order correct! Went round & round with them to get the order right. Ordered 3 burritos, one with chicken & nothing else. Get to the window they hand us 2 burritos, explain they are missing the 3rd one. They take the bag back & apologize, then hand the bag back, with the “corrected “ order. Drive all the way across town 25 minutes home to find all they did was pull one burrito out & put a different one in, but still 2 not 3 that we paid for!!!! At 7pm on Tuesday night, not driving out of our way another hour to try to explain their mistake for the 6th time!!??‍♀️ So my husband will be stopping by TOMORROW so they can figure out how to correct this absolutely ridiculous mistake! So I get no dinner tonight, thanks!?

Atmosphere: 1

Food: 1

Service: 1

ISMAEL BARRIOS

Today, December 30, I had tacos al carbon combo, I wanted to pay with my gift card and for the second time my gift card had no balance (they had already given me one before and the same thing happened.Same thing but this time we will claim the balance), so we will have to return to the store with the ticket if we find it, and on the other hand it is the second time that they have given me some tacos with the horrible taste of chicken, I don't know If it's chicken from many days ago or what's wrong, but it tastes a lot like raw and old chicken!!! I'm super upset that you go to the drive thru; You come home expecting to have a good dinner and surprise you just threw your money in the trash!! And return from here to Cleveland ? horrible horrible horrible!

Atmosphere: 1

Food: 1

Service: 1

Leah Pankey

Yummy ? Crazy chicken ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Chicken Avocado, Nachos

Wendy Campos

The guys were very friendly and the food was very delicious. I am happy to have discovered that place.

Atmosphere: 5

Food: 5

Service: 5

Martin Arriagada

I love the chicken, it is very juicy and the flavor is the best", the place and the customer service are very nice.

Atmosphere: 5

Food: 5

Service: 5

Margaret Razon

You cannot beat El Pollo Loco for grilled chicken dishes and fresh ingredients on the run. The very best “fast food” you can get.

Atmosphere: 5

Food: 5

Service: 5

Susan Cook

I ordered a large tortilla soup. I got over charged $6. When I let them know it was a little confusing for them. After 8 minutes I got the right change. Got home and guess what???? Soup sucked!!!!

Atmosphere: 2

Food: 3

Service: 2

Eduardo Molina

We have been waiting for long time. There was a training in the tables area. Not professional.

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