Their food is so fresh… This is the best El Pollo Loco. I’ve been to throughout all my entire life. !!! Thank you for the great experience, and the excellent customer service From the staff !!!
Dietary restrictions: The manager is really rude I understand that it's the busy hour but it wouldn't hurt to be more polite to customers
Atmosphere: 4
Food: 2
Recommended dishes: Chicken Nachos Combo
BB “BzB”
Best chicken, best service, best location. I wish the parking wasn't as hard. But IT is worth the wait to park, no doubt. Staff are always helpful and friendly.
Despite being super busy, Veronica was friendly and professional and made great recommendations!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BRC Burrito
Dean E
Great option for
Atmosphere: 3
Food: 5
Service: 5
Brown Bunny
I came to this location w/ my hubby to eat a chicken tortilla soup and a 2pc meal combo .Let me tell you that the customer service with Juan was awesome ? and the food was fast and very good quality, the chicken was just right and all the food was hot .I've been to other Pollo Loco locations and the food is unevenly hot and the tortillas are always hard on one side and kinda soft on the other , chicken always burnt and hard to chew..But here at this Location was very good .I clean my plate clean.I'm very happy with everything..We will definitely stop here more often.
Atmosphere: 5
Food: 5
Service: 5
ALLAN C
Went there last night for dinner,I remembered the food used to be pretty good.Extremely small Pieces of chicken and lacked flavor.
Atmosphere: 2
Food: 1
Service: 4
Paul D.
Home of the burnt ass chicken! They serve up charred extra well done inedible meat! Never again!
gillcardsandbeyond
Only reason I even go here is because is near my house. The people that work here always seem unhappy and don't know anything about customer service. The new placement of the new kiosk is annoying and no one is ever at the register to help. They see you, don't welcome you, and ignore you. They get mad when you ask for help. Going to try and avoid this place and drive a little further. The receipt don't even have the survey ID on them?
I came here for the first time. Food was great! Service was great except for situations that there were out of the employees hands. I wish I know the name and info of the owner in this location. As it was sad to see only 3 employees plus the manager dealing with so many things at the same time. We were traveling and stop to eat and use the restroom, my little granddaughter and my sister, and I were in line for more than 5 min. Since I wasn't in a hurry I decided to go and order my food and come back to use the bathroom. But I went, I order and they still were there waitingMy husband knocked the door and someone came out screaming at him for not been patient! This location need more employees, the whole restaurant including the restrooms are in need of been cleaned. I appreciate everyonethere, thanks to their hard work my family and I can enjoy. That delicious food! I specially appreciate Martin the cashier for his good service and his calm while dealing with me, he had a gesture of kidness and I really value that. I wish I can do something for them.
amazing service!!! very nice people!! fast go go go!! i love the burritos! tacos and salads
JN V.
Service is great and the food is delicious! I recommend the flame grill chicken and salads!
Deb M.
Have been trying to order food for delivery for several months. This branch won't accept the corporate card that seems to work everywhere else. Just tried placing a $110 order on the website. Would not go through. Getting pizza instead.
iMedia3D
$17 3 piece meal, are you serious pollo loco? This was $9 before COVID.
Their food is so fresh… This is the best El Pollo Loco. I’ve been to throughout all my entire life. !!! Thank you for the great experience, and the excellent customer service From the staff !!!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Tacos
Dietary restrictions: The manager is really rude I understand that it's the busy hour but it wouldn't hurt to be more polite to customers
Atmosphere: 4
Food: 2
Recommended dishes: Chicken Nachos Combo
Best chicken, best service, best location. I wish the parking wasn't as hard. But IT is worth the wait to park, no doubt. Staff are always helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad, Tortilla Soup
Despite being super busy, Veronica was friendly and professional and made great recommendations!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BRC Burrito
Great option for
Atmosphere: 3
Food: 5
Service: 5
I came to this location w/ my hubby to eat a chicken tortilla soup and a 2pc meal combo .Let me tell you that the customer service with Juan was awesome ? and the food was fast and very good quality, the chicken was just right and all the food was hot .I've been to other Pollo Loco locations and the food is unevenly hot and the tortillas are always hard on one side and kinda soft on the other , chicken always burnt and hard to chew..But here at this Location was very good .I clean my plate clean.I'm very happy with everything..We will definitely stop here more often.
Atmosphere: 5
Food: 5
Service: 5
Went there last night for dinner,I remembered the food used to be pretty good.Extremely small Pieces of chicken and lacked flavor.
Atmosphere: 2
Food: 1
Service: 4
Home of the burnt ass chicken! They serve up charred extra well done inedible meat! Never again!
Only reason I even go here is because is near my house. The people that work here always seem unhappy and don't know anything about customer service. The new placement of the new kiosk is annoying and no one is ever at the register to help. They see you, don't welcome you, and ignore you. They get mad when you ask for help. Going to try and avoid this place and drive a little further. The receipt don't even have the survey ID on them?
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I came here for the first time. Food was great! Service was great except for situations that there were out of the employees hands. I wish I know the name and info of the owner in this location. As it was sad to see only 3 employees plus the manager dealing with so many things at the same time. We were traveling and stop to eat and use the restroom, my little granddaughter and my sister, and I were in line for more than 5 min. Since I wasn't in a hurry I decided to go and order my food and come back to use the bathroom. But I went, I order and they still were there waitingMy husband knocked the door and someone came out screaming at him for not been patient! This location need more employees, the whole restaurant including the restrooms are in need of been cleaned. I appreciate everyonethere, thanks to their hard work my family and I can enjoy. That delicious food! I specially appreciate Martin the cashier for his good service and his calm while dealing with me, he had a gesture of kidness and I really value that. I wish I can do something for them.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Pollo Bowl, Guacamole, Double Chicken Avocado Salad, Pinto Beans, Chips & Guacamole Large
amazing service!!! very nice people!! fast go go go!! i love the burritos! tacos and salads
Service is great and the food is delicious! I recommend the flame grill chicken and salads!
Have been trying to order food for delivery for several months. This branch won't accept the corporate card that seems to work everywhere else. Just tried placing a $110 order on the website. Would not go through. Getting pizza instead.
$17 3 piece meal, are you serious pollo loco? This was $9 before COVID.
Atmosphere: 3
Food: 3
Service: 3