My wife order a caramel macchiato for me n it taste really bad… the barista told me that they put vanilla instead of caramel! So then its not caramel macchiato!
Atmosphere: 1
Food: 1
Service: 1
Jessikah K.
Speedy service, kind customer care! Absolutely spot on order. Love this location, cute and convenient.
C.y.s S.S
Very nice ! Good service
Maria J.
This is the best Starbucks ever. They will fulfill any order you ask for. I asked for a tall grande vanilla mocha latte frappe and they were able to figure out what I wanted and made it delicious
They ruined my birthday. That was my birthday; and I had a birthday reward for a free drink. I came to visit Tahoe and was about to have dinner at the pizza opposite the Starbucks. Then I came in and asked the staff how would I redeem my birthday reward in the store. and I showed her ( her name is Bonnie) my phone and she looked at me and said " just scan it" so I hit the redeem option in the store" and scan; then waited for my drink and I saw they charged me. So I came and asked nicely another staff who made and gave my drink; and said " oh I think there is some misunderstanding, today is my birthday and I was supposed to have a free drink and I think you guys till charged me. Then the staff who made the drink for me looked at me like I am lying and just created an account to get free drink; she looked at me and asked " how long you have the apps for?" I said " for years, and you can check it" then another staff ( the nicest one) came and said sorry and tried to return money back to me; the one who got my order at first said to me that " I didn't know today was your birthday " what does she mean??? I showed her the phone screen when I ordered and told her today was my birthday and how should I redeem it and she said just scan and now she acted like she didn't know??? such a liar. and so you just didn't listen to me at all? and to the one who asked me and look at me like I am cheating on you guys, " I have this account for year, and even if I just created the account, I wouldn't be able to have the redeem award on my card!"I never have bad experiences but that day was my first and it was on my birthday!CHECK THE CAMERA TO SEE IF i showed her my birthday reward at the beginning. And checked to see the staff 's attitude!!!!! it is on AUgust 10th at around 7.30-8.0
Service: 1
Jamila Marie A.
Customer service definitely is lacking. I went in to ask for just a cup of ice because my son was getting hot (it was a hot day in Lake Tahoe) and they said they can get it for me but it'll be a minute. I waited, waited, and waited patiently .... 10-15 minutes passed and still nothing. I just needed ice to help cool down my son. When I went to ask again (I asked nicely) I got a SIDE EYE "yeah give me a minute." All three of the employees looked at each other kind of thinking who is going to give the ice SIMPLE ICE. finally the guy employee did but still wasn't very friendly. I never experienced a bad customer service at a Starbucks before. It seems like customer service isn't great at this location and Starbucks needs to retain their employees. HORRIBLE.
Mike Ryan
This is the only Starbucks I found near our room and it is packed most of the time.
Atmosphere: 5
Food: 5
Service: 5
Clint W.
The Starbucks in Heavenly Village is a small, unassuming coffee shop located in the heart of the ski resort. It's not out of the ordinary, but it's a reliable place to get a coffee. The selection of drinks is standard Starbucks fare, but there are a few unique items on the menu, such as the Heavenly Mocha Frappuccino.The interior of the cafe is small and narrow, but it's clean and well-maintained. There are a few tables and chairs inside, but it's mostly a grab-and-go type of place.Overall, I would give the Starbucks in Heavenly Village 4 stars out of 5. It's not the most exciting coffee shop in the world, but it's a reliable place to get a good cup of coffee.
Really great service!
Atmosphere: 4
Food: 5
Service: 5
My drink wasn't done
Atmosphere: 1
Food: 2
Service: 1
My drink wasn't done
Atmosphere: 1
Food: 2
Service: 1
Girl at register was rude and not helpful at all.
Atmosphere: 1
Food: 1
Service: 1
Hot coffees warm breakfast in Winter day. Lovely.
Atmosphere: 4
Food: 4
Service: 4
My wife order a caramel macchiato for me n it taste really bad… the barista told me that they put vanilla instead of caramel! So then its not caramel macchiato!
Atmosphere: 1
Food: 1
Service: 1
Speedy service, kind customer care! Absolutely spot on order. Love this location, cute and convenient.
Very nice ! Good service
This is the best Starbucks ever. They will fulfill any order you ask for. I asked for a tall grande vanilla mocha latte frappe and they were able to figure out what I wanted and made it delicious
A small shop with many customers. Nice outdoor
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
The staff is very awful and not friendly at
Atmosphere: 1
Food: 1
Service: 1
They ruined my birthday. That was my birthday; and I had a birthday reward for a free drink. I came to visit Tahoe and was about to have dinner at the pizza opposite the Starbucks. Then I came in and asked the staff how would I redeem my birthday reward in the store. and I showed her ( her name is Bonnie) my phone and she looked at me and said " just scan it" so I hit the redeem option in the store" and scan; then waited for my drink and I saw they charged me. So I came and asked nicely another staff who made and gave my drink; and said " oh I think there is some misunderstanding, today is my birthday and I was supposed to have a free drink and I think you guys till charged me. Then the staff who made the drink for me looked at me like I am lying and just created an account to get free drink; she looked at me and asked " how long you have the apps for?" I said " for years, and you can check it" then another staff ( the nicest one) came and said sorry and tried to return money back to me; the one who got my order at first said to me that " I didn't know today was your birthday " what does she mean??? I showed her the phone screen when I ordered and told her today was my birthday and how should I redeem it and she said just scan and now she acted like she didn't know??? such a liar. and so you just didn't listen to me at all? and to the one who asked me and look at me like I am cheating on you guys, " I have this account for year, and even if I just created the account, I wouldn't be able to have the redeem award on my card!"I never have bad experiences but that day was my first and it was on my birthday!CHECK THE CAMERA TO SEE IF i showed her my birthday reward at the beginning. And checked to see the staff 's attitude!!!!! it is on AUgust 10th at around 7.30-8.0
Service: 1
Customer service definitely is lacking. I went in to ask for just a cup of ice because my son was getting hot (it was a hot day in Lake Tahoe) and they said they can get it for me but it'll be a minute. I waited, waited, and waited patiently .... 10-15 minutes passed and still nothing. I just needed ice to help cool down my son. When I went to ask again (I asked nicely) I got a SIDE EYE "yeah give me a minute." All three of the employees looked at each other kind of thinking who is going to give the ice SIMPLE ICE. finally the guy employee did but still wasn't very friendly. I never experienced a bad customer service at a Starbucks before. It seems like customer service isn't great at this location and Starbucks needs to retain their employees. HORRIBLE.
This is the only Starbucks I found near our room and it is packed most of the time.
Atmosphere: 5
Food: 5
Service: 5
The Starbucks in Heavenly Village is a small, unassuming coffee shop located in the heart of the ski resort. It's not out of the ordinary, but it's a reliable place to get a coffee. The selection of drinks is standard Starbucks fare, but there are a few unique items on the menu, such as the Heavenly Mocha Frappuccino.The interior of the cafe is small and narrow, but it's clean and well-maintained. There are a few tables and chairs inside, but it's mostly a grab-and-go type of place.Overall, I would give the Starbucks in Heavenly Village 4 stars out of 5. It's not the most exciting coffee shop in the world, but it's a reliable place to get a good cup of coffee.
Atmosphere: 3
Food: 4
Service: 3