I posted a review that I deleted because I wanted to give the shop an opportunity to make things right with me. It has been 8 days since my initial contact attempt and 5 since I wrote them back and took down my original review. I am extremely unhappy with their communication and they don't seem to understand what a loss and heartbreak it was to receive a destroyed cake on my wedding day. I spent $400 on a sheet cake and two dozen cupcakes, two hours before the event the order arrived missing half of the cupcakes which were for my guests with dietary needs. I will give them credit for rushing over the missing cupcakes. However, when I opened the box for the sheet cake which had been placed in the delivery drivers trunk and driven up a canyon, I saw that the flimsy box it was placed in had smashed the frosting in the corners and the top, the center of the cake had slightly caved in, and my friends had to immediately try to help me smooth out the frosting . We attempted to decorate it with flowers but when it came time for serving the cake we did not take photos or cut the cake as a couple, it was too embarrassing and looked totally unprofessional. I had my servers cut the cake and serve it. This is when I discovered that the berry cake that I ordered and paid an $80 upgrade for had maybe a cup of berries in the whole cake. Most slices had one to two blueberries inside of them. This was a complete disaster, I did not need this stress during the party I planned and waited for for a long time. The owner offered to reimburse me for the berries or make me a new cake, but I am not having another wedding, this was my only one. I understand being short staffed and being away from the office, but there is no excuse for delivering a wedding cake in this condition. I am a small business owner myself so I know these reviews can be painful but I do not want this to happen to another bride, or a children's birthday party or any special event for anyone!
Harry Z.
They make delivery drivers wait 30+ minutes to pick up their order. They claim because it's cake which is still not a reason for such wait. They tell you it'd be 10-15 minutes which is still a long wait considering the delivery drivers are not hourly workers and don't have more than 5-10 minutes to waste on an order. Don't promise a time you can not deliver.
Araciel B.
Coffee cake was delicious, definitely worth trying. Will be coming back to try other pastries.
Rodel R.
Perfect execution. Picked up monster of a cake for my niecelet's birthday without a hitch. The nice ladies at the store packed it up nicely and quick to help. Parking is awful, but that's to be expected in that part of town...on Sunday, on St. Patrick's day... I digress. The cake was f'n delicious.
N H.
I have been coming to this bakery for close to nine years and getting my daughter's birthday cakes as well as other special occasion cakes from this bakery. Everything looks beautiful and tastes amazing! Their cupcakes and their bars and cookies, etc. The staff are all so wonderful and incredibly sweet. It's really difficult to find a great bakery that makes beautiful cakes that taste delicious as well. But Big Sugar always does the job. I would definitely recommend coming to this bakery for any of your baked goods needs. Nan Hakhamimi
Annie Shao
Omg please save your money and get a custom cake somewhere else. My son’s cake looked like a poke ball (has blemishes) but the cake itself was dry and disgusting. A dog wouldn’t even eat it.
Atmosphere: 5
Food: 1
Service: 3
Scott F.
great customer service and delicious cupcakes. the icing is top tier, by far some of the best I've ever had. I'll definitely be back!
Nikki M.
SO SO GOOD! I placed a last minute custom order only 3 days prior for a corporate baby shower and they came through on the clutch. My team LOVED the cupcakes and cake pops. Everything was decorated just the way I requested (very minimal/general pink and gold colors - mixed flavors) and the customer service was great! I forgot the name of the woman who assisted me over the phone but she was very sweet and accommodating, especially for a Monday pick-up as most bakery's are closed on Monday. I can't say the customer service was the same from the bakery I called before this one but the lady's tone was so trash - calling Sugar Bakeshop was a breath of fresh air. If I'm paying my money ANYWHERE, customer service has to be on point. I will definitely be returning! They did not disappoint.
Michaella M.
Placed an order a day ahead of time, they sold out and simply cancelled my order. When I called, she said she was sorry, that is was a busy day , and blamed the Uber eats app....but, my guess is she didn't look at her online orders and just ignored me because it was easy to cancel. So much for the birthday cake I ordered, I'll find a more reliable vegan bakery for my future needs.
Thomas O.
My girlfriend and I stopped into the store to pick up delicacies for dessert for a large family dinner. It was our first time there; we were happy that this place had different gluten-free items. Unfortunately, the delicacy of the service did not match the delicacy of the baked goods. We were greeted shortly and then demanded to say what we wanted without the option of taking time to browse. We were also not allowed to discuss with each other what we should get as the minute we asked each other "should we get this?" the person behind the counter said, "So you want that?" without allowing us the discussion. At one point, we debated on whether or not to get a specialty muffin. The worker asked, "Do you want to try one?" We replied, "Yes, thank you so much, how thoughtful" having been led to believe it was a free sample given how many items we were purchasing. And then she charged us for the muffin. Just wanting to get out of there we paid and left. Ultimately we did not feel welcomed by the worker; we encourage the business to either retrain or rethink their front of house help.
This is my go-to spot for mini cupcakes or very nice cakes. The prices are pretty high, so don't expect your typical bakery price points. The mini cupcakes come in chocolate, French vanilla, and red velvet. They make for a nice bday present if you want something that can give everyone a bite. The service is fine and they have some cute collectibles for those who are into it.
Jessica S.
Their baked goods taste great and I'd love to support a small business, but I am extremely disappointed in the size and price of an item I ordered through Postmates. I ordered the "Frosted Big Sugar Cookie", which was $5.95. The item that arrived was smaller than the palm of my hand and frosted came off in transit. It still tasted fine, but it seems like a steep price for a small cookie. I wish they disclosed this in the description because the picture on the app is deceiving.
Indiana
The cake is very dry, and they put inside the jam , the jam in the cake is never yummy , ! I don’t recommend!
Atmosphere: 1
Food: 1
Service: 1
Stephanie Shimon
Went in to the shop to order a custom cake for my son’s birthday. Spent 20 minutes providing all the details of my customization. As I was less than 2 weeks out and most bakeries require notice for custom, I asked for a confirmation of what they could do and a price asap. The person in charge of these projects wouldn’t come out to speak to me. That afternoon and the week following I called 3 times and each time they said someone would call me back and that my order was confirmed. Never received a call back or my order. Not sure how you run a business this way
Marc Writer
This once great cupcake store has fallen to a new low. The store is messy, dirty and nothing like it once was. They rarely keep their posted hours, and they’re running it into the ground. A sure recipe to go out of business.
I posted a review that I deleted because I wanted to give the shop an opportunity to make things right with me. It has been 8 days since my initial contact attempt and 5 since I wrote them back and took down my original review. I am extremely unhappy with their communication and they don't seem to understand what a loss and heartbreak it was to receive a destroyed cake on my wedding day. I spent $400 on a sheet cake and two dozen cupcakes, two hours before the event the order arrived missing half of the cupcakes which were for my guests with dietary needs. I will give them credit for rushing over the missing cupcakes. However, when I opened the box for the sheet cake which had been placed in the delivery drivers trunk and driven up a canyon, I saw that the flimsy box it was placed in had smashed the frosting in the corners and the top, the center of the cake had slightly caved in, and my friends had to immediately try to help me smooth out the frosting . We attempted to decorate it with flowers but when it came time for serving the cake we did not take photos or cut the cake as a couple, it was too embarrassing and looked totally unprofessional. I had my servers cut the cake and serve it. This is when I discovered that the berry cake that I ordered and paid an $80 upgrade for had maybe a cup of berries in the whole cake. Most slices had one to two blueberries inside of them. This was a complete disaster, I did not need this stress during the party I planned and waited for for a long time. The owner offered to reimburse me for the berries or make me a new cake, but I am not having another wedding, this was my only one. I understand being short staffed and being away from the office, but there is no excuse for delivering a wedding cake in this condition. I am a small business owner myself so I know these reviews can be painful but I do not want this to happen to another bride, or a children's birthday party or any special event for anyone!
They make delivery drivers wait 30+ minutes to pick up their order. They claim because it's cake which is still not a reason for such wait. They tell you it'd be 10-15 minutes which is still a long wait considering the delivery drivers are not hourly workers and don't have more than 5-10 minutes to waste on an order. Don't promise a time you can not deliver.
Coffee cake was delicious, definitely worth trying. Will be coming back to try other pastries.
Perfect execution. Picked up monster of a cake for my niecelet's birthday without a hitch. The nice ladies at the store packed it up nicely and quick to help. Parking is awful, but that's to be expected in that part of town...on Sunday, on St. Patrick's day... I digress. The cake was f'n delicious.
I have been coming to this bakery for close to nine years and getting my daughter's birthday cakes as well as other special occasion cakes from this bakery. Everything looks beautiful and tastes amazing! Their cupcakes and their bars and cookies, etc. The staff are all so wonderful and incredibly sweet. It's really difficult to find a great bakery that makes beautiful cakes that taste delicious as well. But Big Sugar always does the job. I would definitely recommend coming to this bakery for any of your baked goods needs. Nan Hakhamimi
Omg please save your money and get a custom cake somewhere else. My son’s cake looked like a poke ball (has blemishes) but the cake itself was dry and disgusting. A dog wouldn’t even eat it.
Atmosphere: 5
Food: 1
Service: 3
great customer service and delicious cupcakes. the icing is top tier, by far some of the best I've ever had. I'll definitely be back!
SO SO GOOD! I placed a last minute custom order only 3 days prior for a corporate baby shower and they came through on the clutch. My team LOVED the cupcakes and cake pops. Everything was decorated just the way I requested (very minimal/general pink and gold colors - mixed flavors) and the customer service was great! I forgot the name of the woman who assisted me over the phone but she was very sweet and accommodating, especially for a Monday pick-up as most bakery's are closed on Monday. I can't say the customer service was the same from the bakery I called before this one but the lady's tone was so trash - calling Sugar Bakeshop was a breath of fresh air. If I'm paying my money ANYWHERE, customer service has to be on point. I will definitely be returning! They did not disappoint.
Placed an order a day ahead of time, they sold out and simply cancelled my order. When I called, she said she was sorry, that is was a busy day , and blamed the Uber eats app....but, my guess is she didn't look at her online orders and just ignored me because it was easy to cancel. So much for the birthday cake I ordered, I'll find a more reliable vegan bakery for my future needs.
My girlfriend and I stopped into the store to pick up delicacies for dessert for a large family dinner. It was our first time there; we were happy that this place had different gluten-free items. Unfortunately, the delicacy of the service did not match the delicacy of the baked goods. We were greeted shortly and then demanded to say what we wanted without the option of taking time to browse. We were also not allowed to discuss with each other what we should get as the minute we asked each other "should we get this?" the person behind the counter said, "So you want that?" without allowing us the discussion. At one point, we debated on whether or not to get a specialty muffin. The worker asked, "Do you want to try one?" We replied, "Yes, thank you so much, how thoughtful" having been led to believe it was a free sample given how many items we were purchasing. And then she charged us for the muffin. Just wanting to get out of there we paid and left. Ultimately we did not feel welcomed by the worker; we encourage the business to either retrain or rethink their front of house help.
Restaurantji Recommends
This is my go-to spot for mini cupcakes or very nice cakes. The prices are pretty high, so don't expect your typical bakery price points. The mini cupcakes come in chocolate, French vanilla, and red velvet. They make for a nice bday present if you want something that can give everyone a bite. The service is fine and they have some cute collectibles for those who are into it.
Their baked goods taste great and I'd love to support a small business, but I am extremely disappointed in the size and price of an item I ordered through Postmates. I ordered the "Frosted Big Sugar Cookie", which was $5.95. The item that arrived was smaller than the palm of my hand and frosted came off in transit. It still tasted fine, but it seems like a steep price for a small cookie. I wish they disclosed this in the description because the picture on the app is deceiving.
The cake is very dry, and they put inside the jam , the jam in the cake is never yummy , ! I don’t recommend!
Atmosphere: 1
Food: 1
Service: 1
Went in to the shop to order a custom cake for my son’s birthday. Spent 20 minutes providing all the details of my customization. As I was less than 2 weeks out and most bakeries require notice for custom, I asked for a confirmation of what they could do and a price asap. The person in charge of these projects wouldn’t come out to speak to me. That afternoon and the week following I called 3 times and each time they said someone would call me back and that my order was confirmed. Never received a call back or my order. Not sure how you run a business this way
This once great cupcake store has fallen to a new low. The store is messy, dirty and nothing like it once was. They rarely keep their posted hours, and they’re running it into the ground. A sure recipe to go out of business.