Worst experience ever with Pizza Hut!!!! 3rd time we've had a problem with our order with this location!!! This time they had to cancel our order because they didn't have the dough for the pizza....WUT no dough!!!!!! But didn't bother to even call, text or email us regarding our order. An hour later I find this out when I called and all the person I spoke with said was I'm sorry, I'm the only person working here tonight...really????? What a joke!!! I will never order from Pizza Hut again, Very Sad and Disappointed, still waiting for my refund though!!!
Brian M.
Here's an idea: Online / app ordering should prevent you from placing an order if the computer-generated pick-up time schedules itself for AFTER store closing hours. Unaware of the change in store hours for this NP location, we ordered a pizza around 8:50p. When we arrived at the store, you can see the TV monitor saying that our pizza was ready. We received an email also stating it's done. Problem is the door was locked, and staff was in the back closing down the kitchen. We knocked on the door for about 5 minutes to try to get someone to open up. We even tried calling, but only got the "We're closed" message. Finally someone came to the door, expressing "we're closed". We said we were just picking up our "ready" pizza, as indicated on the screen behind him, and on the phone. He mentioned that they didn't make the pizza because they thought we weren't going to come and get it. Who orders, and pays, for a pizza only to not come and pick it up??? And if the App allows you to place the order before the store closing, then one should expect that the customer would want the pizza they ordered. To the staff credit, after 25 minutes, they did offer to make a pizza. It wasn't exactly the pizza we ordered, but we didn't know this until we got home. My suggestion to Pizza Hut corporate and the the individual franchise locations, get your tech to mirror your store hours so that the user journey isn't this complicated. If a store closes at 9p, and the time to make a pizza is 15 minutes...then have the App prevent orders to come in 20-minutes before posted closing time. As embarrassing as it is to post a review of a Pizza Hut, I see it as a needed PSA to warn others left with limited dining options.
Michael Hess
Either incompetence or dishonesty with workers there. Called store and ordered a Pizza. Asked on the phone if there were any coupons. Late teen / early 20 female worker said there were no coupon offers for my order. I gave my credit card details and made the order. Walked in to location and saw coupons displayed on the front desk area that directly applied to my order. Asked worker about it, they said that the coupons aren't applicable yet... even though the date on the coupons said they were active until the end of the month many weeks away. I said it didn't make sense, but they insisted. Paid, went home. Got on my computer and started an order on Pizza Hut.com just to check out the coupon. It was definitely an active coupon. So I went back to the store. Those coupons were magically gone off the counter. Another person was there (older male). I explained my situation and he said that the female worker I spoke with was the manager, but she had left for lunch break. He explained he couldn't do anything about it. I asked when she would be back. He said 1 hour. I waited in my car 1 hour 15 minutes. I went back in, and she was there. Refunded my order finally. I only think I was able to get the difference because I was persistent. Who knows how many other people they overcharged or told some story about "coupons not being active". I never will go there again.
Bob S.
Beware the fees they add to your order! My original food total was about $25...but by the time all the fees were added, it was almost $40!! Seriously??? Plus, the pizza arrived barely warm, soda expired 2 months ago and delivery took almost an hour. This was the last time we order Pizza Hut, there are MUCH better options for MUCH lower prices in the area.
Margarita Vaiman
Just picked up my order 5 minutes ago, and if you were wondering what those black spots on the photo, it was supposed to be tomato and onions. How can you possibly give a burned product like this to your customers? Didn’t you see that the pie was ruined when it came out of the oven? Your pizza is no longer inexpensive. If you are charging premium now for everything, make sure to provide your customers with quality service and product. Because for some reason, you are unable to provide either. We are working on a refund on our order right now, and I don’t think we should to give Pizza Hut another chance.
Jennifer S.
I was ordering 20 times from here until I caught COVID from them and all I got was a non respondent email not Even saying sorry. I been sick for 3 weeks now and I advise everyone to stay away from here. I regret eating that Pizza.
E. Hill
Yummy pizza (medium) & (6) pc Buffalo Wings super hot!!! Price was pretty high for both. I'll ask before I order next time. $32?
Paula Javaherian
This might have been the worst pizza I’ve ever had
Nely P.
The last few times I have ordered it has arrived half an hour late. This last time it was 40 mins late from the ETA, and the food was not warm at all when it was delivered. The breadsticks were hard and cold, not sure if they're supposed to be like that or should be served warm. All of the food still tastes delicious though.
My order was not ready on time. I requested curbside pick up and I had to go inside to get it. I had to ring the bell on the counter several times and yell for hello before someone finally appeared. The pizza did not taste like it just came out of the oven. The crust seemed stale and was too chewy. Very un-impressed.
Ron Rich
Great employees. super good pizza .
John M.
Ordered delivery twice. Both times undercooked and cold. Not worth your time or money
Hugh Drain
Exceptional customer service. The order was correct, and I was on my way in no time.
Worst experience ever with Pizza Hut!!!! 3rd time we've had a problem with our order with this location!!! This time they had to cancel our order because they didn't have the dough for the pizza....WUT no dough!!!!!! But didn't bother to even call, text or email us regarding our order. An hour later I find this out when I called and all the person I spoke with said was I'm sorry, I'm the only person working here tonight...really????? What a joke!!! I will never order from Pizza Hut again, Very Sad and Disappointed, still waiting for my refund though!!!
Here's an idea: Online / app ordering should prevent you from placing an order if the computer-generated pick-up time schedules itself for AFTER store closing hours. Unaware of the change in store hours for this NP location, we ordered a pizza around 8:50p. When we arrived at the store, you can see the TV monitor saying that our pizza was ready. We received an email also stating it's done. Problem is the door was locked, and staff was in the back closing down the kitchen. We knocked on the door for about 5 minutes to try to get someone to open up. We even tried calling, but only got the "We're closed" message. Finally someone came to the door, expressing "we're closed". We said we were just picking up our "ready" pizza, as indicated on the screen behind him, and on the phone. He mentioned that they didn't make the pizza because they thought we weren't going to come and get it. Who orders, and pays, for a pizza only to not come and pick it up??? And if the App allows you to place the order before the store closing, then one should expect that the customer would want the pizza they ordered. To the staff credit, after 25 minutes, they did offer to make a pizza. It wasn't exactly the pizza we ordered, but we didn't know this until we got home. My suggestion to Pizza Hut corporate and the the individual franchise locations, get your tech to mirror your store hours so that the user journey isn't this complicated. If a store closes at 9p, and the time to make a pizza is 15 minutes...then have the App prevent orders to come in 20-minutes before posted closing time. As embarrassing as it is to post a review of a Pizza Hut, I see it as a needed PSA to warn others left with limited dining options.
Either incompetence or dishonesty with workers there. Called store and ordered a Pizza. Asked on the phone if there were any coupons. Late teen / early 20 female worker said there were no coupon offers for my order. I gave my credit card details and made the order. Walked in to location and saw coupons displayed on the front desk area that directly applied to my order. Asked worker about it, they said that the coupons aren't applicable yet... even though the date on the coupons said they were active until the end of the month many weeks away. I said it didn't make sense, but they insisted. Paid, went home. Got on my computer and started an order on Pizza Hut.com just to check out the coupon. It was definitely an active coupon. So I went back to the store. Those coupons were magically gone off the counter. Another person was there (older male). I explained my situation and he said that the female worker I spoke with was the manager, but she had left for lunch break. He explained he couldn't do anything about it. I asked when she would be back. He said 1 hour. I waited in my car 1 hour 15 minutes. I went back in, and she was there. Refunded my order finally. I only think I was able to get the difference because I was persistent. Who knows how many other people they overcharged or told some story about "coupons not being active". I never will go there again.
Beware the fees they add to your order! My original food total was about $25...but by the time all the fees were added, it was almost $40!! Seriously??? Plus, the pizza arrived barely warm, soda expired 2 months ago and delivery took almost an hour. This was the last time we order Pizza Hut, there are MUCH better options for MUCH lower prices in the area.
Just picked up my order 5 minutes ago, and if you were wondering what those black spots on the photo, it was supposed to be tomato and onions. How can you possibly give a burned product like this to your customers? Didn’t you see that the pie was ruined when it came out of the oven? Your pizza is no longer inexpensive. If you are charging premium now for everything, make sure to provide your customers with quality service and product. Because for some reason, you are unable to provide either. We are working on a refund on our order right now, and I don’t think we should to give Pizza Hut another chance.
I was ordering 20 times from here until I caught COVID from them and all I got was a non respondent email not Even saying sorry. I been sick for 3 weeks now and I advise everyone to stay away from here. I regret eating that Pizza.
Yummy pizza (medium) & (6) pc Buffalo Wings super hot!!! Price was pretty high for both. I'll ask before I order next time. $32?
This might have been the worst pizza I’ve ever had
The last few times I have ordered it has arrived half an hour late. This last time it was 40 mins late from the ETA, and the food was not warm at all when it was delivered. The breadsticks were hard and cold, not sure if they're supposed to be like that or should be served warm. All of the food still tastes delicious though.
Always have the best food and service here
Restaurantji Recommends
My order was not ready on time. I requested curbside pick up and I had to go inside to get it. I had to ring the bell on the counter several times and yell for hello before someone finally appeared. The pizza did not taste like it just came out of the oven. The crust seemed stale and was too chewy. Very un-impressed.
Great employees. super good pizza .
Ordered delivery twice. Both times undercooked and cold. Not worth your time or money
Exceptional customer service. The order was correct, and I was on my way in no time.
The employees are always so nice and courteous.