Shake Shack Westlake Village

120 Promenade Way Suite A, Thousand Oaks
(805) 309-5941

Recent Reviews

R O B

For me the best burger!!!

Lacey Glass

This has to be the best Shake Shack. It is consistently delicious, extremely clean and the staff is wonderful. Thank you for the great service, Carl!

Atmosphere: 5

Food: 5

Service: 5

Buffi Hatfield

Gross. My burger was drenched in salt.The bathroom faucet was not working correctly.I won't be back, very disappointing.

Atmosphere: 2

Food: 1

Service: 4

Giselle

Clean fast and easy.

Atmosphere: 5

Food: 5

Service: 5

Scarlett Pimentel

⭐⭐⭐⭐⭐

Atmosphere: 5

Food: 5

Service: 5

Kate Harrison

The best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Hot Dog, Hamburger, Fries

Natalia

Everything is amazing, however ordering in the shake shack APP is always a problem for me. It’s not so convenient always gives me a problem but overall service, food is

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

Frank Ruiz

Walked right in and ordered from the kiosk near the entrance, picked a number, found a seat, got my food relatively fast and enjoyed the best Korean bbq burger I’ve ever had accompanied by the best spicy Korean bbq fries. If you like good food, you will love this place.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Fries

Alastair Brennan

Smoke Shack burger and some fries... The best.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Shackburger

Allan Wright

Great food stop on our trip.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Dog, Hamburger

Orchid Rose Morrow

Vegetarian options: Veggie burger option

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Shackburger, Frozen Custard, Fries

Alex Villagrana

The burger was perfection—juicy, well-seasoned, and cooked to perfection. Each bite was a burst of fresh and amazing flavors. Pairing it with their shakes elevated the experience; creamy and indulgent, they complemented the savory goodness of the burger. The burgers and the delightful shakes make this place a must.

Atmosphere: 5

Food: 5

Service: 5

Veronica Gallegos

What I appreciate the most is that a lot of the employees are super polite and they seem to be happy to be there. They always go the extra mile to provide great service!Parking: You can park easily, no issues

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Hot Dog, Chick'n Shack, Fries

Bryce Harmon

This was my second visit to this location and it confirmed for me that it's just an average fast food place, with an above average costThe novel experience of ordering from an iPad, and having almost zero employee contact, has its advantages and disadvantages. The food is tasty but not as flavorful or satisfying as burgers I've had from The Habit or In-&-Out, but it wasn't bad either, just average.For 2:30pm on a Sunday many of the tables were not cleaned and there were 5 tables full of teenagers, who all had a dissatisfied look as if one of their parents had just walked in unannounced to the secret club house.LoL, I am old enough to be someone's parent, but I was getting some serious children of the corn vibes, just don't hold that against the restaurant.Overall it was a medium experience at an over priced fast food joint that you can incidentally buy a beer from.

Atmosphere: 3

Food: 3

Service: 3

christine C

Had a burger and a shake. Both were very good. Ryan brought my food to the table and he was attentive and sweet. Seeing employees who enjoy their jobs is a breath of fresh air.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

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