Too bad they don't have any salsa without onions everything has onions they use to have salsa without onions I won't go back just because of that
Eduardo Velez
I try use a coupon for my break I work Cross Street but owners decide no to accept coupons from Robinson Helicopter Company. He want us to pay full price . Coupon don't specify no valid for RHC.....I'll take my business somewhere
Atmosphere: 4
Food: 4
Service: 1
Inez Martinez
We went through the drive-thru. People (on accident) left out part of order. We phoned in and they saw part of order still there, and we went back to pick it up.Even provided/got a beverage.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meal for Two, Pinto Beans, Black Beans, 2 Piece Leg and Thigh Meal, Guacamole
Michael G
This was a disappointment, we eat El Pollo Loco occasionally but this was terrible! Food was dry and not fresh at all. It was after 8:00 pm and it was like they were trying to avoid cooking fresh food by selling old stuff. Nothing was good. Don't eat here late!
Atmosphere: 3
Food: 2
Service: 3
David Evans
Loving it over and over and over
Pam
I don’t live in the area but when I go shopping at Del Amo I occasionally visit this location and always have the best experience. The food taste better here and the customer service is great!
Atmosphere: 4
Food: 5
Service: 5
L K
This place has gone rapidly downhill, the staff are rude, and the food is atrociously gamy.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth U
Be aware, at this location they charge you for all the condiments. Salsa .50c, chips 1.00, bean broth only, no beans they charge as a side order $4 or $5. After they charge you extra, they don't put it in the bag. They don't care about orders, there is always something missing or wrong. Fat boy really rude and careless. Each employee charges you a different price. At all other locations condiments are free with the food. Higher prices every time. There is no price control here, they charge you what each employee wants. Out of menu items often. New employees every time, they don't last. I'm wondering why. Supposed to be open until midnight, but they close when they want. Used to be a really good location.
Atmosphere: 1
Food: 4
Service: 1
A Z (Albright)
They overcook the chicken and make it dry. They do the same to the churros.When I request “no thigh (dark meat); substitute chopped chicken breast (white meat),” in my chicken avocado quesadilla, they charge $2.00. But the other EPL locations only charge $1.00 to $1.50 for that substitution.So, they charge more but the food is much lower quality since the chicken is always overcooked and dry.Parking: The parking lot is very small.
I have to say El Pollo Loco was great 20 years ago and they are still great. Everything is fresh and satisfying. They always have more than enough staff to get you in and out, while giving you fresh food. The process are great, especially with all of the extras and sides that they include. Their fresh salsa and guacamole dips are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Pinto Beans, Half Chicken Meal, 2 Piece Leg and Thigh Meal, Pollo Bowl, Double Chicken Tostada Salad, Guacamole, Chips & Guacamole Large, Three Piece Dark Very Juicy with Macaroni and Cheese and Coleslaw Salad
miguel m.
Excellent food and great service. Food was delicious and served fast. Clean environment
Rachel Rose
Undercooked, pink chicken. Be careful. Couldn’t eat any of my food, this was just some of it.Unfortunately, every time I’ve been to this location something has been wrong with the order, things missing, or incorrect items. Doesn’t matter if I pick it up or get it delivered, there’s always an issue.Only leaving this review in hopes management can make it better somehow.
Food: 1
Service: 2
Rachel R.
Undercooked, pink chicken. Be careful. Couldn't eat any of my food, this was just some of it. Unfortunately, every time I've been to this location something has been wrong with the order, things missing, or incorrect items. Doesn't matter if I pick it up or get it delivered, there's always an issue. Only leaving this review in hopes management can make it better somehow.
Daryl Adams
This was the worst El Pollo Loco Chicken I ever had and I eat a lot of Pollo Loco Chicken at other
Parking can be tight, small
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tortilla Roll, Creamy Cilantro Dressing, Pinto Beans, Churro, Double Chicken Salad, Half Chicken Meal, 2 Piece Leg and Thigh Meal, Double Chicken Tostada Salad, Chicken Nachos Combo
Too bad they don't have any salsa without onions everything has onions they use to have salsa without onions I won't go back just because of that
I try use a coupon for my break I work Cross Street but owners decide no to accept coupons from Robinson Helicopter Company. He want us to pay full price . Coupon don't specify no valid for RHC.....I'll take my business somewhere
Atmosphere: 4
Food: 4
Service: 1
We went through the drive-thru. People (on accident) left out part of order. We phoned in and they saw part of order still there, and we went back to pick it up.Even provided/got a beverage.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meal for Two, Pinto Beans, Black Beans, 2 Piece Leg and Thigh Meal, Guacamole
This was a disappointment, we eat El Pollo Loco occasionally but this was terrible! Food was dry and not fresh at all. It was after 8:00 pm and it was like they were trying to avoid cooking fresh food by selling old stuff. Nothing was good. Don't eat here late!
Atmosphere: 3
Food: 2
Service: 3
Loving it over and over and over
I don’t live in the area but when I go shopping at Del Amo I occasionally visit this location and always have the best experience. The food taste better here and the customer service is great!
Atmosphere: 4
Food: 5
Service: 5
This place has gone rapidly downhill, the staff are rude, and the food is atrociously gamy.
Atmosphere: 1
Food: 1
Service: 1
Be aware, at this location they charge you for all the condiments. Salsa .50c, chips 1.00, bean broth only, no beans they charge as a side order $4 or $5. After they charge you extra, they don't put it in the bag. They don't care about orders, there is always something missing or wrong. Fat boy really rude and careless. Each employee charges you a different price. At all other locations condiments are free with the food. Higher prices every time. There is no price control here, they charge you what each employee wants. Out of menu items often. New employees every time, they don't last. I'm wondering why. Supposed to be open until midnight, but they close when they want. Used to be a really good location.
Atmosphere: 1
Food: 4
Service: 1
They overcook the chicken and make it dry. They do the same to the churros.When I request “no thigh (dark meat); substitute chopped chicken breast (white meat),” in my chicken avocado quesadilla, they charge $2.00. But the other EPL locations only charge $1.00 to $1.50 for that substitution.So, they charge more but the food is much lower quality since the chicken is always overcooked and dry.Parking: The parking lot is very small.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Creamy Cilantro Dressing
Restaurantji Recommends
I have to say El Pollo Loco was great 20 years ago and they are still great. Everything is fresh and satisfying. They always have more than enough staff to get you in and out, while giving you fresh food. The process are great, especially with all of the extras and sides that they include. Their fresh salsa and guacamole dips are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Pinto Beans, Half Chicken Meal, 2 Piece Leg and Thigh Meal, Pollo Bowl, Double Chicken Tostada Salad, Guacamole, Chips & Guacamole Large, Three Piece Dark Very Juicy with Macaroni and Cheese and Coleslaw Salad
Excellent food and great service. Food was delicious and served fast. Clean environment
Undercooked, pink chicken. Be careful. Couldn’t eat any of my food, this was just some of it.Unfortunately, every time I’ve been to this location something has been wrong with the order, things missing, or incorrect items. Doesn’t matter if I pick it up or get it delivered, there’s always an issue.Only leaving this review in hopes management can make it better somehow.
Food: 1
Service: 2
Undercooked, pink chicken. Be careful. Couldn't eat any of my food, this was just some of it. Unfortunately, every time I've been to this location something has been wrong with the order, things missing, or incorrect items. Doesn't matter if I pick it up or get it delivered, there's always an issue. Only leaving this review in hopes management can make it better somehow.
This was the worst El Pollo Loco Chicken I ever had and I eat a lot of Pollo Loco Chicken at other
Atmosphere: 2
Food: 1
Service: 1