McDonald's

19009 Hawthorne Blvd, Torrance
(310) 370-6511

Recent Reviews

Edmilson Pereira

People that work in this place have no merci on community

Atmosphere: 1

Food: 1

Service: 1

Joanna Galindo

The service was great in the morning until I drove to the second window where that rude girl handed my bag! You shouldn’t have people like her near no window she is Rude and gives you a nasty look when you ask for ketchup.

Atmosphere: 3

Food: 3

Service: 3

Paul “calilifepaul”

I had a fairly sizable order, but by no means a large or complex order. They asked me to pull ahead of the drive-thru and wait for my order. No problem. I pulled forward and 17 minutes passed by before someone walked up to my car. The employee attempted to confirm my order with me, but it was entirely the wrong order. Waited about 8 minutes and the same employee returned… wrong order again. Waited another 5 minutes and I had to show my receipt for them to confirm the order. The employee assured me the correct order was contained between both paper bags. I drove back to my office only a few blocks away. Once I arrived at my office, I realized the chicken nuggets were entirely cold and stale, I also realized my Combo #7 was missing completely (except for the drink).I drove back to the store and parked. The drive-thru line was so long that it wrapped around the building… a sign of an obvious problem. I parked my car (the parking space was difficult to get into because of how long the drive-thru line was) and I walked inside. Once inside, I noticed a similar problem. People were packed so tightly together, there was barely any room to walk up to the counter. One elderly man was complaining that he had been waiting for over an hour for his order. A younger guy working for DoorDash was complaining that he had been there for nearly an hour. Two other customers had given up and were asking for refunds.I squeezed between people and approached the counter. The younger guy who was behind the register was busy scrolling thru his phone and I had to say “excuse me, sir” to get his attention. He saw me holding a receipt and before I could say anything, he told me “Oh, your order’s not correct? You need to talk to those guys over there. I can’t help you.” I walked over to the other counter where some employees were packing up the customer orders, but not one of them ever acknowledged that I was there. Not even any eye contact. It’s almost like they were intentionally ignoring me.I walked back to the main counter where the registers are, and I told the same guy that initially spoke to me that I was being ignored and nobody wanted to help me. A very young manager with a blue shirt and striped tie walked over to me and asked me what I was missing from my order. I explained to him the items that I was missing, and while it initially looked like he was going to going to correct my order, he got sidetracked by pulling out some necessary supplies for the other employees. At this point there were so many irate customers there, the manager just walked to the back and put his hands on his head as if he didn’t know how to handle the chaos that was unfolding in the restaurant. Meanwhile, other customers were starting to get louder and more irate. I kept my cool, and once he finally walked back up, I had to remind him what I was waiting there for, and he finally got me the correct items that were missing from my order.After waiting for nearly 30 minutes on my first order, and then the inconvenience of having to drive back there and wait another 20 minutes inside the restaurant for a corrected order, I can honestly say that I will never be returning to this location again. I may also never return to ANY McDonald’s location again.

Atmosphere: 1

Food: 2

Service: 1

brad chad

I'm hungry but your employee doesn't speak English ? almost paid 4x the price . Chose not to argue and just went home hungry.

Atmosphere: 1

Food: 1

Service: 1

Belen E

I went to the drive through and the guy who was supposed to be giving the orders at the window was telling everyone to wait on a designated spot for online pick up, he said that they are being timed for the wait time, I think that is cheating, they are probably getting the system wrong by cheating on the wait time, I ordered a cheese burger and a small fry and I waited for over 30 minutes. I can imagine how the system works here, is so rigged.

Atmosphere: 1

Food: 1

Service: 1

Michael Krengel

Fastfood good

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Double Cheeseburger, Dr Pepper, Mcflurry with Oreo Cookies

Oliver H

Regular McDonald’s

Pete Eneliko

Consistently

Atmosphere: 3

Food: 4

Service: 3

Armando Garcia

Very sad...this McDonald's restrooms were dirty. I requested extra extra onions in my MC double and nothing. I had to let them know . Also, there was a young man chewing gum and blowing bubbles while handing food. ?

Atmosphere: 2

Food: 2

Service: 2

Joe

Apparently this place doesn't serve first responders. I was denied service as I had my uniform on.

Atmosphere: 1

Food: 1

Service: 1

Miguel Aguirre

Great attitude from everyone.Really enjoyed my breakfast surrounded by positive and friendly employees..

Atmosphere: 5

Food: 5

Service: 5

Ken OBo (Bokken99)

Drive-thru use at nightI can't help but compare it to inandout, but it seems like they have a variety of burgers.

Atmosphere: 4

Food: 4

Service: 4

tengen uzui

Drive-thru use at nightI can't help but compare it to inandout, but it seems like they have a variety of burgers.

Atmosphere: 4

Food: 4

Service: 4

Alexander Viera

Not 24 hour brother, I wanted a double quarter pounder at 2 am

I just had a run in with the front workers, managers listen to me when I say those members, were welcoming, nice, and accommodating. Getting my order taken by them, made my day :)) raise their pay grade !!

Atmosphere: 4

Food: 3

Service: 5

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