I treated my family to some tacos from Cafe Rio for taco Tuesday, and I want to start off by saying they were delicious. The food at Cafe Rio is always good. I have no complaints there. The only thing that was lacking was the service. It's understandable because it was Tuesday, and I know they're inundated with online orders, mine being one of them. I really wish their system was better, though, because I placed my order, and it was supposed to be ready by 5:50 PM so I walked in expecting to get my order only to have to wait 20 minutes to get it. There were only 4 taco meals, too, with drinks and a small side of elote each, but their system over complicated things so much they were struggling to get my order right. Eventually, they got it done, or so I thought they did, only to realize they were missing one of my meals and all 4 sides of elotes and my 4 drinks, so I had to tell them the second they handed me the bag with 3 meals which only delayed things more. The girl at the front counter handling the online orders ripped the bag open and pulled up their long receipt with my order. Her and another one of her co-workers who was on the line prepping online orders insisted I only ordered 3 meals. They even went as far as marking the receipt, thinking I didn't know what I was talking about. I had to pull up my email and had to explain to them I ordered two taco meals exactly the same and the other two were different making it a total of 4 meals, but they went off what they thought was right and basically told me no and that I had to speak to the manager. I persisted, and thankfully, one of them went to get him without me asking. I showed the manager my online order in my email and explained to him how it's broken down. He checked the receipt his staff was showing me and quickly located the missing order on the long receipt his staff wasn't seeing. He asked them to make it, and they immediately got to it. I have to compliment the manager, who was nothing but professional and courteous throughout the whole ordeal. He was truly so kind and apologetic for all the hassle I went through, so I am grateful to him for that. While his staff worked on my missing taco meal, the girl manning the front desk for online orders got me my 4 missing sides of corn and my 4 drink cups, which hadn't been given to me when I first was given the 3 meals. FYI, adding a side to a combo for $1.79 is not worth it. The sides are SO small. They're the size of a salsa they give you. That's not the fault of the employees whatsoever. I know that's just how things are. The corn itself was delicious, but in the future, I'd never add one of those sides again. Instead, I'd just get an appetizer like the queso dip with chips. That order is much bigger and worth the money, but the $1.79 side was not worth the cost at all. Upgrading to the large drink was definitely worth it, though. For $.25 cents more, it was totally worth upgrading to a large horchata for each meal. Thankfully, everyone was very kind, and a few of them apologized, knowing a mistake had been made. I honestly felt bad myself because their system they're working with is not the best. It puts unrealistic times for orders to be ready and does not break up orders for them in a way where it's easy for them to clearly discern what meals you purchased in a hurry and what extras you added on so I feel for them on that end. I'd hate to work with a system like that. It's definitely setting them back rather than helping them. Complications aside, the food was really good, and I'd happily try them again. Just maybe not on a Tuesday because their Tuesday's are hectic, and it just is not worth all the hassle to save some money on tacos. I'd rather order from them on a slower day to give them another fair chance because today was definitely not their best, but I understand why, and I am not hating on them whatsoever. I'm still a big fan of Cafe Rio. I just wish corporate would give them a better system to work with be
Cynthia P.
Food was fresh . Service was fast and friendly by all staff. Greeted with a smile and AWESOME personality by Lupe . Definitely will recommend!!!!
Tanya von M
When I lived in the area, I ate here probably once a week because I loved it so much, especially the fire grilled salad with creamy cilantro dressing. Now I visit whenever I'm in the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Grilled Chicken, Hand Made Tortillas, Nachos, Taco Salad
judith amaya
Excellent service, this is the second time I visit this very nice place ? ? I recommend it ? ?
Atmosphere: 5
Food: 5
Service: 5
faith hernandez
first bite I found a long black hair,
Atmosphere: 1
Food: 1
Service: 1
ronnie hyman
Food is always good and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Grilled Chicken, Hand Made Tortillas
Big Joe
Great food and service! Ordered thru the app.Was ready upon arrival.Easy peasy.
Atmosphere: 5
Food: 5
Service: 5
Kim Cuellar
The food is a bit pricey for what you get. $4.99 for a child's quesadilla that is the size a half of a small tortilla. Not worth it! However, their salads are great, especially with their cilantro dressing. YUM!!+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shredded Chicken Salad
R M.
Ordered a Pick Up meal thru the app. Easy peasy. Order was ready when we arrived . Had a burrito and a salad . Both were very good! Employees are very helpful and courteous. Will definitely go back soon
Ricardo Talamantes
Guadalupe and her staff were awesome and the enchiladas were delicious!! This place has the whole enchilada!!
Great place staff is always friendly and helpful. Food is always delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Carne Asada, Hand Made Tortillas, Chips & Queso, Double Tacos, Nachos, Sweet Pork Barbacoa
Marlene M.
The barbacoa nachos yummm! It's def not authentic it's little more Americanized but delish!
Deborah B.
I placed an order "to go" 30 minutes prior to arriving at Cafe Rio. When i got there, there were no "to go" items to be picked up on the to go rack. There were no customers in the line to order, but the cashier told me that i had to wait 20 minutes for them to get to my order even though there was no one in line. I left and got teriyaki in 5 minutes so that i could get back to work on time instead of waiting on one person to make "to go" orders.
Roselia G.
I've always been a fan of this chain. It's really good, great ingredients, and they're very filling meals. I love that the tacos are made with flour tortillas. Very Tex-Mex. I usually order the Barbacoa tacos. They're so flavorful and slightly sweet. They also have many fresh juices to pick from, like Mango lemonade, Mint Limeade, and Horchata. The rewards app gives you $5 off, and periodic coupons. There aren't too many of these around, but whenever I'm nearby, and in need of super filling tacos, or burrito, I don't hesitate!
L T
Clean restaurant, great food, knowledgeable, employees, and good
I treated my family to some tacos from Cafe Rio for taco Tuesday, and I want to start off by saying they were delicious. The food at Cafe Rio is always good. I have no complaints there. The only thing that was lacking was the service. It's understandable because it was Tuesday, and I know they're inundated with online orders, mine being one of them. I really wish their system was better, though, because I placed my order, and it was supposed to be ready by 5:50 PM so I walked in expecting to get my order only to have to wait 20 minutes to get it. There were only 4 taco meals, too, with drinks and a small side of elote each, but their system over complicated things so much they were struggling to get my order right. Eventually, they got it done, or so I thought they did, only to realize they were missing one of my meals and all 4 sides of elotes and my 4 drinks, so I had to tell them the second they handed me the bag with 3 meals which only delayed things more. The girl at the front counter handling the online orders ripped the bag open and pulled up their long receipt with my order. Her and another one of her co-workers who was on the line prepping online orders insisted I only ordered 3 meals. They even went as far as marking the receipt, thinking I didn't know what I was talking about. I had to pull up my email and had to explain to them I ordered two taco meals exactly the same and the other two were different making it a total of 4 meals, but they went off what they thought was right and basically told me no and that I had to speak to the manager. I persisted, and thankfully, one of them went to get him without me asking. I showed the manager my online order in my email and explained to him how it's broken down. He checked the receipt his staff was showing me and quickly located the missing order on the long receipt his staff wasn't seeing. He asked them to make it, and they immediately got to it. I have to compliment the manager, who was nothing but professional and courteous throughout the whole ordeal. He was truly so kind and apologetic for all the hassle I went through, so I am grateful to him for that. While his staff worked on my missing taco meal, the girl manning the front desk for online orders got me my 4 missing sides of corn and my 4 drink cups, which hadn't been given to me when I first was given the 3 meals. FYI, adding a side to a combo for $1.79 is not worth it. The sides are SO small. They're the size of a salsa they give you. That's not the fault of the employees whatsoever. I know that's just how things are. The corn itself was delicious, but in the future, I'd never add one of those sides again. Instead, I'd just get an appetizer like the queso dip with chips. That order is much bigger and worth the money, but the $1.79 side was not worth the cost at all. Upgrading to the large drink was definitely worth it, though. For $.25 cents more, it was totally worth upgrading to a large horchata for each meal. Thankfully, everyone was very kind, and a few of them apologized, knowing a mistake had been made. I honestly felt bad myself because their system they're working with is not the best. It puts unrealistic times for orders to be ready and does not break up orders for them in a way where it's easy for them to clearly discern what meals you purchased in a hurry and what extras you added on so I feel for them on that end. I'd hate to work with a system like that. It's definitely setting them back rather than helping them. Complications aside, the food was really good, and I'd happily try them again. Just maybe not on a Tuesday because their Tuesday's are hectic, and it just is not worth all the hassle to save some money on tacos. I'd rather order from them on a slower day to give them another fair chance because today was definitely not their best, but I understand why, and I am not hating on them whatsoever. I'm still a big fan of Cafe Rio. I just wish corporate would give them a better system to work with be
Food was fresh . Service was fast and friendly by all staff. Greeted with a smile and AWESOME personality by Lupe . Definitely will recommend!!!!
When I lived in the area, I ate here probably once a week because I loved it so much, especially the fire grilled salad with creamy cilantro dressing. Now I visit whenever I'm in the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Grilled Chicken, Hand Made Tortillas, Nachos, Taco Salad
Excellent service, this is the second time I visit this very nice place ? ? I recommend it ? ?
Atmosphere: 5
Food: 5
Service: 5
first bite I found a long black hair,
Atmosphere: 1
Food: 1
Service: 1
Food is always good and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Grilled Chicken, Hand Made Tortillas
Great food and service! Ordered thru the app.Was ready upon arrival.Easy peasy.
Atmosphere: 5
Food: 5
Service: 5
The food is a bit pricey for what you get. $4.99 for a child's quesadilla that is the size a half of a small tortilla. Not worth it! However, their salads are great, especially with their cilantro dressing. YUM!!+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shredded Chicken Salad
Ordered a Pick Up meal thru the app. Easy peasy. Order was ready when we arrived . Had a burrito and a salad . Both were very good! Employees are very helpful and courteous. Will definitely go back soon
Guadalupe and her staff were awesome and the enchiladas were delicious!! This place has the whole enchilada!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enchilada Style
Restaurantji Recommends
Great place staff is always friendly and helpful. Food is always delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Carne Asada, Hand Made Tortillas, Chips & Queso, Double Tacos, Nachos, Sweet Pork Barbacoa
The barbacoa nachos yummm! It's def not authentic it's little more Americanized but delish!
I placed an order "to go" 30 minutes prior to arriving at Cafe Rio. When i got there, there were no "to go" items to be picked up on the to go rack. There were no customers in the line to order, but the cashier told me that i had to wait 20 minutes for them to get to my order even though there was no one in line. I left and got teriyaki in 5 minutes so that i could get back to work on time instead of waiting on one person to make "to go" orders.
I've always been a fan of this chain. It's really good, great ingredients, and they're very filling meals. I love that the tacos are made with flour tortillas. Very Tex-Mex. I usually order the Barbacoa tacos. They're so flavorful and slightly sweet. They also have many fresh juices to pick from, like Mango lemonade, Mint Limeade, and Horchata. The rewards app gives you $5 off, and periodic coupons. There aren't too many of these around, but whenever I'm nearby, and in need of super filling tacos, or burrito, I don't hesitate!
Clean restaurant, great food, knowledgeable, employees, and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken