Usually pretty consistent. I did have one online order once where they forgot to add a topping. But mistakes happen
Atmosphere: 5
Food: 4
Service: 5
Rafael Juarez
Employees hate their job. The guy who helped me was extremely lazy. Ordered a footlong and got 3 slices of tomato and two slices of cheese in the entirety of the sandwich. I almost thought it was a prank. This place sucks!!!
Atmosphere: 2
Food: 1
Service: 1
DL
Judging by the other reviews, im not the only one that had a bad experience. Lady working there was super rude, very stingy on veggies, and didn't even want me watching her make my mobile order when I showed up early so she can make it the way she wanted to. Never going back here again, would rather drive further than coming back
T Bossant
I can't believe I had to eat here again bc my coworkers insisted on going to a place where we could also accommodate vegetarians (1 coworkers is vegetarian). I warned the coworkers that they are ultra stingy, hate their jobs as sandwich makers, and only give you the right amount of protein if u are a Spanish speaking customer!!!!!!!!. Nobody believed me until we went there and they basically gave us bread sandwiches with very very very little meat. They even skipped on the veggies foe the vegetarian coworker. Her 1 tomato slice was literally paper thin-again. Lol! They must spend all their energy sharpening their knife to cut the tomatoes so thin.Don't go u less ur hispanic and then they will give u the appropriate amount of meats and veggies. Ridiculous. I wonder why the owner allows this.
Josh
Based on the one-star reviews provided here, It makes sense why this is the worst experience of my life, and all these one-star reviews lay blame on the service and employees. The worker ("MARIA") was alone and handling multiple Subway orders. I was clear and direct with my order. She was working on three or four orders before proceeding to mine. When I noticed she had made a mistake with my order, I stated, "I wanted tuna." I even suggested that she take care of the customers in front of and behind me since she was alone. She said it was okay, but then confronted me, insisting I get off my phone. When she was working on the order of the customer behind me, she asked me to come to the payment register before even having my Subway ready. What I remember is that she had three Subways, including mine, on a tray. I paid $12 for the order. When I looked at the receipt, I noticed it said "hot," and she put my Subway into the oven.I told her I wanted it cold. She said she would void and remake it. I said no, it's fine; I wanted to continue with our order. She insisted on voiding it and confronted me for being distracted. Why is she confronting me for being distracted over her scope of work as a Subway employee? She then told me to leave, and when I asked for a voided receipt, she didn't give me one. She finished serving the customers before me. I asked for the voided receipt again, and she ignored me. I called the police for assistance, and she called her manager, claiming I threatened her. The police showed up and assisted. I filed a police report. The police listened to both stories, including that of the manager who arrived. I was polite and even greeted the manager, whom I thought could help me, but she attacked me, saying I threatened the employee. When the police went inside, they obtained more information and realized that I never threatened the employee. All I said to the employee is that she was acting unprofessional, and her behavior amounted to inappropriateness in front of children. I will be reporting this incident to corporate. These two individuals should not be in roles involving customer service. I am taking this matter seriously and will ensure that Subway addresses it accordingly.
Atmosphere: 1
Service: 1
K S
If you want to have a bad experience with rude service this is the subway to go. They are very good at being rude and not friendly.
Atmosphere: 1
Food: 2
Service: 1
Nada Choukry
Unacceptable behavior from the worker. This is by far the worst subway I have ever been to. Not only I had to cancel the order ( she literally made me pay before I choose my sandwich) but she had to throw the sandwich away because I was obviously unhappy with the way she made it. So they wasted a whole sandwich and gave me my money back. Lose lose situation for subway. I will also be reaching out to the headquarters for further information.I have been here before, and the person who worked here in the morning was super nice. This new person got some attitude and needs to be trained on how to serve customers.Please avoid this place if you don't want to end up paying for a sandwich that cost obviously money but look like an empty one. Also, avoid this place if you don't want to deal with an unacceptable behavior from this morning worker.
Atmosphere: 1
Food: 1
Service: 1
L P
Wow. My roast beef had literally 3 paper thin slices the size of slightly larger than the bottom of a red plastic party cup. And my tomato slices were even more thin. The sandwich was basically bread. I can't believe they are so stingy here.The employees are Spanish speaking and piled on the food for the Spanish speaking customers. Behind Me. I wonder who owns this place. Ridiculous. Hire some teenagers sheesh.
T S
Worst subway in my life. Terrible lazy and rude personal, dirty inside, smells bad.
I will no longer eat here again the customer service sucks they have poor customer service. They no longer give you a cup of water so your being forced to buy a beverage. To top it of they won’t even let you use the restroom to wash your hands. They say employees only but being the customer is how they get paid and the owner makes money. Never again 12/07/23
Atmosphere: 1
Food: 3
Service: 1
Richard H.
Do not eat here these people are rude they longer give out water cups. Or they no longer let you use the restroom so you pay all this money here but can't wash you hands here. The owner makes money off each customer but no longer lets you use the restroom or gives out water cups.
Shitij Kotadia
This location does not accept coupons, has no signage posted stating the same and the employees don't even tell you till you have to pay and force you to pay full price for your purchase as you can't use coupons.
Atmosphere: 1
Service: 1
Alex Eliot
By far the worse customer service. Called them this past Saturday at 4:50 PM and asked if I could place a large order for 15 foot long subs over the phone. The young girl said no they know longer take phone orders, I told them ok that I would be in about 10 minutes. Arrived literally at 5 pm, walked in with 2 employees literally doing nothing. Not a single customer around. they then proceed to tell me anything over 5 subs is catering, I totally understand it was a large last minute order. I told them they could take an hour or two to get it done not a big deal. They called their manager and said nope nothing over 5 subs. Business must be slamming for them to turn it down. I then called another subway in Costa Mesa closer to my office where the food was going for a great employee that answered took the order over the phone. He had it done in 45 minutes, called me when it was ready.
Service: 1
Andrew
They “turn the toaster off” 20 minutes before closing and don’t serve warm sandwiches. Suggest maybe you stop disabling your primary differentiator from other sandwich chains while within operating hours to maximize customer experience.
Usually pretty consistent. I did have one online order once where they forgot to add a topping. But mistakes happen
Atmosphere: 5
Food: 4
Service: 5
Employees hate their job. The guy who helped me was extremely lazy. Ordered a footlong and got 3 slices of tomato and two slices of cheese in the entirety of the sandwich. I almost thought it was a prank. This place sucks!!!
Atmosphere: 2
Food: 1
Service: 1
Judging by the other reviews, im not the only one that had a bad experience. Lady working there was super rude, very stingy on veggies, and didn't even want me watching her make my mobile order when I showed up early so she can make it the way she wanted to. Never going back here again, would rather drive further than coming back
I can't believe I had to eat here again bc my coworkers insisted on going to a place where we could also accommodate vegetarians (1 coworkers is vegetarian). I warned the coworkers that they are ultra stingy, hate their jobs as sandwich makers, and only give you the right amount of protein if u are a Spanish speaking customer!!!!!!!!. Nobody believed me until we went there and they basically gave us bread sandwiches with very very very little meat. They even skipped on the veggies foe the vegetarian coworker. Her 1 tomato slice was literally paper thin-again. Lol! They must spend all their energy sharpening their knife to cut the tomatoes so thin.Don't go u less ur hispanic and then they will give u the appropriate amount of meats and veggies. Ridiculous. I wonder why the owner allows this.
Based on the one-star reviews provided here, It makes sense why this is the worst experience of my life, and all these one-star reviews lay blame on the service and employees. The worker ("MARIA") was alone and handling multiple Subway orders. I was clear and direct with my order. She was working on three or four orders before proceeding to mine. When I noticed she had made a mistake with my order, I stated, "I wanted tuna." I even suggested that she take care of the customers in front of and behind me since she was alone. She said it was okay, but then confronted me, insisting I get off my phone. When she was working on the order of the customer behind me, she asked me to come to the payment register before even having my Subway ready. What I remember is that she had three Subways, including mine, on a tray. I paid $12 for the order. When I looked at the receipt, I noticed it said "hot," and she put my Subway into the oven.I told her I wanted it cold. She said she would void and remake it. I said no, it's fine; I wanted to continue with our order. She insisted on voiding it and confronted me for being distracted. Why is she confronting me for being distracted over her scope of work as a Subway employee? She then told me to leave, and when I asked for a voided receipt, she didn't give me one. She finished serving the customers before me. I asked for the voided receipt again, and she ignored me. I called the police for assistance, and she called her manager, claiming I threatened her. The police showed up and assisted. I filed a police report. The police listened to both stories, including that of the manager who arrived. I was polite and even greeted the manager, whom I thought could help me, but she attacked me, saying I threatened the employee. When the police went inside, they obtained more information and realized that I never threatened the employee. All I said to the employee is that she was acting unprofessional, and her behavior amounted to inappropriateness in front of children. I will be reporting this incident to corporate. These two individuals should not be in roles involving customer service. I am taking this matter seriously and will ensure that Subway addresses it accordingly.
Atmosphere: 1
Service: 1
If you want to have a bad experience with rude service this is the subway to go. They are very good at being rude and not friendly.
Atmosphere: 1
Food: 2
Service: 1
Unacceptable behavior from the worker. This is by far the worst subway I have ever been to. Not only I had to cancel the order ( she literally made me pay before I choose my sandwich) but she had to throw the sandwich away because I was obviously unhappy with the way she made it. So they wasted a whole sandwich and gave me my money back. Lose lose situation for subway. I will also be reaching out to the headquarters for further information.I have been here before, and the person who worked here in the morning was super nice. This new person got some attitude and needs to be trained on how to serve customers.Please avoid this place if you don't want to end up paying for a sandwich that cost obviously money but look like an empty one. Also, avoid this place if you don't want to deal with an unacceptable behavior from this morning worker.
Atmosphere: 1
Food: 1
Service: 1
Wow. My roast beef had literally 3 paper thin slices the size of slightly larger than the bottom of a red plastic party cup. And my tomato slices were even more thin. The sandwich was basically bread. I can't believe they are so stingy here.The employees are Spanish speaking and piled on the food for the Spanish speaking customers. Behind Me. I wonder who owns this place. Ridiculous. Hire some teenagers sheesh.
Worst subway in my life. Terrible lazy and rude personal, dirty inside, smells bad.
Atmosphere: 1
Food: 1
Service: 1
It's worth the
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I will no longer eat here again the customer service sucks they have poor customer service. They no longer give you a cup of water so your being forced to buy a beverage. To top it of they won’t even let you use the restroom to wash your hands. They say employees only but being the customer is how they get paid and the owner makes money. Never again 12/07/23
Atmosphere: 1
Food: 3
Service: 1
Do not eat here these people are rude they longer give out water cups. Or they no longer let you use the restroom so you pay all this money here but can't wash you hands here. The owner makes money off each customer but no longer lets you use the restroom or gives out water cups.
This location does not accept coupons, has no signage posted stating the same and the employees don't even tell you till you have to pay and force you to pay full price for your purchase as you can't use coupons.
Atmosphere: 1
Service: 1
By far the worse customer service. Called them this past Saturday at 4:50 PM and asked if I could place a large order for 15 foot long subs over the phone. The young girl said no they know longer take phone orders, I told them ok that I would be in about 10 minutes. Arrived literally at 5 pm, walked in with 2 employees literally doing nothing. Not a single customer around. they then proceed to tell me anything over 5 subs is catering, I totally understand it was a large last minute order. I told them they could take an hour or two to get it done not a big deal. They called their manager and said nope nothing over 5 subs. Business must be slamming for them to turn it down. I then called another subway in Costa Mesa closer to my office where the food was going for a great employee that answered took the order over the phone. He had it done in 45 minutes, called me when it was ready.
Service: 1
They “turn the toaster off” 20 minutes before closing and don’t serve warm sandwiches. Suggest maybe you stop disabling your primary differentiator from other sandwich chains while within operating hours to maximize customer experience.
Atmosphere: 1
Food: 1
Service: 1