Special ordered an ice cream cake. The directions were weird and gave them some freedom to be creative. The cake decorator went above and beyond and the cake came out great!!! Thank you so much!! I won't add a photo because we added personal decorations, but I will definitely be returning for her work.
Atmosphere: 5
Food: 5
Service: 5
Domanic S.
I visited with my 3 kids. There was a few people ahead of us. We were probably waiting about 3 minutes before it was our turn. When the girl helped us. She gave us a reluctant hello. Her face then started to scrunch up as my 10 year old daughter started with her order. Which I was surprised that her customer service to my family was highly different from the customer before us. She was very talkative with that customer her whole order.The girl did not seem happy that she was helping us. Definitely made me feel unwelcome. I make it habit to spend my money where I feel welcomed.
Alexandria A.
Gold Medal Ribbon ? ? ?
Diana V.
We specifically love this Baskin-Robbins because we love Jackie! She's always so pleasant, and manages the line really well. Don't ever leave!
Rochelle F.
The Vacaville location on Helen Power was disappointing. I called to check to see if a cake was in stock and the lady on the phone kept repeating that I was welcome to come in and check. I can understand if she was busy at the time she could have suggested to call back but she didn't. At the Alamo store there was a completely different experience. I will make sure all of my future visits will be at that location going forward.
Paul Sallabedra
It's the usual BR delight. Only complaint is some favorite flavors are seasonal.
Anne C.
Quick, friendly service and larger-than-average scoops to boot! Just what we needed for the ride home after wrangling a day's worth of deals at the outlets.
Justice D.
Their AC is out (sign on door says waiting for repair person) and it's like 105 today. It's unbelievably hot in that building and humid. I was in there for like 2 minutes and was so uncomfortable. I can't imagine the workers who have been in there all day....you could see the sweat dripping off their faces. They had like one dinky fan plugged in for them like that's going to make a difference. Did I see any upper management behind the counter? No of course not, but I'm sure they're enjoying their AC wherever they are. Made sure to leave a tip bigger than my order.
Nolan Noble
$10 for two single scoop ice cream cones on regular cake cones is ridiculous! It's no wonder they don't post the price of the cones on the website, they want to force you to go in with your kids and be forced to pay that outrage. I didn't even bother getting something for myself. Won't bother going back
Tay Czekalski
You can't go wrong at Baskin Robbins. And the ladies working there were great. Hard working, talented, tired, and amicable. Give 'em a raise! It's too bad there wasn't more seating available, too. Ice cream was delicious though and ooh the smell of the cones being freshly made really made it for us ? lol
Brought my kids here for a scoop of ice cream. The staff was so nice and helpful! We will be back!
Rachel C.
I just have to give a special shoutout to Nicole, the cake decorator at this Baskin-Robbins. She is the best. I accidentally ordered a customized cake online and needed it the next day, but didn't realize that the online orders automatically push orders 48 hours ahead. I called Nicole and told her that I needed the cake the next day, and she said she would try her best to finish it in time. She surprised me and actually finished it that same day! The cake was also exactly what I wanted. Thank you, Nicole! You're the best!If you ever need a customized ice cream cake, Nicole is your person! Just show her your idea, and she will work with you. Definitely order your customized ice cream cakes here!
Angelina L.
Perfect cake for daughters birthday with 48 hour notice. Just how she wanted it. Thank you!
Pavlo Hot
they counted +1 portion that I did not order (
Dennis O.
They stay open until 10 pm! They were nicely busy, and scooped up excellent ice cream.
Special ordered an ice cream cake. The directions were weird and gave them some freedom to be creative. The cake decorator went above and beyond and the cake came out great!!! Thank you so much!! I won't add a photo because we added personal decorations, but I will definitely be returning for her work.
Atmosphere: 5
Food: 5
Service: 5
I visited with my 3 kids. There was a few people ahead of us. We were probably waiting about 3 minutes before it was our turn. When the girl helped us. She gave us a reluctant hello. Her face then started to scrunch up as my 10 year old daughter started with her order. Which I was surprised that her customer service to my family was highly different from the customer before us. She was very talkative with that customer her whole order.The girl did not seem happy that she was helping us. Definitely made me feel unwelcome. I make it habit to spend my money where I feel welcomed.
Gold Medal Ribbon ? ? ?
We specifically love this Baskin-Robbins because we love Jackie! She's always so pleasant, and manages the line really well. Don't ever leave!
The Vacaville location on Helen Power was disappointing. I called to check to see if a cake was in stock and the lady on the phone kept repeating that I was welcome to come in and check. I can understand if she was busy at the time she could have suggested to call back but she didn't. At the Alamo store there was a completely different experience. I will make sure all of my future visits will be at that location going forward.
It's the usual BR delight. Only complaint is some favorite flavors are seasonal.
Quick, friendly service and larger-than-average scoops to boot! Just what we needed for the ride home after wrangling a day's worth of deals at the outlets.
Their AC is out (sign on door says waiting for repair person) and it's like 105 today. It's unbelievably hot in that building and humid. I was in there for like 2 minutes and was so uncomfortable. I can't imagine the workers who have been in there all day....you could see the sweat dripping off their faces. They had like one dinky fan plugged in for them like that's going to make a difference. Did I see any upper management behind the counter? No of course not, but I'm sure they're enjoying their AC wherever they are. Made sure to leave a tip bigger than my order.
$10 for two single scoop ice cream cones on regular cake cones is ridiculous! It's no wonder they don't post the price of the cones on the website, they want to force you to go in with your kids and be forced to pay that outrage. I didn't even bother getting something for myself. Won't bother going back
You can't go wrong at Baskin Robbins. And the ladies working there were great. Hard working, talented, tired, and amicable. Give 'em a raise! It's too bad there wasn't more seating available, too. Ice cream was delicious though and ooh the smell of the cones being freshly made really made it for us ? lol
Restaurantji Recommends
Brought my kids here for a scoop of ice cream. The staff was so nice and helpful! We will be back!
I just have to give a special shoutout to Nicole, the cake decorator at this Baskin-Robbins. She is the best. I accidentally ordered a customized cake online and needed it the next day, but didn't realize that the online orders automatically push orders 48 hours ahead. I called Nicole and told her that I needed the cake the next day, and she said she would try her best to finish it in time. She surprised me and actually finished it that same day! The cake was also exactly what I wanted. Thank you, Nicole! You're the best!If you ever need a customized ice cream cake, Nicole is your person! Just show her your idea, and she will work with you. Definitely order your customized ice cream cakes here!
Perfect cake for daughters birthday with 48 hour notice. Just how she wanted it. Thank you!
they counted +1 portion that I did not order (
They stay open until 10 pm! They were nicely busy, and scooped up excellent ice cream.