This business is closed. They need to update their Google location.
Lauren S.
Sven Hansen the Rip-Off ArtistSven Hansen deserves zero stars. He had my espresso machine for 3 months, charged me more than $500, and the machine still didn’t work. He refused to honor his written warranty and refused to refund my money.Thankfully, I was able to take my machine to a different repair shop, where they quickly and professionally fixed it for $250. They were shocked by the shoddy work Sven had done and the exorbitant price he charged.THE DETAILSMy machine is a Quick Mill QM67 Evo. Sven diagnosed the initial problem as mineral buildup and said my machine needed to be descaled. I told him the owner’s manual warns against that. He insisted on descaling and refused to explain why that was OK. While it was in the shop, he told me the machine was still leaking. It had never leaked before and I became worried.FIRST “REPAIR” FAILS:Two weeks later, Sven dropped off the “repaired” machine. The water pump struggled loudly and couldn’t maintain 8 bars of pressure—the minimum required for espresso. He said it was probably caused by the change in temperature or atmospheric pressure between his office and my home. (That’s nonsense.) He billed me $352, which I paid. I also asked him to put his warranty in writing, but he refused.QUESTIONABLE BILLING:I noticed later he’d billed me for an E61 group head screen and gasket, even though the existing set was perfectly good and relatively new. Sven said my gasket should be rubber instead of silicone. (Nonsense. I buy espresso equipment from Quick Mill authorized retailers.)SVEN NO-SHOWS TWICE:Sven agreed to pick up my machine and re-“repair” it in his shop. We set a date and time. He called the night before to confirm. He failed to show up. When I called, he made excuses and expressed no concern for my inconvenience.We rescheduled. Sven dropped off a brand-new coffee maker as a loaner and took my QM67 to his shop. (The loaner looked like an espresso machine but the water pressure gauge had a maximum of 5 bars, if that.)Sven promised to have my machine back on Friday because he was going to Hawaii for a month. The loaner’s gasket fell out and coffee sprayed all over my kitchen counter. I was unable put the gasket back in, so the coffee maker was unusable. Sven was a no-show that Friday.SECOND “REPAIR” FAILS:Sven “repaired” my machine when he returned from Hawaii. I picked it up at his shop, where he billed me $164 for installing a new water pump and a pressure relief valve. He lifted the shot lever to “prove” the machine worked. BTW, he claimed the loaner’s fallen gasket was a spare part. Nonsense. Manufacturers do not install spare parts on top of primary parts.The next day, I pulled a shot and discovered there was virtually no water pressure, even with the backflush disc in place. Sven attempted, via FaceTime, to troubleshoot but was unsuccessful. He suggested I’d caused the problem by jostling the machine. Nonsense.Sven came to my home days later and worked on the QM67 for nearly two hours. He said the new water pump was defective, but eventually he was able to pull a shot.THIRD “REPAIR” FAILS:The next day, I pulled a shot. Then, when I did a backflush rinse, the machine made loud, continuous, strange noises. The water boiler pressure gauge went into the red/danger zone and stayed there. I texted Sven with a video and photos and asked him to fix the problem. No reply. I called four days later to set an appointment for yet another “repair” because the parts were under warranty. Sven claimed the problem was the PID and accused me of “touching something.” (Nonsense.) He refused to discuss the issue further.After wasting three months and $516 with nothing to show for it but aggravation, I found a reputable repair shop. They fixed my QM67 promptly, correctly, and courteously and charged $250. BTW, they found the new water pump was not working properly and they replaced it.
L. S.
Sven Hansen the Rip-Off ArtistSven Hansen deserves zero stars. He had my espresso machine for 3 months, charged me more than $500, and the machine still didn't work. He refused to honor his written warranty and refused to refund my money.Thankfully, I was able to take my machine to a different repair shop, where they quickly and professionally fixed it for $250. They were shocked by the shoddy work Sven had done and the exorbitant prices he charged.THE DETAILSMy machine is a Quick Mill QM67 Evo. Sven diagnosed the initial problem as mineral buildup and said my machine needed to be descaled. I told him the owner's manual warns against that. He insisted on descaling and refused to explain why that was OK. While it was in the shop, he told me the machine was still leaking. It had never leaked before and I became worried.FIRST "REPAIR" FAILS:Two weeks later, Sven dropped off the "repaired" machine. The water pump struggled loudly and couldn't maintain 8 bars of pressure--the minimum required for espresso. He said it was probably caused by the change in temperature or atmospheric pressure between his office and my home. (That's nonsense.) He billed me $352, which I paid. I also asked him to put his warranty in writing, but he refused. QUESTIONABLE BILLING:I noticed later he'd billed me for an E61 group head screen and gasket, even though the existing set was perfectly good and relatively new. Sven said my gasket should be rubber instead of silicone. That's nonsense. (I buy espresso equipment from Quick Mill authorized retailers.)SVEN NO-SHOWS TWICE:Sven agreed to pick up my machine and re-"repair" it in his shop. We set a date and time. He called the night before to confirm. He failed to show up. When I called, he made excuses and expressed no concern for my inconvenience. We rescheduled. Sven dropped off a brand-new coffee maker as a loaner and took my QM67 to his shop. (The loaner looked like an espresso machine but the water pressure gauge had a maximum of 5 bars, if that.) Sven promised to have my machine back on Friday because he was going to Hawaii for a month. The loaner's gasket fell out and coffee sprayed all over my kitchen counter. I was unable put the gasket back in, so the coffee maker was unusable. Sven was a no-show that Friday. SECOND "REPAIR" FAILS:Sven "repaired" my machine when he returned from Hawaii. I picked it up at his shop, where he billed me $164 for installing a new water pump and a pressure relief valve. He lifted the shot lever to "prove" the machine worked. BTW, he claimed the loaner's fallen gasket was a spare part. Nonsense. Manufacturers do not install spare parts on top of primary parts.The next day, I pulled a shot and discovered there was virtually no water pressure, even with the backflush disc in place. Sven attempted, via FaceTime, to troubleshoot but was unsuccessful. He suggested I'd caused the problem by jostling the machine. Nonsense.Sven came to my home days later and worked on the QM67 for nearly two hours. He said the new water pump was defective, but eventually he was able to pull a shot. THIRD "REPAIR" FAILS:The next day, I pulled a shot. Then, when I did a backflush rinse, the machine made loud, continuous, strange noises. The water boiler pressure gauge went into the red/danger zone and stayed there. I texted Sven with a video and photos and asked him to fix the problem. No reply. I called four days later to set an appointment for yet another "repair" because the parts were under warranty. Sven claimed the problem was the PID and accused me of "touching something." (Nonsense.) He refused to discuss the issue further.After wasting three months and $516 with nothing to show for it but aggravation, I found a reputable repair shop. They fixed my QM67 promptly, correctly, and courteously and charged $250. BTW, they found the new water pump was not working properly and they replaced it.
Phony B.
It's really frustrating when places don't take the time to update their hours of operation, or to notify people if they've Closed for good. It's a huge waste of time and opportunity cost. Driving in LA is no joke! I was looking forward to checking this place out.
Stephen T.
Sven is the best!! Outstanding quality and service, extremely knowledgeable and professional. Everything he sells is top notch including his machines and ingredients. Definitely has a new loyal customer
Sam Chichyan
Thanks for reaching out I did not know how to thank you. I was about to buy a new machine and would have to replace half the kitchen, now the old one is fixed by you and I could enjoy you coffee. Thanks again Sven.
Pasha Nikitiuk
Thank you Sven. Best coffee, awesome service. Your machine has made my coffee shop double our profits.
Marina Cojocari
We are loving your new blend!!! Sharing with everyone we know. Thank you!!!
Elizabeth Abeja
Reading reviews, i really don’t know who is posting these reviews especially when they never been to the place. I been going there for years and really appreciate the help and positive know-how. By the way I am Mexican if you all are wondering!!!So far my experience has been honest and straight up professional industry leader. I am just so shocked and appalled with those recent reviews and wow that is just crazy talk yall.
Kelsey Jacobsen
Owner has said some really nasty things about immigrants. Wild coming from a business in Los Angeles.. do better.edited to add: you described immigrants as an "invasion" and that they would "break into your bedroom". can you explain why you would say those things?
Our fancy espresso machine stopper working and I could not find a repair shop anywhere in Santa Barbara. I found Hansen's in Van Nuys and was willing to drive out there immediately (gotta have that caffeine fix). Fortunately, he had a job in Camarillo and suggested we meet there to drop off the machine saving me some driving time. He fixed it the following day and all was right in the world again (at least my caffeine fix).
Estrella h.
I went to this establishment earlier today, with the intention to buy a cup of coffee. As depicted on the photo of the front of the store, my plan was to sit at the little table on the sidewalk. When I arrived around 10:45 a.m. the front door was locked. The description on Yelp shows they open at 10:00 a.m. I was surprised since I am used to trusting Yelp information. Looking through the front windows for an answer to locked front door, I saw a gentleman inside. He shortly thereafter came outside to speak with me, but he came out through a different door. He proceeded to tell me they don't serve coffee, that this is the site of a barista training program only. When I told him that the Yelp listing shows they sell coffee, and that they have a table on the sidewalk where patrons can sit and drink their coffee, he denied knowing anything about this. It was all rather mysterious and rather odd all the way around. Overall, this was a very strange experience. It was also striking how unfriendly this person was, claiming no knowledge of the Yelp listing. You would think that a person who runs a barista school and who does not sell cups of coffee, still would want to be friendly and helpful. It is better for business. Needless to say, I went elsewhere for my cup of coffee.
Pierre Duron
I ordered the original waffles with taro filling and they were pretty good! Service is quick and the setting is inviting. I didn't have google on my phone so I couldn't check-in, but the owner gave me a discount anyway (thank you!). Would definitely come back again.
Jan Allaire
Even though the prices changed and went up .50 on their drinks, i still love their service and this place. Quiet and peaceful for studying and chitchatting with a friend in quiet manner.
This business is closed. They need to update their Google location.
Sven Hansen the Rip-Off ArtistSven Hansen deserves zero stars. He had my espresso machine for 3 months, charged me more than $500, and the machine still didn’t work. He refused to honor his written warranty and refused to refund my money.Thankfully, I was able to take my machine to a different repair shop, where they quickly and professionally fixed it for $250. They were shocked by the shoddy work Sven had done and the exorbitant price he charged.THE DETAILSMy machine is a Quick Mill QM67 Evo. Sven diagnosed the initial problem as mineral buildup and said my machine needed to be descaled. I told him the owner’s manual warns against that. He insisted on descaling and refused to explain why that was OK. While it was in the shop, he told me the machine was still leaking. It had never leaked before and I became worried.FIRST “REPAIR” FAILS:Two weeks later, Sven dropped off the “repaired” machine. The water pump struggled loudly and couldn’t maintain 8 bars of pressure—the minimum required for espresso. He said it was probably caused by the change in temperature or atmospheric pressure between his office and my home. (That’s nonsense.) He billed me $352, which I paid. I also asked him to put his warranty in writing, but he refused.QUESTIONABLE BILLING:I noticed later he’d billed me for an E61 group head screen and gasket, even though the existing set was perfectly good and relatively new. Sven said my gasket should be rubber instead of silicone. (Nonsense. I buy espresso equipment from Quick Mill authorized retailers.)SVEN NO-SHOWS TWICE:Sven agreed to pick up my machine and re-“repair” it in his shop. We set a date and time. He called the night before to confirm. He failed to show up. When I called, he made excuses and expressed no concern for my inconvenience.We rescheduled. Sven dropped off a brand-new coffee maker as a loaner and took my QM67 to his shop. (The loaner looked like an espresso machine but the water pressure gauge had a maximum of 5 bars, if that.)Sven promised to have my machine back on Friday because he was going to Hawaii for a month. The loaner’s gasket fell out and coffee sprayed all over my kitchen counter. I was unable put the gasket back in, so the coffee maker was unusable. Sven was a no-show that Friday.SECOND “REPAIR” FAILS:Sven “repaired” my machine when he returned from Hawaii. I picked it up at his shop, where he billed me $164 for installing a new water pump and a pressure relief valve. He lifted the shot lever to “prove” the machine worked. BTW, he claimed the loaner’s fallen gasket was a spare part. Nonsense. Manufacturers do not install spare parts on top of primary parts.The next day, I pulled a shot and discovered there was virtually no water pressure, even with the backflush disc in place. Sven attempted, via FaceTime, to troubleshoot but was unsuccessful. He suggested I’d caused the problem by jostling the machine. Nonsense.Sven came to my home days later and worked on the QM67 for nearly two hours. He said the new water pump was defective, but eventually he was able to pull a shot.THIRD “REPAIR” FAILS:The next day, I pulled a shot. Then, when I did a backflush rinse, the machine made loud, continuous, strange noises. The water boiler pressure gauge went into the red/danger zone and stayed there. I texted Sven with a video and photos and asked him to fix the problem. No reply. I called four days later to set an appointment for yet another “repair” because the parts were under warranty. Sven claimed the problem was the PID and accused me of “touching something.” (Nonsense.) He refused to discuss the issue further.After wasting three months and $516 with nothing to show for it but aggravation, I found a reputable repair shop. They fixed my QM67 promptly, correctly, and courteously and charged $250. BTW, they found the new water pump was not working properly and they replaced it.
Sven Hansen the Rip-Off ArtistSven Hansen deserves zero stars. He had my espresso machine for 3 months, charged me more than $500, and the machine still didn't work. He refused to honor his written warranty and refused to refund my money.Thankfully, I was able to take my machine to a different repair shop, where they quickly and professionally fixed it for $250. They were shocked by the shoddy work Sven had done and the exorbitant prices he charged.THE DETAILSMy machine is a Quick Mill QM67 Evo. Sven diagnosed the initial problem as mineral buildup and said my machine needed to be descaled. I told him the owner's manual warns against that. He insisted on descaling and refused to explain why that was OK. While it was in the shop, he told me the machine was still leaking. It had never leaked before and I became worried.FIRST "REPAIR" FAILS:Two weeks later, Sven dropped off the "repaired" machine. The water pump struggled loudly and couldn't maintain 8 bars of pressure--the minimum required for espresso. He said it was probably caused by the change in temperature or atmospheric pressure between his office and my home. (That's nonsense.) He billed me $352, which I paid. I also asked him to put his warranty in writing, but he refused. QUESTIONABLE BILLING:I noticed later he'd billed me for an E61 group head screen and gasket, even though the existing set was perfectly good and relatively new. Sven said my gasket should be rubber instead of silicone. That's nonsense. (I buy espresso equipment from Quick Mill authorized retailers.)SVEN NO-SHOWS TWICE:Sven agreed to pick up my machine and re-"repair" it in his shop. We set a date and time. He called the night before to confirm. He failed to show up. When I called, he made excuses and expressed no concern for my inconvenience. We rescheduled. Sven dropped off a brand-new coffee maker as a loaner and took my QM67 to his shop. (The loaner looked like an espresso machine but the water pressure gauge had a maximum of 5 bars, if that.) Sven promised to have my machine back on Friday because he was going to Hawaii for a month. The loaner's gasket fell out and coffee sprayed all over my kitchen counter. I was unable put the gasket back in, so the coffee maker was unusable. Sven was a no-show that Friday. SECOND "REPAIR" FAILS:Sven "repaired" my machine when he returned from Hawaii. I picked it up at his shop, where he billed me $164 for installing a new water pump and a pressure relief valve. He lifted the shot lever to "prove" the machine worked. BTW, he claimed the loaner's fallen gasket was a spare part. Nonsense. Manufacturers do not install spare parts on top of primary parts.The next day, I pulled a shot and discovered there was virtually no water pressure, even with the backflush disc in place. Sven attempted, via FaceTime, to troubleshoot but was unsuccessful. He suggested I'd caused the problem by jostling the machine. Nonsense.Sven came to my home days later and worked on the QM67 for nearly two hours. He said the new water pump was defective, but eventually he was able to pull a shot. THIRD "REPAIR" FAILS:The next day, I pulled a shot. Then, when I did a backflush rinse, the machine made loud, continuous, strange noises. The water boiler pressure gauge went into the red/danger zone and stayed there. I texted Sven with a video and photos and asked him to fix the problem. No reply. I called four days later to set an appointment for yet another "repair" because the parts were under warranty. Sven claimed the problem was the PID and accused me of "touching something." (Nonsense.) He refused to discuss the issue further.After wasting three months and $516 with nothing to show for it but aggravation, I found a reputable repair shop. They fixed my QM67 promptly, correctly, and courteously and charged $250. BTW, they found the new water pump was not working properly and they replaced it.
It's really frustrating when places don't take the time to update their hours of operation, or to notify people if they've Closed for good. It's a huge waste of time and opportunity cost. Driving in LA is no joke! I was looking forward to checking this place out.
Sven is the best!! Outstanding quality and service, extremely knowledgeable and professional. Everything he sells is top notch including his machines and ingredients. Definitely has a new loyal customer
Thanks for reaching out I did not know how to thank you. I was about to buy a new machine and would have to replace half the kitchen, now the old one is fixed by you and I could enjoy you coffee. Thanks again Sven.
Thank you Sven. Best coffee, awesome service. Your machine has made my coffee shop double our profits.
We are loving your new blend!!! Sharing with everyone we know. Thank you!!!
Reading reviews, i really don’t know who is posting these reviews especially when they never been to the place. I been going there for years and really appreciate the help and positive know-how. By the way I am Mexican if you all are wondering!!!So far my experience has been honest and straight up professional industry leader. I am just so shocked and appalled with those recent reviews and wow that is just crazy talk yall.
Owner has said some really nasty things about immigrants. Wild coming from a business in Los Angeles.. do better.edited to add: you described immigrants as an "invasion" and that they would "break into your bedroom". can you explain why you would say those things?
Restaurantji Recommends
Horrible service
Our fancy espresso machine stopper working and I could not find a repair shop anywhere in Santa Barbara. I found Hansen's in Van Nuys and was willing to drive out there immediately (gotta have that caffeine fix). Fortunately, he had a job in Camarillo and suggested we meet there to drop off the machine saving me some driving time. He fixed it the following day and all was right in the world again (at least my caffeine fix).
I went to this establishment earlier today, with the intention to buy a cup of coffee. As depicted on the photo of the front of the store, my plan was to sit at the little table on the sidewalk. When I arrived around 10:45 a.m. the front door was locked. The description on Yelp shows they open at 10:00 a.m. I was surprised since I am used to trusting Yelp information. Looking through the front windows for an answer to locked front door, I saw a gentleman inside. He shortly thereafter came outside to speak with me, but he came out through a different door. He proceeded to tell me they don't serve coffee, that this is the site of a barista training program only. When I told him that the Yelp listing shows they sell coffee, and that they have a table on the sidewalk where patrons can sit and drink their coffee, he denied knowing anything about this. It was all rather mysterious and rather odd all the way around. Overall, this was a very strange experience. It was also striking how unfriendly this person was, claiming no knowledge of the Yelp listing. You would think that a person who runs a barista school and who does not sell cups of coffee, still would want to be friendly and helpful. It is better for business. Needless to say, I went elsewhere for my cup of coffee.
I ordered the original waffles with taro filling and they were pretty good! Service is quick and the setting is inviting. I didn't have google on my phone so I couldn't check-in, but the owner gave me a discount anyway (thank you!). Would definitely come back again.
Even though the prices changed and went up .50 on their drinks, i still love their service and this place. Quiet and peaceful for studying and chitchatting with a friend in quiet manner.