WORST DONUT SHOP! Customer service was terrible and they don't have anything that's from the Menu or can't customize the sandwiches.
Tony Sarg
Nice location for donuts and coffee. The place has unlimited breakfast sandwich options and their really good. Nice place to stop by and get coffee.
Atmosphere: 5
Food: 5
Service: 5
Anush
Bad costumer service. The counter guy asked if we were ready to order and we said no. We asked if they took zelle which he said yes . He quickly asked again if we were ready and we said not yet. He said zelle was not working ( I checked and it was). Seemed like he was very impatient although the place was empty . There was also a fly inside of the donut window . We just decided to walk over and spend our money at Yum Yum donut which was Great.
Atmosphere: 1
Service: 1
fern !
Rude and there are flies by the donuts!
Atmosphere: 1
Food: 1
Service: 1
Sherry H.
Flys on the donuts, bad flavor. Overall, bad just go to yum Yuma down the street it's the same price
A O.
The donuts were great but the sh*t attitude from the employee left a sour taste in my mouth. Acted like I was bothering him by ordering, by paying, everything. And that's after he ignored me for 3 minutes while finishing making boxes. Too bad.
Nune K.
Their 'nutella' donuts have chocolate crème instead, not good. Don't buy if u want nutella filled donuts.
Jaz
Best donut shop ever! Love this place I've been here countless of times with my sister and we love this the counter lady is so nice everytime we go after school and get welcomed. Very lovely place we usually order the cookies and cream with boba or the match with boba. The breakfast sandwiches are to die for would highly recommend!
Aizehi N.
"I'll give you a refund, but don't come back."Not much of donut person so I seldom frequent, but this spot is close to a good friends home, and I've been a few times over the past 15 years minimum. Since I was a kid. The way I was treated today and the way their quality and service is non-existent is confirmation as to why they won't be open for much longer.Firstly, despite saying "Hello" nobody says it back. Their service and personalities are just as dry as their food. I still proceed to order 2 food items and 2 drinks because I'm bringing them to my friend who is not feeling well, and I'm short on time.I ask, "What's the difference between an Iced Coffee and Iced Latte?" The woman says one is made with cream on with milk.I choose an Iced Coffee and a Chamomile Milk Tea. That + a croissant and some donut holes come to about $20. I ask how much a croissant breakfast sandwich would be and they say $8.50. I decline, as I know the food here isn't quality enough to be spending almost $10 on a sandwich when there are better local options. I hand the woman a $20 and get my few cents change.Very overpriced, but I actually go out of my way to support local business. I know times are tough, so I'd rather give my $20 to a family owned establishment-- big mistake in this case.As I'm walking out with my stuff-- the man follows me to my car, I ask him what's up and he says "You didn't pay.." Uh yes I did. I tell him this and he looks confused and says "oh, ok"Like? I'm already at my friends place when I take a sip of the milk tea and can just tell something is off. I come from a culture that drinks a ton or tea. Loose, in bags, homemade. It's the milk that tastes bad. So now we have to go back.This is where it really goes left-- When we get back, my friend explains something is off with the drink and the woman just stares at us without moving. I'm explaining to her that it tastes off/foul/spoiled. I have had a ton of milk tea, boba, carnation milk, chamomile in my life-- like something is wrong. She doesn't wanna move-- finally I have to say, "Can you check for yourself? Smell it? Do something?"She says she thinks it's fine and they use powdered milk and everything is fine. Maybe it's the tea.Either way, she'd rather dismiss and argue before grudgingly giving a refund. She never even offered an apology for the stinky drink.We returned the iced coffee unsipped because we were afraid some spoiled milk or cream had been used for it too.She is upset that we don't trust them and don't want to risk consuming anymore stinky drinks-- So after never offering a solution, gaslighting us, never apologizing for the bad food, or offering to remake the drink-- she says "Fine I'll give you a refund, but you both never come back!"Huh?Had I given my money to Starbucks, they would have graciously remade the drink or offered a refund. Even other local cafes and boba spots will ask "Is it good? Sweet enough?" "I'll reheat this for you or remake it" when I order for pickup.I've had to literally laugh and tell barista's I'm good thanks because they care that much about wether the drink is correct and tasty-- let alone if it's fresh and safe to drink.Also ya'll basically accused me of stealing after I paid you cash and I was the ONLY customer.Why would you think I'd ever come back? Also what a disgusting thing to say??? I wonder if they tell every customer who politely asks for a refund to never comeback.I guess I'll never know because I won't be back. Restaurants close everyday. I look forward to seeing their replacement-- based on these reviews they don't care about their community, customers, or their quality.We'll see how long being rude and unprofessional and serving low quality stale and spoiled food works for them.
Evelyn Rosa
Poor attitude. The female clerk wearing glasses doesn't know how to serve customers. After paying, I didn't give the food to me, but did other work
Don't waste your money! Ridiculously over-priced, substandard food and worst customer service I've ever experienced. Plus the place isn't clean. The counter guy is rude, nasty, and horribly offensive to customers, especially elderly ones. The last time I was there he yelled at an elderly woman because she was taking too long to choose which donuts she wanted as if there was a long line of customers waiting to be helped. Yet I was the only other person in the place. I said to him, "How dare you speak to her that way!" He replied, "You people don't listen!" "You people? I said, "Seriously? That's how you treat your customers? Not this one!" With that I turned & left. Absolutely shocking. I will never go back!
Tatiana S.
Absolutely rude l! I was placing an order for 6 donuts one was a maple bar and he tried to charge me for half a dozen plus a maple bar when I told him I'd been there before and theyl female employee just charged me an additional $1 his response was " well she's not here" when I asked him if he said "she's not here" he then repeated himself. I left the shop with him holding the 5 donuts and the maple bar and called him rude to his face.
ivan villarreal
Great food, very delicious,the place seemed very clean and customer service was great
Rosa P.
Would not recommend ! Avoid this place...I wanted to give donut shop a chance. I order a sesame beagle and when I tried it . It was a Stale and didn't taste good. I told the guy in the front if I can switch it some something else since it taste old and gross . He said there freshly made and he has never had a complaint regarding his items being stale or tasting weird. He refused to give switch it out for something else. I spend 9 and for nothing because the service and food quality was bad. Never going back there again .
Laura
I bought a smoothie with boba, the boba was frozen and it had bad flavor
WORST DONUT SHOP! Customer service was terrible and they don't have anything that's from the Menu or can't customize the sandwiches.
Nice location for donuts and coffee. The place has unlimited breakfast sandwich options and their really good. Nice place to stop by and get coffee.
Atmosphere: 5
Food: 5
Service: 5
Bad costumer service. The counter guy asked if we were ready to order and we said no. We asked if they took zelle which he said yes . He quickly asked again if we were ready and we said not yet. He said zelle was not working ( I checked and it was). Seemed like he was very impatient although the place was empty . There was also a fly inside of the donut window . We just decided to walk over and spend our money at Yum Yum donut which was Great.
Atmosphere: 1
Service: 1
Rude and there are flies by the donuts!
Atmosphere: 1
Food: 1
Service: 1
Flys on the donuts, bad flavor. Overall, bad just go to yum Yuma down the street it's the same price
The donuts were great but the sh*t attitude from the employee left a sour taste in my mouth. Acted like I was bothering him by ordering, by paying, everything. And that's after he ignored me for 3 minutes while finishing making boxes. Too bad.
Their 'nutella' donuts have chocolate crème instead, not good. Don't buy if u want nutella filled donuts.
Best donut shop ever! Love this place I've been here countless of times with my sister and we love this the counter lady is so nice everytime we go after school and get welcomed. Very lovely place we usually order the cookies and cream with boba or the match with boba. The breakfast sandwiches are to die for would highly recommend!
"I'll give you a refund, but don't come back."Not much of donut person so I seldom frequent, but this spot is close to a good friends home, and I've been a few times over the past 15 years minimum. Since I was a kid. The way I was treated today and the way their quality and service is non-existent is confirmation as to why they won't be open for much longer.Firstly, despite saying "Hello" nobody says it back. Their service and personalities are just as dry as their food. I still proceed to order 2 food items and 2 drinks because I'm bringing them to my friend who is not feeling well, and I'm short on time.I ask, "What's the difference between an Iced Coffee and Iced Latte?" The woman says one is made with cream on with milk.I choose an Iced Coffee and a Chamomile Milk Tea. That + a croissant and some donut holes come to about $20. I ask how much a croissant breakfast sandwich would be and they say $8.50. I decline, as I know the food here isn't quality enough to be spending almost $10 on a sandwich when there are better local options. I hand the woman a $20 and get my few cents change.Very overpriced, but I actually go out of my way to support local business. I know times are tough, so I'd rather give my $20 to a family owned establishment-- big mistake in this case.As I'm walking out with my stuff-- the man follows me to my car, I ask him what's up and he says "You didn't pay.." Uh yes I did. I tell him this and he looks confused and says "oh, ok"Like? I'm already at my friends place when I take a sip of the milk tea and can just tell something is off. I come from a culture that drinks a ton or tea. Loose, in bags, homemade. It's the milk that tastes bad. So now we have to go back.This is where it really goes left-- When we get back, my friend explains something is off with the drink and the woman just stares at us without moving. I'm explaining to her that it tastes off/foul/spoiled. I have had a ton of milk tea, boba, carnation milk, chamomile in my life-- like something is wrong. She doesn't wanna move-- finally I have to say, "Can you check for yourself? Smell it? Do something?"She says she thinks it's fine and they use powdered milk and everything is fine. Maybe it's the tea.Either way, she'd rather dismiss and argue before grudgingly giving a refund. She never even offered an apology for the stinky drink.We returned the iced coffee unsipped because we were afraid some spoiled milk or cream had been used for it too.She is upset that we don't trust them and don't want to risk consuming anymore stinky drinks-- So after never offering a solution, gaslighting us, never apologizing for the bad food, or offering to remake the drink-- she says "Fine I'll give you a refund, but you both never come back!"Huh?Had I given my money to Starbucks, they would have graciously remade the drink or offered a refund. Even other local cafes and boba spots will ask "Is it good? Sweet enough?" "I'll reheat this for you or remake it" when I order for pickup.I've had to literally laugh and tell barista's I'm good thanks because they care that much about wether the drink is correct and tasty-- let alone if it's fresh and safe to drink.Also ya'll basically accused me of stealing after I paid you cash and I was the ONLY customer.Why would you think I'd ever come back? Also what a disgusting thing to say??? I wonder if they tell every customer who politely asks for a refund to never comeback.I guess I'll never know because I won't be back. Restaurants close everyday. I look forward to seeing their replacement-- based on these reviews they don't care about their community, customers, or their quality.We'll see how long being rude and unprofessional and serving low quality stale and spoiled food works for them.
Poor attitude. The female clerk wearing glasses doesn't know how to serve customers. After paying, I didn't give the food to me, but did other work
Restaurantji Recommends
Don't waste your money! Ridiculously over-priced, substandard food and worst customer service I've ever experienced. Plus the place isn't clean. The counter guy is rude, nasty, and horribly offensive to customers, especially elderly ones. The last time I was there he yelled at an elderly woman because she was taking too long to choose which donuts she wanted as if there was a long line of customers waiting to be helped. Yet I was the only other person in the place. I said to him, "How dare you speak to her that way!" He replied, "You people don't listen!" "You people? I said, "Seriously? That's how you treat your customers? Not this one!" With that I turned & left. Absolutely shocking. I will never go back!
Absolutely rude l! I was placing an order for 6 donuts one was a maple bar and he tried to charge me for half a dozen plus a maple bar when I told him I'd been there before and theyl female employee just charged me an additional $1 his response was " well she's not here" when I asked him if he said "she's not here" he then repeated himself. I left the shop with him holding the 5 donuts and the maple bar and called him rude to his face.
Great food, very delicious,the place seemed very clean and customer service was great
Would not recommend ! Avoid this place...I wanted to give donut shop a chance. I order a sesame beagle and when I tried it . It was a Stale and didn't taste good. I told the guy in the front if I can switch it some something else since it taste old and gross . He said there freshly made and he has never had a complaint regarding his items being stale or tasting weird. He refused to give switch it out for something else. I spend 9 and for nothing because the service and food quality was bad. Never going back there again .
I bought a smoothie with boba, the boba was frozen and it had bad flavor